magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks Forum Index magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks
magicJack and magicJack Plus Unofficial Technical Support. Your Magic Jack and Magic Jack Plus phone service information resource
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 
Yesterdays upgrade 10-20-10

 
Post new topic   Reply to topic    magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks Forum Index -> Using magicJack on a Mac
View previous topic :: View next topic  
Author Message
neo2121
Dan isn't smart enough to hire me


Joined: 09 Jan 2008
Posts: 282

PostPosted: Thu Oct 21, 2010 5:37 pm    Post subject: Yesterdays upgrade 10-20-10 Reply with quote

Well there was a upgrade released yesterday but its not working...it launches for all of about 30 seconds then closes. Anyone else having this problem?
Back to top
View user's profile Send private message Visit poster's website AIM Address
Google
AdSense





PostPosted: Thu Oct 21, 2010 5:37 pm    Post subject: Magicjack support, tips, tricks, and hacks

Back to top
neo2121
Dan isn't smart enough to hire me


Joined: 09 Jan 2008
Posts: 282

PostPosted: Thu Oct 21, 2010 5:55 pm    Post subject: Reply with quote

While I couldn't get the upgrade to run correctly by clicking it for some reason but I did get it to run. So if you have problems you could run this from terminal and it should do the trick.

Code:
sudo /Volumes/upgrade/upgrade.app/Contents/MacOS/upgrade ; exit;
Back to top
View user's profile Send private message Visit poster's website AIM Address
rweller
MagicJack Newbie


Joined: 08 Nov 2010
Posts: 1

PostPosted: Mon Nov 08, 2010 10:36 pm    Post subject: 11-2010 MJ upgrade - You need to reformat as MS-DOS (FAT) Reply with quote

Annotated Transcript w/ tech support. Worked for me. At least for today.

Bob: Hi Sydny. MJ stopped working on my Mac.
Sydny: Let me assist you with that
Sydny: Plug in the MagicJack to the USB port of your computer
Sydny: Did you see the magicjack icon?
Bob: Yes.
Sydny: Please follow the said steps:
Sydny: Please open "Disk Utility" and tell me if you have an icons to magicJack.
Sydny: We are looking for “17.7 MB Ymax magicJack” or “17.8 MB TigerJet HD”
Bob: I have 18.6 MB TigerJet HardDisk Media
Sydny: Please click on “17.8 MB TigerJet HD” and Click on the "Erase" tab to the right of the list of drives.
Sydny: The window will now display the options for erasing the hard drive and formatting it to work on the Macintosh computer.)
Sydny: Select the Volume Format from the pop-up list as MS DOS FAT.
Bob: Erased and reformatted as MS-DOS (FAT)
Sydny: Thanks
Sydny: Name the hard drive "PHONE"
Sydny: Click the erase button.
Sydny: A window will open asking to verify the erase procedure.
Sydny: Click the erase button in this window to start the process of erasing the disk.
Bob: Done. Renamed MS-DOS format as "PHONE"
Bob: Size is now 16.8 MB
Sydny: Please unplug your magicjack then plug it back for 30 seconds.
Bob: ... unplugged ... waiting ... done!
Bob: Plugged back in.
Sydny: may I know if the dial pad up now?
Bob: No dial pad. Do I need to start the magicJack?

(Here, I double clicked on the icon and the upgrade started automatically, so I didn't need to click on the link below.)

Sydny: Please click the link to download and run the magicJack upgrade:
Sydny: http://upgrades.magicjack.com/upgrade/upgrade.dmg
Bob: Ah! Dial pad now. I hope it keeps working! Thanks.

(Bottom line: I needed to erase and reformat the MJ device as MS-DOS (FAT). Other postings suggested reformatting as Mac OS Extended. Hopefully, this fix will work for more than one day!
Back to top
View user's profile Send private message
mscriv
MagicJack Newbie


Joined: 12 Nov 2010
Posts: 4

PostPosted: Fri Nov 12, 2010 2:19 pm    Post subject: Reply with quote

Is the most recent mac version 2.0.4? I just got my magicjack in October and I don't know if I need to do this new upgrade or if I'm already on it. I can't believe their website doesn't show the upgrade's version number.

Thanks for the help guys. It's always good to find a friendly forum with knowledgeable folks.
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks Forum Index -> Using magicJack on a Mac All times are GMT - 4 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB Turbo Extended Edition © 2013, phpBB Group
magicJack and magicJack Plus are trademarks of magicJack LLP. This website is in no way affiliated, endorsed, or sponsored by magicJack LLP, and is an unofficial forum for consumers to openly communicate regarding their experiences with the magicJack products.