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Voicemail



 
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fredstyle
MagicJack Newbie


Joined: 07 Mar 2008
Posts: 1

PostPosted: Sun Mar 09, 2008 11:05 am    Post subject: Voicemail Reply with quote

How do you know if you have voicemail?
Confused
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Xen1969
MagicJack Expert


Joined: 22 Nov 2007
Posts: 83
Location: Chicago

PostPosted: Sun Mar 09, 2008 11:15 am    Post subject: Reply with quote

If you use the softphone, the VMail button lights up when you have messages.

Others have reported that certain phones also work with lighting up when voicemail arrives.

You can check it of course by dialing your own MagicJack phone number. Press * then your password (default 1234).
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lenagainster
MagicJack User


Joined: 12 Mar 2008
Posts: 45
Location: Silver Spring, MD USA

PostPosted: Thu Mar 13, 2008 6:07 pm    Post subject: Reply with quote

My vmail button on the display doesn't light up when there is a voicemail waiting. I'll get the email notification, and if I press the vmail button it will dial my voicemail. Is something wrong perhaps in my area? Or could it be that I have provided an email address for voicemail notifications so they don't activate the button?

Thanks for any help.
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Xen1969
MagicJack Expert


Joined: 22 Nov 2007
Posts: 83
Location: Chicago

PostPosted: Thu Mar 13, 2008 7:03 pm    Post subject: Reply with quote

No it should light up AND send you an e-mail.

They may be working on voicemail or something maybe wait 24 hours and try again. Leave yourself a voicemail and leave it be for say 30 minutes. Still no vmail button lit up?
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Xen1969
MagicJack Expert


Joined: 22 Nov 2007
Posts: 83
Location: Chicago

PostPosted: Thu Mar 13, 2008 7:19 pm    Post subject: Reply with quote

Well I just tested mine to try and help you out.

It appeared at first to not be working like you said. I left a voicemail and waited 10 minutes and it didn't light up. It DID just now light up after I did Menu --> Advanced users --> Restart.

So now I don't know if they're working on it or if they messed it up with an upgrade?

I still haven't received e-mail notification yet either.
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lenagainster
MagicJack User


Joined: 12 Mar 2008
Posts: 45
Location: Silver Spring, MD USA

PostPosted: Thu Mar 13, 2008 8:27 pm    Post subject: Reply with quote

I just tried the Menu, Advanced user, restart, and still no vmail light. Maybe the bulb is burned out. Smile
No big deal at this time, I'm still getting email notifications.
Thanks for looking in to it for me. Very Happy
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HolmanGT
MagicJack Sensei


Joined: 08 Jan 2008
Posts: 1127
Location: Saint George, UT

PostPosted: Fri Mar 14, 2008 4:22 am    Post subject: Reply with quote

lenagainster,

If I were you I would try to just live with it for the time being. It has been an on again off again deal for a month or two. I am talking about all aspects of the VM service. Messages, Green lights and email notification.

They are obviously working on it and it is hardly ever the same two days in a row, trying to trouble shoot it now will put you in the funny farm.
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