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Can't Get a Blue Light

 
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Jason
MagicJack Newbie


Joined: 24 Jan 2008
Posts: 5

PostPosted: Thu Jan 24, 2008 7:16 pm    Post subject: Can't Get a Blue Light Reply with quote

OK, I was hoping for some assistance here. I recently installed a Magicjack on this computer. I had blue light and thought I was ready to go. I got a message saying I needed to wait for an activation email. From reading this board I am not sure why as I see no mention of anyone else getting one. Ok, I get the email and it gives me the phone number and so on. Since that time, I can't get a steady blue light and the Magicjack won't work. I have tried everything. I have talked to the techs. I have tried numerous USB ports. Everything that's been suggested I have done. My OS is Vista but I downloaded the patch. I have even tried the Magicfix button the MJ site. Also, I get emails telling me I have voicemails which are there when I open the attachments. Help me please.
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PostPosted: Thu Jan 24, 2008 7:16 pm    Post subject: Magicjack support, tips, tricks, and hacks

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laserjobs
Dan Should Pay Me


Joined: 12 Nov 2007
Posts: 667

PostPosted: Thu Jan 24, 2008 7:36 pm    Post subject: Reply with quote

Did you run the MJ recovery program?

http://www.magicjack.com/site/downloads/mjrecover_setup.exe
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Jason
MagicJack Newbie


Joined: 24 Jan 2008
Posts: 5

PostPosted: Thu Jan 24, 2008 9:12 pm    Post subject: Reply with quote

I tried it in all 3 ports and no luck. Thank you for the suggestion though. Anyone else got any ideas?
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snowigloo
Dan isn't smart enough to hire me


Joined: 14 Nov 2007
Posts: 122

PostPosted: Thu Jan 24, 2008 9:17 pm    Post subject: Reply with quote

Jason wrote:
I tried it in all 3 ports and no luck. Thank you for the suggestion though. Anyone else got any ideas?


if you have no blue light you have to run the MJ recovery program. If that doesnt work its garbage
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kumar
Dan Should Pay Me


Joined: 15 Nov 2007
Posts: 806

PostPosted: Thu Jan 24, 2008 9:28 pm    Post subject: Reply with quote

snowigloo wrote:
Jason wrote:
I tried it in all 3 ports and no luck. Thank you for the suggestion though. Anyone else got any ideas?


if you have no blue light you have to run the MJ recovery program. If that doesnt work its garbage


Yep, what i would do is givie it a nice smack....if that doesn't work then contact chat support...tell then that you already tried all the fixes and they will send ya a new one. I know the smacking sounds crazy but it worked for me.
Kumar
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Jason
MagicJack Newbie


Joined: 24 Jan 2008
Posts: 5

PostPosted: Thu Jan 24, 2008 9:30 pm    Post subject: Reply with quote

snowigloo wrote:
Jason wrote:
I tried it in all 3 ports and no luck. Thank you for the suggestion though. Anyone else got any ideas?


if you have no blue light you have to run the MJ recovery program. If that doesnt work its garbage


I was hoping that wasn't the case. I plan to continue to play with it, but may have to exchange it. Thank you. Any other suggestions would be appreciated from anyone.
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Jason
MagicJack Newbie


Joined: 24 Jan 2008
Posts: 5

PostPosted: Thu Jan 24, 2008 9:37 pm    Post subject: Reply with quote

I will give it a smack and if that doesn't work, I will arrange for a new one. Thanks for all the help and suggestions. I truly appreciate it.
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jrd4849
magicJack Apprentice


Joined: 16 Jan 2008
Posts: 14
Location: Tennessee

PostPosted: Fri Jan 25, 2008 11:18 am    Post subject: Re: Can't Get a Blue Light Reply with quote

Jason wrote:
OK, I was hoping for some assistance here. I recently installed a Magicjack on this computer. I had blue light and thought I was ready to go. I got a message saying I needed to wait for an activation email. From reading this board I am not sure why as I see no mention of anyone else getting one......

FWIW I got the same message but never received an activation email. My MJ continues to work (most of the time Laughing )
Jim
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digitalnomad
Dan isn't smart enough to hire me


Joined: 26 Dec 2007
Posts: 184

PostPosted: Fri Jan 25, 2008 12:23 pm    Post subject: Reply with quote

There is a new unannounced software upgrade to download on the website. Make sure you are using a powered USB port. Try a port on the back of your computer.
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SpamBox
Dan isn't smart enough to hire me


Joined: 14 Dec 2007
Posts: 417
Location: Rocky Mountains Front Range

PostPosted: Fri Jan 25, 2008 7:26 pm    Post subject: Reply with quote

digitalnomad wrote:
There is a new unannounced software upgrade to download on the website. Make sure you are using a powered USB port. Try a port on the back of your computer.

how new is new? Past week or older than that?
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Jason
MagicJack Newbie


Joined: 24 Jan 2008
Posts: 5

PostPosted: Fri Jan 25, 2008 8:32 pm    Post subject: Reply with quote

SpamBox wrote:
digitalnomad wrote:
There is a new unannounced software upgrade to download on the website. Make sure you are using a powered USB port. Try a port on the back of your computer.

how new is new? Past week or older than that?


Yes, how new is this Software upgrade? I will check it out. Thank you and thanks to all of you for the advice and information.
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TomInVT
MagicJack Newbie


Joined: 27 Jan 2008
Posts: 2

PostPosted: Sun Jan 27, 2008 8:23 pm    Post subject: No Blue Light Reply with quote

I have 2 XP systems and magicJack works fine on them. But the system I really want to use is Vista and the blue light will not light. I have used a powered USB hub and plugs on the processor box with no success. I have run the Vista update, the recovery program and the magicFix program. Still no blue light!

Any ideas.

Tom
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gnimsh
Dan isn't smart enough to hire me


Joined: 25 Nov 2007
Posts: 165
Location: Minneapolis, MN

PostPosted: Sun Jan 27, 2008 8:50 pm    Post subject: Reply with quote

I had this same problem for about 2 weeks or so, don't know why it started working again but I just plugged it in and let it cycle through the "unrecognized usb device" error and maybe after 10 or 15 min it hasn't happened since. I ran the MJ recovery right after it turned back on too.
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