magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

Jason · MagicJack Newbie Joined: 24 Jan 2008 Posts: 5

OK, I was hoping for some assistance here. I recently installed a Magicjack on this computer. I had blue light and thought I was ready to go. I got a message saying I needed to wait for an activation email. From reading this board I am not sure why as I see no mention of anyone else getting one. Ok, I get the email and it gives me the phone number and so on. Since that time, I can't get a steady blue light and the Magicjack won't work. I have tried everything. I have talked to the techs. I have tried numerous USB ports. Everything that's been suggested I have done. My OS is Vista but I downloaded the patch. I have even tried the Magicfix button the MJ site. Also, I get emails telling me I have voicemails which are there when I open the attachments. Help me please.

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laserjobs · Dan Should Pay Me Joined: 12 Nov 2007 Posts: 667

Did you run the MJ recovery program?

http://www.magicjack.com/site/downloads/mjrecover_setup.exe

Jason · MagicJack Newbie Joined: 24 Jan 2008 Posts: 5

I tried it in all 3 ports and no luck. Thank you for the suggestion though. Anyone else got any ideas?

snowigloo · Posted: Thu Jan 24, 2008 9:17 pm Post subject:

kumar · Dan Should Pay Me Joined: 15 Nov 2007 Posts: 806

Jason · MagicJack Newbie Joined: 24 Jan 2008 Posts: 5

Jason · MagicJack Newbie Joined: 24 Jan 2008 Posts: 5

I will give it a smack and if that doesn't work, I will arrange for a new one. Thanks for all the help and suggestions. I truly appreciate it.

jrd4849 · Posted: Fri Jan 25, 2008 11:18 am Post subject: Re: Can't Get a Blue Light

digitalnomad · Posted: Fri Jan 25, 2008 12:23 pm Post subject:

There is a new unannounced software upgrade to download on the website. Make sure you are using a powered USB port. Try a port on the back of your computer.

SpamBox · Posted: Fri Jan 25, 2008 7:26 pm Post subject:

Jason · MagicJack Newbie Joined: 24 Jan 2008 Posts: 5

TomInVT · MagicJack Newbie Joined: 27 Jan 2008 Posts: 2

I have 2 XP systems and magicJack works fine on them. But the system I really want to use is Vista and the blue light will not light. I have used a powered USB hub and plugs on the processor box with no success. I have run the Vista update, the recovery program and the magicFix program. Still no blue light!

Any ideas.

Tom

gnimsh · Posted: Sun Jan 27, 2008 8:50 pm Post subject:

I had this same problem for about 2 weeks or so, don't know why it started working again but I just plugged it in and let it cycle through the "unrecognized usb device" error and maybe after 10 or 15 min it hasn't happened since. I ran the MJ recovery right after it turned back on too.