magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

[cybertek7]

Another solution to resolve the problem, where the MajicJack Dongle is properly seen by Windows, and registers correctly in “Device Manager”, but during the installation of the MajicJack softphone software, the following message appears:


Warning: You must plug magicJack into USB

Follow the steps below:

1. Unplug the MajicJack Dongle from the USB port.

2. Delete the mjusbsp folder under: <Drive letter>:\Documents and Settings\<User Name>\Application Data\

3. Load Regedit and delete the following registry key entry located under the following registry key path:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USBSTOR\Disk&Ven_YMAX&PROD_MagicJack&Rev_2.00\7&31f04563&0&A921031

4. Exit the Regedit utility.

5. Plug the MajicJack Dongle back into the USB port.

6. Run the UPGRADE.EXE program from MajicJack.

NOTE: It wouldn't be a bad idea to ensure that your USB drivers are the latest version, as I found this could have been a contributing factor to the occurence of the problem on my system.

After I ran the UPGRADE.EXE program, the softphone software loaded up and I am now able to successfully use my MajicJack to place calls and receive calls.

Hope this helps.

Cybertek7

[Google]

[kumar]

Thanks! Bookmarked for when I get that annoying error.

[cybertek7]

NOTE: If you get an error when attempting to delete the registry key, the "USBSTOR" registry key may have "Read/only" permissions set on it, as I found out one of my systems.

[eaganfox]

Are either of using Vista 64? I have Vista 64 and also the Administrator account but I am not able to delete the registry keys mentioned. I tried resetting ownership and permissions but still won't me delete the key.

[cybertek7]

Did you try googling that problem? - or consult the knowledge base on Microsoft's website on how to manage the registry. I didn't believe there was that much difference in managing the registry in a 64 bit environment.

Make sure you unplug the magicjack dongle, via the "safe removal" method of the hardware.

[submastab]

Hello everyone I found a little more help here for this problem, looks like you need to take ownership of the registry key in order to delete it. Unfortunately if you're running into this problem vista will make you set permissions on each folder and subfolder individually.
http://www.vistax64.com/tutorials/67717-take-ownership-file.html

[MSG4REAL]

I bet you fregot to run regedit as admin

and you should temp make the admin account visable if you arte going to go stuff with the os (removes the popups need admin crap)

[knightflt]

I get the same message Warning: must plug magicjack into usb... I went as far as reformatting my computer running xp pro than plugged it into two other computers one vista and one xp pro that have never previously seen the magicjack software still get the same message

[kpncr]

[az2008]

[kpncr]

I am seriously looking for help. I am not just ranting.
ok

[kingskid777]

WARNING:YOU MUST PLUG MAGIC JACK INTO USB PORT.....I stay awake all night...trying to get this fix .Chatted with about 8 customer service agent....and it was after batling with the problem for over 12 hrs that I got it resolve with one Tech agent...below is our chat...hope this help somebody...
Please wait for a site operator to respond.

You are now chatting with 'Maggie'

Maggie: Hello, how may I help you?

Fred: He Maggie

Fred: u are about the 7 person I am chatting with trying to solve this aching embarasing problem

Fred: have bee on my sit for about 10 hrs...simply because i have to use my phone

Maggie: Please give me a few moments to read your previous conversation and be able to give you further assistance about it. Thank you

Fred: please please please somebody should help me

Maggie: Thank you for your patience.

Fred: welcome

Maggie: Are you still getting Warning: you must plug into the USb?

Fred: yesssssssssss

Fred: of course

Fred: otherwise i will not be up at this time

Maggie: Please perform following steps:

Maggie: 1. Plug in your magicJack.

Maggie: 2. Now Right Click on "My Computer" and select "Manage". In there click on "Disk Management".

Maggie: 3. On the right side you should among other things see two drives.

Maggie: 4. One is called "MagicJack" and the other is called either "Phone" or "Vista Only".

Maggie: 5. First right click on the one called "MagicJack" and then select "Change Drive Letters and Paths".

Fred: this problem i found out is a common problem...if mj is what she says and as good u all should have a solution very handy

Fred: okay

Fred: i see magic jack...but not sure of the phone

Fred: have done that

Maggie: 5. First right click on the one called "MagicJack" and then select "Change Drive Letters and Paths".

Maggie: 6. In there select "Change" and then use the scrolldown menu to select "X". Click ok,

Maggie: 7. you will get a pop up asking you to confirm, press yes.

Fred: hello

Fred: pls listen

Maggie: YEs.

Fred: when i right click MJ and selected ;change drive letter and path

Fred: the box that came out dont have options

Fred: it only has G drive

Maggie: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Junrex'

Junrex: Hi Fred, welcome to the Higher Level Technical Support. Supervisor Junrex will assist you today.

Fred: OOOH MINE

Fred: HI JUNREX

Fred: U ARE ABOUT THE 8 OR SO PERSON

Fred: PLEASE I NEED MY PHONE BACK ON

Junrex: Yes, I will help you with that.

Fred: OKAY

Junrex: Is your magicJack currently plugged in to your computer?

Fred: YES

Junrex: Since when did you encounter this issue?

Fred: IT STARTED THIS AFTERNOON WHICH WOULD BE ABOUT 12-14 HRS AGO

Junrex: May I have your magicJack phone number, ple

Junrex: Thank you.

Fred: I TRIED IT ON 2 PC

Fred: STILL THE SAME PROBLEM

Junrex: Would it be okay to format your magicJack drive?

Fred: HOW DO I DO THAT?

Junrex: Please be informed that formatting your magicJack may delete all your magicJack contacts.

Fred: I DONT CARE ABOUT THAT ANY MORE

Fred: JUSTWANT THE PHONE BACK

Junrex: Is the blue light on?

Fred: YES

Junrex: Okay, please right click My Computer and click Manage.

Fred: OKAY

Junrex: Click the Disk Management window.

Fred: DONE THAT

Junrex: At Disk Management window scroll down to bottom and look for a Removable, Grayed out or Unallocated drive or the MagicJack G.

Fred: YES

Junrex: Do you have the magicJack G?

Fred: MAJGICE JACK (G) PARTITION BASIC CDFS

Junrex: Okay, please right click that drive and look for the CREATE PARTITION option.

Fred: THAT OPTION IS NOT THERE

Junrex: How about the FORMAT option?

Fred: ONLY 'OPEN ,EXPLORE, CHANGE DRIVE...PROPERTIES AND HELP

Fred: FORMAT IS THERE BUT NOT HIGHLITED OR ACTIVE

Fred: SO CANT CLICK ON IT

Junrex: Okay, do you have the drive PHONE?

Fred: WHAT DO U MEAN?

Junrex: I mean drive PHONE in the computer management.

Fred: U SEE I HAD NO IDEA THAT I HAVE TO BE A COMPUTER EXPERT TO USE MAGIC JACK

Fred: I DONT UNDERSTAND

Fred: THE DRIVE I SEE

Fred: THERE I G

Fred: IS G

Fred: DONT KNOW OF ANY OTHER DRIVE MJ MAY BE

Fred: ON THAT RIGHT SIDE OF THAT BOX

Fred: U HAVE...

Fred: DRIVE H

Fred: C, D, G

Fred: THATS ALL I SEE

Junrex: Did you scroll down to the bottom?

Junrex: Okay, you can close that window now.

Fred: THERE ARE ONLY 5 ITEMS THERE

Junrex: Thank you.

Fred: THE VERY FIRST ONE HAS NOT LETTER OR # SIGN

Fred: SO DONT KNOW WHAT THATS IS

Junrex: Okay, don't close that window.

Fred: THEY ALL HAVE PARTITION BASICS

Fred: OKAY

Junrex: Please unplug your magicJack and observe what drives will gone.

Fred: G

Junrex: Please close that window and plug your magicJack back into your computer.

Fred: OKAY

Fred: SAME WARNING

Fred: CAME ON

Junrex: Okay, please go back to the disk management window.

Fred: IM THERE

Junrex: At Disk Management window scroll down to bottom and look for a Removable, Grayed out or Unallocated drive or the 18Mb of drive capacity.

Fred: OKAY

Fred: I HAVE SEEN IT

Junrex: Please right click on it and look for the CREATE PARTITION option.

Fred: THERE IS NO OPTIONS LIKE THAT....HERE ARE WHAT I SEE

Fred: CHANGE DRIVE LETTER PATH

Fred: EJECT

Fred: PROPERTIES

Fred: HELP

Junrex: do you have the format option?

Fred: IT APPEARS THAT

Junrex: Thank you.

Fred: THAT IS IN DRIVE H

Fred: OVER ON THE ICON H

Fred: IT HAS FORMAT OPTION

Junrex: Okay, the drive H is magicJack, right?

Fred: BUT DOWN BELOW IT DOEAS NOT

Fred: NO

Fred: DRIVE G

Fred: IS MJ

Fred: THE DRIVE WITH THE 18 MB

Junrex: Drive H must be magicJack.

Fred: REMOVABLE

Fred: SAYS ITS DICK 2

Junrex: Okay, try to right click on that drive and tell me what are the option.]

Fred: IT HAS FORMAT OPTION

Junrex: Try to unplug your magicJack and observe that drive.

Fred: OKAY

Fred: THE DRIVE H IS GONE AND THE DRIVE

Fred: G

Junrex: Thank you.

Fred: WELCOME

Junrex: Okay, plug your magicJack and right click the drive H then format it. set your File System to “FAT” and Volume Label as “PHONE”.

Fred: IT APEARS THAT H IS ALSO MJ

Junrex: Yes, H must be magicJack.

Fred: DID THAT

Junrex: Okay, please run the upgrade below.

Junrex: .

Junrex: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):

Junrex: http://upgrades.magicjack.com/upgrade/upgrade.exe

Fred: SAVE OR RUN?

Fred: CLICK RUN OR SAVE AND THEN RUN FROM COMPUTER?

Fred: HELLO ARE U THERE?

Junrex: Please run.

Fred: MJ STILL PLUG

Junrex: Yes.

Fred: OKAY

Junrex: MagicJack should be plug while running the upgrade.

Fred: OKAY

Junrex: Thank you.

Fred: FINALY

Fred: AFETR

Fred: 10

Fred: OVER 12 HRS

Fred: THANKS

Fred: DONT KNOW WHAT TO SAY ABOUT THE TECHNICAL SERVICE

Fred: ANY WAY THANKS

Junrex: You are most welcome.

Junrex: Is there anything else I may help you with today?

Fred: my phone is back

Junrex: Don't you know that you are chatting with an expert Supervisor Junrex.

Fred: magic jack need to compensate me for keeping on this for ver hal a day

Junrex: It should work now.

Fred: sleepless night

Fred: its okay

Fred: now

Junrex: You should request to chat with a supervisor.

Fred: how do i get compensated?

Junrex: That's great.

Fred: for my sleepless night?

Junrex: I do apologize for that.

Fred: okay

Junrex: Is there anything I can assist you with?

Fred: got to go to bed

Fred: nope

Junrex: Sweetdreams.

Fred: thanks

Junrex: .

Junrex: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "CLOSE" BUTTON on the top right of this CHAT SCREEN and the survey will appear. Thanks again!

Junrex: You are most welcome.

Fred: and when u sleep too sweet dreams

Junrex: Thank you.

[speedking]

I have the exact same problem you had...and I spent all day yesterday and today with the online techs trying to fix it...including the upgrade and still nothing.

I plug the MJ device in and nothing happens except a window pops up that says PHONE (D.

There is no MJ desktop shortcut...there is no softkey.

This happened out of the blue yesterday (01-30-09) and here I sit with a MJ that lights up nice and pretty blue when I plug it in,,,but does nothing else.

When I try and run the upgrade it says : Warning, Plug MJ into USB

I'm spent...any ideas?

[az2008]

[speedking]

Nope. Only two drives listed. (C and PHONE (D Noting in there called magicJack at all.