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cybertek7 MagicJack Newbie
Joined: 12 Oct 2008 Posts: 3
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Posted: Sun Oct 12, 2008 10:46 pm Post subject: Warning: You must plug magicJack into USB |
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Another solution to resolve the problem, where the MajicJack Dongle is properly seen by Windows, and registers correctly in “Device Manager”, but during the installation of the MajicJack softphone software, the following message appears:
Warning: You must plug magicJack into USB
Follow the steps below:
1. Unplug the MajicJack Dongle from the USB port.
2. Delete the mjusbsp folder under: <Drive letter>:\Documents and Settings\<User Name>\Application Data\
3. Load Regedit and delete the following registry key entry located under the following registry key path:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USBSTOR\Disk&Ven_YMAX&PROD_MagicJack&Rev_2.00\7&31f04563&0&A921031
4. Exit the Regedit utility.
5. Plug the MajicJack Dongle back into the USB port.
6. Run the UPGRADE.EXE program from MajicJack.
NOTE: It wouldn't be a bad idea to ensure that your USB drivers are the latest version, as I found this could have been a contributing factor to the occurence of the problem on my system.
After I ran the UPGRADE.EXE program, the softphone software loaded up and I am now able to successfully use my MajicJack to place calls and receive calls.
Hope this helps.
Cybertek7 |
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Posted: Sun Oct 12, 2008 10:46 pm Post subject: Magicjack support, tips, tricks, and hacks |
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kumar Dan Should Pay Me
Joined: 15 Nov 2007 Posts: 806
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Posted: Sat Oct 25, 2008 11:40 pm Post subject: |
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Thanks! Bookmarked for when I get that annoying error. |
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cybertek7 MagicJack Newbie
Joined: 12 Oct 2008 Posts: 3
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Posted: Sun Oct 26, 2008 12:02 pm Post subject: Warning: You must plug magicJack into USB |
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NOTE: If you get an error when attempting to delete the registry key, the "USBSTOR" registry key may have "Read/only" permissions set on it, as I found out one of my systems. |
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eaganfox MagicJack Newbie
Joined: 26 Oct 2008 Posts: 2
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Posted: Sun Oct 26, 2008 3:31 pm Post subject: |
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Are either of using Vista 64? I have Vista 64 and also the Administrator account but I am not able to delete the registry keys mentioned. I tried resetting ownership and permissions but still won't me delete the key. |
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cybertek7 MagicJack Newbie
Joined: 12 Oct 2008 Posts: 3
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Posted: Sun Oct 26, 2008 8:06 pm Post subject: Regarding deleting registry key in 64 bit Vista environment |
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Did you try googling that problem? - or consult the knowledge base on Microsoft's website on how to manage the registry. I didn't believe there was that much difference in managing the registry in a 64 bit environment.
Make sure you unplug the magicjack dongle, via the "safe removal" method of the hardware. |
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submastab MagicJack Newbie
Joined: 05 Nov 2008 Posts: 1
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Posted: Wed Nov 05, 2008 4:05 pm Post subject: |
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Hello everyone I found a little more help here for this problem, looks like you need to take ownership of the registry key in order to delete it. Unfortunately if you're running into this problem vista will make you set permissions on each folder and subfolder individually.
http://www.vistax64.com/tutorials/67717-take-ownership-file.html |
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MSG4REAL MagicJack Newbie
Joined: 01 Nov 2008 Posts: 7
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Posted: Fri Nov 07, 2008 5:05 pm Post subject: vista thing |
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I bet you fregot to run regedit as admin
and you should temp make the admin account visable if you arte going to go stuff with the os (removes the popups need admin crap) |
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knightflt MagicJack Newbie
Joined: 16 Sep 2008 Posts: 5
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Posted: Tue Nov 18, 2008 5:00 pm Post subject: |
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I get the same message Warning: must plug magicjack into usb... I went as far as reformatting my computer running xp pro than plugged it into two other computers one vista and one xp pro that have never previously seen the magicjack software still get the same message |
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kpncr MagicJack Newbie
Joined: 18 Nov 2008 Posts: 5 Location: San José
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Posted: Tue Nov 18, 2008 11:09 pm Post subject: |
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Can someone please explain this? |
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az2008 MagicJack Sensei
Joined: 20 Aug 2008 Posts: 1404 Location: Tempe, AZ
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Posted: Tue Nov 18, 2008 11:15 pm Post subject: |
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kpncr wrote: |
Can someone please explain this? |
Did you try googling for Regedit? It looks like there's a very nice wikipedia entry on it.
I'm not sure how serious you are about improving your situation when your first post, seemingly for help, was a rant in the rants/raves forum. (I feel like I've already wasted my time.).
Mark |
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kpncr MagicJack Newbie
Joined: 18 Nov 2008 Posts: 5 Location: San José
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Posted: Thu Nov 20, 2008 10:11 am Post subject: |
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I am seriously looking for help. I am not just ranting.
ok |
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kingskid777 MagicJack Newbie
Joined: 18 Jan 2009 Posts: 1
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Posted: Sun Jan 18, 2009 7:23 am Post subject: |
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WARNING:YOU MUST PLUG MAGIC JACK INTO USB PORT.....I stay awake all night...trying to get this fix .Chatted with about 8 customer service agent....and it was after batling with the problem for over 12 hrs that I got it resolve with one Tech agent...below is our chat...hope this help somebody...
Please wait for a site operator to respond.
You are now chatting with 'Maggie'
Maggie: Hello, how may I help you?
Fred: He Maggie
Fred: u are about the 7 person I am chatting with trying to solve this aching embarasing problem
Fred: have bee on my sit for about 10 hrs...simply because i have to use my phone
Maggie: Please give me a few moments to read your previous conversation and be able to give you further assistance about it. Thank you
Fred: please please please somebody should help me
Maggie: Thank you for your patience.
Fred: welcome
Maggie: Are you still getting Warning: you must plug into the USb?
Fred: yesssssssssss
Fred: of course
Fred: otherwise i will not be up at this time
Maggie: Please perform following steps:
Maggie: 1. Plug in your magicJack.
Maggie: 2. Now Right Click on "My Computer" and select "Manage". In there click on "Disk Management".
Maggie: 3. On the right side you should among other things see two drives.
Maggie: 4. One is called "MagicJack" and the other is called either "Phone" or "Vista Only".
Maggie: 5. First right click on the one called "MagicJack" and then select "Change Drive Letters and Paths".
Fred: this problem i found out is a common problem...if mj is what she says and as good u all should have a solution very handy
Fred: okay
Fred: i see magic jack...but not sure of the phone
Fred: have done that
Maggie: 5. First right click on the one called "MagicJack" and then select "Change Drive Letters and Paths".
Maggie: 6. In there select "Change" and then use the scrolldown menu to select "X". Click ok,
Maggie: 7. you will get a pop up asking you to confirm, press yes.
Fred: hello
Fred: pls listen
Maggie: YEs.
Fred: when i right click MJ and selected ;change drive letter and path
Fred: the box that came out dont have options
Fred: it only has G drive
Maggie: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Junrex'
Junrex: Hi Fred, welcome to the Higher Level Technical Support. Supervisor Junrex will assist you today.
Fred: OOOH MINE
Fred: HI JUNREX
Fred: U ARE ABOUT THE 8 OR SO PERSON
Fred: PLEASE I NEED MY PHONE BACK ON
Junrex: Yes, I will help you with that.
Fred: OKAY
Junrex: Is your magicJack currently plugged in to your computer?
Fred: YES
Junrex: Since when did you encounter this issue?
Fred: IT STARTED THIS AFTERNOON WHICH WOULD BE ABOUT 12-14 HRS AGO
Junrex: May I have your magicJack phone number, ple
Junrex: Thank you.
Fred: I TRIED IT ON 2 PC
Fred: STILL THE SAME PROBLEM
Junrex: Would it be okay to format your magicJack drive?
Fred: HOW DO I DO THAT?
Junrex: Please be informed that formatting your magicJack may delete all your magicJack contacts.
Fred: I DONT CARE ABOUT THAT ANY MORE
Fred: JUSTWANT THE PHONE BACK
Junrex: Is the blue light on?
Fred: YES
Junrex: Okay, please right click My Computer and click Manage.
Fred: OKAY
Junrex: Click the Disk Management window.
Fred: DONE THAT
Junrex: At Disk Management window scroll down to bottom and look for a Removable, Grayed out or Unallocated drive or the MagicJack G.
Fred: YES
Junrex: Do you have the magicJack G?
Fred: MAJGICE JACK (G) PARTITION BASIC CDFS
Junrex: Okay, please right click that drive and look for the CREATE PARTITION option.
Fred: THAT OPTION IS NOT THERE
Junrex: How about the FORMAT option?
Fred: ONLY 'OPEN ,EXPLORE, CHANGE DRIVE...PROPERTIES AND HELP
Fred: FORMAT IS THERE BUT NOT HIGHLITED OR ACTIVE
Fred: SO CANT CLICK ON IT
Junrex: Okay, do you have the drive PHONE?
Fred: WHAT DO U MEAN?
Junrex: I mean drive PHONE in the computer management.
Fred: U SEE I HAD NO IDEA THAT I HAVE TO BE A COMPUTER EXPERT TO USE MAGIC JACK
Fred: I DONT UNDERSTAND
Fred: THE DRIVE I SEE
Fred: THERE I G
Fred: IS G
Fred: DONT KNOW OF ANY OTHER DRIVE MJ MAY BE
Fred: ON THAT RIGHT SIDE OF THAT BOX
Fred: U HAVE...
Fred: DRIVE H
Fred: C, D, G
Fred: THATS ALL I SEE
Junrex: Did you scroll down to the bottom?
Junrex: Okay, you can close that window now.
Fred: THERE ARE ONLY 5 ITEMS THERE
Junrex: Thank you.
Fred: THE VERY FIRST ONE HAS NOT LETTER OR # SIGN
Fred: SO DONT KNOW WHAT THATS IS
Junrex: Okay, don't close that window.
Fred: THEY ALL HAVE PARTITION BASICS
Fred: OKAY
Junrex: Please unplug your magicJack and observe what drives will gone.
Fred: G
Junrex: Please close that window and plug your magicJack back into your computer.
Fred: OKAY
Fred: SAME WARNING
Fred: CAME ON
Junrex: Okay, please go back to the disk management window.
Fred: IM THERE
Junrex: At Disk Management window scroll down to bottom and look for a Removable, Grayed out or Unallocated drive or the 18Mb of drive capacity.
Fred: OKAY
Fred: I HAVE SEEN IT
Junrex: Please right click on it and look for the CREATE PARTITION option.
Fred: THERE IS NO OPTIONS LIKE THAT....HERE ARE WHAT I SEE
Fred: CHANGE DRIVE LETTER PATH
Fred: EJECT
Fred: PROPERTIES
Fred: HELP
Junrex: do you have the format option?
Fred: IT APPEARS THAT
Junrex: Thank you.
Fred: THAT IS IN DRIVE H
Fred: OVER ON THE ICON H
Fred: IT HAS FORMAT OPTION
Junrex: Okay, the drive H is magicJack, right?
Fred: BUT DOWN BELOW IT DOEAS NOT
Fred: NO
Fred: DRIVE G
Fred: IS MJ
Fred: THE DRIVE WITH THE 18 MB
Junrex: Drive H must be magicJack.
Fred: REMOVABLE
Fred: SAYS ITS DICK 2
Junrex: Okay, try to right click on that drive and tell me what are the option.]
Fred: IT HAS FORMAT OPTION
Junrex: Try to unplug your magicJack and observe that drive.
Fred: OKAY
Fred: THE DRIVE H IS GONE AND THE DRIVE
Fred: G
Junrex: Thank you.
Fred: WELCOME
Junrex: Okay, plug your magicJack and right click the drive H then format it. set your File System to “FAT” and Volume Label as “PHONE”.
Fred: IT APEARS THAT H IS ALSO MJ
Junrex: Yes, H must be magicJack.
Fred: DID THAT
Junrex: Okay, please run the upgrade below.
Junrex: .
Junrex: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):
Junrex: http://upgrades.magicjack.com/upgrade/upgrade.exe
Fred: SAVE OR RUN?
Fred: CLICK RUN OR SAVE AND THEN RUN FROM COMPUTER?
Fred: HELLO ARE U THERE?
Junrex: Please run.
Fred: MJ STILL PLUG
Junrex: Yes.
Fred: OKAY
Junrex: MagicJack should be plug while running the upgrade.
Fred: OKAY
Junrex: Thank you.
Fred: FINALY
Fred: AFETR
Fred: 10
Fred: OVER 12 HRS
Fred: THANKS
Fred: DONT KNOW WHAT TO SAY ABOUT THE TECHNICAL SERVICE
Fred: ANY WAY THANKS
Junrex: You are most welcome.
Junrex: Is there anything else I may help you with today?
Fred: my phone is back
Junrex: Don't you know that you are chatting with an expert Supervisor Junrex.
Fred: magic jack need to compensate me for keeping on this for ver hal a day
Junrex: It should work now.
Fred: sleepless night
Fred: its okay
Fred: now
Junrex: You should request to chat with a supervisor.
Fred: how do i get compensated?
Junrex: That's great.
Fred: for my sleepless night?
Junrex: I do apologize for that.
Fred: okay
Junrex: Is there anything I can assist you with?
Fred: got to go to bed
Fred: nope
Junrex: Sweetdreams.
Fred: thanks
Junrex: .
Junrex: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "CLOSE" BUTTON on the top right of this CHAT SCREEN and the survey will appear. Thanks again!
Junrex: You are most welcome.
Fred: and when u sleep too sweet dreams
Junrex: Thank you. |
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speedking magicJack Apprentice
Joined: 23 Oct 2008 Posts: 10
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Posted: Sun Feb 01, 2009 12:28 am Post subject: |
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I have the exact same problem you had...and I spent all day yesterday and today with the online techs trying to fix it...including the upgrade and still nothing.
I plug the MJ device in and nothing happens except a window pops up that says PHONE (D .
There is no MJ desktop shortcut...there is no softkey.
This happened out of the blue yesterday (01-30-09) and here I sit with a MJ that lights up nice and pretty blue when I plug it in,,,but does nothing else.
When I try and run the upgrade it says : Warning, Plug MJ into USB
I'm spent...any ideas? |
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az2008 MagicJack Sensei
Joined: 20 Aug 2008 Posts: 1404 Location: Tempe, AZ
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Posted: Sun Feb 01, 2009 12:34 am Post subject: |
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speedking wrote: | When I try and run the upgrade it says : Warning, Plug MJ into USB
I'm spent...any ideas? |
Do you see the two drives in "My Computer" for MagicJack? One is a CD-ROM drive named magicjack. The other is PHONE.
Mark |
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speedking magicJack Apprentice
Joined: 23 Oct 2008 Posts: 10
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Posted: Sun Feb 01, 2009 1:24 am Post subject: |
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Nope. Only two drives listed. (C and PHONE (D Noting in there called magicJack at all. |
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