magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks Forum Index magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks
magicJack and magicJack Plus Unofficial Technical Support. Your Magic Jack and Magic Jack Plus phone service information resource
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 
Magicjack not dialing out, incoming goes to MJ voicemail

 
Post new topic   Reply to topic    magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks Forum Index -> Magic Jack Technical Support
View previous topic :: View next topic  
Author Message
Traijan
MagicJack Newbie


Joined: 22 Jul 2014
Posts: 3
Location: United States

PostPosted: Tue Jul 22, 2014 12:30 am    Post subject: Magicjack not dialing out, incoming goes to MJ voicemail Reply with quote

Hi,
I've got a magicjack plus and when I try to make an outgoing call it's like the phone isn't registering each key press on the dialpad.

I can see the numbers being accepted by the phone but it's like the MJ service is just ignoring it and I just continue to hear the phones dial tone.

When somebody calls my MJ+ number, it simply goes directly to magic jack voice mail.

This is the first time this has happened, it's been working for the past year with no problems.

Any clues what I need to do to fix this?

Thanks
Back to top
View user's profile Send private message
Google
AdSense





PostPosted: Tue Jul 22, 2014 12:30 am    Post subject: Magicjack support, tips, tricks, and hacks

Back to top
Traijan
MagicJack Newbie


Joined: 22 Jul 2014
Posts: 3
Location: United States

PostPosted: Sat Nov 15, 2014 10:53 am    Post subject: Reply with quote

Okay, even though I didn't get any clues from anybody on here I did eventually find out what the issue was...

It was simply that the Magic Jack supplied power adapter was going bad. I replaced it with one for my Logitech mouse (since they both supply the same amount of power via a USB plug) and it's been working as it should ever since.

I thought it strange that the power adapter could be causing this since I would think it's either going to supply the power (which the mj unit shows it's "on" so it's getting power) or not supply power but apparently this is what caused all my issues with Magic Jack unit.
Back to top
View user's profile Send private message
mh1983
MagicJack Contributor


Joined: 01 May 2012
Posts: 50

PostPosted: Sat Nov 15, 2014 1:48 pm    Post subject: Reply with quote

So glad you found a solution. My wife and I just experienced the same issue with our MJ+; couldn't dial out and incoming calls went to VM. Like you, we replaced the PS and all is well again. Strange!
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks Forum Index -> Magic Jack Technical Support All times are GMT - 4 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB Turbo Extended Edition © 2013, phpBB Group
magicJack and magicJack Plus are trademarks of magicJack LLP. This website is in no way affiliated, endorsed, or sponsored by magicJack LLP, and is an unofficial forum for consumers to openly communicate regarding their experiences with the magicJack products.