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magicJack and magicJack Plus Support, Reviews, FAQs and Hacks magicJack and magicJack Plus Unofficial Technical Support. Your Magic Jack and Magic Jack Plus phone service information resource
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markdwa MagicJack Newbie
Joined: 12 Dec 2011 Posts: 2
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Posted: Mon Dec 12, 2011 11:57 pm Post subject: Shame! MajicJack charged order WITHOUT my "SUBMIT" |
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I am a MajicJack fan, I have three of them.
But I just got royally pissed as I entered all my info for the MJ+. The FINAL screen (after many attempts to get you to buy upgrades) is a summary screen, with a "CONFIRM ORDER" button at the bottom.
I NEVER CLICKED THE BUTTON. I opened a new tab to research some final doubts I have about yearly pricing and other things.
When I went back to the MJ+ order tab, it said THANK YOU FOR YOUR ORDER. A CONFIRMATION EMAIL WILL BE SENT......
That is BS MajicJack. In fact, it's ILLEGAL. And I no longer want your new product with a $29 (for now) annual fee (that could go up to infinity anytime, as evidenced by your shady business practice of confirming unconfirmed orders).
I will return it. And I'm not going to research your dishonest site to cancel it pre-ship. I'm going to receive it, open it...THEN return it. Just to feel better. |
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laserjobs Dan Should Pay Me
Joined: 12 Nov 2007 Posts: 670
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Posted: Tue Dec 13, 2011 2:00 pm Post subject: |
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I noticed this too. I was doing the same thing and I came back and the order had been submitted. |
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markdwa MagicJack Newbie
Joined: 12 Dec 2011 Posts: 2
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Posted: Wed Dec 14, 2011 12:53 am Post subject: Wow. It gets worse. |
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It gets worse.
After posting, I noticed on the order confirmation email a statement that said "if you want to change this order, Reply within one hour of receipt".
So I replied, and cancelled the order.
I received a cancellation confirmation email from MagicJack.
So all's well, right?
Oh no! Today, I get the order charged to my debit card!
I am no longer a MJ supporter. These guys are dirty. |
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finder216 magicJack Apprentice
Joined: 24 Oct 2009 Posts: 21
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Posted: Sun Dec 18, 2011 7:11 pm Post subject: |
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I may be stating the obvious, but can't you just follow CC procedure and "contest" the transaction? Pretty crummy if their website is setup to work that way. |
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