magicJack and magicJack Plus Support, Reviews, FAQs and Hacks

magicJack and magicJack Plus Support, Reviews, FAQs and Hacks

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recent upgrade from MJ to MJ plus

 
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bernie82
MagicJack Newbie


Joined: 30 Jul 2012
Posts: 1
PostPosted: Mon Jul 30, 2012 11:35 am    Post subject: recent upgrade from MJ to MJ plus
I upgraded from MJ to MJ plus and connected the Plus directly into my router. Now I don't get the MJ App screen that shows my incoming and outgoing call history that I got with my old MJ.
That was a "nice to have". Any suggestions other than plugging MJ plus into my computer USB port.
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bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania
PostPosted: Mon Jul 30, 2012 2:32 pm    Post subject: Re: recent upgrade from MJ to MJ plus
bernie82 wrote:
I upgraded from MJ to MJ plus and connected the Plus directly into my router. Now I don't get the MJ App screen that shows my incoming and outgoing call history that I got with my old MJ.
That was a "nice to have". Any suggestions other than plugging MJ plus into my computer USB port.


Since that "app" is software based and needs an OS ( I.E, Windows, Apple OS etc) it can not work, will not work with your MJ plugged into your router.
So unless someone writes an "app" which can see your router through your MJ??? Nope...
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LessImpressed
magicJack Apprentice


Joined: 08 Oct 2012
Posts: 14
PostPosted: Sat Jan 12, 2013 5:27 pm    Post subject: Re: recent upgrade from MJ to MJ plus
bernie82 wrote:
I upgraded from MJ to MJ plus and connected the Plus directly into my router. Now I don't get the MJ App screen that shows my incoming and outgoing call history that I got with my old MJ.
That was a "nice to have". Any suggestions other than plugging MJ plus into my computer USB port.

Bernie. you have a MJ userid (or should). After you log in, you'll see an accounts tab. Mouse-over the tab and you'll see a drop-down list with an entry for "contacts and call logs. If you click on that, you will be able to view or download either your contacts or call logs. They end up in a .csv file for excel and contain four columns:
Number Direction Time Duration
Direction is either dialled or received.
Time is the date and time of the connection.
Duration is in hours, minutes and seconds.
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vpnavy
MagicJack Newbie


Joined: 09 Aug 2009
Posts: 7
PostPosted: Wed Jan 16, 2013 9:01 am    Post subject:
I have the new magicjack (router) - and I follow your instructions LessImpressed and only get the call log from my old magicjack.
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SteveHC
Dan isn't smart enough to hire me


Joined: 26 Dec 2011
Posts: 498
Location: Southwest Florida
PostPosted: Wed Jan 16, 2013 3:42 pm    Post subject:
Call logs for calls made via a MJ device are produced for display within your online account only when you use your MJ device when it's connected to a computer's USB port.
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vpnavy
MagicJack Newbie


Joined: 09 Aug 2009
Posts: 7
PostPosted: Wed Jan 16, 2013 5:44 pm    Post subject:
Bummer!
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