magicJack and magicJack Plus Support, Reviews, FAQs and Hacks

ubgood · MagicJack Newbie Joined: 12 Oct 2009 Posts: 1

Actually Once only I did talk to them years ago.
Anyway, I wanted a telephone number for a business and made a mistake to pick up a MagicJack.
All is good until the support or billing or customer service is needed.
Because they do not have any intelligent support behind that company and that they do not care at all about the

client (you).
First of all, they do not have a number that you can call.
Only a "Chat" room with you know whom...
One hour later they are starting to understand the problem after transferring me to a Top 10% (I guess it is a chat

supervisor ) but will not be able to fix my problem even 2 hours later.
If your MagicJack does brake (as they do, as they overheat) they may send you another one for it. That is if you

really, really, insist heavily.
The bad news is that the new MagicJack will be another number! The other bad news is that if you did pay for 5

years already you then will loose all the years you did not used, as the MagicJack License is not transferable from

One Number to another. Same for the money you had prepay on this account.
Anyway, I had 3 of them, and the tech support will still not recognize that I still should had the right to get my

PAID contract back for me to use on any of my telephone #.
So bottom line: You get what you pay for! Look at Verizon package phone service, or Vonage, or Skype, but MagicJack

is not recommended for quality communication (people cannot hear you well or your voice will be cut off and only

few words will be understood) even if you run the new downloaded version. MagicJack is not recommended for Business

as you cannot have more then 1 line.
I now use a professional Polycom voice overIP on the same internet line with no problem.
Sad experiences after almost 2 years using MagicJack...
I gonna use my MagicJack for Clay Pigeon shooting practice!
I do not have the heart to sale them online for you to buy and have a bad experience like me.

bitstopjoe · Posted: Mon Dec 27, 2010 6:58 pm Post subject:

And had you taken the time to read here and other MJ forums first you would have read NOT to plug in your new MJ until you chatted FIRST with support. Then you would have had your orig number and time left transfered to the new MJ unit...Amazing huh??

I assume you mean BREAK not BRAKE...........Says a lot when you do not know the difference, but I won't say anything more on that.

2 1/2 years now with my MJ and not a burp, fart or any problem. MOST times it is a poor internet connection, router firmware, or your PC having crapware ( including an operator who only knows how to turn said PC on and nothing more)

Bye bye.....and make sure your MJ doesn't shoot back...

nailgunner · MagicJack Sensei Joined: 18 Mar 2010 Posts: 1548

It really is amazing to me Joe. MJ isn't perfect in a bunch of ways. But it beats any cell phone I have ever used. And except for an occasional glitch, is as good as any land-line I've ever used.

I would amend his statement to you don't get what you pay for and that's a monthly phone bill.

And you are 100% correct, a high % of issues are on the users end, not MJ. Even a good number of the "blocked number" posts turn out to be oops...it was something else.

Edit: And the fact that he posted this on an "Auto-Renew" topic and mentioned NOTHING about auto-renew, probably speaks a lot as to why he had difficulties getting a clear call on MJ.

bitstopjoe · Posted: Mon Dec 27, 2010 7:22 pm Post subject:

Excellent point which I totally missed... Not a mention of Auto-Renew and yet instead of making a new topic he hijacks one which has ZERO to do with what he is bitching about..
Maybe he even calls FORD when his GMC truck is having problems...

Oh well.....................

Michael Pavacik · MagicJack Newbie Joined: 17 Aug 2011 Posts: 4

Never thought it was such a difficult thing to do that we needed a stick post on magicjack forum, anyhow, thanks for helping out.

jrosetto · MagicJack Newbie Joined: 03 Jan 2012 Posts: 2

The Magicjack website will not open. Is the site down?

StanR · magicJack Apprentice Joined: 15 Oct 2011 Posts: 12

I bought the MJ+ and added it to an existing MJ account. I ported my landine to the MJ+. So: 1 account, 2 devices, 2 phone numbers. When I enable or diasable Auto-Renew it applies to both devices in my account.

Anyone know how to disable auto-renew for my MJ (and let it expire) but enable auto-renew for my MJ+?

Matt9876 · Dan Should Pay Me Joined: 26 Jul 2008 Posts: 504

TheDoctah · MagicJack Newbie Joined: 19 Jan 2009 Posts: 9

black_icon · Posted: Thu Jan 19, 2012 11:18 pm Post subject: Re: Auto-Renew 1 but not 2 MJ's

timmage · MagicJack Newbie Joined: 08 Dec 2007 Posts: 6

BE AWARE, apparently ol' Boris is getting a bit hungry and turned on the auto renew even if you have had it turned off for YEARS.

Check your credit card statements my friends.

If this has happened to many of you in TX please let me know, the TX A.G. loves these cases.

Anjalena · Posted: Tue Aug 14, 2012 11:13 am Post subject:

Palerider0098 · magicJack Apprentice Joined: 27 Sep 2012 Posts: 27

Honestly, I'd switch to a different provider given the recent issues that MJ is experiencing. They have been sued for Patent Infringements by Nettalk; the Court Docs were files on 9/21/2012 and now they are charging 19.95 a year for 500 monthly call forwarding minutes. They are no longer the Great Value which sucks, especially since I have 3 MJ's to replace now. You can attempt to get any answers from their live help, but I wouldn't bother as I have asked them many times about these issues and all I get is incorrect or B.S. answers from them.

Go to http://www.nettalk.com and check out their products; They offer a USB Model and an All in one that will work when connected to either a Network Jack or your Wi-Fi Connection. They will also port your current MJ number and they offer free call forwarding as well. MJ now charges for call forwarding and current users will lose this feature as well so there is no grandfathering for us.

tc1uscg · MagicJack Newbie Joined: 18 Aug 2013 Posts: 4

MagicIdiot · MagicJack Newbie Joined: 05 Mar 2014 Posts: 8

Obviously the interface for this has changed, but I immediately disabled this feature when I initially signed up. Guess what? It didn't matter, when I contacted MJ to be sure that they knew any charges were not authorized, they took it personal, sent me a message that evening (even though my service period was not expired) that stated I had 1 hour to reply to the message or they would process a charge. This took place at 11:30PM. So those scammers took their 29.95 and their stupid BS new "Admin" charge, which is Dirty Dan's way of just padding his greedy pockets. Man that guy is just rotten to the core and does it with a smile. Not an ounce of integrity in him.
Dirty Dan could own the world if he provided solid support and didn't use deceptive practices, but he would much rather have a staff and a life that involves monitoring the BBB, Ripoff comments and complaint board to offer rebuttals rather than just having a little integrity.

notdeadyet · Posted: Thu Mar 06, 2014 10:52 am Post subject:

not sure how anyone can caught with Auto Renew if they don't want to....just remove any payment/credit card info from your account, and then there's nothing to Renew with....each time I need to pay, I add my card, pay, and then remove it immediately...I even avoided a $20 charge to switch phone #'s once because they weren't fast enough to charge my card once the MJ operator had approved the change Smile

My daughter's account went dead last week with this set up, but she logged on, paid and away she went, and NO Auto Renew!

MagicIdiot · MagicJack Newbie Joined: 05 Mar 2014 Posts: 8

AdmiralDecker · Posted: Mon Apr 07, 2014 5:29 am Post subject:

Rihannia 05 · MagicJack Newbie Joined: 14 Apr 2022 Posts: 1

I also did not think of this on my own until it was too late. I agree with you. It save me some charges though. My bank actually already credited my card with the funds from MJ, whether MJ has returned the money or not, but looks like they have.