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Automated Call Screening blocking all calls from landlines
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H2OO
MagicJack Newbie


Joined: 05 Sep 2019
Posts: 7

PostPosted: Sun Sep 08, 2019 3:16 pm    Post subject: Back to normal........ Reply with quote

I called from my neighbors phone today and got the call screening message.
Also, Suddenlink had a whooping 6-7 day.. 3 day upgrade that apparently had issues. Could not log into my Suddenlink account and I suspect their upgrade process may have contributed to this issue. I am amazed that in this day in age that a company takes (twice as long) 7 days to do a major upgrade and suspend phone support services. Amazing!
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PostPosted: Sun Sep 08, 2019 3:16 pm    Post subject: Magicjack support, tips, tricks, and hacks

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dproff
MagicJack Newbie


Joined: 08 Sep 2019
Posts: 3

PostPosted: Tue Sep 10, 2019 3:44 pm    Post subject: Another new problem Reply with quote

I re-installed my call screening option back in Sunday and, after testing, thought everything was fixed. Today I had a local incoming call fail with no message (nor an ad) going to the caller. When he shifted back to his cell and tried again, it went through. I have turned off the call screening service once again.
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H2OO
MagicJack Newbie


Joined: 05 Sep 2019
Posts: 7

PostPosted: Wed Sep 11, 2019 2:01 pm    Post subject: Same problem today Reply with quote

1 1/2 our to chat.. awaiting EMAIL.. scam calls coming in 5 an hour..
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dproff
MagicJack Newbie


Joined: 08 Sep 2019
Posts: 3

PostPosted: Thu Sep 12, 2019 11:51 am    Post subject: Update? Reply with quote

sparhawk wrote:
I stand corrected. It is fully functional for all incoming phone numbers we have tested (cell, landline, VOIP).


Did your problem go away? I restarted my call screening and it stayed fixed for a day or so. The next problem I got was local calls would not get through, and the callers got nothing - no message, no rings, nothing. I duplicated the problem with my closest neighbor and then turned off the call screening again.
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MikeLieberman
MagicJack Newbie


Joined: 02 Apr 2020
Posts: 3
Location: General Santos City, Philippines

PostPosted: Thu Apr 02, 2020 2:23 am    Post subject: Automated Call Screening | Is it no longer working? Reply with quote

I am overseas and so I have no 'local line' to test with... However in the past week I have started getting Robocalls again.

As I am GMT+8, those calls tend to come in when I am sleeping. (Before the feature was available I had to kill the service from my Cell phone completely and disconnect the MJ device at night!)

When I started using the feature, I was able to leave the device connected and reinstall the Android app. I was never awakened at night.... until the past four days.

The Robocalls have started again. The last one was fifteen hours ago from Google!

So either robocall technology has found a way to defeat the feature or it has been turned off.

Anyone know anything about this?
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Bill Smith
Dan isn't smart enough to hire me


Joined: 23 Aug 2009
Posts: 196

PostPosted: Fri Apr 10, 2020 10:48 am    Post subject: Reply with quote

I do not know the reason this is occurring. A few years ago, I changed my outgoing message to discourage (not block) calls by having the "beep-beep-beep" out of service tones at the beginning of my outgoing voice mail message (available at http://yourhomenow.com/sit.html). These tones are on my MJ and cell and it seems to work (no guarantees). At least I don't get calls from the same number again. To put the tones on your message, download the file, load it in any media player program, and then simply play it from your computer speakers when you revise your outgoing message.
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MikeLieberman
MagicJack Newbie


Joined: 02 Apr 2020
Posts: 3
Location: General Santos City, Philippines

PostPosted: Sat Apr 11, 2020 9:48 pm    Post subject: Reply with quote

Thanks, Bill, but as the tone would have to be on my VM message, that doesn't solve the problem of the phone ringing and waking me up in the middle of the night.

The problem is that the Automated Call Screening doesn't seem to be working anymore. Sad

Of course the feature is only for non MJ callers. What if the spammer is using MJ?
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Bill Smith
Dan isn't smart enough to hire me


Joined: 23 Aug 2009
Posts: 196

PostPosted: Sun Apr 12, 2020 10:53 am    Post subject: Reply with quote

I realize that your phone will still ring with what I suggested. Do you expect important calls during your night? If not, then unplug the MJ when you're sleeping for a month or so. That will likely reduce the number of junk calls. I seriously doubt that the spammer is using MJ since MJ's terms do not permit excessive calls. I have no idea why the Automated Call Screening is not working and apparently MJ doesn't either.
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