magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks Forum Index magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks
magicJack and magicJack Plus Unofficial Technical Support. Your Magic Jack and Magic Jack Plus phone service information resource
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 
Automated Call Screening blocking all calls from landlines
Goto page Previous  1, 2
 
Post new topic   Reply to topic    magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks Forum Index -> Magic Jack Technical Support
View previous topic :: View next topic  
Author Message
H2OO
MagicJack Newbie


Joined: 05 Sep 2019
Posts: 7

PostPosted: Sun Sep 08, 2019 3:16 pm    Post subject: Back to normal........ Reply with quote

I called from my neighbors phone today and got the call screening message.
Also, Suddenlink had a whooping 6-7 day.. 3 day upgrade that apparently had issues. Could not log into my Suddenlink account and I suspect their upgrade process may have contributed to this issue. I am amazed that in this day in age that a company takes (twice as long) 7 days to do a major upgrade and suspend phone support services. Amazing!
Back to top
View user's profile Send private message
Google
AdSense





PostPosted: Sun Sep 08, 2019 3:16 pm    Post subject: Magicjack support, tips, tricks, and hacks

Back to top
dproff
MagicJack Newbie


Joined: 08 Sep 2019
Posts: 3

PostPosted: Tue Sep 10, 2019 3:44 pm    Post subject: Another new problem Reply with quote

I re-installed my call screening option back in Sunday and, after testing, thought everything was fixed. Today I had a local incoming call fail with no message (nor an ad) going to the caller. When he shifted back to his cell and tried again, it went through. I have turned off the call screening service once again.
Back to top
View user's profile Send private message AIM Address
H2OO
MagicJack Newbie


Joined: 05 Sep 2019
Posts: 7

PostPosted: Wed Sep 11, 2019 2:01 pm    Post subject: Same problem today Reply with quote

1 1/2 our to chat.. awaiting EMAIL.. scam calls coming in 5 an hour..
Back to top
View user's profile Send private message
dproff
MagicJack Newbie


Joined: 08 Sep 2019
Posts: 3

PostPosted: Thu Sep 12, 2019 11:51 am    Post subject: Update? Reply with quote

sparhawk wrote:
I stand corrected. It is fully functional for all incoming phone numbers we have tested (cell, landline, VOIP).


Did your problem go away? I restarted my call screening and it stayed fixed for a day or so. The next problem I got was local calls would not get through, and the callers got nothing - no message, no rings, nothing. I duplicated the problem with my closest neighbor and then turned off the call screening again.
Back to top
View user's profile Send private message AIM Address
MikeLieberman
MagicJack Newbie


Joined: 02 Apr 2020
Posts: 3
Location: General Santos City, Philippines

PostPosted: Thu Apr 02, 2020 2:23 am    Post subject: Automated Call Screening | Is it no longer working? Reply with quote

I am overseas and so I have no 'local line' to test with... However in the past week I have started getting Robocalls again.

As I am GMT+8, those calls tend to come in when I am sleeping. (Before the feature was available I had to kill the service from my Cell phone completely and disconnect the MJ device at night!)

When I started using the feature, I was able to leave the device connected and reinstall the Android app. I was never awakened at night.... until the past four days.

The Robocalls have started again. The last one was fifteen hours ago from Google!

So either robocall technology has found a way to defeat the feature or it has been turned off.

Anyone know anything about this?
Back to top
View user's profile Send private message Visit poster's website
Bill Smith
Dan isn't smart enough to hire me


Joined: 23 Aug 2009
Posts: 198

PostPosted: Fri Apr 10, 2020 10:48 am    Post subject: Reply with quote

I do not know the reason this is occurring. A few years ago, I changed my outgoing message to discourage (not block) calls by having the "beep-beep-beep" out of service tones at the beginning of my outgoing voice mail message (available at http://yourhomenow.com/sit.html). These tones are on my MJ and cell and it seems to work (no guarantees). At least I don't get calls from the same number again. To put the tones on your message, download the file, load it in any media player program, and then simply play it from your computer speakers when you revise your outgoing message.
Back to top
View user's profile Send private message
MikeLieberman
MagicJack Newbie


Joined: 02 Apr 2020
Posts: 3
Location: General Santos City, Philippines

PostPosted: Sat Apr 11, 2020 9:48 pm    Post subject: Reply with quote

Thanks, Bill, but as the tone would have to be on my VM message, that doesn't solve the problem of the phone ringing and waking me up in the middle of the night.

The problem is that the Automated Call Screening doesn't seem to be working anymore. Sad

Of course the feature is only for non MJ callers. What if the spammer is using MJ?
Back to top
View user's profile Send private message Visit poster's website
Bill Smith
Dan isn't smart enough to hire me


Joined: 23 Aug 2009
Posts: 198

PostPosted: Sun Apr 12, 2020 10:53 am    Post subject: Reply with quote

I realize that your phone will still ring with what I suggested. Do you expect important calls during your night? If not, then unplug the MJ when you're sleeping for a month or so. That will likely reduce the number of junk calls. I seriously doubt that the spammer is using MJ since MJ's terms do not permit excessive calls. I have no idea why the Automated Call Screening is not working and apparently MJ doesn't either.
Back to top
View user's profile Send private message
JimShaw
MagicJack Newbie


Joined: 02 Aug 2020
Posts: 2

PostPosted: Sun Aug 02, 2020 7:35 pm    Post subject: First time poster gripping about ACS Reply with quote

I help 5 neighbors with their MJ and for a year all 5 have loved Automatic Call Screening.

Until a few days ago, ACS worked perfectly. But now when a caller calls the MJ phone number, ACS activates, the caller pushes the screening number and 14 (I have counted many times) seconds later, MJ terminates the call. The call is terminated even if the caller was in the middle of leaving a message. If it were 1 neighbor having a problem, it might be something in their system but all 5 at the same time, it's MJ's problem.

Like everyone above, I was with an MJ tech for 1 1/2 hours testing and testing. The tech gave up and sent the problem up the chain. I have a ticket number and was told they will get back to me. What are the odds they will?

I thought this problem might be a fluke but after reading this thread, it looks like ACS has been having different problems for a long time.

ACS was the reason all 5 joined MJ. They may reconsider if ACS has many problems.
Back to top
View user's profile Send private message AIM Address
Bill Smith
Dan isn't smart enough to hire me


Joined: 23 Aug 2009
Posts: 198

PostPosted: Mon Aug 03, 2020 10:06 am    Post subject: Re: First time poster gripping about ACS Reply with quote

What are the odds they will?

Don't hold your breath. The odds of winning the powerball are about the same as MJ getting back to you.
Back to top
View user's profile Send private message
JimShaw
MagicJack Newbie


Joined: 02 Aug 2020
Posts: 2

PostPosted: Mon Aug 03, 2020 10:29 am    Post subject: Re: First time poster gripping about ACS Reply with quote

Bill Smith, I hope you and I are wrong and they do fix the problem
Back to top
View user's profile Send private message AIM Address
Bill Smith
Dan isn't smart enough to hire me


Joined: 23 Aug 2009
Posts: 198

PostPosted: Mon Aug 03, 2020 12:29 pm    Post subject: Reply with quote

I, too, hope they solve the problem. Just don't expect them to directly advise you of that fact.
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks Forum Index -> Magic Jack Technical Support All times are GMT - 4 Hours
Goto page Previous  1, 2
Page 2 of 2

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB Turbo Extended Edition © 2013, phpBB Group
magicJack and magicJack Plus are trademarks of magicJack LLP. This website is in no way affiliated, endorsed, or sponsored by magicJack LLP, and is an unofficial forum for consumers to openly communicate regarding their experiences with the magicJack products.