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Magic jack no longer rings through to voice mail. Hangs up

 
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bhs73
MagicJack Newbie


Joined: 08 Feb 2015
Posts: 2

PostPosted: Sun Feb 08, 2015 7:29 pm    Post subject: Magic jack no longer rings through to voice mail. Hangs up Reply with quote

I have a magic jack plus. Been using it for two years and it worked so well, I finally turned off my phone service from the cable company. No complaints at all.

Today I tried to check my voicemail and when I dialed it from the magic jack phone I get a message that " we're sorry, your call did not go through"

So I tried to call and leave a message from my cell phone and the magic jack plus rings four times and hangs up. It worked well, and always rang through to the voice mail. now it just hangs up after four (maybe five) rings and my cell display once flashed " network error" but it never gets to voice mail... Until today, I was getting my voicemail via email and it was really working well.

since I just quit my cable phone service, and I paid for a full year of magic jack service I wene about and changed my number everywhere I could think of and now I have no phone Sad so I am hoping someone can help me out. if I pick up before the fourth ring, it connects okay to my cell phone, but never, ever goes on through to voicemail, so no one can call me unless I pick up really quick. and they cannot leave me a messge I can call out no problem.
Please?? unplugged the magic jack plus device power, waited a while and plugged it back in. I know my internet is working and is surely fast enough. Heck, I was even sending faxes without any problem so I love the device, but now its kind of useless.

Can anyone suggest what has happened? I know about some addon program that people use, but this thing was working for a year and just quit on me and I would like to get an idea of what failed.

Very much obliged for any help or suggestions

Thanks,
John
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PostPosted: Sun Feb 08, 2015 7:29 pm    Post subject: Magicjack support, tips, tricks, and hacks

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bhs73
MagicJack Newbie


Joined: 08 Feb 2015
Posts: 2

PostPosted: Sun Feb 08, 2015 7:36 pm    Post subject: more about my magic jack plus previos issue Reply with quote

I need to append my message above about my magic jack plus not going to voice mail because I found the setting on my home page to delay the time until voice mail turns on. It is/was set to 25 seconds, so I changed it to 5 seconds and a retry from my cell shows that in five seconds, the magic jack plus hangs right up, never any voice mail access. I am at a loss, obviously and kind of concerned that I cannot get any phone calls unless I am sitting at the phone Smile so I just added this change that I made to mention that it did not help to shorten the time.

thanks again, sorry to be a pest
John
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