magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks Forum Index magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks
magicJack and magicJack Plus Unofficial Technical Support. Your Magic Jack and Magic Jack Plus phone service information resource
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 
Power adaptor died

 
Post new topic   Reply to topic    magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks Forum Index -> magicJack Plus Support
View previous topic :: View next topic  
Author Message
Los Angeles jack
MagicJack Expert


Joined: 06 Aug 2012
Posts: 79

PostPosted: Sun May 25, 2014 10:53 pm    Post subject: Power adaptor died Reply with quote

This was the chain of events;

1) MJP no longer worked connected to router
2) MJP worked when directly connected to my computer USB
3) Removed the power adaptor and tried using an iPhone power adaptor, MJP now worked again with the router.
4) Went to the 99 store and bought another iPhone power adaptor
5) All is well again

Top is the broken MJP power adaptor, bottom is the iPhone power adaptor.

[/img]
Back to top
View user's profile Send private message
Google
AdSense





PostPosted: Sun May 25, 2014 10:53 pm    Post subject: Magicjack support, tips, tricks, and hacks

Back to top
sd73
MagicJack Newbie


Joined: 03 Jun 2014
Posts: 9

PostPosted: Fri Jun 06, 2014 10:32 pm    Post subject: Re: Power adaptor died Reply with quote

That's a good tip. I'll pick a couple of spares up next time I'm there.
Back to top
View user's profile Send private message
Los Angeles jack
MagicJack Expert


Joined: 06 Aug 2012
Posts: 79

PostPosted: Sun Jun 15, 2014 4:14 pm    Post subject: Reply with quote

Jeffson: Hello, how may I help you?
Jeffson: Hi Gat, good day!
Gat: Hello, good day mate.
Jeffson: May I know the exact nature of your problem with full details please?
Gat: My power adaptor died and I'm currently using my iPhone power adaptor. How might I get another power adapator?
Jeffson: Thank you for bringing up your concern. Glad to assist you with that.
Jeffson: Let me verify, is this your magicJack number xxx-xxx-xxxx?
Gat: Correct.
Jeffson: Thank you for the confirmation.
Jeffson: I believe your power adapter is defective. We are happy to send you a new power adapter right away. Please return the defective adapter to magicJack, LP, P. O. Box 6846, West Palm Beach, FL 33405.
Jeffson: May I have your mailing address, please?
Gat: xxxxx Main Street, Los Angeles, CA 90020
Jeffson: I will now send you a free power adapter replacement. It will be sent as Standard Shipping - Waiting period should be 3-5 business days minimum. Please give me a moment while I process the shipment for you.
Jeffson: Thank you for holding. I have now sent you a free power adapter replacement. Please take note of the sales order number Txxxxxxxxxx.
Jeffson: Is there anything else I may help you with today?
Gat: Thank you very much
Back to top
View user's profile Send private message
Pilot
Dan isn't smart enough to hire me


Joined: 03 Jun 2012
Posts: 195
Location: West Coast

PostPosted: Mon Jun 16, 2014 2:05 pm    Post subject: Reply with quote

WOW - that sounds like MagicImprovements on service !
_________________
MagicJack user since 2007.
Back to top
View user's profile Send private message
Los Angeles jack
MagicJack Expert


Joined: 06 Aug 2012
Posts: 79

PostPosted: Mon Jun 16, 2014 4:09 pm    Post subject: Reply with quote

I'm planning to hold out before sending back the defective power adaptor. I'd like to see if I will receive the replacement first.
Back to top
View user's profile Send private message
Los Angeles jack
MagicJack Expert


Joined: 06 Aug 2012
Posts: 79

PostPosted: Sat Jun 21, 2014 1:57 am    Post subject: Reply with quote

I can confirm that I have received the free replacement power adaptor today in the mail. Even though the iPhone power adaptor worked as well I guess I felt the need to try and get original replacement parts. I'm satisfied so I'll be sending the broken power adaptor back to MJ. It'll probably cost about $2.50 in first class postage envelope but I considered it was worth it.
Back to top
View user's profile Send private message
Pilot
Dan isn't smart enough to hire me


Joined: 03 Jun 2012
Posts: 195
Location: West Coast

PostPosted: Sat Jun 21, 2014 8:07 am    Post subject: Reply with quote

Los Angeles jack wrote:
I can confirm that I have received the free replacement power adaptor today in the mail. Even though the iPhone power adaptor worked as well I guess I felt the need to try and get original replacement parts. I'm satisfied so I'll be sending the broken power adaptor back to MJ. It'll probably cost about $2.50 in first class postage envelope but I considered it was worth it.


You may consider sending it Registered Mail, too make sure they get it ..?
Or maybe not...
_________________
MagicJack user since 2007.
Back to top
View user's profile Send private message
Los Angeles jack
MagicJack Expert


Joined: 06 Aug 2012
Posts: 79

PostPosted: Mon Jun 23, 2014 4:02 pm    Post subject: Reply with quote

Here is some information maybe others could use. First class mail rate was $2.32 which is the bare minimum. I chose to add tracking at an additional $1.05, so the total was $3.37 to return the dead power adaptor.

[/img]
Back to top
View user's profile Send private message
Los Angeles jack
MagicJack Expert


Joined: 06 Aug 2012
Posts: 79

PostPosted: Sun Jun 29, 2014 3:30 pm    Post subject: Reply with quote





Not to beat a dead horse but I just wanted to ascertain that MJ received the dead power adaptor. Didn't want them automatically charging my credit card for the new power adaptor.

Back to top
View user's profile Send private message
Gene45
MagicJack Contributor


Joined: 11 Jul 2012
Posts: 59

PostPosted: Wed Jul 16, 2014 10:30 pm    Post subject: Reply with quote

Funny, when mine died they wanted the old one back before they sent a new one. Canadian postal rates are higher, so I just bought one. It cost me $10.
Back to top
View user's profile Send private message
Pilot
Dan isn't smart enough to hire me


Joined: 03 Jun 2012
Posts: 195
Location: West Coast

PostPosted: Thu Jul 17, 2014 4:39 am    Post subject: Reply with quote

Available from US Walmart from $ 2.50 here:
http://www.walmart.com/ip/INSTEN-White-Mini-Travel-Wall-AC-Charger-Micro-USB-Noodle-Cable-For-Cellphone/36617592?action=product_interest&action_type=title&placement_id=irs_middle&strategy=PWVUB&visitor_id=64243926559&category=0%3A1105910%3A133161%3A1072306&client_guid=e5c6d7d6-9627-4053-bf51-2045ee0e0b12&customer_id_enc=e3cf933a65e951f8d1289794611d595c&config_id=0&parent_item_id=36616006&guid=230084df-a458-4896-9f4d-1074976768f5&bucket_id=irsbucketdefault&findingMethod=p13n#Specifications
_________________
MagicJack user since 2007.
Back to top
View user's profile Send private message
Gene45
MagicJack Contributor


Joined: 11 Jul 2012
Posts: 59

PostPosted: Thu Jul 17, 2014 8:30 am    Post subject: Reply with quote

Only in Canada eh?

9.23 at walmart.

http://www.walmart.ca/en/ip/viv-ac-2a-wall-charger/6000047552589
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks Forum Index -> magicJack Plus Support All times are GMT - 4 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB Turbo Extended Edition © 2013, phpBB Group
magicJack and magicJack Plus are trademarks of magicJack LLP. This website is in no way affiliated, endorsed, or sponsored by magicJack LLP, and is an unofficial forum for consumers to openly communicate regarding their experiences with the magicJack products.