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How to Disable AUTO-RENEW on MagicJack
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timmage
MagicJack Newbie


Joined: 08 Dec 2007
Posts: 6

PostPosted: Wed Feb 15, 2012 10:06 pm    Post subject: Amazingly, auto renewed after being turned off long ago... Reply with quote

BE AWARE, apparently ol' Boris is getting a bit hungry and turned on the auto renew even if you have had it turned off for YEARS.

Check your credit card statements my friends.

If this has happened to many of you in TX please let me know, the TX A.G. loves these cases.
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PostPosted: Wed Feb 15, 2012 10:06 pm    Post subject: Magicjack support, tips, tricks, and hacks

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Anjalena
magicJack Apprentice


Joined: 26 May 2009
Posts: 26
Location: Orono, Maine

PostPosted: Tue Aug 14, 2012 11:13 am    Post subject: Reply with quote

lenw wrote:
Auto renew borders on the unscrupulous. Thanks for this information - I have disabled the auto part.
It should be against the law to auto renew without explicit instructions from the customer.
They have been unscrupulous in other ways as well. Before I bought mine, I was promised one free phone number switch and that Canadian area codes were "on the way". Canadian area codes are now somewhat available but now I am told the only way for me to get one is to buy a NEW Magic Jack. I am told existing customers (like me) don't have the right to make the promised change.
Not a nice way to do business. Just as auto renew is a sleazy thing to do. I really don't trust them one little bit. The only thing good about them is the low price. Yes it is cheap.


This change happened in 2009?! It only just happened on my account this year! I know because last year, as usual, my account ran out before I had the money to renew it and I lost my service for a couple of days. So this bullcrap is brand new to me!

This JUST happened to me! I got an email yesterday morning alerting me to a transaction, an auto renewal of my account, with an order # and everything. The email was sent to me at 4AM in the morning with an addendum in tiny print that if I wanted to change the order or cancel it, I needed to write back to them within ONE hour! W.T.F?!

Who gave them permission to put my account on auto renew? Certainly not me! I have to live off of $700 per month (U.S.). I'm very poor and only have that SSI check and that's it. I cannot afford to do auto-debits to my account at all. (the only one I have is my internet service and that's the only way they would do it) So I know darn tootin' that I didn't set up Auto Renew on my account.

And who gave them permission to access and use my debit card/bank account information? Shouldn't that be saved privately only for my use and only when I log in and specifically use that account to pay for a service?

I'm sorry for sounding so incensed, but this is all brand new to me and I'm just shocked and appalled! Not meaning to take it out on you guys. But I'm sending replies to magicjack and they say they've cancelled the order but my bank account is showing an incoming debit of around $30 though it's not listing what source yet. And my magicjack account is still showing my account being active until next year. I'm trying to get them to put me either on email or telephone with a Supervisor of some sort but they're giving me the run-around and it's not helping matters, to put it mildly. =(
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"Your phone service can beat up my phone service. *sigh*"
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Palerider0098
magicJack Apprentice


Joined: 27 Sep 2012
Posts: 27

PostPosted: Sun Oct 14, 2012 6:34 am    Post subject: Disable Auto Renew Reply with quote

Honestly, I'd switch to a different provider given the recent issues that MJ is experiencing. They have been sued for Patent Infringements by Nettalk; the Court Docs were files on 9/21/2012 and now they are charging 19.95 a year for 500 monthly call forwarding minutes. They are no longer the Great Value which sucks, especially since I have 3 MJ's to replace now. You can attempt to get any answers from their live help, but I wouldn't bother as I have asked them many times about these issues and all I get is incorrect or B.S. answers from them.

Go to http://www.nettalk.com and check out their products; They offer a USB Model and an All in one that will work when connected to either a Network Jack or your Wi-Fi Connection. They will also port your current MJ number and they offer free call forwarding as well. MJ now charges for call forwarding and current users will lose this feature as well so there is no grandfathering for us.
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tc1uscg
MagicJack Newbie


Joined: 18 Aug 2013
Posts: 4

PostPosted: Sun Aug 18, 2013 7:06 pm    Post subject: Reply with quote

lenw wrote:
I have filed a complaint with the Better Business Bureau and I urge others to do the same


It's 2013. How did that complaint work out for ya? Rolling Eyes Not trying to be prick but MJ seems to be doing fine. Why? Because they don't have to answer to anyone. FCC can't touch'em. And that's who we should complain to, that is if they could do anything about it.
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MagicIdiot
MagicJack Newbie


Joined: 05 Mar 2014
Posts: 8

PostPosted: Thu Mar 06, 2014 1:55 am    Post subject: Reply with quote

Obviously the interface for this has changed, but I immediately disabled this feature when I initially signed up. Guess what? It didn't matter, when I contacted MJ to be sure that they knew any charges were not authorized, they took it personal, sent me a message that evening (even though my service period was not expired) that stated I had 1 hour to reply to the message or they would process a charge. This took place at 11:30PM. So those scammers took their 29.95 and their stupid BS new "Admin" charge, which is Dirty Dan's way of just padding his greedy pockets. Man that guy is just rotten to the core and does it with a smile. Not an ounce of integrity in him.
Dirty Dan could own the world if he provided solid support and didn't use deceptive practices, but he would much rather have a staff and a life that involves monitoring the BBB, Ripoff comments and complaint board to offer rebuttals rather than just having a little integrity.
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notdeadyet
Dan isn't smart enough to hire me


Joined: 23 Dec 2009
Posts: 187
Location: Southern Ontario

PostPosted: Thu Mar 06, 2014 10:52 am    Post subject: Reply with quote

not sure how anyone can caught with Auto Renew if they don't want to....just remove any payment/credit card info from your account, and then there's nothing to Renew with....each time I need to pay, I add my card, pay, and then remove it immediately...I even avoided a $20 charge to switch phone #'s once because they weren't fast enough to charge my card once the MJ operator had approved the change Smile My daughter's account went dead last week with this set up, but she logged on, paid and away she went, and NO Auto Renew!
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MagicIdiot
MagicJack Newbie


Joined: 05 Mar 2014
Posts: 8

PostPosted: Thu Mar 06, 2014 12:03 pm    Post subject: Reply with quote

notdeadyet wrote:
not sure how anyone can caught with Auto Renew if they don't want to....just remove any payment/credit card info from your account, and then there's nothing to Renew with....each time I need to pay, I add my card, pay, and then remove it immediately...I even avoided a $20 charge to switch phone #'s once because they weren't fast enough to charge my card once the MJ operator had approved the change Smile My daughter's account went dead last week with this set up, but she logged on, paid and away she went, and NO Auto Renew!



Agreed, I didn't think of this on my own until it was too late. It did save me some charges though. My bank actually already credited my card with the funds from MJ, whether MJ has returned the money or not, but looks like they have.
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AdmiralDecker
magicJack Apprentice


Joined: 06 Apr 2014
Posts: 11
Location: United States

PostPosted: Mon Apr 07, 2014 5:29 am    Post subject: Reply with quote

notdeadyet wrote:
...just remove any payment/credit card info from your account, and then there's nothing to Renew with....each time I need to pay, I add my card, pay, and then remove it immediately...I even avoided a $20 charge to switch phone #'s once because they weren't fast enough to charge my card once the MJ operator had approved the change Smile My daughter's account went dead last week with this set up, but she logged on, paid and away she went, and NO Auto Renew!


Precisely how I avoid those charges. I learned a long, long time ago that leaving the card info on a site will end up costing because you will, one way or another, forget it's there. My lesson came when I unknowingly auto-renewed a Usenet account for an additional 12 month membership. That event was back in '03 and I have never left my card info on any site since.

Makes things a lot simpler.
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