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magicJack Names Mary Kennon Vice President of Customer Exper

 
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greenman
Dan isn't smart enough to hire me


Joined: 20 Nov 2011
Posts: 268

PostPosted: Tue Jan 21, 2014 10:26 am    Post subject: magicJack Names Mary Kennon Vice President of Customer Exper Reply with quote

From the press release...

I hope that means they're going to step up customer service.

Quote:
Customer service veteran with depth of telecom expertise will manage and develop enhanced VoIP client experience

WEST PALM BEACH, Fla. & JERUSALEM--(BUSINESS WIRE)-- magicJack VocalTec, Ltd (NASDAQ: CALL), a leading cloud-based communications company, today announced it has named Mary Kennon as vice president of customer experience. A longtime industry veteran with more than three decades in telecom including over a decade at AT&T, Kennon has taken the lead on client services as part of the broader repositioning of the company, which includes developing processes and programs to increase customer satisfaction and loyalty.

"We are delighted to appoint Mary as our new vice president of customer experience. Customer care is an important area for magicJack and one where we will be devoting greater resources, enabling us to provide the superior level of customer care that one should expect in a recurring revenue business such as magicJack," said Gerald Vento, CEO, magicJack. "Mary has worked on the client end of the telecom industry for over 30 years, giving her an exceptional depth of experience at all customer touchpoints, and her experience with magicJack positions her to take our support organization to the next level."

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PostPosted: Tue Jan 21, 2014 10:26 am    Post subject: Magicjack support, tips, tricks, and hacks

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cell14
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Joined: 23 May 2009
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PostPosted: Wed Jan 22, 2014 9:26 pm    Post subject: Re: magicJack Names Mary Kennon Vice President of Customer E Reply with quote

greenman wrote:
From the press release...

I hope that means they're going to step up customer service.


That shouldn't be difficult. If you are in the deepest hole on the rock bottom every step you make is a step up. Very Happy
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