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2014 MagicJack Plus release date (leaked)
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fjawodfc
MagicJack Newbie


Joined: 03 Jul 2013
Posts: 7

PostPosted: Sun Jul 28, 2013 12:20 am    Post subject: Reply with quote

fjawodfc wrote:
I can also report some limited success. I started a live help chat from my.magicjack.com and the support rep did something on my account to make DTMF "stable". She immediately knew what I was talking about when I mentioned DTMF problems. After restarting everything I'm getting repeated first digits about 50% of the time when previously it was closer to 90%. I could just be imagining an improvement but it seems significantly better (though not completely fixed).


Maybe something wasn't completely reset before. I'm not having the tone problems at all now.
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PostPosted: Sun Jul 28, 2013 12:20 am    Post subject: Magicjack support, tips, tricks, and hacks

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Jacked_Up
magicJack Apprentice


Joined: 05 Nov 2011
Posts: 23

PostPosted: Sat Sep 21, 2013 3:20 pm    Post subject: New charges already... Reply with quote

Well the next round of new charges are already here: Just got the email titled: "Bill for Government-Imposed Charges for 911 Services"

This is a bill.

Certain emergency communications districts have required that we attempt to bill you via email the charges they impose for your being able to dial 911 services. If you wish to continue to be able to dial 911, it is important that you pay this charge. If you have access to 911 services but do not pay this government-imposed charge, the emergency communications district in your jurisdiction may seek to collect any amounts from you directly.

MagicJack does not profit at all for this service and the funds we collect are turned over to the government authority pursuant to their requirements.

Please click here to find out the specific charges in your area and you will be directed on how to pay for them.
==========================

So there you have it. so much for the "free" 911 services. Now a new $6.12 charge for me if I want to keep the jack 911 services. The email makes it sound like suddenly the government is now charging? Perhaps.. Something tells me it's the other way around. By the way I am not a troll, just trying to help people out, that's all. I mistook major fan-person for paid rep? Sorry but I am here to wake folks up, sorry if you took it the wrong way. I can be a bit heavy on the sarcasm, my sincere apologies, I was out of line, no doubt.

Just trying to help folks save some money, really, seems quite obvious to me, but apparently folks are really really attached to these jacks, regardless of the facts... so hey more power to you.

These latest charges will not be welcome by me, that's all I know. Thus I kinda have to say I warned you that more charges were coming, and more and more will continue over the coming years, mark my words, it's virtually guaranteed, please don't shoot the messenger!

For those who want to get the best deal and save some money, just know there are more affordable options! Do some research and go for it!

Best regards, Jacked_up
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SteveHC
Dan isn't smart enough to hire me


Joined: 26 Dec 2011
Posts: 498
Location: Southwest Florida

PostPosted: Sat Sep 21, 2013 9:06 pm    Post subject: The 911 service fee Reply with quote

ALL “regular” landline and *post-paid* cellular providers are required to and DO collect from their customers whatever the 911 service fee is as established by the customer’s local government – it is NOT determined or set by the phone company.

Whether or not such a fee is charged to VOIP and/or *pre-paid* cellular customers is *also* determined by one’s local government. When the local government requires payment of such a fee, *generally* only those VOIP providers that offer “full-fledged” telephone network services are required to collect it from their customers. Thus, truly free, non-network VOIP providers such as Google Voice and the free Skype service are usually considered to be exempt (because they are considered to be merely “data services providers” rather than “telephone service providers”), while subscribers of VOIP companies such as OOMA and Vonage are required to pay it (because they are considered to be full-fledged “telephone service providers”). These VOIP companies generally collect the fee from their customers on a monthly basis, while pre-paid cellular providers generally collect it at the “point-of-sale” (the fee is either separately itemized or already included in the company’s charge to the customer); regardless of *how* it’s collected, it is passed on to one’s relevant local government agency and is NOT kept by the phone service company. It is NOT considered to be a “tax” per se, but rather a local government-mandated “user fee” that goes to help pay for the costs incurred by local governments to operate their local 911 call/dispatch centers etc.

MagicJack has been *trying* to argue that it too should be considered to be a “data services” provider and that therefor it too should be considered to be exempt from having to collect the fee from its customers. However, because the magicJack company is directly affiliated with the YMAX Communications (telephone services) company, and because the magicJack devices generally operate ONLY when they are connected to YMAX’s telephone network, the company’s legal claims in this regard has increasingly been falling on rather “deaf ears.” MOST VOIP providers have been collecting the fee for a VERY long time now; MJ is the only major full-fledged VOIP provider that *I* know of that has continued to actively try to avoid having to collect it from its customers. Consequently, some local governments have started to drag MJ to court to *force* it to start collecting the fee from its customers on their behalf.
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SteveHC
Dan isn't smart enough to hire me


Joined: 26 Dec 2011
Posts: 498
Location: Southwest Florida

PostPosted: Sat Sep 21, 2013 9:17 pm    Post subject: Re: New charges already... Reply with quote

Jacked_Up wrote:
For those who want to get the best deal and save some money, just know there are more affordable options! Do some research and go for it!

Best regards, Jacked_up


- If you know of any *truly viable* VOIP alternatives that are *truly* cheaper than MJ (and I do *not* consider services such as the free "Google Voice" or Skype services to be truly viable telephone service alternatives), please do tell! I have found NONE that are cheaper than MJ even if you add $6-$12/year to MJ's current $20 or $30/year subscription fee.
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Jacked_Up
magicJack Apprentice


Joined: 05 Nov 2011
Posts: 23

PostPosted: Sun Sep 22, 2013 4:35 am    Post subject: Re: New charges already... Reply with quote

SteveHC wrote:


- If you know of any *truly viable* VOIP alternatives that are *truly* cheaper than MJ (and I do *not* consider services such as the free "Google Voice" or Skype services to be truly viable telephone service alternatives), please do tell! I have found NONE that are cheaper than MJ even if you add $6-$12/year to MJ's current $20 or $30/year subscription fee.


Hi Steve,

Not sure what you have against google voice? I have been using it as my main phone line for over 2 years now. WAY better than MJ in all ways that matter to me. (Superb voice quality, no dropped calls, touch tone works on automated systems, (my MJ does not), the list goes on.

Has not cost me a dime so far. 100% free, 100% viable and reliable, without question. If you ever need 911 service, (hopefully you won't), just use your cell, how hard is that? Just get an OBI box and you are home free! If 911 is a must have for you, there are other services I have heard of, don't have time to look them up right now, no need for that anyways, most people own cell phones. Mine is prepaid, costs next to nothing, rarely ever use it.

Again, apologies for my previous comments, you just seem to know alot of inside info on MJ, which led me to believe you were affiliated somehow.

Best regards, jacked_up
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greenman
Dan isn't smart enough to hire me


Joined: 20 Nov 2011
Posts: 268

PostPosted: Sun Sep 22, 2013 10:04 am    Post subject: Re: New charges already... Reply with quote

SteveHC wrote:
- If you know of any *truly viable* VOIP alternatives that are *truly* cheaper than MJ (and I do *not* consider services such as the free "Google Voice" or Skype services to be truly viable telephone service alternatives), please do tell! I have found NONE that are cheaper than MJ even if you add $6-$12/year to MJ's current $20 or $30/year subscription fee.

Jacked_Up wrote:
... Not sure what you have against google voice? I have been using it as my main phone line for over 2 years now. WAY better than MJ in all ways that matter to me. (Superb voice quality, no dropped calls, touch tone works on automated systems, (my MJ does not), the list goes on.

Has not cost me a dime so far. 100% free, 100% viable and reliable, without question. If you ever need 911 service, (hopefully you won't), just use your cell, how hard is that? Just get an OBI box and you are home free!

As reliability and phone services go, I find the 'Gap of Professionality' to be narrower than SteveHC would suggest. The implication that magicJack is somehow more professional than GV or Skype is unsupported.

  1. At $30 per year for magicJack versus $0 per year for Google Voice, GV wins. GV is also more reliable.

  2. GV and Skype can reach all US phone exchanges. magicJack forces us to use international minutes call, in some instances, next door.

  3. magicJack took away the only domain name that has a decent support forum for its product, forcing this very forum to change names. As of this posting, magicjacksupport.com leads directly to their main sales home page. They still don't even offer a competing forum of their own. Skype and GV both have their own support forums that are patrolled at times by people who work for them directly.

  4. They tried to bully BoingBoing into unposting an unfavorable review of their product EULA. The judged dismissed the suit and forced magicJack to pay BoingBoing's legal fees.

  5. They've introduced a new device that is still in need of a firmware upgrade to take advantage of three ports that are currently unuseable on the magicJack 2014. Why would mJ sell a device that is only part-way ready for market?

  6. For a company that does business only in the US and Canada, why is their main office located in Isreal?

  7. Their chat support says they're located in Florida when you talk to them - that they live right there in Florida, but they are apparently actually in the Philippines.

To me, magicJack comes across as the least professional, most confused of the trio. The company is sorely lax with regards to two important parts of the branding issue: reliable customer service and good community relations.

That said, Jacked_Up suggests there are no costs for using GV, but technically, if you're connecting a cordless/corded phone as your main interface, there is a cost: the device interface. You're either using an Obi device or a magicJack with GVJack on USB. The up-front cost is still about the same.

As for 911, apparently the Obi device offers 911 service through Anveo for $12 per year. magicJack has me at $18 per year.

Even after all this, I still own two magicJacks, so they must have some of their ducks in a row. It is a cheap device that provides a modicum of phone service throughout most of the US and Canada.
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SteveHC
Dan isn't smart enough to hire me


Joined: 26 Dec 2011
Posts: 498
Location: Southwest Florida

PostPosted: Mon Sep 23, 2013 9:38 am    Post subject: Reply with quote

The issue from my perspective is not which provider is more "professional" than the other, or which service is more well-liked by any particular individual (including me). Rather, it is a matter of what PURPOSE a particular service was designed to fulfill, for which market niche, and how well that purpose gets fulfilled *for the typical consumer* looking for a viable alternative to POTS service and at what cost to the consumer.

The FACT of the matter is that neither the free "Google Voice" or Skype services were EVER designed or intended to serve as an alternative to "POTS" telephone service by the companies that provide them - and they *still* aren't. That is why they have never been marketed as such... and rightly so.

All of the various VoIP services available today that were designed to function as POTS alternatives for the typical American phone service consumer and marketed by their companies as such *charge* for their service. All I said in this regard is that among them, none appear to be less expensive than MJ.

Just as an FYI, another fact is that among all of the various free and/or very inexpensive VOIP services available today not ONE of them functions consistently well for all consumers, for a variety of technical reasons. I personally have tried GV, MJ, and the highest "rated" one - OOMA. And I found that MJ has performed the best in terms of audio quality; but that is just at *my* locaction and installation. I am not the only person who has found this to be the case, and there certainly are others who have found other VOIP services to perform best for them at *their* locations and installations.
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greenman
Dan isn't smart enough to hire me


Joined: 20 Nov 2011
Posts: 268

PostPosted: Mon Sep 23, 2013 10:08 am    Post subject: Reply with quote

SteveHC wrote:
...The FACT of the matter is that neither the free "Google Voice" or Skype services were EVER designed or intended to serve as an alternative to "POTS" telephone service by the companies that provide them - and they *still* aren't. That is why they have never been marketed as such... and rightly so.
From this point of view, I concede. You are correct. I guess that's why I've got a magicJack.
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SteveHC
Dan isn't smart enough to hire me


Joined: 26 Dec 2011
Posts: 498
Location: Southwest Florida

PostPosted: Mon Sep 23, 2013 12:31 pm    Post subject: Reply with quote

greenman wrote:
SteveHC wrote:
...The FACT of the matter is that neither the free "Google Voice" or Skype services were EVER designed or intended to serve as an alternative to "POTS" telephone service by the companies that provide them - and they *still* aren't. That is why they have never been marketed as such... and rightly so.
From this point of view, I concede. You are correct. I guess that's why I've got a magicJack.


- Same here. Now if Google ever decided to do something like enter into a more formal relationship with Obi, or otherwise reconfigure its GV service into a full-fledged interconnected, networked VOIP service then that would be a different story altogether. But Obi's certainly doing a halfway decent job of "piggybacking" off of GV. For some reason Google just doesn't seem to want to further develop such services of theirs; I guess doing so wouldn't fit into whatever their larger business plan is - I'm surprised they even decided to expand the availability of their small gigabit Internet service to the little extent that they did. Can you imagine what would happen if GOOGLE started offering a full-fledged interconnected VOIP POTS alternative? They'd knock companies like MJ right out of the ballpark. And if outfits like Time Warner and Comcast could somehow manage to provide consistently reliable Internet service... (hey I can dream, right? Wink
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cell14
Dan Should Pay Me


Joined: 23 May 2009
Posts: 673
Location: South FL

PostPosted: Tue Sep 24, 2013 12:03 am    Post subject: Reply with quote

A lot of usual Orwellian doubletalk from a certain person here. It cannot be any different because there are proven facts here which can be only matched with propaganda.. Google Voice is absolutely superior to MJ in every way. And it is ridiculous to talk about some 'oh it was not intended to be a full phone service blablabla' . Who the heck cares. GV works with Obihai for YEARS now. And it will probably work for years to come. And if not? So what? You move your number somewhere else.
Having said that, GV has it flaws. While the outgoing call quality and reliability matches expensive providers, there is the issue with " early media". You will not be able to reach certain toll free numbers and whenever you reach a disconnected number, the phone will be just ringing. Also, the call treatments are somewhat quirky and buggy and the voice mail notification is a pain. Additionally, there is no real customer service. off course, for somebody coming from MJ that's all very minor, but for serious business use I would use GV only as a toll saver for outgoing calls.
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SteveHC
Dan isn't smart enough to hire me


Joined: 26 Dec 2011
Posts: 498
Location: Southwest Florida

PostPosted: Tue Sep 24, 2013 6:26 am    Post subject: Reply with quote

"cell14" - Thanks for proving my point for me; I sure appreciate it!

'Seems some folks just can't help themselves...

Wink
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cell14
Dan Should Pay Me


Joined: 23 May 2009
Posts: 673
Location: South FL

PostPosted: Tue Sep 24, 2013 6:50 pm    Post subject: Reply with quote

Google does, what Google wants to do. Not all of that is necessarily rational. It is also not clear what kinds of informal agreements Google made with government agencies.And Google has a reputation of just terminating a service because they choose so.
However, should they terminate GV there will certainly be a several months advance notice.
Google seems not to be interested in becoming an interconnected VOIP provider. Yes, they could blow out MJ and Nettalk out of the water but it would have not much effect on other providers. They suffer more now from GV which is free than they would from Google Voice which would have to charge something.
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