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Why Magic Jack Sucks
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UsernameJackOff
MagicJack Newbie


Joined: 03 Apr 2012
Posts: 2

PostPosted: Tue Apr 03, 2012 6:02 am    Post subject: I got even... Reply with quote

http://www.phoneservicesupport.com/i-got-even-with-magic-jack-here-s-how-you-can-too-t12154.html

WASTE THEIR TIME if you have nothing better to do. Make it a hobby! It's fun!!!

Sooner or later Dan Borislow (the owner) will wake up and stop his nickel and dime bull$4it and screwing people who want a better deal. In the meantime, if you have a gripe with Magic Jack (like I did) I suggest you waste their time with a Magic Jack employee in chat (especially since they're too cheap to use their own service to provide call in live operator support). Just knowing you're screwing THEM out of employee TIME for MORE than they owe you feels darn good. Try it and see if you can't get on their list of idiots.
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PostPosted: Tue Apr 03, 2012 6:02 am    Post subject: Magicjack support, tips, tricks, and hacks

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crackerjack
Dan Should Pay Me


Joined: 16 Nov 2007
Posts: 784

PostPosted: Tue Apr 03, 2012 10:12 am    Post subject: Re: I got even... Reply with quote

UsernameJackOff wrote:
http://www.phoneservicesupport.com/i-got-even-with-magic-jack-here-s-how-you-can-too-t12154.html

Try it and see if you can't get on their list of idiots.


You made it to the top of mine, in record time!!!
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CrackerJack

MagicJack Customer #73
MagicJack user since May 2007
MagicJack abuser since June 2007
"I gots mo' numbers than a Lotto machine!!!"
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bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2845
Location: North East Pennsylvania

PostPosted: Tue Apr 03, 2012 3:25 pm    Post subject: Reply with quote

Ha good one.
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Joe Sica
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crackerjack
Dan Should Pay Me


Joined: 16 Nov 2007
Posts: 784

PostPosted: Tue Apr 03, 2012 4:57 pm    Post subject: Reply with quote

bitstopjoe wrote:
Ha good one.

Sincere and heartfelt always appeal to your sense of humor, sophomoric though it be!!

Was just looking at my sig and realized I'm coming up on 5 years of being a MJ abuser. Lord only knows how many minutes I have run over MJ trunks.
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CrackerJack

MagicJack Customer #73
MagicJack user since May 2007
MagicJack abuser since June 2007
"I gots mo' numbers than a Lotto machine!!!"
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bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2845
Location: North East Pennsylvania

PostPosted: Tue Apr 03, 2012 5:13 pm    Post subject: Reply with quote

4 years for me this Aug, but I will not be renewing this year. It will feel weird not having my MJ number, but it is only being fowarded to my OBi anyway. My MJ dongle has been "in the closet" ( sophomoric humor Smile for a year now.
MJ at $20 as a backup was worth it, but $30 isnt for me right now.
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Joe Sica
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cell14
Dan Should Pay Me


Joined: 23 May 2009
Posts: 673
Location: South FL

PostPosted: Tue Apr 03, 2012 10:37 pm    Post subject: Reply with quote

Yeah, it is 3 1/2 years now but definitely time to exit.
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Rickiev
Dan isn't smart enough to hire me


Joined: 15 Nov 2008
Posts: 121
Location: Woodside, NY

PostPosted: Sat Jul 21, 2012 9:02 pm    Post subject: Reply with quote

Having the orginal USB MJ for 4 years and now the Plus for 1 year and I must say, I never had a problem. The USB is connected and it would update on its own. The Plus, I could connect to the computer every 2 month in case theres any updates and back to the a/c outlet. Awesome device. Guess I'm one of the few lucky ones...
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SteveHC
Dan isn't smart enough to hire me


Joined: 26 Dec 2011
Posts: 498
Location: Southwest Florida

PostPosted: Wed Jul 25, 2012 9:53 pm    Post subject: Reply with quote

Rickiev wrote:
... Guess I'm one of the few lucky ones...


- Actually, the *overwhelming* majority of MJ users - esp. MJ+ users - have no serious problems with it and when someone does have problems they're *usually* related to strange router or home LAN-related idiosyncrasies, incorrect hook-up to whole-house telephone wiring, other telephone companies not correctly identifying or routing calls correctly, etc. Occasionally - very rarely - MJ & YMAX make system upgrades at their end and in the process screw up individual account settings, but those are easily corrected by a MJ customer service rep resetting the affected account's settings at their end.
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Rickiev
Dan isn't smart enough to hire me


Joined: 15 Nov 2008
Posts: 121
Location: Woodside, NY

PostPosted: Thu Jul 26, 2012 12:37 am    Post subject: Reply with quote

True, thats why I use the Apple Extreme router. Not crazy about the others. you get what you pay for.
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SteveHC
Dan isn't smart enough to hire me


Joined: 26 Dec 2011
Posts: 498
Location: Southwest Florida

PostPosted: Thu Jul 26, 2012 3:25 am    Post subject: Reply with quote

The only thing I don't like about Apple's routers is that they offer very little by way of user configuration settings as compared to other brands - they don't even offer a user-configurable QoS. But then again, for most people in most set-ups QoS is pretty useless, and most people tend to go overboard with fiddling around with their router's settings and wind up screwing it up in the process... Apple in general tries to protect its consumers from themselves by limiting consumer access to settings that are absolutely critical to its products' proper functioning.
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Rickiev
Dan isn't smart enough to hire me


Joined: 15 Nov 2008
Posts: 121
Location: Woodside, NY

PostPosted: Thu Jul 26, 2012 7:09 am    Post subject: Reply with quote

Yes, Apple is limited with user access but they are good. I was able to find the Mac address to the mj plus and assign it, it's own ip number and include it with my wifi setup at home and it was simple.

Guess I'm an Mac nut but they work well.
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Rad43
MagicJack Newbie


Joined: 20 Sep 2012
Posts: 1
Location: Orlando, Florida

PostPosted: Thu Sep 20, 2012 5:11 pm    Post subject: Actual Chat Transcript. My Number Held Hostage for Ransom. Reply with quote

Please wait for a site operator to respond.
You are now chatting with 'Adam'
Your Issue ID for this chat is LTK554082579354X
Adam: Hello, how may I help you?
Tom Holderbach: I ordered Magic Jack on the following order number TS21588556 and had my number ported from Brighthouse. The Magic Jack failed to work properly (would not ring for incoming calls) and I spent over 4 hours working with you call center reps and I did everything properly and no one including a supervisor could get it to work. I got a return authorization and sent the product back and switched to Vonage. I need a full refund for all charges to my Credit card and my number ported to Vonage for Free (apparently you want $30. to Port my number which is Illegal under FCC Federal Law). Failure to resolve this wil result in a formal dispute for the charges to my Credit Card Compant since your Product was defective. A Formal Complaint letter about your Fruadulen Consumer Practices to the FCC. And I will personally Discourage everyone I come accross in any internet forum or in person to NEVER use Magic Jack as it is a patent rip-off and doens't work and they keep your money. Hopefulle we can resolve this today so I do not have to go through those legnths.
Adam: I'm sorry for the delay. I'll be right with you.
Adam: As I can see here, you are already refunded on your device.
Adam: Unfortunately, you need to pay $30 to port out your number.
Tom Holderbach: That is Illegal.
Adam: Unfortunately, it is our system that is asking for the charge Tom.
Adam: You do need to pay $30 to port out your phone number.
Tom Holderbach: You need to port my number if I request it in the Specified waiting period. That is FCC Rules. I don't care that your company has a policy that lets you rip off consumers.
Adam: I believe I have provided all the necessary information that you need. I will end this chat now. If you have any other concern, please don't hesitate to chat us back. Thank you.
Adam:
Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat
You are not currently in a chat session.

Please wait for a site operator to respond.
You are now chatting with 'Marybeth'
Your Issue ID for this chat is LTK554082582540X
Marybeth: Hello, how may I help you?
Tom Holderbach: I need to access my Voicemail messages via phone. How do I do that
Marybeth: Just need to dial your 10 digit phone number Tom
Tom Holderbach: It's busy when I do that.
Marybeth: May I know if it is the telephone that is connected to your mj device you are using ?
Tom Holderbach: It says that the "voice mailbox has not been set up yet"
Marybeth: Okay , may I have your mj phone number for me to check
Tom Holderbach: (407) 382-0831
Marybeth: Thanks
Marybeth: Please wait while I check that for you
Tom Holderbach: I keep getting e-mail notifications of voicemeail messages left but I cannot access them.
Marybeth: Checking
Tom Holderbach: Hello?
Marybeth: One moment please...
Marybeth: Please plug your mj plus device on your computer now Tom
Tom Holderbach: I don't have it. The Magic Jack failed to work properly (would not ring for incoming calls) and I spent over 4 hours working with your call center reps and I did everything properly and no one, including a supervisor could get it to work. I got a return authorization and sent the product back and switched to Vonage. Now Magic Jack refuses to Port my Number to Vonage unless I pay a Ransom of another $30. after YOUR Product failed to work. In the meantime, calls are coming in to that number and I cannot chack the messages. I am still within my 30 day FREE Trial. what do I do?
Marybeth: may I have the order number for me to check it out Tom
Tom Holderbach: TS21588556
Marybeth: Thanks
Marybeth: Please wait while I check that for you
Marybeth: Thanks for waiting Tom
Marybeth: As I checked, you already have fill up for an Rma with this Order Number: TS21588556
Marybeth: correct Tom ?
Tom Holderbach: Yes
Tom Holderbach: It has been returned already.
Tom Holderbach: How do I check my messages?
Marybeth: I'm sorry for the delay. I'll be right with you.
Marybeth: To check your messages all you have to do is to dial your 10 digit phone number tom
Tom Holderbach: I just did. It says "I'm sorry, but the person you called has a Voice Mailbox that has not been set up yet. Goodbye." Then hangs up. what do I do now?
Marybeth: Thank you for waiting Tom ,I would suggests you to check your email for the voicemail
Tom Holderbach: I do and I will not play the wav. file. Now what do I do?
Marybeth: May I know what is the player you are using Tom ?
Tom Holderbach: the same one I used when my account was acctive and it worked
Tom Holderbach: active*
Tom Holderbach: so why wouldn't the same one work from just a few days ago?
Tom Holderbach: it is completely updated
Tom Holderbach: ever since I sent in my equipment and cancelled, I can not get my voicemails and or recieve any calls
Tom Holderbach: my girlfriend has applied for several jobs, my email says I have voicemails
Marybeth: May I know if you hear any error message when you play it ?
Tom Holderbach: so now she is losing a chance at a job and income because, we can not access the voicemails
Tom Holderbach: there is no error message
Marybeth: Okay
Marybeth: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Tom Holderbach: NO
Tom Holderbach: i want a supervisor now
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Marykate'
Your Issue ID for this chat is LTK554082582540X
Tom Holderbach: Marybeth: Hello, how may I help you? Tom Holderbach: I need to access my Voicemail messages via phone. How do I do that Marybeth: Just need to dial your 10 digit phone number Tom Tom Holderbach: It's busy when I do that. Marybeth: May I know if it is the telephone that is connected to your mj device you are using ? Tom Holderbach: It says that the "voice mailbox has not been set up yet" Marybeth: Okay , may I have your mj phone number for me to check Tom Holderbach: (407) 382-0831 Marybeth: Thanks Marybeth: Please wait while I check that for you Tom Holderbach: I keep getting e-mail notifications of voicemeail messages left but I cannot access them. Marybeth: Checking Tom Holderbach: Hello? Marybeth: One moment please... Marybeth: Please plug your mj plus device on your computer now Tom Tom Holderbach: I don't have it. The Magic Jack failed to work properly (would not ring for incoming calls) and I spent over 4 hours working with your call center reps and I did everything properly and no one, including a supervisor could get it to work. I got a return authorization and sent the product back and switched to Vonage. Now Magic Jack refuses to Port my Number to Vonage unless I pay a Ransom of another $30. after YOUR Product failed to work. In the meantime, calls are coming in to that number and I cannot chack the messages. I am still within my 30 day FREE Trial. what do I do? Marybeth: may I have the order number for me to check it out Tom Tom Holderbach: TS21588556 Marybeth: Thanks Marybeth: Please wait while I check that for you Marybeth: Thanks for waiting Tom Marybeth: As I checked, you already have fill up for an Rma with this Order Number: TS21588556 Marybeth: correct Tom ? Tom Holderbach: Yes Tom Holderbach: It has been returned already. Tom Holderbach: How do I check my messages? Marybeth: I'm sorry for the delay. I'll be right with you. Marybeth: To check your messages all you have to do is to dial your 10 digit phone number tom Tom Holderbach: I just did. It says "I'm sorry, but the person you called has a Voice Mailbox that has not been set up yet. Goodbye." Then hangs up. what do I do now? Marybeth: Thank you for waiting Tom ,I would suggests you to check your email for the voicemail Tom Holderbach: I do and I will not play the wav. file. Now what do I do? Marybeth: May I know what is the player you are using Tom ? Tom Holderbach: the same one I used when my account was acctive and it worked Tom Holderbach: active* Tom Holderbach: so why wouldn't the same one work from just a few days ago? Tom Holderbach: it is completely updated Tom Holderbach: ever since I sent in my equipment and cancelled, I can not get my voicemails and or recieve any calls Tom Holderbach: my girlfriend has applied for several jobs, my email says I have voicemails Marybeth: May I know if you hear any error message when you play it ? Tom Holderbach: so now she is losing a chance at a job and income because, we can not access the voicemails Tom Holderbach: there is no error message Marybeth: Okay Marybeth: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you. Tom Holderbach: NO Tom Holderbach: i want a supervisor now
Tom Holderbach: this is the conversation, I just had with Marybeth.
Marykate: Hello. My name is Marykate. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
Tom Holderbach: I want a supervisor NOW
Marykate: Thank you for waiting, Tom.
Marykate: I am a supervisor.
Tom Holderbach: i am losing income and my girlfriend is losing work because, you will not release my number, how do you plan on fixing it?
Tom Holderbach: your product did not work, i returned everything within the 30 days, money back guarratee correct?
Marykate: Yes, Tom.
Tom Holderbach: so...what is the problem?
Tom Holderbach: why will you not release my personnal phone number to me?
Marykate: Do you wish to port out Phone Number: (407) 382-0831 back to your carrier or to a new carrier?
Tom Holderbach: for free for sending me a defective product
Tom Holderbach: my daughters school called she was sick
Tom Holderbach: i did not find out till i picked her up this afternoon
Tom Holderbach: because, you have halted all access to my voicemail and my number
Tom Holderbach: job interviews my girlfriend is missing because, of your company
Tom Holderbach: i am losing work because, of your company
Tom Holderbach: how do you plan on fixing this problem?????
Marykate: You already returned the magicJack and technically Phone Number: (407) 382-0831 still belongs to magicJack after you transferred it in.
Marykate: You were the one who made the transfer, right?
Tom Holderbach: no it does not belong to you, you did not fulfill your obligation
Tom Holderbach: you sent me a defective product
Tom Holderbach: and i was not satisfied
Tom Holderbach: so money back, etc...etc...guarantte
Marykate: I understand, please do not worry as you will have refund on the magicJack that you have returned.
Tom Holderbach: Okay, I want the name and address of the CEO of your company
Marykate: Now, may I ask if you want to port out phone number: (407) 382-0831?
Tom Holderbach: port out?
Tom Holderbach: I want my number released to the new company that actually works
Marykate: Our CEO is Dan Borislow but we are not allowed to provide his address.
Marykate: Alright.
Marykate: In order to transfer a number on your magicJack to a new provider, eligible requests should be initiated by your new service provider, who will coordinate the transfer.
Tom Holderbach: they have tried
Tom Holderbach: you all keep holding it
Marykate: Your new carrier should request a customer service record for your account and we will send them your account information. You must provide your new carrier with your account password, which is the same password you use to access your magicJack.
Marykate: Please read my post message above.
Tom Holderbach: that is ok, it's easy for my lawyer to find his address and contact him
Marykate: Okay, good to know.
Tom Holderbach: I have done all of that and yet you still persist in not releasing my number
Tom Holderbach: I want the name of a supervisor and a phone number to call, thank you
Marykate: As I have checked here, an email confirmation has already been sent to you to complete the port out request.
Tom Holderbach: I am losing income because, of your company and it's faulty equipment
Marykate: As I have checked here, an email confirmation has already been sent to you to complete the port out request.
Tom Holderbach: the only emails I have from your company are letting me know that there are now 7 voicemail messages
Tom Holderbach: that I CANNOT access
Marykate: I will provide you the content of the email.
Marykate:
Dear TOM HOLDERBACH,

We have received a request that you would like to Port your number to another carrier. We are sorry to lose you as a customer. Please click here ( http://my.magicjack.com/portoutrequest.html?accountid=24605315&rsubscriberid= ) to complete the port out process.

Thank you,

magicJack Customer Service
Marykate: The email confirmation above was sent to Email Address: HOLDERBACH@ATT.NET last 09/19/2012.
Tom Holderbach: you want to charge me over 30 dollars
Tom Holderbach: LOL
Tom Holderbach: seriously
Marykate: Yes, that is correct.
Tom Holderbach: you lose a customer for faulty equipment and bad service
Tom Holderbach: then have the nerve to charge them for a phone number that has been their number for over 20 years?
Tom Holderbach: that is how you do business?
Tom Holderbach: really?
Marykate: I fully understand how you feel. Unfortunately, there's nothing we can do for it as this kind of process is system generated.
Tom Holderbach: I call BS
Tom Holderbach: brighthouse cable compnay
Tom Holderbach: company*
Tom Holderbach: released the number with charge
Tom Holderbach: you are losing money, so the easiest way to make money is to rip me off over 30 dollars for horrible service
Tom Holderbach: with no charge*
Tom Holderbach: you have to refund my money because, of your guarantee
Tom Holderbach: what a joke
Tom Holderbach: you get it back by charging me to get my personal number back
Tom Holderbach: mean time, I am losing personal income?
Tom Holderbach: this is how you do business?
Marykate: Yes.
Marykate: I respect and appreciate your sentiments because I would feel the same way if I was on your shoes. However, please understand that a company policy is a policy that we need to follow at all times.
Tom Holderbach: I want to speak with a supervisor right now
Tom Holderbach: and I want a number to call to speaqk to this person
Tom Holderbach: speak*
Marykate: As I have stated at the start of this chat, I am a supervisor.
Tom Holderbach: I have been in customer service for over 30 years
Tom Holderbach: I know policy and when a customer is right, they are right
Tom Holderbach: so.....
Marykate: We'd love to help you by phone but we only have Tech chat support as of this time. Please do not worry as all chat sessions are saved for future reference. We are open 24/7 to serve you best.
Tom Holderbach: I want a supervisor
Tom Holderbach: not another marysomeone
Marykate: As I have stated at the start of this chat, I am a supervisor.
Marykate: My name is Marykate.
Tom Holderbach: I am unsatisfied customer
Tom Holderbach: and I am being ripped off by your company to get my personal number back
Tom Holderbach: how do you plan on fixing that?
Marykate: All you need to do is pay the $30 port fee and you'll be all set.
Tom Holderbach: NOT GONNA HAPPEN
Marykate: Okay, Tom.
Tom Holderbach: I was looking forward to using your service
Marykate: I respect your decision.
Tom Holderbach: you sent me faulty equipment from day one
Tom Holderbach: none of it worked
Tom Holderbach: i lost income
Tom Holderbach: i sent everything back
Tom Holderbach: now you want to actually charge me to get my personal number back
Tom Holderbach: you have a good racket going here
Tom Holderbach: I will make sure to spread to everyone i know, business and personal wise, just how your company works
Marykate: You definitely have a good point however I know that this can be frustrating and I would have accommodated your request if it were possible.
Tom Holderbach: It is possible
Tom Holderbach: you just refuse to do so
Tom Holderbach: not my problem
Tom Holderbach: I will make it my goal in life to make sure that everyone I know and do business with that magicjack is a ripoff
Tom Holderbach: copy paste, facebook, twitter and anything else I can find to post it all on
Marykate: Okay, I respect and it is your right to do so as well.
Marykate: Is there anything else I may help you with today?
Tom Holderbach: Give me my phone number back
Marykate: Your new carrier should request a customer service record for your account and we will send them your account information. You must provide your new carrier with your account password, which is the same password you use to access your magicJack.
Tom Holderbach: and it will not cost me anything?
Marykate: Please be informed that there is a $30 port out fee.
Tom Holderbach: why 30 dollars?
Tom Holderbach: no one else at any company charges this fee
Tom Holderbach: so that means it is a fee only charged by your company
Tom Holderbach: so, i am guessing the majority of your customers are unsatisfied so when they leave and want their money back, you make sure and get your money by holding their personal phone numbers as hostage until they pay you a fee to get it back
Marykate: I believe I have provided all the necessary information that you need. I will end this chat now. If you have any other concern, please don't hesitate to chat us back. Thank you.
Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat
You are not currently in a chat session.
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Palerider0098
magicJack Apprentice


Joined: 27 Sep 2012
Posts: 27

PostPosted: Sun Oct 14, 2012 6:58 am    Post subject: Why MJ Sucks - Not The Only Reason But a Huge one For Alot Reply with quote

Honestly, I'd switch to a different provider given the recent issues that MJ is experiencing. They have been sued for Patent Infringements by Nettalk; the Court Docs were files on 9/21/2012 and now they are charging 19.95 a year for 500 monthly call forwarding minutes. They are no longer the Great Value which sucks, especially since I have 3 MJ's to replace now. You can attempt to get any answers from their live help, but I wouldn't bother as I have asked them many times about these issues and all I get is incorrect or B.S. answers from them.

Go to http://www.nettalk.com and check out their products; They offer a USB Model and an All in one that will work when connected to either a Network Jack or your Wi-Fi Connection. They will also port your current MJ number and they offer free call forwarding as well. MJ now charges for call forwarding and current users will lose this feature as well so there is no grandfathering for us.
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