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Another CHAT session with MJ..

 
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tepeco
magicJack Apprentice


Joined: 05 Feb 2010
Posts: 17

PostPosted: Sun Apr 15, 2012 1:35 pm    Post subject: Another CHAT session with MJ.. Reply with quote

a conversation on 4/15/2012

You are now chatting with 'Kathleen'
Your Issue ID for this chat is LTxxxxxxxxx36X
Kathleen: Hello, how may I help you?
Me: I just checked my account for some research on incoming calls recently. I see that
I cannot do that and am starring at a notice that my number expired on 2/4/2012.
That's not possible as I renewed on 1/20/2012 for two years. I also see that 911 has
been deactivated and I cannot reach any information without being shown the same
screen announcing I'm deactivated. Please explain.
Kathleen: Okay. Let me assist you with that.
Kathleen: Please wait while I check that for you
Kathleen: Thank you for waiting.
Kathleen: As what I have checked here in our end that your phone number is already
expired then you will need to renew it.
Me: Here is an order number: TSxxxxxxxxx.
Kathleen: Okay.
Me: Here also, is a Reference ID: 3xxxxx6 These refere to my renewal on JAN 20,
2012. Are you saying these are not accurate? They came from my order online.
Me: The renewal was for 2 years!
Kathleen: That is for your device.
Kathleen: The subscription of your phone number and your device is different.
Me: What does that mean?
Kathleen: You will need to renew the subscription of your phone number.
Me: Then what did I pay for? You cannot accept money from me and give me nothing in
return.
Me: What phone number did I pay for. I only have one device.
Kathleen: That is for the subscription of the device.
Me: Again.... what did my payment of $39 go for???
Kathleen: That is for the Custom number.
Me: What customer number?
Me: Are we on the same page? What do I do with a custom number that I paid $39
for?
Kathleen: That was for the 2 year plan of the device and Custom number is the once
that you purchase on us worth 3.
Me: You sentence is hard to understand. Please re-explain that last statement.
Me: What do I get for my $39 I paid in January? I assume I pay you $39, I get phone
service through the device.
Me: When I originally got the magicjack, I paid one fee and got phone service, free
911 and everything else that is available on 'my.magicjack' site.
Kathleen: The 39..90 was for the 2 year plan of the device and Custom number is the
one that you purchase on us worth 3 and renew it for 3.
Me: What do you mean.... 'worth 3 and renew for 3'. That's not understandable.
Kathleen: $3.00 for the renewal of a custom number.
Me: So I must pay $3 to renew a custom number? For what period of time? WHAT IS
THE 2 YEAR PLAN IF IT DOESN'T INCLUDE THE COST OF A NUMBER? AND IF I
DON'T PAY $3 TO RENEW, WHAT THEN?
Kathleen: Yes. Exactly.
Me: And the other questions???
Kathleen: As what I have said that the subscription of the device and the Custom
number is different.
Me: How is my number custom? I never paid $3 extra before? The other questions
were not answered...
Kathleen: We have records here in our end that you purchased a Custom Number.
Me: When I signed up, I got a number from your list of choices. I did not subscribe to
a specific number. Why are you calling it an "custom number"?
Me: And you still have not answered the other questions......
Kathleen: What question?
Me: WHAT IS THE 2 YEAR PLAN IF IT DOESN'T INCLUDE THE COST OF A
NUMBER? AND IF I DON'T PAY $3 TO RENEW, WHAT THEN?
Kathleen: As what I have said, that was just for the device and it does not include your
Custom Number.
Me: You said that before. You are ignoring the questions... please read the questions,
then give me an answer. Thank you!
Kathleen: I believe that I have already provided you all the information needed and
that we are keep on repeating the same process. I would like to ask permission to end
this conversation with you. Thank you.

[ And immediately (one second) after that last comment was posted by 'Kathleen', the
following comment popped up... ]

Since we haven't heard from you, we must release this chat. Please click here should
you need further assistance: www.magicJack.com/techchat
You are not currently in a chat session.

end quote.....
********************
I would like to add that the standard issued phone number still works for out or
incoming phone calls. Going to the website and logging in, I cannot access my phone
book, any account information and the information provided with each mouse click is
the same. I'm expired and need to renew. I'm told 911 is not active. I sure wish they
had answered those questions. Oh well.
_________________
When a glass 1/2 full meets a glass 1/2 empty what do you get? A full glass or two opposites trying to occupy the same space?
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PostPosted: Sun Apr 15, 2012 1:35 pm    Post subject: Magicjack support, tips, tricks, and hacks

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