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Password retrieval mechanism for magicjacksupport.com broken

 
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greenman
Dan isn't smart enough to hire me


Joined: 20 Nov 2011
Posts: 268

PostPosted: Fri Sep 07, 2012 8:50 pm    Post subject: Password retrieval mechanism for magicjacksupport.com broken Reply with quote

Exclamation Exclamation Exclamation
I'm logged in on my desktop, but I cannot seem to remember my password and I want to log in on my laptop and android.

When I click 'I forgot my password' using this link:
http://www.phoneservicesupport.com/profile.php?mode=sendpassword

It sends me to this link with broken images and broken stylesheets:
http://www.phoneservicesupport.com/http://www.phoneservicesupport.com

To change the password when I'm logged in, I have to already know the password. But I can't remember.

It doesn't matter what computer I'm on, nor what browser. I get the same result. I believe the password retrieval mechanism on this site is broken.

Help! :/
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PostPosted: Fri Sep 07, 2012 8:50 pm    Post subject: Magicjack support, tips, tricks, and hacks

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SteveHC
Dan isn't smart enough to hire me


Joined: 26 Dec 2011
Posts: 498
Location: Southwest Florida

PostPosted: Sun Sep 09, 2012 12:15 am    Post subject: Reply with quote

I assume you've got your desktop's OS set to automatically store website ID's and passwords, and I assume that OS has a settings page that allows you to view and possibly edit its list of stored ID's and passwords... or, depending upon your OS, it may display one dot for each letter and/or number in the password field on the log-in page of any website for which it's got one stored, so maybe counting those dots could give you a clue... Wink
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greenman
Dan isn't smart enough to hire me


Joined: 20 Nov 2011
Posts: 268

PostPosted: Sun Sep 09, 2012 11:05 am    Post subject: Reply with quote

SteveHC wrote:
I assume you've got your desktop's OS set to automatically store website ID's and passwords, and I assume that OS has a settings page that allows you to view and possibly edit its list of stored ID's and passwords... or, depending upon your OS, it may display one dot for each letter and/or number in the password field on the log-in page of any website for which it's got one stored, so maybe counting those dots could give you a clue... Wink
I wish this were so. I usually do. For some reason, with this one I didn't do it. Nor did I put it in my Keepass file. Exclamation

In Firefox 15, it's just a matter of:
1. Go to "tools".
2. Select "options" menu.
3. Then choose "Security" tab
4. Click the button “Saved Passwords”
5. Click “Show Passwords".
6. Click the "Yes" in the "Are you sure?" dialog box.
Passwords are then revealed.

It doesn't appear there, though others do. Apparently, there is a phpBB cookie that keeps me logged in indefinitely on this browser that is not part of the browser's password-keeping interface. So until I can get help from an adminstrator, I cannot log off this browser. Confused

Update:
PM'd the admin. Also emailed. I got this autoreply from the email.
Quote:
This Email address is not monitored, please visit the support forum:
http://www.phoneservicesupport.com

Have a Magical Day
Sad
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greenman
Dan isn't smart enough to hire me


Joined: 20 Nov 2011
Posts: 268

PostPosted: Sun Sep 09, 2012 12:19 pm    Post subject: Reply with quote

The PM to 'admin' did the trick. Very Happy

I asked the admin to reset my password manually to something easy-to-remember-but-hard-to-guess. I said I'd change the password to a more difficult password after I received a reply.

Thank you admin!


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