magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

honeeye · Posted: Sat Sep 24, 2011 2:23 pm Post subject: Ordered MJ+ Yesterday

I ordered the MJ+ yesterday (9/23) from the MJ web page. It clearly says ships to my town in 1 day at the top of page.

Your Free Trial ships to Xxxxxxxxxx in one day!

Got an e-mail conformation. of it at 11:02 AM yesterday though it did not have the $3.95 added for rush shipping. It did however show on my tracking page after an e-mail stating the charge was missing. So, I have this.

Product Code Quantity Price Subtotal
MJPLUS6995 1 $69.95
RUSH395 1 $3.95
REGULATORYFEES4.8 1 $3.93
STDSHIP795 1 $7.95
Total: $85.78

Shipping Address
Xxxxx Xxxxxx
STATE ROUTE 365
Xxxxxxxxxx, NY xxxxx-xxxx
US

Shipping Status
Your order has not yet been shipped

As of 2:08 today (9/24) It still says it has not been shipped, (so much for$3.95 Rush shipping, huh?) so, I guess we wait to see what Mon. brings as far as shipping conformation. We will see how this whole thing goes from ordering to intall.

honeeye · Posted: Sat Sep 24, 2011 2:50 pm Post subject:

As of 2:49 it was shipped

Post Mark Date: 09/24/2011
USPS Tracking Number: 9400115901069263175092

Matt9876 · Dan Should Pay Me Joined: 26 Jul 2008 Posts: 504

Welcome to the MJ+ club, I wouldn't have paid for the extra shipping, The unit arrived in two days from West Palm Beach FL. to Knoxville TN. with standard shipping.

We are here to help if needed, The only thing I had to adapt to was 10 digit dialing for a local call XXX-XXX-XXXX.

See you around and Welcome to the Forum. Smile

honeeye · Posted: Sat Sep 24, 2011 4:27 pm Post subject:

would that be true even with a local prefix and area code?

Matt9876 · Dan Should Pay Me Joined: 26 Jul 2008 Posts: 504

honeeye · Posted: Sat Sep 24, 2011 5:59 pm Post subject:

Thanks, I have a V-Tech also, a cordless with ans. machine and 1 remote phone. I guess entering the area code wont be to much trouble though I wonder why it's needed if a local area code and prefix is available?
No mail tracking as of yet 5:55 PM.

You entered: 9400115901069263175092
Status:
No record of that item

Sorry, there's no information for that number. It may not be in our system yet; please check back later.

Assume I will be looking for the package about Tue.
I also assume I would be in the same position without the $3.95 extra for "Rush shipping"

honeeye · Posted: Sat Sep 24, 2011 6:36 pm Post subject:

Just got this E-Mail:

Dear Xxxxx Xxxxxx,

Please read this important information about your recent magicJack order XXxxxxxxxx.

Your total magicjack order amounted to $ 85.78. Please note that these charges may appear on your debit card as two separate charges. One for $ 4.14 and the other for $ 81.64 for the above stated total of $ 85.78. This process assists many who prefer not having the initial hold for the entire amount.

Thank you,

magicJack Customer Service

I guess I fail to see what difference $4.14 would make but, whatever.

honeeye · Posted: Mon Sep 26, 2011 3:23 pm Post subject:

9400115901069263175092

Multiple items found.

Need more details�
Your item is out for delivery at 9:29 am on September 26, 2011 in STITTVILLE, NY 13469. First-Class Mail�
Out for Delivery
September 26, 2011, 9:29 am
STITTVILLE, NY 13469
Delivery Confirmation�

Sorting Complete
September 26, 2011, 9:19 am
STITTVILLE, NY 13469

Arrival at Unit
September 26, 2011, 8:21 am
STITTVILLE, NY 13469

Processed through Sort Facility
September 25, 2011, 11:33 pm
ROCHESTER, NY 14606

Electronic Shipping Info Received
September 25, 2011

Processed through Sort Facility
September 24, 2011, 8:52 pm
OPA LOCKA

honeeye · Posted: Mon Sep 26, 2011 3:24 pm Post subject:

So, I guess I'll see it this afternoon

Melman · Posted: Mon Sep 26, 2011 3:47 pm Post subject:

If you are an existing magicJack user, you will find the magicJack plus easy to setup and the response times in calling and receiving with voice clarity is superb. MJ+ finally got it right. I got mine 3 weeks ago and it has been working flawlessly, and I make calls all over the USA and China.

MelMan

honeeye · Posted: Mon Sep 26, 2011 7:04 pm Post subject:

Well, it did come today, plugged it into comp. to register, get a number ect.. There were screens to get a "vanity" number, I guess any number for $10.00 a year. I opted to get my old home phone number for $20.00 and it listed on my magicJack page. They will charge my card tomorrow. However, I did notice after the fact the number has to be active and I had it disconnected about 3 weeks ago. Will see how that works.
Setup was smooth and am using the number they gave me for now until I see how porting my old home number works. So far so good, day 1.

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Matt9876 · Dan Should Pay Me Joined: 26 Jul 2008 Posts: 504

honeeye · Posted: Wed Oct 05, 2011 9:15 pm Post subject:

Worked well for a couple of days and now all kinds of noise, support help didnt help at all just caused frustration, follows is the session.

honeeye · Posted: Wed Oct 05, 2011 9:16 pm Post subject:

Please wait for a site operator to respond.
You are now chatting with 'Sarah'
Your Issue ID for this chat is LTK55409898455X
Sarah: Hello, how may I help you?
Kevin: a bad buzz noise wasnt there before, computer and inline use and with different phones
Sarah: Please let me know what is the exact problem you are facing?
Kevin: a bad buzz noise wasnt there before, computer and inline use and with different phones
Kevin: the dial tone is ok, clear but when connected to a call it buzzes badly
Sarah: Is your magic jack plugged into the USB port right now?
Kevin: yes, and I have tried it both ways in computer and inline as I have the MJ+
Sarah: May I have your 10 digit magicjack number please
Kevin: 3159398416
Sarah: Thanks!
Sarah: Please wait while I check that for you
Kevin: ok
Sarah: Thanks1
Sarah: Thanks for waiting , I appreciate your patience.
Sarah: I have refreshed your magic jack account setting from our server. Please unplug your magicjack now and replug after 2 minutes.
Kevin: ok
Sarah: Okay
Kevin: nope, it,s still the same
Sarah: Open task manager by pressing (control+alt+delete) at the same time and click the tab named 'Processes'. Locate magicjack.exe if you see magicjack.exe then select magicjack.exe and click on end process button. After that unplug your magicJack, wait 60 seconds, and plug it back in.
Kevin: ok
Sarah: Please let me know when you done !
Kevin: thats done
Kevin: buzz noise is same
Sarah: Please perform following steps:
Sarah: 1. Click Start tab and open your control panel...
Sarah: 2. Go to internet options..
Sarah: 3. under privacy tab.. slide bar down to "allow all cookies"
Sarah: 4. under security tab click on "trusted sites" then click the "sites" button..
Sarah: 5. type the following address into the text box..
Sarah: 6. https://reg.talk4free.com click the "add" button..
Sarah: 7. type in the following address.. https://my.magicjack.com and click "add".
Sarah: 8. type https://data.magicjack.com
Sarah: 9. Uncheck the box at bottom left of window that says "require server verification..." click "ok"
Sarah: 10. then click "Ok" close the internet options.
Sarah: 11. unplug the magic jack and plug it back into a different usb port.
Kevin: same noise
Sarah: Did you complete above all steps ?
Kevin: yes
Sarah: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Sharon'
Your Issue ID for this chat is LTK55409898455X
Sharon: Hello. My name is Sharon. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
Kevin: ok, there have however been no other chats
Sharon: Thank you for waiting, Kevin.
Sharon: Is your magicJack currently plugged in?
Kevin: yes
Sharon: Please go to www.speedtest.net and let's see how fast your internet connection is. Click on the yellow star or pyramid to check your upload and download speeds. Let me know the results.
Kevin: 18.43 down 0.98 upload
Sharon: Thank you.
Sharon: Please open Control Panel.
Kevin: ok
Sharon: Thank you.
Sharon: One moment please...
Kevin: ok
Sharon: Thanks again.
Sharon: In Control Panel, open Add/Remove Programs.
Kevin: Im there
Sharon: Do you see magicJack in there?
Kevin: yes
Sharon: Please select and uninstall it.
Kevin: done
Sharon: I'm sorry for the delay. I'll be right with you.
Kevin: ok
Sharon: Now unplug your magicJack, wait for 15 seconds and plug it back in.
Kevin: done, same noise
Sharon: Please click the link to download and run the magicJack upgrade:
Sharon: http://upgrades.magicjack.com/upgrade/magicJackSetup.exe
Kevin: is the same
Sharon: Please right click on magicJack icon and click Properties
Kevin: from where?
Kevin: what icon where?
Sharon: Please close the dial pad first. You should see the magicJack icon on your desktop.
Kevin: ok, im there
Kevin: "C:\Documents and Settings\Kevin\Application Data\mjusbsp\magicJackLoader.exe"
Sharon: Please click on Shortcut tab and click Open File Location
Sharon: Please delete all the files and folders on a new window that popped up.
Kevin: some files cant be removed
Sharon: If cannot delete some files, unplug the magicJack and delete again
Kevin: I deleated all but 3 files, it wont find the tARGET now tho
Sharon: That's fine.
Sharon: Now, please plug the magicJack back.
Kevin: it says it upgrades
Sharon: Double click on the magicJack icon to start the magicJack.
Kevin: ok
Sharon: Once done, place a test call.
Kevin: call seems to be no good at all, cannot have good conversation
Sharon: Please click the link to download and run the magicJack upgrade:
Sharon: http://upgrades.magicjack.com/upgrade/magicJackSetup.exe
Kevin: ok, done
Sharon: Do you have the dial pad now>
Kevin: it worked fine for afew days then went bad
Sharon: Do you have the dial pad now?
Kevin: yes
Sharon: Try to place a call.
Kevin: ok
Sharon: Ok.
Kevin: using headset it works ok, but with phone bad
Sharon: Are you using a corded phone or cordless?
Kevin: both and they both are bad call
Sharon: Please click the "Menu" button on the softphone then "Volume/Headset Control" and check if you can switch back and forth between headset and telephone.
Kevin: I just tried it with my cordless and a corded phone no conversation is able to be held
Sharon: Please do the above steps.
Kevin: headset setting works ok, but using a phone 2 different ones, both cordless and corded no good
Sharon: Were you able to switch back and forth between headset and telephone?
Kevin: yes
Sharon: Please make sure to set it to Telephone.
Kevin: yes, that has been done
Sharon: Your computer might not be giving enough system resources to your magicJack program which can cause a variety of audio quality issues. I'll provide you with the steps that will give more computing power allocation to the magicJack software.
Sharon: Press Ctrl+Alt+Delete keys on your keyboard at the same time.
Kevin: now that being said using the MJ+ with the line only and no computer causes the same problem
Sharon: Press Ctrl+Alt+Delete keys on your keyboard at the same time.
Kevin: I do come to the conclusion it might be a bad/failing MJ Used inline without the computer same problem as used with the computer but yet the headset setting works ok using a mike and speakers
Sharon: Let's troubleshoot your device first.
Sharon: Press Ctrl+Alt+Delete keys on your keyboard at the same time.
Kevin: yes, I have that
Sharon: Click on the "Processes" tab, look for the line that says "magicJack" .
Kevin: yes
Sharon: Right-click on it then select "Set Priority" then choose "High" from the popup list.
Kevin: ok
Sharon: Try to place a call.
Kevin: no, its not good at all
Sharon: Click START button then click RUN. Type "devmgmt.msc" and press Enter key on your keyboard. You may also click START then click CONTROL PANEL and double click DEVICE MANAGER.
Kevin: ok, im there\
Sharon: At Device Manager window, click + to the left of DISK DRIVES. (Do you see YMAX MagicJack USB Device or Tigerjet Harddisk USB Device?)
Kevin: no
Sharon: Click + to the left of DVD/CD drives. (Do you see YMAX MagicJack USB Device or TigerJet CD-ROM USB Device?)
Kevin: yes
Sharon: Which of the two did you find?
Kevin: ymax
Kevin: ymaxcorp magicjackplus CD USB Device
Sharon: Right click on YMAX MagicJack USB Device and select UNINSTALL.
Kevin: done
Sharon: Click the + sign next to Sound, video and games Controllers then see if you can find USB Internet Phone by Tigerjet in there.
Kevin: none
Sharon: How about USB audio device?
Kevin: no
Sharon: Now, please click on Action and select "Scan for Hardware Changes".
Kevin: done
Sharon: Kindly unplug the magicJack and plug it back after 30 seconds.
Kevin: ok
Sharon: Check if the maicJack starts.
Kevin: it did
Sharon: Place a test call.
Kevin: no good
Sharon: Click the "Start" button then "Settings" then "Control Panel" then go to "Internet Options", under "Privacy" tab, slide the bar down to "Accept all cookies".
Kevin: ok
Kevin: are we keeping in mind that I have the same problem used inline with no computer?
Sharon: Yes, Kevin.
Sharon: Click "Security" tab, click on "Trusted Sites" then click the "Sites" button.
Kevin: ok
Sharon: Un-check the box at the bottom left of the window that says "Require Server Verification".
Kevin: done
Sharon: Type the following address into the text bar, reg.talk4free.com then click the "Add" button, and also type in the following address, my.magicJack.com and click "Add" then "Close" then "OK".
Kevin: done
Sharon: Please click the link to download and run the magicJack upgrade:
Sharon: http://upgrades.magicjack.com/upgrade/magicJackSetup.exe
Kevin: done, call still no good
Sharon: May I know the brand and model of your router?
Kevin: belkin F5D8236-4
Sharon: Thank you.
Sharon: Please wait while I check that for you
Kevin: ok
Sharon: I will be right with you.
Kevin: ok
Sharon: Thank you for waiting. I'll be with you in just a moment.
Kevin: ok
Sharon: Thank you for waiting, Kevin.
Sharon: Please press the "Windows" button on your keyboard (the one between CTRL and ALT) then press "R" and type "CMD" then press Enter key. A black command prompt window will open. Type "ipconfig", press "Enter" and take note of the "Default Gateway" address.
Kevin: 192.168.2.1
Sharon: Thank you.
Sharon: http://192.168.2.1
Sharon: Click on the link above.
Kevin: yes, Im there
Sharon: Click the Virtual Servers link near the left of the page.
Kevin: yes
Sharon: Please check the box below Enable.
Sharon: Description: MJ1
Sharon: Inbound Port: 5060
Sharon: Type: UDP
Sharon: Private IP: enter your IP address
Sharon: Private Port: 5060
Kevin: Private IP is 192.168.2?
Sharon: That's lacking one number at the last.
Sharon: Please try to check your IP address on your IPCONFIG window.
Kevin: ok thats all in
Sharon: I will be right with you.
Kevin: ok
Sharon: Ok. On the next line type in:
Sharon: Description: MJ2
Sharon: Inbound Port: 5070
Sharon: Type: UDP
Sharon: Private Port: 5070
Sharon: Check the enable box and enter your IP address as well.
Kevin: add box?
Kevin: or apply changes?
Sharon: Yes please.
Kevin: no1 LAN IP is invalid it says
Sharon: What Ip address did you use?
Kevin: 192.168.2.1
Sharon: That is your default gateway address.
Sharon: Please double check for your IP address on the IPCONFIG window.
Kevin: ok is done
Sharon: Did it work?
Kevin: as far as the phone call?
Sharon: No, I meant have you applied the ports?
Kevin: it took the settings yes
Sharon: Ok.
Sharon: On the softphone click on Menu > Advanced Users > Restart. Your magicJack dialpad will restart.
Kevin: ok, done
Sharon: Try to place a test call.
Kevin: same noise
Sharon: One moment please...
Sharon: Try connecting your magicJack in a router.
Sharon: Then, place a call.
Kevin: I did it produces the same
Sharon: Ok. This time, I need to escalate your issue to the Engineers for them to check on this matter personally. Is this [email protected] the best email address to contact you?
Kevin: yes
Sharon: Thank you. Please hold as I create the report.
Kevin: ok
Sharon: Thank you for waiting. I'll be with you in just a moment.
Kevin: ok
Sharon: I'm sorry for the delay. I'll be right with you.
Sharon: I'm sorry for the delay. I'll be right with you.
Sharon: One moment please...
Kevin: ok
Sharon: Thank you for the time you have given me, Kevin.
Sharon: I already submitted a report about you encountering bad audio quality. I have forwarded it to our Engineers and they are currently checking your issue now. Please try to check your email from time to time for updates on the progress of your issue. Rest assured that this will be taken cared of and will be prioritize. If any chances, it is still not working. Please notify us immediately. To be convenient for you, please do ask for my name Sharon or any available supervisors so that you will be forwarded to us immediately for that matter. Thank you so much for your cooperation and patience. I appreciate it.
Sharon: Is there anything else I may help you with today?
Kevin: ok, lets see what goes, thanks

Pablo123 · Posted: Wed Oct 05, 2011 9:22 pm Post subject:

you get what you pay for, horrible tech support.

c4yourself2 · MagicJack User Joined: 16 Sep 2011 Posts: 33

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Ordered MJ+ Yesterday