magicJack  and magicJack Plus Support, Reviews, FAQs and Hacks Forum Index

magicJack and magicJack Plus Support, Reviews, FAQs and Hacks


magicJack and magicJack Plus Unofficial Technical Support. Your Magic Jack and Magic Jack Plus phone service information resource
 
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

MagicTalk Screen


Goto page 1, 2  Next
 
Post new topic   Reply to topic    magicJack and magicJack Plus Support, Reviews, FAQs and Hacks Forum Index -> Magic Jack Technical Support
View previous topic :: View next topic  
Author Message
bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania

PostPosted: Wed Sep 15, 2010 5:05 pm    Post subject: Re: Magic talk banner Reply with quote

fitter108 wrote:
Has anyone on here actually got rid of the banner and if so how?


Check out ijanetk post here (at the end of the posts)

http://www.phoneservicesupport.com/magictalk-t9739.html

Joe Sica
Back to top
View user's profile Send private message AIM Address Yahoo Messenger MSN Messenger
lychy
Dan isn't smart enough to hire me


Joined: 16 Jul 2010
Posts: 109

PostPosted: Wed Sep 15, 2010 8:45 pm    Post subject: Re: Magic talk banner Reply with quote

fitter108 wrote:
Has anyone on here actually got rid of the banner and if so how?


I downloaded the Fix someone posted earlier and it hasn't popped up since.
Back to top
View user's profile Send private message
kevin1211
MagicJack Newbie


Joined: 15 Sep 2010
Posts: 1

PostPosted: Wed Sep 15, 2010 8:56 pm    Post subject: Reply with quote

Got a fix here that worked for me, got it from a magicjack agent...

1. Click the "Start" button then "Settings" then "Control Panel" then go to "Internet Options", under "Privacy" tab, slide the bar down to "Accept all cookies". Under "Security" tab, click on "Trusted Sites" then click the "Sites" button.

2. Un-check the box at the bottom left of the window that says "Require Server Verification".

3. Type the following address into the text bar, reg.talk4free.com then click the "Add" button, and also type in the following address, my.magicJack.com and click "Add" then "Close" then "OK".

4. Unplug the magic jack and plug it back into a different usb port after 20 seconds

Only thing is you may have to accept all coofies for a while. A few hours is what she told me.
Back to top
View user's profile Send private message
Howie
MagicJack Newbie


Joined: 09 Sep 2010
Posts: 6

PostPosted: Thu Sep 16, 2010 9:25 am    Post subject: Reply with quote

I left out an important step in the fix I posted earlier. You must reboot after running the fix, then plug in MJ. I updated to reflect this.


Magicjack support had me unplug the magicjack and run Microsoft Fix it 50098. After running, Reboot, then plug magicjack in. Worked for me. The Microsoft download can be found here:
http://support.microsoft.com/kb/282402#fixit4me
Back to top
View user's profile Send private message
dali
MagicJack Newbie


Joined: 17 Sep 2010
Posts: 1

PostPosted: Fri Sep 17, 2010 1:31 pm    Post subject: Reply with quote

Well, I became furious when this problem first started happening Evil or Very Mad Evil or Very Mad , I went as far as to threaten the online tech help person, called the magic jack every name in the book, installed the microsoft fix, still didn't work, got angrier, lost stability, unplugged my magic jack, beat it on the desk 20-30 times and plugged it back in. At this point the device realized it should have never crossed a crazy person and started operating normally Very Happy
Back to top
View user's profile Send private message
Howie
MagicJack Newbie


Joined: 09 Sep 2010
Posts: 6

PostPosted: Sat Sep 18, 2010 9:16 am    Post subject: Reply with quote

I started getting the pop-up again and had to run the fix again. This time it stopped the MP window but would not connect to MJ servers ( error 20). I booted into save mode with networking, then connected MJ. It did not give me an error, just kept indicating it was configuring. I let it do this for about 10 minutes. It never stopped so I rebooted into normal windows and It now works fine. For how long? Only Mysteryjack knows. Hope this works for others.
Back to top
View user's profile Send private message
DoctorPatient
MagicJack Newbie


Joined: 13 Feb 2010
Posts: 2
Location: New Yawk

PostPosted: Sun Sep 19, 2010 6:21 pm    Post subject: Reply with quote

19SEP10
[system= Win XP Pro, SP3]

- MJ loader starts, displays softphone
- magicTalk window pops up
- "????" sez me
- I tried my MJ phone number for the code >no good
- ProcessExplorer (gotta have) to end the magicjack.exe process
- unplug MJ from externally-powered USB hub
- get online, venture over here (thanks to all participants, too)
- no definitive answer, so it's Registry [HKLM >talk4free] poke-around time
- no defintive giveaways there
- the Fixit50098 Registry entries [10] were already there
- next, it's Windows Explorer [profile]\AppData\mjusbsp poke-around time
- notice 4 folders w/today's date and startup time, so look in there
- find similar .EXEs, magicjack.DLLs in those folders
- latest magicjack.DLL found is 2.0.558.2 in multiple folders (why keep old ones?)
- in \mjusbsp level, find 1 file w/today's date & time: magicJack.dat (1Kb)
- make temp folder, move magicJack.dat there
- plug MJ directly into chassis USB (no hub)
- run magicJackLoader.exe from Desktop icon
- softphone starts, loads contacts & calls lists >wait >no magicTalk popup
- "????" sez me
- lift handset >dialtone >call function normal
* go back to Windows Explorer to see if MJ has restored or downloaded another magicJack.dat >no

OK-
DO NOT consider this a definitive fix/workaround: I'm pretty good w/Windows file level work, but only so-so w/phone & comm stuff, so perhaps I just got lucky and would appreciate feedback and results of similar testing from the board community

follow-up:
1. a system restart didn't bring back either the magicTalk code window or that mysterious magicJack.dat file in the \AppData\mjusbsp folder
2. is anyone able to determine what the magicJack.dat file does?
3. I don't think I'll move the file back into the \AppData\mjusbsp folder just to prove if the annoyance returns, either Smile


again, thanks to all those who participate and help here
Back to top
View user's profile Send private message Send e-mail
AlaninKY
Dan isn't smart enough to hire me


Joined: 12 Nov 2007
Posts: 270
Location: Louisville, KY USA

PostPosted: Sun Sep 19, 2010 9:14 pm    Post subject: Reply with quote

magicJack vs magicTalk!! finally it look like my magicJacks have won the splash screen battle! Razz
Back to top
View user's profile Send private message Send e-mail Visit poster's website AIM Address Yahoo Messenger MSN Messenger
fujifilm99
MagicJack Contributor


Joined: 27 Jul 2010
Posts: 52
Location: Missouri, USA

PostPosted: Sun Sep 19, 2010 11:03 pm    Post subject: Has anyone on here actually got rid of the banner (sort of) Reply with quote

An interesting question. I spent about the last 1/2 hour on it.
I can't get rid of it, but I can get it to display black.

UPDATED - link with instructions on blocking technique #2 using the HOSTS file.
http://www.mvps.org/winhelp2002/hosts.htm

The ads are currently provided by the website render.talk4free.com.
If you block that site and restart it. The ads will be blocked and that side of the display will be black.
It's common to change the ad servers, so this may and probably will break in the future.

You can block it in your router - which is probably the easiest method.
Find site blocking section, enable site-blocking if it's not on, and enter
render.talk4free.com
As the site name to be blocked.

OR - Method 2

On Windows XP ONLY (don't try this on Vista or Windows 7) you can
(at your own risk) redirect the site so that it can't find the ads.
The way to do this is to edit the file "hosts" which is located in the directory \windows\system32\drivers\etc
If you installed windows XP to a different directory - then you should know how to do the rest of this. Smile

This is a little tricky so, I'm just going to outline the steps, because I don't want to have to go around fixing everyone's system.

Make a backup copy of the file \windows\system32\drivers\etc\hosts
Change the file permissions on this backup file to read-only!

Change the file permissions on \windows\system32\drivers\etc\hosts from read-only to writable.

Edit \windows\system32\drivers\etc\hosts and insert a line at the bottom which says:

127.0.0.1 render.talk4free.com

Save the file back as \windows\system32\drivers\etc\hosts and exit the editor. Careful - if you used notepad as your editor, it'll try to save it as hosts.txt it has to be just "hosts" with no file type or extension to it.

Change the file permissions on \windows\system32\drivers\etc\hosts back to read-only.

Restart magicJack.

All editing the file does is send requests from your computer to render.talk4free.com back to your local computer (the 127.0.0.1 address).
Your local computer doesn't know what to do with this request, so it ignores it.[url][/url]
Back to top
View user's profile Send private message Yahoo Messenger
Alphamale
MagicJack User


Joined: 28 Aug 2010
Posts: 32

PostPosted: Wed Sep 22, 2010 8:40 pm    Post subject: Reply with quote

I just got the same thing. Still having way to many issues though. I had the magictalk and enter a code which i do not have. But i just unplugged it and restarted it and everything is ok for now.
Back to top
View user's profile Send private message
Magicjacktechsupport
MagicJack Contributor


Joined: 21 Aug 2009
Posts: 58

PostPosted: Wed Sep 29, 2010 5:55 pm    Post subject: Reply with quote

Hey guys , I was also getting magictalk screen . I had unplugged my jack and replugged without using the USB extension cord and my magicjack worked properly.

I checked few things . First I removed my jack and started the magicjack without plugging in. I got magictalk screen. It was disappeared when I plugged in my jack again.

magictalk banner has following message :
"
If you received a code for the pre-release of magicTalk, enter it below.

Otherwise, insert your magicJack into a USB port
on your computer and continue as you normally would.
"

So basically it means that magictalk screen appears when either your magicjack is not plugged in properly or your PC is not recognizing the device .
Back to top
View user's profile Send private message
fujifilm99
MagicJack Contributor


Joined: 27 Jul 2010
Posts: 52
Location: Missouri, USA

PostPosted: Wed Sep 29, 2010 6:27 pm    Post subject: Reply with quote

Quote:

Hey guys , I was also getting magictalk screen . I had unplugged my jack and replugged without using the USB extension cord and my magicjack worked properly.


The USB extension cord supplied with the magicJack is notorious for it's bad and spotty quality. Millions use them with no problems (including myself)., but they also can create various weird problems.

If you have problems, and can't plug in your magicjack w/o the USB extension cord supplied, go out and buy another USB extension cord (Called a USB type A Male to USB type A Female cable) locally and try that..

Even in the worst case - if doesn't fix your problem - they're awfully handy to have around anyway.
Back to top
View user's profile Send private message Yahoo Messenger
spe725
MagicJack Newbie


Joined: 30 Sep 2010
Posts: 1

PostPosted: Thu Sep 30, 2010 12:09 am    Post subject: Reply with quote

Howie wrote:
I left out an important step in the fix I posted earlier. You must reboot after running the fix, then plug in MJ. I updated to reflect this.


Magicjack support had me unplug the magicjack and run Microsoft Fix it 50098. After running, Reboot, then plug magicjack in. Worked for me. The Microsoft download can be found here:
http://support.microsoft.com/kb/282402#fixit4me


This worked for me. Thank you!
Back to top
View user's profile Send private message
rhodges
MagicJack Newbie


Joined: 04 Oct 2010
Posts: 4

PostPosted: Mon Oct 04, 2010 6:17 pm    Post subject: magicTalk Reply with quote

Even worse news. Went to support and they wanted to charge me $38 for a response to this problem.

What seemed to be a great mousetrap seems to be headed in the wrong direction to me.

RTH

Edit: For what it is worth, MagicJack still works just fine on my adjacent computer at least for the moment (XPPro 64 bit). I am into flightsim pretty heavy and have the two computers (Original useing MagicJack was 32bit) home networked.

Very strange!
Back to top
View user's profile Send private message
nailgunner
MagicJack Sensei


Joined: 18 Mar 2010
Posts: 1548

PostPosted: Mon Oct 04, 2010 7:05 pm    Post subject: Re: magicTalk Reply with quote

rhodges wrote:
Even worse news. Went to support and they wanted to charge me $38 for a response to this problem.

What seemed to be a great mousetrap seems to be headed in the wrong direction to me.

RTH

Edit: For what it is worth, MagicJack still works just fine on my adjacent computer at least for the moment (XPPro 64 bit). I am into flightsim pretty heavy and have the two computers (Original useing MagicJack was 32bit) home networked.

Very strange!


I'm curious, was the $38 part of the regular tech support routine at the beginning? Or once it got complicated for them and it was passed to a 10% expert that they then asked for the fee?
Back to top
View user's profile Send private message
rhodges
MagicJack Newbie


Joined: 04 Oct 2010
Posts: 4

PostPosted: Mon Oct 04, 2010 7:49 pm    Post subject: Re: magicTalk Reply with quote

Probably the latter.
As soon as I got an acknowledgement that a tech. was with me, it stated his credentials, and gave me a choice asking me what I was willing to pay on a sliding scale. There were two scales and I don't remember exactly what the options were, but something like urgent, midscale (the default) and not so urgent. The minimum was $18. I wasn't brave enough to see what the urgent choice gave me. I guess it would be a simple matter to go back and give it another try to see the details, but I was so astonished at what I saw I closed the program.

Sorry I can't give you more credible info.
RTH

nailgunner wrote:
rhodges wrote:
Even worse news. Went to support and they wanted to charge me $38 for a response to this problem.

What seemed to be a great mousetrap seems to be headed in the wrong direction to me.

RTH

Edit: For what it is worth, MagicJack still works just fine on my adjacent computer at least for the moment (XPPro 64 bit). I am into flightsim pretty heavy and have the two computers (Original useing MagicJack was 32bit) home networked.

Very strange!


I'm curious, was the $38 part of the regular tech support routine at the beginning? Or once it got complicated for them and it was passed to a 10% expert that they then asked for the fee?
Back to top
View user's profile Send private message
Nobody beats the Whiz!
Dan Should Pay Me


Joined: 26 Oct 2009
Posts: 559

PostPosted: Mon Oct 04, 2010 8:26 pm    Post subject: Reply with quote

You are silly. That is not Official MJ Support; that's just some dumb targeted ad link you clicked.

Official MJ chat support is still free (at least for the time being).

Don't click this:

http://www.justanswer.com/brands/Magic-Jack?ofid=6&r=ppc|ga|1|Computer+-+CYN|Magic+Jack&JPKW=magic%20jack%20support&JPDC=C&JPST=www.phoneservicesupport.com&JPAD=3473410953&JPAF=txt&JPCD=20100323&JPRC=1&gclid=COj5oN66uqQCFQpe7Aodcn9e0A

Do click THIS!:

http://www.magicjack.com/techchat/


REMINDER:

This forum is NOT official. Just because you see a link at the top of the screen for MJ support, does not mean it is an official link. In fact, it most certainly means it is NOT.
Back to top
View user's profile Send private message
rhodges
MagicJack Newbie


Joined: 04 Oct 2010
Posts: 4

PostPosted: Tue Oct 05, 2010 6:15 am    Post subject: Reply with quote

Probably am a bit silly, not a self proclaimed "whiz", but the link I went to was by a google search to "Official magicJack.com" and "Tech Chat is Now Available 24 Hours..." as follows:

http://www.magicjack.com/techchat/

Then selected "If you are not satisfied with the answer below, Click here to chat with a Live Agent Representative" A selection for "I'm Online! Start Chat" was provided for the mouse click.

I have no idea how another link snuck in assuming that it did, but am happy to know that service is still available without such charges.

In any case, I am thrilled to say that this morning I switched from my 64bit computer back to the 32bit unit where I normally have MagicJack installed and MagicJack enabled with no problems and seems to work fine. I hope this means the problem is solved on MagicJack's end, but time will tell.

Now if MagicJack would only add my local phone prefix like they have been promising that they would do for two years now. They keep telling me, "We are working on it." Their ad for local service is a bit misleading when one's next door neighbor has to call long distance to reach you on MagicJack. In fact, calling yourself for a test call is long distance. Some states only have one locality available.

Respectfully:
RTH

Nobody beats the Whiz! wrote:
You are silly. That is not Official MJ Support; that's just some dumb targeted ad link you clicked.

Official MJ chat support is still free (at least for the time being).

Don't click this:

http://www.justanswer.com/brands/Magic-Jack?ofid=6&r=ppc|ga|1|Computer+-+CYN|Magic+Jack&JPKW=magic%20jack%20support&JPDC=C&JPST=www.phoneservicesupport.com&JPAD=3473410953&JPAF=txt&JPCD=20100323&JPRC=1&gclid=COj5oN66uqQCFQpe7Aodcn9e0A

Do click THIS!:

http://www.magicjack.com/techchat/


REMINDER:

This forum is NOT official. Just because you see a link at the top of the screen for MJ support, does not mean it is an official link. In fact, it most certainly means it is NOT.
Back to top
View user's profile Send private message
Nobody beats the Whiz!
Dan Should Pay Me


Joined: 26 Oct 2009
Posts: 559

PostPosted: Tue Oct 05, 2010 7:13 am    Post subject: Reply with quote

rhodges wrote:
Probably am a bit silly, not a self proclaimed "whiz", but the link I went to was by a google search to "Official magicJack.com" and "Tech Chat is Now Available 24 Hours..." as follows:

http://www.magicjack.com/techchat/

Then selected "If you are not satisfied with the answer below, Click here to chat with a Live Agent Representative" A selection for "I'm Online! Start Chat" was provided for the mouse click.

I have no idea how another link snuck in assuming that it did, but am happy to know that service is still available without such charges.

In any case, I am thrilled to say that this morning I switched from my 64bit computer back to the 32bit unit where I normally have MagicJack installed and MagicJack enabled with no problems and seems to work fine. I hope this means the problem is solved on MagicJack's end, but time will tell.

Now if MagicJack would only add my local phone prefix like they have been promising that they would do for two years now. They keep telling me, "We are working on it." Their ad for local service is a bit misleading when one's next door neighbor has to call long distance to reach you on MagicJack. In fact, calling yourself for a test call is long distance. Some states only have one locality available.

Respectfully:
RTH




Yes, I suspected you ran into one of those ads. (Those kind of misleading targeted ads bug me a bit.) The one that often shows at the top of this forum works as you described.

Smile I'm glad you got things straightened out. There is nothing silly about that. Wink
Back to top
View user's profile Send private message
fujifilm99
MagicJack Contributor


Joined: 27 Jul 2010
Posts: 52
Location: Missouri, USA

PostPosted: Tue Oct 05, 2010 8:23 am    Post subject: You COULD call next door, but MJ blocks it. Reply with quote

rhodges wrote:

Now if MagicJack would only add my local phone prefix like they have been promising that they would do for two years now. They keep telling me, "We are working on it." Their ad for local service is a bit misleading when one's next door neighbor has to call long distance to reach you on MagicJack. In fact, calling yourself for a test call is long distance. Some states only have one locality available.

Respectfully:
RTH


Let me take 2 wild guesses:
1. Your telephone company is small and/or rural?
2. When you try to call, you get 3 "fast busy" tones and are disconnected.

There are no technical issues. magicJack (MJ) can fix this at any time with the flick of a switch. They are just too cheap to pay the connection fees, so they are blocking these numbers (including all of Alaska).

There are a great deal of people addressing this issue in a(nother) unofficial forum on dslreports.com (it's free - I promise).

I recommend that you check out the topic "Forums � VOIP etc � Voice Over IP - VOIP � MagicJack � HELP- Magic Jack can't call local ISP area code" - the link for which is: http://www.dslreports.com/forum/r24566829-HELP-Magic-Jack-cant-call-local-ISP-area-code

Some of us have received the following email message from magicJack with their interpretation of and "solution" to the issue:

"Dear magicJack Customer:

We are working on interconnecting with the telecommunications carrier for the telephone numbers you have been unable to reach. The current rates charged by carriers are cost prohibitive. There is a legal requirement for all companies to interconnect if one carrier requests to do so from the other carrier. We hope we will be successful in doing so.

In the meantime we would be happy to offer you a refund of your unused magicJack and related services per pro rata method, i.e., if used six months, the refund would be approximately $20.00.

Please return your magicJack to the following address and enclose a refund request that includes your name, magicJack phone number and full mailing address.

magicJack, LP

Attention: Consumer Issues Department

P. O. Box 16176

West Palm Beach, FL 33416

We will credit the form of payment you used to purchase your magicJack or mail you a check.

Should you choose to return your magicJack for a refund, future registrations may be prevented.

Sincerely,

magicJack Customer Care"
Back to top
View user's profile Send private message Yahoo Messenger
fujifilm99
MagicJack Contributor


Joined: 27 Jul 2010
Posts: 52
Location: Missouri, USA

PostPosted: Tue Oct 05, 2010 1:55 pm    Post subject: Re: Magic talk banner Reply with quote

[quote="fitter108"]Has anyone on here actually got rid of the banner and if so how?[/quote]

Yes & No.
I can get rid of the ads, but the (now black) screen on the left is still there.

Open a command window.
Menu > Run > cmd

In the resulting window, type the following
(except for the part in <> - those are my comments for you!)

cd \windows\system32\drivers\etc
attrib -r hosts
notepad hosts

<now you are in editor. Insert the following line at the bottom of the file>

127.0.0.1 render.talk4free.com

< save the file as hosts.>
<Notepad will try to add ..txt on the end of the filename >
< Don't let it! Use Save AS and change the file type to ALL FILES >
<exit the editor>

attrib +r hosts
exit

<end of commands>

You should return to windows and the ads are gone.
Back to top
View user's profile Send private message Yahoo Messenger
bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania

PostPosted: Tue Oct 05, 2010 2:00 pm    Post subject: Reply with quote

But just remember then you will no longer see the reminder from MJ when your account expires.
Then we will be getting messages here on how people's MJ is no longer working and if they wait to long to renew how they are not getting a full yr for their $20 ( as MJ uses the ORIGINAL experation date, not when you renew). Also in some cases people have lost their # by waiting to long.
So that is something to keep in mind.
Back to top
View user's profile Send private message AIM Address Yahoo Messenger MSN Messenger
fujifilm99
MagicJack Contributor


Joined: 27 Jul 2010
Posts: 52
Location: Missouri, USA

PostPosted: Tue Oct 05, 2010 2:13 pm    Post subject: magicJack NOT billing? Reply with quote

bitstopjoe wrote:
But just remember then you will no longer see the reminder from MJ when your account expires.
Then we will be getting messages here on how people's MJ is no longer working and if they wait to long to renew how they are not getting a full yr for their $20 ( as MJ uses the ORIGINAL experation date, not when you renew). Also in some cases people have lost their # by waiting to long.
So that is something to keep in mind.


I've only heard one complaint about that (probably same one) Wink

Usually it's:
how do I get my credit card info out of there / how did they get my credit card info?
Back to top
View user's profile Send private message Yahoo Messenger
bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania

PostPosted: Tue Oct 05, 2010 2:20 pm    Post subject: Reply with quote

Trust me it will happen. Why do you think MJ removed the DND after one of their updates? They were tired of getting questions about why their MJ won't ring anymore. Because people forgot they had DND enabled. Also why our contact list is no longer stored on our PC's? Because when people formatted their MJ's ( by the advice of "support" ) they lost their contacts as they were not smart enough to save them elsewhere. So they took that away and now have it on THEIR servers.
It will happen where people forget to renew and then the crap hits the fan here....
There always unintended consequences in pretty much everything....
Back to top
View user's profile Send private message AIM Address Yahoo Messenger MSN Messenger
fujifilm99
MagicJack Contributor


Joined: 27 Jul 2010
Posts: 52
Location: Missouri, USA

PostPosted: Tue Oct 05, 2010 2:27 pm    Post subject: Well, if anybody can scre things up - it's magicJack! Reply with quote

bitstopjoe wrote:
Trust me it will happen. Why do you think MJ removed the DND after one of their updates? They were tired of getting questions about why their MJ won't ring anymore. Because people forgot they had DND enabled. Also why our contact list is no longer stored on our PC's? Because when people formatted their MJ's ( by the advice of "support" ) they lost their contacts as they were not smart enough to save them elsewhere. So they took that away and now have it on THEIR servers.
It will happen where people forget to renew and then the crap hits the fan here....
There always unintended consequences in pretty much everything....


Good points!

FYI There's a script on dslreports.com that amigo_boy wrote to backup your contacts list. I've downloaded it, but not got around to trying it.
Back to top
View user's profile Send private message Yahoo Messenger
bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania

PostPosted: Tue Oct 05, 2010 2:36 pm    Post subject: Reply with quote

Yeah I saw that but I use MagicFeatures and having a contact list on MJ isnt as important to me anymore as now I need to enter my contacts into MF speed dial section in order to have the name and number come up on my phone. The last update from MJ REALLY messed things up for a lot of people and Redpepper really came through with his update to MagicFeatures to make everything work again. Considering they were blindsided by the MJ update as well. They really stand behind their products..

Last edited by bitstopjoe on Tue Oct 05, 2010 2:59 pm; edited 1 time in total
Back to top
View user's profile Send private message AIM Address Yahoo Messenger MSN Messenger
fujifilm99
MagicJack Contributor


Joined: 27 Jul 2010
Posts: 52
Location: Missouri, USA

PostPosted: Tue Oct 05, 2010 2:45 pm    Post subject: Magic features sounds good. Will wait until I'm unblocked... Reply with quote

bitstopjoe wrote:
Yeah I saw that but I use MagicFeatures and having a contact list on MJ isnt as important to me anymore as now I need to enter my contacts into MF speed dial section in order to have the name and number come up on my phone. The last update from MJ REALLY messed things up for a lot of people and Redpepper really came through with his update to MagicFeatures to make everythign work again. Considering they were blindsided by the MJ update as well. They really stand behind their products..

Magic features sounds good. I did look at it briefly, but I think I'll wait until my telco's exchanges are unblocked.

With this gadget, it's nice there's some Good support for it from somebody. Very Happy
Back to top
View user's profile Send private message Yahoo Messenger
tsmith
Dan isn't smart enough to hire me


Joined: 18 Jan 2010
Posts: 420
Location: Utah

PostPosted: Tue Oct 05, 2010 4:24 pm    Post subject: Reply with quote

Another vote for redpepper and crew. They put MJ support to shame (not that MJ needs any help on that score). Makes you wish redpepper's team had developed a similar magicJack device.
Back to top
View user's profile Send private message Visit poster's website
bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania

PostPosted: Tue Oct 05, 2010 4:46 pm    Post subject: Reply with quote

tsmith wrote:
Another vote for redpepper and crew. They put MJ support to shame (not that MJ needs any help on that score). Makes you wish redpepper's team had developed a similar magicJack device.


Ah yes PepperJack and it looks like a little cheese wheel........... I can see it now, very "gooda" Smile
Back to top
View user's profile Send private message AIM Address Yahoo Messenger MSN Messenger
tsmith
Dan isn't smart enough to hire me


Joined: 18 Jan 2010
Posts: 420
Location: Utah

PostPosted: Tue Oct 05, 2010 8:06 pm    Post subject: Reply with quote

Comes with its own "mouse".... Wink
Back to top
View user's profile Send private message Visit poster's website
rhodges
MagicJack Newbie


Joined: 04 Oct 2010
Posts: 4

PostPosted: Wed Oct 06, 2010 10:55 am    Post subject: Re: You COULD call next door, but MJ blocks it. Reply with quote

"1. Your telephone company is small and/or rural?"

Well, not really. It was Verizon until recently when Frontier took over in most of West Virginia. Same Scenario with either.

"2. When you try to call, you get 3 "fast busy" tones and are disconnected"

This really has never happend to me. We have had no problems making calls anywhere so far and my wife makes a lot of them. I seldom receive calls on MJ so am just assuming that there is no problem there. (Still have my Frontier Phone service to receive calls and for local service).

The issue to me is the unavialability of Phone Prefixes almost anywhere unless one is lucky enough to live at the one, or few locations where they are provided in a state. Ironically, WV does have a half dozen or so, but naturally none are for my location. Virginia for example has only one prefix available for the whole state which is relatively in the middle of nowhere seems to me. Arlington in the DC area nor the Va. Capital have any prefixes. By comparison, some localities have several (Baton Rouge for example).

Thanks for the link. Interesting reading.
RTH

fujifilm99 wrote:
rhodges wrote:

Now if MagicJack would only add my local phone prefix like they have been promising that they would do for two years now. They keep telling me, "We are working on it." Their ad for local service is a bit misleading when one's next door neighbor has to call long distance to reach you on MagicJack. In fact, calling yourself for a test call is long distance. Some states only have one locality available.

Respectfully:
RTH


Let me take 2 wild guesses:
1. Your telephone company is small and/or rural?
2. When you try to call, you get 3 "fast busy" tones and are disconnected.

There are no technical issues. magicJack (MJ) can fix this at any time with the flick of a switch. They are just too cheap to pay the connection fees, so they are blocking these numbers (including all of Alaska).

There are a great deal of people addressing this issue in a(nother) unofficial forum on dslreports.com (it's free - I promise).

I recommend that you check out the topic "Forums � VOIP etc � Voice Over IP - VOIP � MagicJack � HELP- Magic Jack can't call local ISP area code" - the link for which is: http://www.dslreports.com/forum/r24566829-HELP-Magic-Jack-cant-call-local-ISP-area-code

Some of us have received the following email message from magicJack with their interpretation of and "solution" to the issue:

"Dear magicJack Customer:

We are working on interconnecting with the telecommunications carrier for the telephone numbers you have been unable to reach. The current rates charged by carriers are cost prohibitive. There is a legal requirement for all companies to interconnect if one carrier requests to do so from the other carrier. We hope we will be successful in doing so.

In the meantime we would be happy to offer you a refund of your unused magicJack and related services per pro rata method, i.e., if used six months, the refund would be approximately $20.00.

Please return your magicJack to the following address and enclose a refund request that includes your name, magicJack phone number and full mailing address.

magicJack, LP

Attention: Consumer Issues Department

P. O. Box 16176

West Palm Beach, FL 33416

We will credit the form of payment you used to purchase your magicJack or mail you a check.

Should you choose to return your magicJack for a refund, future registrations may be prevented.

Sincerely,

magicJack Customer Care"
Back to top
View user's profile Send private message
tdbone1
magicJack Apprentice


Joined: 10 Feb 2010
Posts: 11

PostPosted: Wed Oct 13, 2010 2:25 pm    Post subject: Reply with quote

ummm
i thought this thread was about MAGICTALK BANNER AND PROMO CODE!!!

can we get back to that?

has anyone any info on magictalk and that promo code?
i want to try it out or read about it.

i thought along time ago we were supposed to get magictalk.
what is going on?
Back to top
View user's profile Send private message
nailgunner
MagicJack Sensei


Joined: 18 Mar 2010
Posts: 1548

PostPosted: Wed Oct 13, 2010 2:32 pm    Post subject: Reply with quote

tdbone1 wrote:
ummm
i thought this thread was about MAGICTALK BANNER AND PROMO CODE!!!

can we get back to that?

has anyone any info on magictalk and that promo code?
i want to try it out or read about it.

i thought along time ago we were supposed to get magictalk.
what is going on?


Yea, I think the promo code is "Santa Claus", because you have to believe in him if you think anything MJ promises happens anywhere close to when it should.
Back to top
View user's profile Send private message
jenneys
MagicJack Newbie


Joined: 13 Oct 2010
Posts: 3

PostPosted: Wed Oct 13, 2010 3:20 pm    Post subject: Re:tech support Reply with quote

hi,
guys if you need any type of Technical Support so i
am providing a very best information to all
the best way of the good knowledge is the info
support and advice is mytenerr
----------------------
tips ,
programming
Back to top
View user's profile Send private message
bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania

PostPosted: Wed Oct 13, 2010 3:22 pm    Post subject: Re:tech support Reply with quote

jenneys wrote:
hi,
guys if you need any type of Technical Support so i
am providing a very best information to all
the best way of the good knowledge is the info
support and advice is mytenerr
----------------------
tips ,
programming


But obviously you don't support the use of the English language...
Back to top
View user's profile Send private message AIM Address Yahoo Messenger MSN Messenger
fujifilm99
MagicJack Contributor


Joined: 27 Jul 2010
Posts: 52
Location: Missouri, USA

PostPosted: Wed Oct 13, 2010 4:30 pm    Post subject: magicTalk Screen Reply with quote

tdbone1 wrote:
ummm
i thought this thread was about MAGICTALK BANNER AND PROMO CODE!!!

Well, that's hard to tell, because the title is "MagicJack screen".
tdbone1 wrote:

can we get back to that?

Sure!

However I just wanted to point out that the threads don't always stay exactly on target.

And a few of us are still trying to help you.

And,
fitter108 wrote:
asked "Had anyone if anyone actually got rid of the banner and if so how?


So I told him and you how black-out (but not remove that part of) the screen. I was kinda waiting to hear back from you if blacking out the ads was any help. AFAIK - that's as close as you can get it .

tdbone1 wrote:

Mas anyone any info on magictalk and that promo code?

Some saw the error - don't thing they had the code.

So I'm guessing that "No" - no one has any info on the magicTalk and promo code

Didn't someone fix it by swapping USB cables, so that was suggested also. Did that help?

tdbone1 wrote:
i thought along time ago we were supposed to getting magictalk. what is going on?

Well, I thought I was getting a device with which I could call "anyone in the US and Canada" So, you're not the only one who's disappointed.

It's the usual - "vaporware" crap - same as a lot of companies do.
Take Microsoft next windows release date as promise and add 2 years.

Their site also says Linux support will be done in the first Quarter
of 2010 . It's not done yet. no it's where near working - according to one Live Vchat I had once upon a time.

Maybe that will change someday and magicJack won't post any ads that they can't keep to, but I doubt it.
Until then, that's appeared to be the all you can do - except keep monitoring the thread - someone may see it and answer a year from now.

tdbone1 wrote:

i want to try it out or read about it.
You may have to wait awhile longer to try it.
And IMHO - I personally would not want to be a beta-tester for this.

If you want to read about it, probably all of the known data is contained just in their press releases. I think that's the same date that they hand a copy to their programmers and tell them that they're supposed to write it.

Since apparently this is no longer "magicJack Screen".

May I suggest that you start a new post with a title that reflects the actual current problem and maybe you'll get some more new people to get interested in it. - or realize that may have some info - if not an answer.


Last edited by fujifilm99 on Wed Oct 13, 2010 4:53 pm; edited 1 time in total
Back to top
View user's profile Send private message Yahoo Messenger
fujifilm99
MagicJack Contributor


Joined: 27 Jul 2010
Posts: 52
Location: Missouri, USA

PostPosted: Wed Oct 13, 2010 4:46 pm    Post subject: Re:tech support Reply with quote

bitstopjoe wrote:
jenneys wrote:
hi,
guys if you need any type of Technical Support so i
am providing a very best information to all
the best way of the good knowledge is the info
support and advice is mytenerr
----------------------
tips ,
programming


But obviously you don't support the use of the English language...


Well, she didn't say she was one of their top 10% of support people - like 95% of them currently are! Laughing

No wonder she's looking for side-work...
I just looked at all 3 of her posts and they're totally identical - so she's one of their out-of-work chat-bots.
Back to top
View user's profile Send private message Yahoo Messenger
Vulture1340
MagicJack User


Joined: 14 Nov 2007
Posts: 36

PostPosted: Wed Oct 13, 2010 10:49 pm    Post subject: MagicTalk Reply with quote

bitstopjoe wrote:
All I can suggest is to email [email protected] as some if us have gotten better responses that way than their online chat "help"


Joe Sica


Last week I plugged in my MJ adn got the MT prompt. Since I didnt have the code, I just tried to close the window to no avail. After trying numerous times I just unplugged the damn thing. When I plugged it back in I got the 'Lucky You' screen and thought all was fine. Ne next screen was bad, Defective jack, contact support. I tried it on 3 different PC's and got the same error. I contacted support and spent about three hours with them trying numerous fixes without any luck. I emailed Dan on 10/8/10 explaining my woes. On 10/13/10 I received a reply that they would supply a new one FREE OF CHARGE. I was dumbfounded. I replied today, 10/13/10, that yes I would like a new one and was informed within an hour that one will be shipped 10/14/10. I am truly impressed. Thank you for the address.
Back to top
View user's profile Send private message
crackerjack
Dan Should Pay Me


Joined: 16 Nov 2007
Posts: 784

PostPosted: Wed Oct 13, 2010 11:17 pm    Post subject: Re:tech support Reply with quote

[quote="fujifilm99"]
bitstopjoe wrote:


Well, she didn't say she was one of their top 10% of support people - like 95% of them currently are! Laughing

No wonder she's looking for side-work...
I just looked at all 3 of her posts and they're totally identical - so she's one of their out-of-work chat-bots.


No, since I made her famous as co-star in my MJ Training video, she decided to go solo Rolling Eyes Laughing

Lucky her!!!
Back to top
View user's profile Send private message
tdbone1
magicJack Apprentice


Joined: 10 Feb 2010
Posts: 11

PostPosted: Thu Oct 14, 2010 11:18 am    Post subject: Reply with quote

thanks for the quick replies.

gtalk only works on desktops (as far as voice)
MagicTalk is VaporWare.
CSipSimple lets you enter your magicjack credentials to use your cellphone as a "portable" phone over wifi....but for some reason it works in my house over wifi (when the mj dongle is removed) but if i goto town and use it on an openwifi it appears to not work
i not sure if its just a problem with the Access Points i am connecting to or mj detecting i am not connected to the network the dongle was last being used on.

not sure
anyhow i think i just going to "BUY" Skype and be done with it.
Back to top
View user's profile Send private message
fujifilm99
MagicJack Contributor


Joined: 27 Jul 2010
Posts: 52
Location: Missouri, USA

PostPosted: Wed Oct 20, 2010 5:24 pm    Post subject: Re:tech support Reply with quote

crackerjack wrote:


No, since I made her famous as co-star in my MJ Training video, she decided to go solo Rolling Eyes Laughing

Lucky her!!!

The exact same damn thing has happened to me EVERY time too!
I'd guess it's in their AI programming. They're not obeying the 3 rules of robotics - but then again - Dan Twisted Evil always was a rebel (without a clue).
Back to top
View user's profile Send private message Yahoo Messenger
zegreatone
magicJack Apprentice


Joined: 21 Aug 2009
Posts: 10

PostPosted: Mon Oct 25, 2010 1:39 pm    Post subject: Reply with quote

As other users have reported, today I could not get my MagicJack software to fully load due to the "MagicTalk" window that kept popping open. I would click "Close" and it would just keep popping back open and blocking MagicJack from fully starting.

I plugged my MagicJack directly into my PC's USB port with no USB extension cable and then it finally started working.

MagicJack is such a ridiculous and poorly implemented product. They continue to create more and more issues for their users and the support is terrible. I'm looking for alternatives now, I might go with Ooma.
Back to top
View user's profile Send private message
alan081954
MagicJack Newbie


Joined: 28 Nov 2008
Posts: 4

PostPosted: Thu Oct 28, 2010 2:35 pm    Post subject: Reply with quote

Has anyone figures out a fix for this yet on windows 7, I have not been able to use my phone for 3 days now. 3 hours with the tech help did nothing but waste my time.
Back to top
View user's profile Send private message
nailgunner
MagicJack Sensei


Joined: 18 Mar 2010
Posts: 1548

PostPosted: Thu Oct 28, 2010 2:49 pm    Post subject: Reply with quote

zegreatone wrote:


I plugged my MagicJack directly into my PC's USB port with no USB extension cable and then it finally started working.



The USB cable has nothing to do with the MagicTalk issue FYI. I threw mine out 6 months ago. I get the MagicTalk crap about every 2 weeks at this point. I grit my teeth and swear at MJ under my breath, pull out my device, push it back in, restart MJ, and everything is fine. For about 2 weeks.

If this is all that happens to my MJ, I will be happier than a pig in whatever.
Back to top
View user's profile Send private message
bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania

PostPosted: Thu Oct 28, 2010 2:54 pm    Post subject: Reply with quote

nailgunner wrote:
zegreatone wrote:


I plugged my MagicJack directly into my PC's USB port with no USB extension cable and then it finally started working.



The USB cable has nothing to do with this issue FYI. I threw mine out 6 months ago. I get the MagicTalk crap about every 2 weeks at this point. I grit my teeth and swear at MJ under my breath, pull out my device, push it back in, restart MJ, and everything is fine. For about 2 weeks.

If this is all that happens to my MJ, I will be happier than a pig in whatever.


For some people YES that short cable can fix this issue. If you boot without your dongle ( ok in your case without your MJ DONGLE Smile you will get the MT screen. So USUALLY it means for some reason your USB port is not seeing the MJ dongle and therefore bringing up the MT screen. This all started when MJ did the BIG MJ 2.0 update when they gave the softphone the ability to run both MJ and MT.
You may want to try a different USB port OR use a powered hub. I use one and have not once seen that screen unless I boot without the MJ dongle plugged in as a test to see that screen.
Now does this mean EVERYONE who has the MT screen makes it a usb issue? Probably not but so far everyone I have seen it was..
Of course Y.M.M.V.
Back to top
View user's profile Send private message AIM Address Yahoo Messenger MSN Messenger
nailgunner
MagicJack Sensei


Joined: 18 Mar 2010
Posts: 1548

PostPosted: Thu Oct 28, 2010 3:38 pm    Post subject: Reply with quote

bitstopjoe wrote:

Now does this mean EVERYONE who has the MT screen makes it a usb issue? Probably not but so far everyone I have seen it was..
Of course Y.M.M.V.


I guess since technically I have to re-install the dongle, that makes it some kind of a USB issue. I have a powered hub, so not sure, and it doesn't bother me too much anyways. But certainly if USB is the problem that stupid cable is only going to make it worse.
Back to top
View user's profile Send private message
bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania

PostPosted: Thu Oct 28, 2010 3:44 pm    Post subject: Reply with quote

nailgunner wrote:
bitstopjoe wrote:

Now does this mean EVERYONE who has the MT screen makes it a usb issue? Probably not but so far everyone I have seen it was..
Of course Y.M.M.V.


I guess since technically I have to re-install the dongle, that makes it some kind of a USB issue. I have a powered hub, so not sure, and it doesn't bother me too much anyways. But certainly if USB is the problem that stupid cable is only going to make it worse.


Dont forget the more and more you plug and unplug the MJ the larger the risk of it breaking.. It is not exactly the most sturdy device made..
Back to top
View user's profile Send private message AIM Address Yahoo Messenger MSN Messenger
wolverine7
MagicJack Newbie


Joined: 17 Feb 2011
Posts: 1

PostPosted: Thu Feb 17, 2011 11:30 pm    Post subject: Magic Talk Reply with quote

I have Magic Jack and am tired of it not working all the time, I went two days without getting any calls. Come to find out a friend had been trying to call all that time and could never get through. I tried calling that phone using my skype and it wouldn't go through, but I could use that phone and call out.

Has Magic Talk got all the bugs out without any windows poping up and how does it work if it does not use the jack, does it use a headset instead of a phone???
Back to top
View user's profile Send private message
Kif Kroker
Dan isn't smart enough to hire me


Joined: 20 Oct 2008
Posts: 177
Location: Sioux City, IA

PostPosted: Fri Feb 18, 2011 12:03 pm    Post subject: Re: Magic Talk Reply with quote

wolverine7 wrote:
I have Magic Jack and am tired of it not working all the time, I went two days without getting any calls. Come to find out a friend had been trying to call all that time and could never get through. I tried calling that phone using my skype and it wouldn't go through, but I could use that phone and call out.

Has Magic Talk got all the bugs out without any windows poping up and how does it work if it does not use the jack, does it use a headset instead of a phone???


I signed up for a free account with mT but haven't used it much. The software looks just like the mJ software, so I suspect it exhibits similar behavior. It's in Beta so I doubt "all the bugs" have been worked out. You can use any windows sound device for your audio, so USB headset, speaker/mic jack headset, USB phone, etc.

I believe their are a few solutions to the software popping up, just search the forum. Or you could run your mJ on a different computer. I use an old Pentium 3 IBM Thinkpad that I got free (because it was so old) for mine, that way it doesn't interfere with me on my main computer.

Dave
Back to top
View user's profile Send private message Visit poster's website
nailgunner
MagicJack Sensei


Joined: 18 Mar 2010
Posts: 1548

PostPosted: Fri Feb 18, 2011 2:50 pm    Post subject: Re: Magic Talk Reply with quote

wolverine7 wrote:

Has Magic Talk got all the bugs out without any windows poping up and how does it work if it does not use the jack, does it use a headset instead of a phone???


As a troubled MagicJack user, you really could have answered this question on your own. MagicJack has been around for what, 4..5 years, I really don't know. BUT, in that amount of time, they haven't gotten all the bugs out of MJ. What in your MJ experience gives you any reason to think it won't take that long, if ever, for them to make MagicTalk bug free?
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    magicJack and magicJack Plus Support, Reviews, FAQs and Hacks Forum Index -> Magic Jack Technical Support All times are GMT - 4 Hours
Goto page 1, 2  Next
Page 1 of 2

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB Turbo Extended Edition © 2010, phpBB Group