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livewire94 MagicJack Newbie
Joined: 07 Nov 2011 Posts: 4
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Posted: Sat Nov 12, 2011 11:18 pm Post subject: MagicJack Plus Static IP setup under My Subscriptions?????? |
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I opened ports on my router for the Magic Jack Plus, 5060 and 5070 UDP. My question is: What settings do I enter for setting up a static IP address on my Magicjack plus on the Magic Jack My Subscriptions page?
I can copy most from my PC's network details. What is a Broadcast IP? Where do I find that?
I want to setup a static IP on my MagicJack Plus so that the router doesn't assign a different IP to it therefore closing those ports.
Live Chat Tech Support people are a joke. |
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nexus6 MagicJack Newbie
Joined: 25 Nov 2011 Posts: 1
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Posted: Fri Nov 25, 2011 2:59 am Post subject: Re: MagicJack Plus Static IP setup under My Subscriptions??? |
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livewire94 wrote: | I opened ports on my router for the Magic Jack Plus, 5060 and 5070 UDP. My question is: What settings do I enter for setting up a static IP address on my Magicjack plus on the Magic Jack My Subscriptions page?
I can copy most from my PC's network details. What is a Broadcast IP? Where do I find that?
I want to setup a static IP on my MagicJack Plus so that the router doesn't assign a different IP to it therefore closing those ports.
Live Chat Tech Support people are a joke. |
Here is a chatlog I had with support about the same issue.
Please wait for a site operator to respond.
You are now chatting with 'Garnet'
Your Issue ID for this chat is LTK5540164****X
Garnet: Hello, how may I help you?
Steve: Hello, I have assigned a static IP via the web portal and it seems to not be taking effect on my unit.
Garnet: May I know the exact nature of your problem with full details please?
Steve: Sure, under my account in my.magicjack.com I assigned a static ip address to my magicjack eg. I disabled DHCP and the device is still pulling
dhcp after being power cycled and is not being assigned the address I specified.
Garnet: One moment please...
Garnet: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are not currently in a chat session.
You are now chatting with 'Virgil'
Your Issue ID for this chat is LTK5540164****X
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Marcus'
Your Issue ID for this chat is LTK5540164****X
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Cara'
Your Issue ID for this chat is LTK5540164****X
Steve: Hello?
Cara: hi Steve
Cara: I will be assisting you
Steve: Steve: Hello, I have assigned a static IP via the web portal and it seems to not be taking effect on my unit. Garnet: May I know the exact nature
of your problem with full details please? Steve: Sure, under my account in my.magicjack.com I assigned a static ip address to my magicjack eg. I
disabled DHCP and the device is still pulling dhcp after being power cycled and is not being assigned the address I specified.
Cara: please hold
Cara: may I ask if you have any problems with your account?
Steve: No it is working fine.
Cara: okay
Steve: But I need to be able to assign a static address as specified on the web portal so I can put my firewall rules back in place.
Steve: What do I need to do to get the static addressing to take effect?
Cara: you do not have to
Cara: you can put your firewall back on
Cara: just make sure the udp ports 5060, 5070 goes through your firewall
Steve: Yes, those are the sip ports, however to complete the call I will also need UDP 10000-65535 open outbound. I would prefer to only do that for the
single ip I specified. The option to assign a static ip is on the website what do I need to do to have the setting take effect?
Cara: just add the ip address of your computer
Cara: or you can assign any ip address to it
Steve: Add the address of my computer to what? I am asking how to assign a static ip address to the magic jack and NOT use DHCP. This is really not a
difficult question and the option is clearly in the customer portal.
Cara: you do not have to do that Steve
Cara: just add udp ports that I gave you to your firewall
Cara: and you can put your firewall back into place
Steve: Cara, I have already tried that, yes opening those ports will allow the sip session to establish but not pass voice traffic. I have confirmed
this via my outbound access list registering UDP outbound denies for the DHCP assigned address. I understand that I do not NEED to do this but
understand that I WANT a static ip address assigned to my device.
Cara: add the ip address of your computer
Steve: To what!!! Cara I do not mean any disrespect but I require someone with a bit more knowledge of how your system works or at minimum someone who
can answer my original question. I can handle the firewall configuration, all I need from you is to know how to assign a static ip to the magic jack
device.
Cara: please listen
Cara: we only open the ports that I gave you on the firewall using the IP address of your computer
Cara: that is how we do it
Cara: we also do portforwarding on routers
Cara: using the ports I gave you'
Cara: using the ip address of your computer
Cara: that is all
Steve: Yes Cara fair enough. Now you listen. I understand that but I was not asking you about firewall configuration or the ports that need to be
forwarded. I understand all of that. The question is how do I assign a static address to the magicjack.
Cara: Thank you for waiting. I'll be with you in just a moment.
Cara: please hold
Steve: On my.magicjack.com after logging in and selecting my account there is an option labled "MagicJack plus static network configuration" click
configure, then you are presented with a form, ip address, subnet mask, gateway, broadcast address, and dns servers. I have specified all of these and
would like them to take effect.
Cara: please hold
Cara: do you have your static ip already?
Cara: |
Steve: yes, and I have configured it via the portal.
Cara: please go to control panel
Cara: please open network and sharing center
Steve: ok
Cara: please click View Status or click Local Area connectino
Cara: connection
Cara: click Details tab
Steve: ok
Steve: and?
Cara: find Internet Protocol Version 4 and click it
Cara: then click Properties'
Steve: ok
Steve: ??
Cara: please click Use the following IP address
Cara: type the static IP address there
Steve: Cara, it seems we have a misunderstanding. I am not trying to assign a static address to my computer, I want to assign it to the magicjack. I
have a magicjack plus that will work without a computer, and it currently does but is pulling DHCP.
Cara: .
Steve: to make this easier, what if I gave you the hypothetical situation I am a customer that has a magic jack plus but it is not receiving DHCP, how
would you assign an address to it.
Cara: please hold
Cara: do you have a magicjack plus?
Cara: '
Steve: yes
Cara: is your magicjack plus plugged to your router right now?
Steve: One moment please.
Cara: okay
Steve: Sorry about that. Yes Cara it is
Cara: is your magicjack plus connected to your router now?
Steve: yes
Cara: please give me the brand and model of your router
Steve: Cisco ASA5505
Cara: please hold
Cara: are you able to login to your router?
Cara: is that from linksys?
Steve: Yes I can login, no it is not from linksys. What does my router have to do with this?
Cara: please login to your router
Cara: find dhcp and click dhcp clients list
Steve: yes
Cara: you will see the ip address of your magicjack plus there
Cara: and its mac address
Steve: yes
Cara: okay, then you add magicjack plus ip address to where you want to assign static ip
Steve: Ok, it sounds like you are asking me to do a DHCP reservation based on MAC address. Cisco however in their infinite wisdom has decided not to
support DHCP reservations on the ASA platform.
Cara: .
Steve: The option to configure a static address for the magicjack plus is in the customer portal configuration I am not sure why this needs to be so
difficult. I am just asking why it is not taking effect.
Steve: Cara to make it simple, my magic jack is working fine, it is on IP: 172.16.252.57 I want it on 172.16.252.10 and to remain there indefinitely.
Cara: please hold
Cara: may I ask if you have added the static ip on your magicjack.com?
Cara: my.magicjack.com?
Steve: Yes I have.
Cara: did it take effect?
Cara: what message did you receive?
Steve: No it did not take effect that is why we are talking I did not receive any sort of error message.
Cara: please hold
Cara: try to logout from my.magicjack.com
Cara: and login again
Cara: try to use mozilla firefox
Steve: ok
Cara: .
Cara: .
Steve: Ok, I did and all the settings are correct on the my.magicjack.com site.
Cara: okay
Cara: Is there anything else I may help you with today?
Steve: Yes, the problem is not resolved.
Steve: the magicjack still has the ip of 172.16.252.57 and I need it to have 172.16.252.10 as I defined in the my.magicjack.com portal.
Cara: there could be an issue on your end Steve
Cara: there is no other way to do it
Cara: try to restart your computer and redo the steps
Steve: Cara, restarting my computer has nothing to do with this. How could it be a problem on my end when the device is working properly, sending and
receiving calls but refusing to accept the static ip specified in the customer portal?
Cara: why not just leave this 172.16.252.57 if your magicjack plus is working fine?
Steve: Cara, I really appreciate you trying to help but do you have someone who is more familiar with advanced network configuration? To answer your
question, because my security policy will not allow it. I need to write security rules for the device, if I write the rules for 172.15.252.57 after the
DHCP lease expires it will renew its DHCP lease with likely a different address from the pool thus invalidating my rules and therefore my phone will not
function until I manually correct it again.
Cara: there is no other way to do this than your account at my.magicjack.com
Cara: or you can try to do it later'
Steve: Ok, now we are getting to the root of the issue. The settings are correct on my.magicjack.com, however they are not taking effect on the device.
Is there anything special I need to to to facilitate the change? Does the device need to be plugged into my computer for the change to take effect?
Cara: there is nothing that is needed further for this Steve
Cara: nothing to do to facilitate the change
Steve: Ok, then why has the ip not changed?
Cara: can you try to plug in your magicjack plus on this computer
Cara: then redo the steps again
Steve: sure.
Cara: .
Steve: ok, I have re-saved the settings on my.magicjack.com, I have connected it to this computer and placed a call via the usb connection.
Cara: okay
Steve: I will now disconnect the device and hook it back up via ethernet.
Cara: okay
Steve: ok, the static ip address configuration still did not take effect.
Cara: can you try to restart your router and modem and try it again
Steve: sure
Cara: .
Steve: ok all devices restarted
Cara: try to unplug your router Steve
Cara: for 30 seconds
Cara: and plug it back
Steve: I did, it is not back online yet.
Cara: do you have a very small hole at the back of your modem?
Steve: I am not sure what that is going to prove with repect of the static ip on the magicjack unit.
Steve: no I do not.
Cara: please try to unplug your modem for 15 seconds and plug it back
Steve: Cara, why are you trying to get me to reset my router to defaults?
Cara: no
Cara: just to restart it completely
Steve: I am talking to you on my laptop via my iphone so we don't get disconnected
Steve: I have unplugged it, it does not really get more complete than that.
Cara: okay
Cara: please do it again
Steve: Ok, but what does my router have anything to do with your system sending the commands to assign a static ip address to my magicjack?
Cara: please do again the adding of static ip address
Steve: I am not having a problem with my router, or my magicjack placing or reciving calls. The only problem is it is not picking up the static address
I assigned to it through the website.
Steve: ok.
Cara: .
Steve: Ok, the device still remains configured for DHCP.
Cara: okay
Cara: is the issue fixed now?
Steve: No Not OK, the device is supposed to be STATIC not DHCP.
Steve: Cara, I know you are trying really hard to help but is there someone who is more knowledgeable about the static assignments you can transfer me
to?
Cara: there is nobody that I can transfer you to
Steve: Ok, then how do we get the problem resolved.
Cara: please hold
Cara: I will be reporting your issue to the department who can handle this
Steve: Ok, what do I need to do.
Cara: nothing, just wait for somebody to return to you through email
Steve: ok, I trust they will review our chat logs to fully understand the issue?
Cara: Yes
Cara: they will review everything
Steve: Ok well very good then, when should I expect some information from them?
Cara: I do not have a time frame when their response will be
Cara: but expect an email from them
Cara: just wait for the email okay?
Steve: Ok. |
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conniemadagain Dan isn't smart enough to hire me
Joined: 31 Mar 2009 Posts: 396
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Posted: Fri Nov 25, 2011 8:25 pm Post subject: |
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an email you most likely will NEVER receive ...
I was told that 3 or 4 years ago ... still waiting ... |
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bitstopjoe Future magicJack CEO
Joined: 13 Sep 2008 Posts: 2844 Location: North East Pennsylvania
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Posted: Fri Nov 25, 2011 8:31 pm Post subject: |
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Any day now, any day now |
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SARBound MagicJack Newbie
Joined: 01 Dec 2011 Posts: 9 Location: Quebec, Canada
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Posted: Sat Dec 10, 2011 3:17 am Post subject: |
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I agree this is pathetic...
We have to support ourselves most of the time. |
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nightstryke MagicJack User
Joined: 09 Aug 2009 Posts: 32
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Posted: Sat Dec 10, 2011 10:24 am Post subject: |
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with cheap service comes personal responsibility. |
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markcooperstein MagicJack Newbie
Joined: 18 Feb 2012 Posts: 1
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Posted: Sat Feb 18, 2012 1:38 pm Post subject: |
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I realize that the last post was several months ago, but as of February 18 MagicJack has NOT fixed the problem relating to static IP. I read with humor nexus6 aka Steve's transcript with Cara (if that *really* is her name). I am trying to do the exact thing Steve is trying, use the MagicJack portal to set a static IP on my MagicJack plus, but although the web-based portal says it has successfully set it, my router reports back that it has NOT, it is still at the DHCP doled out IP. My foray with the MagicJack support lasted almost 3 hours and was totally useless. At one point the tech wanted me to go into control panel and change the sound settings on my computer! "Press Start, Control Panel", yadda yadda. What a waste of time! When I responded that I was on a Mac, all I got was "Pledase Wait.. I will be right with you", blah blah. I finally gave up and insisted it be escalated to someone who understood networking. The tech finally responded with "you will be contacted via email when the problem is resolved" insinuating that they know that the problem is on their end. What a total waste of time and energy! I absolutely hate online tech support, and I hyave to say MagicJack is the WORST!!!! |
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