magicJack  and magicJack Plus Support, Reviews, FAQs and Hacks

magicJack and magicJack Plus Support, Reviews, FAQs and Hacks

magicJack and magicJack Plus Unofficial Technical Support. Your Magic Jack and Magic Jack Plus phone service information resource
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 
Magic Jack plus getting hot
Goto page 1, 2  Next
 
Post new topic   Reply to topic    magicJack and magicJack Plus Support, Reviews, FAQs and Hacks -> Magic Jack Technical Support
View previous topic :: View next topic  
Author Message
Denny2
magicJack Apprentice


Joined: 26 Aug 2012
Posts: 20

PostPosted: Sat Sep 15, 2012 4:52 am    Post subject:

I never thought of that, I went ahead and put a 6 inch USB extension cord on my Magic Jack Plus and let it cook awile and felt the 110vac/USB plug and it does get HOT on it's own....good idea.
Denny
Back to top
View user's profile Send private message
Denny2
magicJack Apprentice


Joined: 26 Aug 2012
Posts: 20

PostPosted: Mon Sep 17, 2012 9:44 am    Post subject:

I wanted to post a picture of my STRIPED DOWN Magic Jack Plus, I have now taken off the back cover as well as the front cover , just for better air circulation and it works great, still have a fan blowing on the whole works and hopefully when cooler weather comes, I can get rid of the fan..I also put on the USB extension cord, for extra coolness..
Denny
Back to top
View user's profile Send private message
LivinLarge
magicJack Apprentice


Joined: 14 Dec 2011
Posts: 24

PostPosted: Sun Oct 14, 2012 11:50 am    Post subject: MagicJack Plus Temperature

I've always suspected that the Temperature of the MagicJack Plus Plugged into an outlet is way too hot. I found the temp of 122 degrees( not during use) . I also found the temperature started increasing when I grabbed the phone and started making a call. And just in the short amount of time I was using it the temperature was increasing the more I used it 127 degrees +. I plug the MagicJack Plus into my computer USB port and the temperature is drastically lower approx 85 degrees. And coincidentally the amount of dropped calls was less. So I took a computer case fan connected it it to an A/C adapter and I have it blowing directly on my MagicJack plus. The constant temperature is 85 degrees. Im working on a theory of excessive heat could possibly be the cause of the increase in dropped calls. I have only been using my Fan theory for 2 weeks , (in this time period) I have had 1 dropped call. And I use MagicJack plus for usually minimum 1 hour per call usually 2-3 hour long calls 5-6 times a week. I will need at least 3-4 months to test my theory before I have any conclusions.
Back to top
View user's profile Send private message
Denny2
magicJack Apprentice


Joined: 26 Aug 2012
Posts: 20

PostPosted: Sun Oct 14, 2012 5:11 pm    Post subject:

I think you are correct, I have had a cheap fan I got from Wal Mart blowing on my strip down, ( no case around the Magic Jack Plus) for about 3 months now and no droped calls or really no problems at all, phone service all the time.

I think the Magic Jack Plus plastic case traps the heat inside the black case with no where to go, the least Magic Jack can do is put some louvers in the black plastic case, I took the damn thing off all together and it works fine.
Denny
Back to top
View user's profile Send private message
LivinLarge
magicJack Apprentice


Joined: 14 Dec 2011
Posts: 24

PostPosted: Sat Oct 20, 2012 8:02 pm    Post subject:

Ya, I got on YouTube to see if anybody has already taken their MagicJack Plus apart. I did watch one video where the guy broke it apart. Because i didnt want to break mine while disassembling it. And I see how you can easily pull off the panel the says MagicJack very easily almost like double stick tape. So I took that panel off and made a new cover out of clear plastic. And then made as many holes in it as I could.So now have my fan blowing directly on it. I would love to pull it completely apart and have it blowing in the breeze like you. But unless you got a slick way to do this?? Ill have to stick with my MagicJack HO..lol. Hey its good to have guys working on this idea. Im hoping were on to something. PS : How did you get the back cover off?
Also I just checking the Temperature of the A/C / USB plugin adapter 97 degrees. Its hotter than the MagicJack is, which is reading 85 degrees .I also did what you guys have done and plugged in the 6 inch USB extension
Back to top
View user's profile Send private message
Denny2
magicJack Apprentice


Joined: 26 Aug 2012
Posts: 20

PostPosted: Sat Oct 20, 2012 10:30 pm    Post subject:

Both the front and back covers on the Magic Jack Plus just pop off.
No trick to it.

I also have the 6 inch extenstion on the USB port.

Have had no trouble withthe fan blowing on the guts of the MJ plus.
Denny
Back to top
View user's profile Send private message
LivinLarge
magicJack Apprentice


Joined: 14 Dec 2011
Posts: 24

PostPosted: Sun Oct 21, 2012 11:25 am    Post subject:

Hey Denny2,
I think there maybe different models . Because what I see on mine is the white sticker one the back with some instructions, numbers etc. But on mine the cover is not countersunk on the back like the front one is. Splitting mine in half appears to be the only way I can get mine apart. Like the guy on YouTube. If you could post a pic of yours that would be great.

Here is the YouTube video of the guy opening up his MJ+ . This is what mine looks like. See if this one looks like yours.

http://www.youtube.com/watch?v=XfTNHcLNdwk
Back to top
View user's profile Send private message
Denny2
magicJack Apprentice


Joined: 26 Aug 2012
Posts: 20

PostPosted: Sun Oct 21, 2012 1:12 pm    Post subject:

Yes, Same one, the lable is the back and it just pops off. If you don't have your apart yet, I took a knife and a hammer and split mine apart and then the back will just come off with a little pulling on it.
Denny
Back to top
View user's profile Send private message
LivinLarge
magicJack Apprentice


Joined: 14 Dec 2011
Posts: 24

PostPosted: Sun Oct 21, 2012 8:25 pm    Post subject:

Denny2:

Ok the question is will it break when you do that. Or will you have 2 pieces you can just snap back together?
Back to top
View user's profile Send private message
Denny2
magicJack Apprentice


Joined: 26 Aug 2012
Posts: 20

PostPosted: Sun Oct 21, 2012 10:34 pm    Post subject:

It will break apart at the seam and you will have 2 pieces that you can snap back together, I wish I could send you a picture of my Magic Jack Plus hanging out in mid air on a paper clip being blown by my fan, not getting hot at all....I don't see anyway to POST a photo on this forumn.
Denny
Back to top
View user's profile Send private message
tcgc70
magicJack Apprentice


Joined: 31 Oct 2011
Posts: 24
Location: South Florida

PostPosted: Mon Oct 22, 2012 7:49 am    Post subject:

@Denny2....Check the FAQ section of this site and you will see:
Images can indeed be shown in your posts. However, there is no facility at present for uploading images directly to this board. Therefore you must link to an image stored on a publicly accessible web server, e.g. http://www.some-unknown-place.net/my-picture.gif. You cannot link to pictures stored on your own PC (unless it is a publicly accessible server) nor to images stored behind authentication mechanisms such as Hotmail or Yahoo mailboxes, password-protected sites, etc. To display the image use either the BBCode [img] tag or appropriate HTML (if allowed).
Back to top
View user's profile Send private message
Denny2
magicJack Apprentice


Joined: 26 Aug 2012
Posts: 20

PostPosted: Mon Oct 22, 2012 8:51 am    Post subject:

Ted,
That sounds too complicated.
Denny
Back to top
View user's profile Send private message
LivinLarge
magicJack Apprentice


Joined: 14 Dec 2011
Posts: 24

PostPosted: Mon Oct 22, 2012 9:48 am    Post subject:

Denny2:
I have a mental pic so that will work. Ok Im going to pop mine apart today and see how that goes. Maybe Ill make a MagicJack wind chime..lol
Back to top
View user's profile Send private message
Denny2
magicJack Apprentice


Joined: 26 Aug 2012
Posts: 20

PostPosted: Wed Oct 31, 2012 9:44 pm    Post subject:

Well I got tired of having a fan on my naked Magic Jack Plus, so I got on the online tech support and told the person at the other end of the keyboard that my MJ plus was thermally unstable and they sent me another MJ plus, ( for $9.95 shipping) so I transfered my original number to the replacement one, took 3 seconds, and have had no problems....The new MJ plus got hot but no dropped calls.....just for good measure, I took off the case and have the NEW MJ plus hanging out in mid air with the electronics exposed....
Denny
Back to top
View user's profile Send private message
LivinLarge
magicJack Apprentice


Joined: 14 Dec 2011
Posts: 24

PostPosted: Sat Nov 10, 2012 6:50 pm    Post subject:

Interesting Denny2, Did your new MJ look exactly like your old one?

I have had mine apart and it did drop some calls. And I realized after my phone call I had a big file downloading at that same time so I'm going to blame that one to the download . Also I had some other drops prior to that . It seemed to drop off at the very beginning of the call and then after call back 2 times it worked fine the rest of the conversation.
But one thing I found just recently , I told my friend who I talk with alot to buy a new Panasonic 6.0 phones . His battery in his old phones would die and the call would drop..that was my theory anyway. So he got the new phones and the connection and drop offs are almost gone. So don't rule out the other persons phone if you have calls dropped. I still have my fan blowing on mine . Also FYI : when I'm describing any phone problems I have always used my wireless Panasonic 5.8mhz. I have never really used a direct line into the phone. I'm assuming everyone else is using wireless phones too
Back to top
View user's profile Send private message
Denny2
magicJack Apprentice


Joined: 26 Aug 2012
Posts: 20

PostPosted: Sat Nov 10, 2012 11:56 pm    Post subject:

Well, When I say droped call, the 2 lights on top of the MJ plus would not even be on when it overheated, the green and yellow lights would not even be on, then I took it apart and had a fan blowing on the electronics and it worked fine.Sometimes even with the electronics exposed and NO fan, it would get hot the the Green and yellow light would be off and of course not dial tone.
Denny
Back to top
View user's profile Send private message
LivinLarge
magicJack Apprentice


Joined: 14 Dec 2011
Posts: 24

PostPosted: Mon Nov 12, 2012 10:36 am    Post subject:

I usually don't look at the lights when any calls are dropped. I'm usually out in the garage. So I cant observe very easily from there...lol. But Ill be more aware of them now. My last drop off happened 2 days ago after about an hour conversation, it just goes silent for 2 seconds then went into a dial tone.
Even with the fan blowing. It appears we have more questions than answers.
Back to top
View user's profile Send private message
SteveHC
Dan isn't smart enough to hire me


Joined: 26 Dec 2011
Posts: 498
Location: Southwest Florida

PostPosted: Tue Nov 13, 2012 11:31 pm    Post subject:

The MJ network USUALLY (but not always) automatically disconnects your call at around the one hour mark; sometimes sooner, sometimes later.
Back to top
View user's profile Send private message
LivinLarge
magicJack Apprentice


Joined: 14 Dec 2011
Posts: 24

PostPosted: Wed Nov 14, 2012 2:07 pm    Post subject:

I've had conversations on my MagicJack Plus for over 3 hours many times no drop offs. I remember my older magicjack would drop off at exactly 2 hours exactly every time. But this MJ plus has various results. This is what were trying to figure out. The inconsistency, hopefully well come up with some answers.
Back to top
View user's profile Send private message
SteveHC
Dan isn't smart enough to hire me


Joined: 26 Dec 2011
Posts: 498
Location: Southwest Florida

PostPosted: Wed Nov 14, 2012 5:20 pm    Post subject:

LivinLarge wrote:
I've had conversations on my MagicJack Plus for over 3 hours many times no drop offs. I remember my older magicjack would drop off at exactly 2 hours exactly every time. But this MJ plus has various results. This is what were trying to figure out. The inconsistency, hopefully well come up with some answers.


- Good luck with that Wink You'll find it's not related to heat or whatever... the network EVENTUALLY disconnects regardless of MagicJack device model, whether or not the MJ+'s casing is pulled apart and a fan's blowing directly on it, etc. In the past, at least, the company has claimed that it reserves the right to do this in order to ensure that its servers don't get so overloaded with so many extremely long calls (or calls made by callers who forget to hang up when they're done) that other customers aren't able to place new calls. When it happens to me (again, usually around the one-hour mark but a year or two ago it *used* to occur at around the half-hour mark... they've since increased their network capacity quite dramatically) I just immediately call the other person right back. Still beats the frequency with which my cellular calls get dropped - by about 1,000 percent.
Back to top
View user's profile Send private message
LivinLarge
magicJack Apprentice


Joined: 14 Dec 2011
Posts: 24

PostPosted: Sat Nov 17, 2012 1:09 pm    Post subject:

I feel we are getting better information from this forum than the MJ "Tech" line. I have more confidence from the people in here .
Back to top
View user's profile Send private message
DeepYellow
MagicJack Newbie


Joined: 21 Nov 2012
Posts: 9
Location: Toronto, Canada

PostPosted: Wed Nov 21, 2012 9:14 pm    Post subject: Passive heat sink cooling suggestion for a MJ+ using a power

Passive heat sink cooling suggestion for a MJ+ using a power adapter

-The first time I used the power adapter with my MJ+, the MJ+ became so hot after a while it was uncomfortable to hold - way too hot for electronics to stay healthy. The heat seemed to be coming from the power adapter plug as it was very hot too. I agree with other posters who believe that at least part of the problem is heat traveling from the adapter through the metal to metal USB plug and socket into the MJ+. I haven't had heat issues when running the MJ+ from a computer USB port.

-As other posters have suggested, I added the short USB cable between the MJ+ and the power adapter and the MJ+ was noticeably cooler .

-I also added two passive heat sinks to the MJ+, and the MJ+ hasn't been more than comfortably warm since.

-Specifically, I put a round cake pan upside down close to my computer and a power bar. I placed the MJ+ flat on the pan (couldn't put it in the center as the USB cable is too short), and gently put a large pot with a thick metal base on top of the MJ+.

-The short USB cable supplied with the MJ+ is just long enough to stretch between the power bar and the MJ+ on the upside down cake pan, with enough room for the pot to balance on top of the MJ+ without sliding off. A smaller pot would have no problem at all.

-As an aside, if someone did want to run their MJ+ plugged directly into the power adapter, this particular passive heat sink setup wouldn't work. The power adapter is thicker than the MJ+, so the MJ+ won't lie flat and a pot on top of the MJ+ will be at an angle and slide off . Putting a USB cable, which is thinner than a MJ+, between the power adapter and the MJ+ solves this problem.

-I just used spare pots and pans that were at hand. Both pan and pot have 10" diameters. Any flat metal surface in contact with the MJ+ will conduct heat away from it, cooling it down. The sides of the pan and pot act as cooling fins, increasing surface area and cooling ability. You could also use just one pot or pan, either laying the MJ+ on top of an upside down pot/pan, or putting a right side up pot/pan on top of the MJ+ as it lies on a desk or shelf.

-I received my MJ+ a week ago and will set this up more permanently in a while. I will use a longer USB cable so the MJ+ can be in the center of the pot and pan. Ideally I will somehow secure upper and lower pan/pot so I can hang the whole thing at the back of the shelf, out of the way, and where it will get more air circulation which helps with the cooling. I may get up the courage to take off the MJ+ casing and drill ventilation holes as LivinLarge posted above.

Would love to hear of any other passive cooling ideas (eg no cost once set up).

And a shout out to LivinLarge for the YouTube link showing a MJ+ being opened up.

DY
Back to top
View user's profile Send private message
LivinLarge
magicJack Apprentice


Joined: 14 Dec 2011
Posts: 24

PostPosted: Wed Nov 28, 2012 2:11 pm    Post subject:

No Problem DeepYellow, Just trying to come up with different ideas. And In order to make my vented cover I just took of the one side of my MagicJack Plus . The plastic cover on the side that has the word "magicJack " on it. it just pops right off its only stuck on with double stick tape. I just took it off took a piece of flat plastic ,traced out my original cover cut and new cover and used a paper punch and punched out about 20 holes. Anyway well keep the ideas coming. Right now I have mine plugged into an electrical out let ,no USB extension, and turned my fan off. And its been working fine for the past few weeks. 3 hour + conversations no drop offs. Well see how long this lasts.
Back to top
View user's profile Send private message
DeepYellow
MagicJack Newbie


Joined: 21 Nov 2012
Posts: 9
Location: Toronto, Canada

PostPosted: Wed Nov 28, 2012 9:56 pm    Post subject:

Hi LivinLarge,

Thanks for the detailed step-by-step description of your cooling solution, and how it's working out for you.

The MJ+ plugged directly into the power adapter seems to be the hottest configuration, so it's impressive your device is running without any problems such as dropped calls.

The thing that had been holding me back from ventilating the MJ+ case was voiding the warranty and losing the ability to return the MJ+ for a replacement if it was defective. But if your holes are only in the copy of the plastic cover, the original cover could be put back on if the unit failed, and so sent back.

What do you think of the idea of just removing the cover and leaving the top of the case open?

Take care,

DY
Back to top
View user's profile Send private message
LivinLarge
magicJack Apprentice


Joined: 14 Dec 2011
Posts: 24

PostPosted: Thu Nov 29, 2012 12:33 pm    Post subject:

Ok, DeepYellow..I think for our BETA testing (lol)this will work fine..as long as your not in a damp or very humid location. Ya, just pop the cover right off .And see how it goes.
Back to top
View user's profile Send private message
Denny2
magicJack Apprentice


Joined: 26 Aug 2012
Posts: 20

PostPosted: Sat Dec 01, 2012 12:56 pm    Post subject:

Just for you all information, when I called Magic Jack customer support and told them my Magic Jack Plus was overheating, they sent me a new one and DID NOT WANT THE OLD ONE BACK.....So don't worry about voiding any warranty or punching holes in the case.
Denny
Back to top
View user's profile Send private message
LivinLarge
magicJack Apprentice


Joined: 14 Dec 2011
Posts: 24

PostPosted: Sat Dec 01, 2012 8:15 pm    Post subject:

Hey Denny...great information there. I did not know that.
Back to top
View user's profile Send private message
Denny2
magicJack Apprentice


Joined: 26 Aug 2012
Posts: 20

PostPosted: Sat Dec 01, 2012 11:12 pm    Post subject:

Livin Large,
I was SHOCKED that they did not want the old one back, they sent me everything, the USB cable, power adapter, Magic Jack Plus, I've still got the old original Magic Jack plus and all the things that went with it. All Magic Jack wanted was $9.95 for shipping.......
Denny
Back to top
View user's profile Send private message
Mayo
magicJack Apprentice


Joined: 13 Dec 2012
Posts: 20

PostPosted: Fri Dec 28, 2012 1:29 pm    Post subject:

Thanks you guys.Thats one of the first things I noticed about the magic jack was how HOT it was....so

After reading this i decided to get an exacto blade and pop the front plate off my magic jack. I then got a plastic lid from strawberries and cut it to the size of the magic jack.. I then poped 10-15 holes in the plastic top with a paper holr punch and then taped it back into the place the "magic Jack faceplate" sat. I obviously kept the magic jack faceplate so i can make it "original" at anytime.

I will report back on how it works ...

I also wanted to add I have been thinking maybe its a static build up in the magic jack itself? And I was thinking if you put the magic jack on a powerbar with a timer and have it shut off even for only a few minutes in the middle of the night... if that would work... its just a guess.

Any updates on the guys for this thread? Love to hear them if you do.
Back to top
View user's profile Send private message
Mayo
magicJack Apprentice


Joined: 13 Dec 2012
Posts: 20

PostPosted: Sat Dec 29, 2012 5:41 am    Post subject:

24 hours MG is working perfect so far will update again.
Back to top
View user's profile Send private message
Denny2
magicJack Apprentice


Joined: 26 Aug 2012
Posts: 20

PostPosted: Sat Dec 29, 2012 9:22 am    Post subject:

I don't think you need a lid on the Magic Jack Plus, I have taken my entire case off of mine for great ventelation.
Denny
Back to top
View user's profile Send private message
Mayo
magicJack Apprentice


Joined: 13 Dec 2012
Posts: 20

PostPosted: Sat Dec 29, 2012 4:39 pm    Post subject:

Quote:
I don't think you need a lid on the Magic Jack Plus, I have taken my entire case off of mine for great ventelation.
Denny


I agree 100% my Magic jack been working perfect since I poped the front "faceplate" off of it. I think it was a major design flaw to not have any heat vents built into the magic jack, no wonder so many bad reviews it took me a long time to figure out the problem (thanks to this thread)

Denny does your magic jack now work pretty much perfectly? if so how long?
Back to top
View user's profile Send private message
Denny2
magicJack Apprentice


Joined: 26 Aug 2012
Posts: 20

PostPosted: Sat Dec 29, 2012 7:38 pm    Post subject:

Mayo, Works perfectly for the past 2 months...No problem at all.
Denny
Back to top
View user's profile Send private message
LivinLarge
magicJack Apprentice


Joined: 14 Dec 2011
Posts: 24

PostPosted: Sun Jan 06, 2013 11:52 am    Post subject:

Most recently I've had a few drop offs , but I think what is happening in this case my internet connection is faulty. I don't seem to have many problems, but if it rains outside I have more drop calls. Must be getting a small surge and then disconnects, and then i have to flush the router and modem. Then it works fine. But I'm thinking a lot of my MJ problems are probably faulty cable connection problems. Well be looking into that idea. I don't have much rain here so... But MJ temperature seems to be fine
Back to top
View user's profile Send private message
LivinLarge
magicJack Apprentice


Joined: 14 Dec 2011
Posts: 24

PostPosted: Sun Feb 10, 2013 2:29 am    Post subject: My Magic Jack Flashing blue light

My MJ plus was acting strange today. Dropping off a few times. Sounded like a FAX machine was running in backgound a couple times. Wouldn't hold a dial tone. But if you tried enough times the call would finally go through. Now it is just flashing a blue light. and it will only work if i plug it into my computer. I double checked connections, power source all seem to be fine. Hey Denny2 , if i tell them my MJ is overheating will that come with a new receptacle to USB adapter or will it only come with the MagicJack? Also my MJ plus is over a year old will they still cover it?
Back to top
View user's profile Send private message
Denny2
magicJack Apprentice


Joined: 26 Aug 2012
Posts: 20

PostPosted: Sun Feb 10, 2013 7:25 am    Post subject:

Hey "Livin Large", the Magic Jack has a lifetime warranty, just go to their customer help text thing and tell them you want a new one because of overheating issues..
I don't think it's the power adapter messing up.
They will charge you $9.95 for shipping and you get the whole kit.
Denny2
Back to top
View user's profile Send private message
LivinLarge
magicJack Apprentice


Joined: 14 Dec 2011
Posts: 24

PostPosted: Sun Feb 10, 2013 11:45 am    Post subject:

Thanks for your help Denny2 and here is what I got when I went to MagicJack Live help:

Is the blue light on the front of your magicJack PLUS blinking or solid when plugged into the power adapter?
Solid
Blinking

Request a FREE replacement power adapter by CLICKING HERE
ok

And I try to go back into tech chat and I only get : you do not need to speak with a tech if you have a blue blinking MagicJack, request for free power adapter. So I did. This must be a big problem for these guys.Im going to see how well my MJplus works just plugged into my computer. I usually don't have it plugged in to it. So If it works ok Ill settle for the free power adapter. If it doesn't Ill be getting back on with them

Item Description Qty Price Each Total Price Charge Date
magicJack PLUS Replacement Power Adapter 1 $0.00 $0.00 FREE
No Shipping & Handling $0.00 FREE
Back to top
View user's profile Send private message
LivinLarge
magicJack Apprentice


Joined: 14 Dec 2011
Posts: 24

PostPosted: Thu Feb 14, 2013 6:25 pm    Post subject:

OK, my new power adapter arrived ( took approx 4 days) . MJ plus with new adapter working fine. Actually I have been using the MagicJack Plus plugged into my computer this week. I have found the connections never dropped off and the voice quality sounded as good as a land line connection. Ill be checking the temperatures of the new adapter with the MJ+ attached.
Back to top
View user's profile Send private message
Mayo
magicJack Apprentice


Joined: 13 Dec 2012
Posts: 20

PostPosted: Sat Mar 02, 2013 2:26 pm    Post subject:

Since I have poped off my faceplate , I have had very few issues... I still drop once and awhile (but all my friends and family know about it already, so they just call me back) OR Ill hear the odd weird beep on my end.. but its so rare i really dont care.

Again thanks denny.
Back to top
View user's profile Send private message
LivinLarge
magicJack Apprentice


Joined: 14 Dec 2011
Posts: 24

PostPosted: Thu Mar 07, 2013 11:52 pm    Post subject:

Mayo: that is exactly how it works for me too. My friends and family know if it drops off, its my MagicJack. We call it " MagicJack Dropoff". But if I get too frustrated and if there are too many drop calls I will plug it into the computer itself. Fortunately its been working pretty well. I have my face plate popped off too. I just blow the dust out if I see it getting some built-up.
Back to top
View user's profile Send private message
paultergeist
MagicJack Newbie


Joined: 25 Mar 2013
Posts: 2

PostPosted: Mon Mar 25, 2013 1:19 pm    Post subject:

It's been close to two years now that I bought the MJ+, and it has never worked correctly on my Linksys Router, nor directly connected to my cable modem either when used alone. The blue light has never flashed, and it does get quite warm but not hot.

It only works almost flawlessly when connected to my computer. I do get the occasional disconnect, but that's it.

So I paid extra for the MJ+ and could never get my money's worth because I have to use it as a regular MJ.

I contacted technical support chat dozens of times, and they tried dozens of things to get it working right, but to no avail.

It works, but I have choppy sound that comes in "waves". I can talk for 10 minutes with no problems, then, 30 seconds of choppiness, then another 5 minutes of perfect sound, then another 30 secondes of choppiness...

Connected to the computer (which accesses the internet via Wifi) no problems whatsoever. I've come to the conclusion that MJ+ is an underpowered ARM processor crappy product. The network is also "underpowered" with not enough available "lines" causing occasional time-sharing drop-offs .
Back to top
View user's profile Send private message
Pilot
Dan isn't smart enough to hire me


Joined: 03 Jun 2012
Posts: 195
Location: West Coast

PostPosted: Mon Mar 25, 2013 3:40 pm    Post subject:

The blue light should NOT blink - there is a tiny little white light behind/to one side of the blue light, this little white light should blink, almost in unison with the blinking orange/amber light.
Have never had any "big" problems with my MJ+, by it's own or connected to the pc.
Back to top
View user's profile Send private message
LivinLarge
magicJack Apprentice


Joined: 14 Dec 2011
Posts: 24

PostPosted: Sat Apr 13, 2013 9:46 pm    Post subject:

I don't know about the rest of you all, but I followed the directions from this Forum and got into the settings of the wireless router and opened up some ports specifically for MagicJack Plus to use. It seem to help. I assumed everyone else has already done this. If you haven't done it you should IMO


http://www.phoneservicesupport.com/port-forwarding-instructions-for-the-magicjack-plus-guide-t12420.html
Back to top
View user's profile Send private message
mberlant
Dan Should Pay Me


Joined: 01 Feb 2009
Posts: 829
Location: Japan

PostPosted: Sun Apr 14, 2013 1:00 am    Post subject:

LivinLarge wrote:
I don't know about the rest of you all, but I followed the directions from this Forum and got into the settings of the wireless router and opened up some ports specifically for MagicJack Plus to use.


I'm confused. Exactly how did making tweaks to your router cause your MJ+'s power supply to become strong enough to do its job?
Back to top
View user's profile Send private message
LivinLarge
magicJack Apprentice


Joined: 14 Dec 2011
Posts: 24

PostPosted: Tue Apr 23, 2013 5:14 pm    Post subject:

mberlant wrote:
LivinLarge wrote:
I don't know about the rest of you all, but I followed the directions from this Forum and got into the settings of the wireless router and opened up some ports specifically for MagicJack Plus to use.


I'm confused. Exactly how did making tweaks to your router cause your MJ+'s power supply to become strong enough to do its job?


This has nothing to do with the power supply.
It has helped me with dropoffs. But this maybe different results for different people. MagicJack Plus is ever evolving. And we are the guinea pigs.
Back to top
View user's profile Send private message
duckmon243
MagicJack Newbie


Joined: 05 Jun 2013
Posts: 3

PostPosted: Wed Jun 05, 2013 4:15 pm    Post subject:

I'm a newbie and must say that I love this form. I've got a ton of good information from you guys. I'm quite sure that I have a heat problem but it's not with dropped calls. After I've been on the phone for a half hour so I get kind of garbled sound kinda like bad cell phone reception area. After reading what you guys been trying I'm definitely gonna use the extended cable and split the case open on my magicJack. I'm going to try going step beyond that. I'm gonna use an USB adapter that comes from like a cigarette lighter/power port outlet that you power a lot of your USB voltage type devices in your car. I have an adapter that plugs into wall/AC and it converts to a cigarette lighter so I can plug my USB plug right into then go with the extended cable into the magicJack. What do you think? Any thoughts?
Back to top
View user's profile Send private message
SteveHC
Dan isn't smart enough to hire me


Joined: 26 Dec 2011
Posts: 498
Location: Southwest Florida

PostPosted: Thu Jun 06, 2013 11:42 pm    Post subject:

I wouldn't bother with the "cigarette lighter adapter" business at all. Just use the mj's own a.c. adapter, but connect it to the mj+ via the included usb extension cable. All you're looking to do here is to get the device out of direct physical contact from the a.c. adapter.

Anyway, I'd first try just that alone. If it doesn't fix the problem then open up the case.

But it sounds to me like the issue may very well be with your ISP and/or your router. If you have a router that's separate from the modem (not a combined modem/router unit), try (temporarily, just for testing purposes) disconnecting the router from the modem and connecting the mj+ directly to the modem and see if that corrects the problem; if it does, chances are the problem's with your router's hardware, firmware and/or settings.
Back to top
View user's profile Send private message
duckmon243
MagicJack Newbie


Joined: 05 Jun 2013
Posts: 3

PostPosted: Fri Jun 07, 2013 2:20 am    Post subject:

I am using the extension cable with the cigarette adapter. The heat at the MJ+ has dropped noticeably. I had one extended conversation just tonight and had no garbled sound. So far so good. Thanks for your follow up. Think that as an added precaution that I will split open the case.
Back to top
View user's profile Send private message
SteveHC
Dan isn't smart enough to hire me


Joined: 26 Dec 2011
Posts: 498
Location: Southwest Florida

PostPosted: Fri Jun 07, 2013 2:49 am    Post subject:

Sounds promising!

I don't see how using a cigarette lighter contraption (vs. the mj's a.c. adapter coupled with the USB extension cable) would make any difference (unless you received a defective a.c. adapter or it somehow went bad), but it certainly doesn't hurt the mj+ as long as its voltage and wattage output are the right amount and consistently so.

BTW - MJ has been offering consumers one free replacement a.c. adapter per mj+ device, so I guess some of those a.c. adapters have indeed proved to be defective. And plenty of folks have also been successful at using other a.c. adapers with the mj+.
Back to top
View user's profile Send private message
duckmon243
MagicJack Newbie


Joined: 05 Jun 2013
Posts: 3

PostPosted: Fri Jun 07, 2013 12:14 pm    Post subject:

My bad......kinda! Previous posts had suggested that the power adapter provided by MJ did run hot. So just to eliminate that possibility, I did try my "cigarette plug" adapter. Since then I have plugged in the MJ adapter by itself to see how much heat that it generate. The MJ power adapter did not seem hot at all. I may try it with some sort of component plugged into it, so as to see if it runs hot under load.

Like I said, now I was using the extension cable provided by MJ and the heat is noticeably cooler and the garbled audio has went away.....at least during my first long conversation. I able pretty much convinced that MJ+ problems are due to heat. I intend to split the case so that the internal components are better able to cool.

Thanks
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    magicJack and magicJack Plus Support, Reviews, FAQs and Hacks -> Magic Jack Technical Support All times are GMT - 4 Hours
Goto page 1, 2  Next
Page 1 of 2

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
Powered by phpBB Ultra Turbo Extended Edition Live © 2001-9999, phpBB Group
magicJack and magicJack Plus are trademarks of magicJack LLP. This website is in no way affiliated, endorsed, or sponsored by magicJack LLP, and is an unofficial forum for consumers to openly communicate regarding their experiences with the magicJack products.