magicJack  and magicJack Plus Support, Reviews, FAQs and Hacks

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Jittery VOIP & Thin Client Bandwidth Hog? HELP

 
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Aprmarie
MagicJack Newbie


Joined: 24 Nov 2010
Posts: 3
Location: Kitchener, Ontario, Canada

PostPosted: Mon Sep 26, 2011 11:35 am    Post subject: Jittery VOIP & Thin Client Bandwidth Hog? HELP

Hi

I am technical but new to this technology... have just received an HP T5730 1gb/1gb configured with magic jack. I have plugged it into my router wired. It works but I can hear voice when I call someone but they hear me in broken segments. Also, my other PCs (one imac, 2 win7 laptops, xp laptop) on the network are having trouble getting the internet and email...

There are two issues I would appreciate your help with:

How to fix the jittery voice? and
If the thin client is hogging the bandwidth, can this be fixed?

Many thanks.... Cheers!
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sabresfan
Dan Should Pay Me


Joined: 12 Feb 2009
Posts: 673
Location: Buffalo NY

PostPosted: Mon Sep 26, 2011 2:21 pm    Post subject:

Jitter can be caused by many things. Here's a quick article for some simple things to try to fix it http://www.ehow.com/how_2238303_deal-jitter-voip.html Also I would run a line quality test http://myspeed.visualware.com/indexvoip.php and check the results.
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Aprmarie
MagicJack Newbie


Joined: 24 Nov 2010
Posts: 3
Location: Kitchener, Ontario, Canada

PostPosted: Mon Sep 26, 2011 5:07 pm    Post subject:

Thank you. Jitter at my location is measured as 27.9ms w/ 0 packet loss... is there anything I can do or is this not good for magicjack and I should not use it?

Also, my thin client seems to hog all the bandwidth when it is on... I have shut it down for now while I investigate if there is anything I can do... any suggestios???

Cheers,
:)April
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sabresfan
Dan Should Pay Me


Joined: 12 Feb 2009
Posts: 673
Location: Buffalo NY

PostPosted: Tue Sep 27, 2011 6:18 am    Post subject:

Does your router support QoS? If it does then hopefully this can help. What is your up/down speed on your internet connection?
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Aprmarie
MagicJack Newbie


Joined: 24 Nov 2010
Posts: 3
Location: Kitchener, Ontario, Canada

PostPosted: Tue Sep 27, 2011 6:07 pm    Post subject:

Hi

Thank you once again.

My router is a D-Link DIR825 and does support Qos but I don't know what to do with it. I have started looking at what others are using it for but that's as far as I have researched.

With my thin client engaged, my net speed at 6pm:
PING - 50 UP .50 DOWN 5.2

Cheers,
:)April
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Diggs
Dan isn't smart enough to hire me


Joined: 14 May 2010
Posts: 268

PostPosted: Tue Sep 27, 2011 10:06 pm    Post subject:

One quick thing you can try is switching MJ to the Air Card setting (upper left corner of the dialer screen). Seems that uses a codec that requires less bandwidth. Don't forget to restart it after you switch it.
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