magicJack and magicJack Plus Support, Reviews, FAQs and Hacks

dleitch177 · Posted: Thu Apr 12, 2012 7:20 pm Post subject: Names on caller ID?

Been following the discussions on this thread and haven't seen this problem:

Have a MJ+ (no PC involved) wired into the whole house system. Caller ID works on incoming calls to all phones BUT there are no "names" appearing on the incoming calls, only the phone number repeated twice on the phone displays.

Before switching to the MJ+, Time Warner and ATT used to display incoming names on the phones, so I know the phones work properly. Numerous "chats" with MJ support reps for the past 3 weeks and they have no idea what's going on but turned it over to their technicians.

Anyone else missing the names on incoming calls? Any solutions found yet?

Dave in Columbus, OH

bitstopjoe · Posted: Thu Apr 12, 2012 7:25 pm Post subject:

Yes MJ caller ID does not display names.. This has been discussed here.
Of course you could purchase MagicFeatures which would give you Caller ID name PLUS a whole lot more, however you have to have your MJ Plus plugged into your USB port for it to work. http://www.pcphonesoft.com/

fightripoffs · MagicJack Newbie Joined: 21 Apr 2012 Posts: 2

hey too bad that cant fix dropped calls too !

TechGuru · MagicJack Newbie Joined: 04 Oct 2012 Posts: 3

So if it's the audio ringing on the line causing the problem where is the ring audio file located? One should just be able to over write it with a blank no sound audio file.

But anyway, The 100K resistor worked for me, MJ plugged directly into a server running Win2K8 R2, and yes I have it running as a service (it's awesome).

My MJ is pretty old, I got it back when they first came out.

BILLY_KIDD · magicJack Apprentice Joined: 02 Mar 2012 Posts: 11

Techguru, how did you get your mj running as a Service?

TechGuru · MagicJack Newbie Joined: 04 Oct 2012 Posts: 3

LessImpressed · magicJack Apprentice Joined: 08 Oct 2012 Posts: 14

Wattage shouldn't matter. Since the range of resistance was 20k to 1m, the 100k is probably not critical enough to spend extra for the +/- 1% vs 10%. You can also buy shrink-tubing that will cover the soldered (don't just twist) connections and the body of the resistor.
The resistor dampens voltage transients on the phone lines.
Price would be my criterion on the resistor. Buy the cheapest combination that gives you 100,000 ohms, the largest wattage and accuracy numbers.
The +/- % meand that if you buy a 100k at 1% ir will be somewhere between 99k and 101k. A 10% is between 90k and 110k. From the sizing experiments above, the 10% should be fine.
I watched a design engineer once building a prototype printed circuit board. Every resistor, capacitor and inductor was adjustable. He tweaked them till the circuit worked, glued them in place, removed and measured them and then wrote the value on his circuit diagram. These cards were for IBM mainframes.
I also received three "engineering changes" for reliability in a "critical circuit".
The original resistor was 1 megohm. The first replacement was 500k. The second was 100k. The one that fixed the problem was 15k.
It was interesting to me that all four resistors were +/- 1% (the most expensive kind). The 15k resistor was 0.00000225% of the original.

DrSteve · MagicJack Newbie Joined: 18 Sep 2018 Posts: 1

yes, it works. Just tried it last night using a female/female coupler with 100k between red/green. Caller ID restored (on power source MJ (not usb driven))

Why majicjack does not add this to their devices is not understood, since this has been a problem for a long time.