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HOWTO ... Class Action against MAGICJACK ... Help others !!!
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WinRiddance
magicJack Apprentice


Joined: 17 Jan 2012
Posts: 22

PostPosted: Mon Apr 02, 2012 6:25 pm    Post subject: HOWTO ... Class Action against MAGICJACK ... Help others !!! Reply with quote

Bought my parents MJ PLUS for Christmas after we purchased two of them for ourselves. Registered them in early January. Ours work fine. My parents have Brighthouse/Roadrunner ... so do we. My parents have a UBEE router ... so did we (until we upgraded to lightning). After my parents (Senior Citizens, little to not computer literate) found out about the 5 year plan which would save a bundle, they decided to go for it. They also purchased some International minutes since they have friends & relatives Overseas. Additionally my parents paid to have their number ported to MagicJack. So far they're out close to $150 not counting the money that we initially paid for just the MJ PLUS. That's the background. Now the rest ....

Because of my parent's lack of computer skills I've driven to their home (1.5 hours both ways) on six different occasions during the past 8 weeks. Not only did I chat with MJ Online support for over 15 hours total, but we've also had the MJ PLUS device replaced for which my parents were charged another $10 bucks. I took screenshots of most of our chat sessions, just to have a record.

We've also had Brighthouse replace the UBEE router. Recently my parents received a brand new one out of the retail package. Oh, and before I forget, my parents have the same phones that we use on our MJ PLUS which work fine for us. TWICE my parents had elevated support engineers take over their Windows7 machine for porting stuff (we use Linux so we don't know anything about the Windows7 networking guts). The last engineer simply closed the browser, ending our chat session after 3 hours. WTF, I couldn't believe it. I could restore the previous browser session but the chat connection was broken of course. Got a screenshot of the end though .... session ended by visitor (engineer visiting my parent's computer). My parents are on a fixed income and they're screaming mad at having lost $150 bucks since they're pretty certain at this point ... after two months ... that the MJ PLUS will never work for them. So now my Dad wants me to find out if anyone knows anything about pending class action lawsuits against MagicJack since MJ refuses to refund their money based on the 30 day return policy.

They (MJ) don't care that this is not buyer's remorse but two months of fiddling, chatting, and driving without ever getting it to work correctly for them. Based on my parent's experience I have to agree with them, they should be able o get their money back. Any thoughts, ideas, or links to class action suits would be appreciated.
Sorry about the length of this .... Embarassed

.
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PostPosted: Mon Apr 02, 2012 6:25 pm    Post subject: Magicjack support, tips, tricks, and hacks

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nailgunner
MagicJack Sensei


Joined: 18 Mar 2010
Posts: 1548

PostPosted: Mon Apr 02, 2012 8:42 pm    Post subject: Re: HOWTO ... Class Action against MAGICJACK ... Help others Reply with quote

WinRiddance wrote:
links to class action suits would be appreciated.


The first hit on google is this site, which has been up since 2008, last copyright 2011:

http://magicjackclassaction.com
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WinRiddance
magicJack Apprentice


Joined: 17 Jan 2012
Posts: 22

PostPosted: Tue Apr 03, 2012 8:29 am    Post subject: Reply with quote

Thanks, but yeah, I already saw that page too. Based on the primitive formatting (looks more like a page from 2000 or earlier), the colors, and the amount of requested info. without details about the owner/law office ... I was thinking that that page might just be BS to get info. from people, perhaps for identity theft? Even the title of the page ... New Page 1 ... looks bogus (been Online since 1991). I can whip up an identical page like that in 5 minutes flat. In 10 - 15 minutes I can make that same page look substantially more professional. Not trying to be paranoid, but I've never seen any legal page like that without prominent info. about the law office that owns the page. Just doesn't seem like a real page from a real law office that's actually doing anything (IMO) ...

.
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nailgunner
MagicJack Sensei


Joined: 18 Mar 2010
Posts: 1548

PostPosted: Tue Apr 03, 2012 8:47 am    Post subject: Reply with quote

My real point was that people have been talking about a class action suit against MJ for a LONG time, as I'm sure your search also showed you.

As far as this one, the attorneys name on the site, Mark Triesch, is showing up as a legit one from my quick search. I would think if you were serious, maybe a more thorough search about his background (for one thing, any ties to magicJack) and a phone call to him would be easy enough.
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cell14
Dan Should Pay Me


Joined: 23 May 2009
Posts: 673
Location: South FL

PostPosted: Tue Apr 03, 2012 12:48 pm    Post subject: Reply with quote

With the current limitations on class action lawsuits the Corporate Court of the US ( formerly known as the US Supreme Court) imposed, I would think twice before spending a penny or another working hour on this issue..
MJ/Vocatec is an unscrupulous company, but that's no secret. Everybody who checked around knows that. I am sorry for your folks, but they seem to me vulnerable to all kind of schemes. I would take it as tuition costs for a lesson learned and get a better VOIP provider, to start with Obi/ Google voice( FREE), Callcentric, Anveo, Voip.ms or whoever otherwise fits your needs. Smile
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nailgunner
MagicJack Sensei


Joined: 18 Mar 2010
Posts: 1548

PostPosted: Tue Apr 03, 2012 1:22 pm    Post subject: Reply with quote

cell14 wrote:
With the current limitations on class action lawsuits the Corporate Court of the US ( formerly known as the US Supreme Court) imposed


It's better than letting left-wing nuts run the country, imo. Hopefully they do the constitutionally correct thing and throw every word of ObamaCare in the garbage where it belongs.

That said, class action lawsuits are filed all the time, so the limits aren't stopping all legitimate complaints. It is also possible that attorneys have looked at it and decided there is either no merit to it, or they can't make enough money off of it. Either way, it certainly causes no harm, and very little effort, for Mr/Mrs/Ms WinRiddance to contact Mark and see what the story is.

Edit: I'm just not sure I would call him from a MJ. Cool
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cell14
Dan Should Pay Me


Joined: 23 May 2009
Posts: 673
Location: South FL

PostPosted: Tue Apr 03, 2012 10:25 pm    Post subject: Reply with quote

Actually, it became practically impossible to file class action law suits if the contract involved contains a wording prohibiting them. That decision effectively overode a number of state laws mandating otherwise.
Oh no, we do not want to get into broader political discussion Shocked
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WinRiddance
magicJack Apprentice


Joined: 17 Jan 2012
Posts: 22

PostPosted: Wed Apr 04, 2012 12:18 am    Post subject: Reply with quote

Bush #2 virtually destroyed the country, lied to everyone endlessly, had his cronies falsify war potential evidence, led us into a BS war that costs thousands of American lives while ruining our economy and providing more *BILLIONS* of $$$ than ever before to people like heart transplant lier & war monger Cheney ...
(My Dad retired Army, I was in for 6 years, our Son is applying for Westpoint)

... and you feel it's alright to hijack my thread with your political BS ??? Last time I checked it's always been inherently easier/faster to create *ANY* problem such as fraud, bad marriage, bad child rearing, bad education, etc ... followed by corrections that took just as long if not longer to undo.

... so Bush #2 had 8 years to literally bring this country to its knees and people are screaming at Obama because he wasn't able to miraculously fix everything during the first term while battling republicans who openly defied him just about every step of the way. Yeah, I guess you have all the right in the World to be sooooooo gosh darn upset at Obama ... or does it just maybe have to do with something else?

Other *CIVILIZED*countries have national healthcare too and it works very very well, England, Sweden, Holland, Germany, just to name a few. America is the only civilized country in the World where "socialism" (doing what's good & right for those less fortunate) is treated as a dirty word.

Geeez, this post of mine is pretty inappropriate here, but I guess no more so than someone who blatantly tried to hijack my thread for their own political agenda. Hey forum admin, how about deleting all of this completely unrelated political garbage that has no business being here ???
Thank you.

.
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nailgunner
MagicJack Sensei


Joined: 18 Mar 2010
Posts: 1548

PostPosted: Wed Apr 04, 2012 12:57 am    Post subject: Reply with quote

1) If you're referring to me, I didn't make the Supreme Court political statement, just merely commented on it. Which was pretty slick of him to make a political statement in his post, and then bemoan it being expanded on in a later post.

2) For someone who read my initial link, claimed it was a bogus site because there wasn't details of the owner, when his name was clearly stated, it appears you can use all the education you can use, political or otherwise.

3) ObamaCare is not going to create national health care like England, Sweden, etc. It is going to force people who don't have health insurance to buy it, under financial penalty if they don't. The penalty is less than most people would pay for the insurance, so they will just pay the penalty and only buy the insurance when they get really sick and need it. The insurance companies will be required to provide coverage to these sick people, which in the end will only make everyone's rates go higher. It's called "adverse selection", and it's a moronic idea. Forget the blatant unconstitutionality of being required to buy health insurance by the federal government, that moronic provision, by itself, makes the whole thing deserve a quick and painfull death.

4) The forum admin couldn't give a rats ass about your thread being hijacked.

Edit: If ANYTHING, the forum admin should move this whole thread out of this section, since none of this fits the description of the section "magicJack News" "Latest news from magicJack"
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WinRiddance
magicJack Apprentice


Joined: 17 Jan 2012
Posts: 22

PostPosted: Wed Apr 04, 2012 8:32 am    Post subject: Reply with quote

LATEST NEWS ... would have meant the most current links to news and/or class action information against MagicJack. It's a matter of interpretation and there was no better place to put this thread from my point of view.

The one thing that you're conveniently forgetting about current US based healthcare is the fact that the insurance companies *NOT* doctors or hospitals, are largely to blame for inflated, unscrupulously unjustified prices. In many cases our current healthcare cost triple and quadruple the amount of what's really required and those fees are set by insurance companies who are 99% responsible for the mess that our healthcare is in.

EXAMPLE: I had major back surgery in 2003. There were 3 evaluations and 2 MRI scans which I paid out of pocket. The surgery itself lasted 3 hours and I spent 5 days in the hospital from start to leaving and that cost, surgery included, $37.000 dollars of which the surgeons fee was $28.000 for his 3 hours of work (our insurance paid the surgery). This guy does 2 surgeries per day, three times per week. That's 5 x $28.000 every week.

In many civilized countries (Germany & England included) it's the government that dictates how much a surgeon or a hospital is permitted to charge. That's because those "socialist" governments (we the people, by the people, for the people) understand that insurance companies, greedy people & corporations will never voluntarily charge proper rates. Just imagine how much money would be saved across the board on insurance costs if a surgeon couldn't charge more than $2.000 per hour of active surgery time. That alone would save this country *BILLIONS* of dollars *PER YEAR* which could then be rolled into national healthcare. Obamacare has nothing at all to do with our current healthcare problems. It's lobbyists and insurance companies that need to desperately be legislated ... but since this country is owned by corporations & media and since our President has become nothing more than a figure head who's forced to bow under time and time again, our current healthcare mess can not possibly change ... EVER ... because it would quite possibly require an uprising of the people to change anything that drastically.

Where other countries are being sanctioned and conducted war against for their atrocities, we, the USA, do an exemplary job of killing tens of thousands of our very own people every year with shitty legislation, bad politics, and greedy corporations who have the money to control damn near anything. I guess it just doesn't look as badly as blown up bodies on the screen, but aside from that ... where's the difference ??? Hah, what a thread this has become ...
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nailgunner
MagicJack Sensei


Joined: 18 Mar 2010
Posts: 1548

PostPosted: Wed Apr 04, 2012 10:12 am    Post subject: Reply with quote

WinRiddance wrote:
LATEST NEWS ... would have meant the most current links to news and/or class action information against MagicJack. It's a matter of interpretation and there was no better place to put this thread from my point of view.


Since the sub-heading is "latest news FROM magicJack", it would seem maybe the "rant" section, since that is in essence what the initial post was, might have been a "slightly" better choice.

Of course I can see how someone who thinks socialized anything, let alone medicine, would be a good thing for this country would be confused on where to post.

I am totally ending my part of this conversation with 4 notes:

1) Whenever almost anyone in the world needs the latest and best medical care they can get they usually head for the United States. Not other "civilized" countries like England, Sweden, Germany, Canada etc. It is not a coincidence that our free market system in health care and other "products" has produced the gold standard in so many things. The easiest way to shut down any innovative system is to turn it over to the government to run.

2) ObamaCare does nothing to fix the problems with a system that does have some issues (mostly because the government keeps making things worse by trying to make things better). Other than assessing a "tax" penalty on people, who will probably not pay it and just add to the IRS enforcement bureaucracy, and then still allow them to buy insurance after they get real sick, nothing significant will change in our current system. Insurance rates will go nowhere but UP. This particular law is a joke and will not fix anything.

3) This country is facing a shortage of Doctors as it is. Limiting what the free market will allow them to make is about as stupid an idea as can be thought of. The surgeon that your insurance company paid the "outrageous" fees to probably spent at least 8 years in medical school/training, had a ton of student loans to pay off and probably pays more than $100,000 in malpractice insurance. To get to that level is incredibly difficult, and I don't begrudge them a penny that they make. So yea, lets chase the smart and hard working among us into another profession where they can make a comparable living. Maybe make millions a year as a malpractice lawyer suing Doctors instead. Class envy over what Doctors make is not the way to fix a system.

4) If you really think the federal government is good at running ANY business, let alone a medical one, tell me what kind of job they have done running the Veterans Administration medical system? Not to mention the Medicare/Medicaid systems. It's laughable to think that they won't screw up running the whole medical system in a major way. Turning a huge part of our economy over to a bunch of career bureaucrats will end up in nothing but a disaster.

Imo, I might add.
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cell14
Dan Should Pay Me


Joined: 23 May 2009
Posts: 673
Location: South FL

PostPosted: Wed Apr 04, 2012 12:14 pm    Post subject: Reply with quote

Nailgunner, i am as slick as an oil spill, but not slick enough to glide from a pro corporate decision about class action lawsuits to Obamacare. that was you, buddy... Smile
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nailgunner
MagicJack Sensei


Joined: 18 Mar 2010
Posts: 1548

PostPosted: Wed Apr 04, 2012 1:04 pm    Post subject: Reply with quote

cell14 wrote:
Nailgunner, i am as slick as an oil spill, but not slick enough to glide from a pro corporate decision about class action lawsuits to Obamacare. that was you, buddy... Smile


Cool I just assumed that a shot at the Supreme Court opened the discussion for other SC topics. My bad. Laughing
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WinRiddance
magicJack Apprentice


Joined: 17 Jan 2012
Posts: 22

PostPosted: Wed Apr 04, 2012 1:24 pm    Post subject: Reply with quote

nailgunner wrote:


1) Whenever almost anyone in the world needs the latest and best medical care they can get they usually head for the United States. Not other "civilized" countries like England, Sweden, Germany, Canada etc. It is not a coincidence that our free market system in health care and other "products" has produced the gold standard in so many things.

2) ObamaCare does nothing to fix the problems with a system that does have some issues (mostly because the government keeps making things worse by trying to make things better). Other than assessing a "tax" penalty on people, who will probably not pay it and just add to the IRS enforcement bureaucracy, and then still allow them to buy insurance after they get real sick, nothing significant will change in our current system. Insurance rates will go nowhere but UP. This particular law is a joke and will not fix anything.

3) This country is facing a shortage of Doctors as it is. Limiting what the free market will allow them to make is about as stupid an idea as can be thought of. The surgeon that your insurance company paid the "outrageous" fees to probably spent at least 8 years in medical school/training, had a ton of student loans to pay off and probably pays more than $100,000 in malpractice insurance. To get to that level is incredibly difficult, and I don't begrudge them a penny that they make. So yea, lets chase the smart and hard working among us into another profession where they can make a comparable living. Maybe make millions a year as a malpractice lawyer suing Doctors instead. Class envy over what Doctors make is not the way to fix a system.

4) If you really think the federal government is good at running ANY business, let alone a medical one, tell me what kind of job they have done running the Veterans Administration medical system? Not to mention the Medicare/Medicaid systems. It's laughable to think that they won't screw up running the whole medical system in a major way. Turning a huge part of our economy over to a bunch of career bureaucrats will end up in nothing but a disaster.
.


Your point 1: Wow, you have no idea how far off-base you are. Those days are loooooong gone. Even when I had my back surgery in 2003 there were better options available in 3 different European countries, options that were still being tried here, pending approval which came 2 years later). That's the difference between keeping track of GLOBAL NEWS (which I do daily) and watching USA news only. Did you know there are two different CNN channels? One to keep Americans in America dumb & naive, and the other one with news from all around the World. Even countries like New Dheli/India have made strides that we couldn't keep up with in the past 10 years. We haven't been the "Gold Standard" in a long time and there are far more celebrities and athletes going Overseas for major medical issues, then ones who are coming here. CANCER is about the only area of medicine where we can claim to know more than anyone else, but even in that area others are right on our heels. I can't believe how grossly misinformed you are.

Your point 2: I don't care about Obamacare either, but you're completely missing what I was getting at. These days any Decmocratic President has become pretty much helpless to do anything worthwhile if it involves cooperation from the Republican side. Just look at Clinton, they actually wanted to oust him for screwing around and getting blow jobs ... like that would stop you or me or anyone else from being able to do their job right ... yet in the end he not only got rid of the budget deficit, but even had us sitting in the plus. Obama, another Democrat, and on top of that a Black Man, is having to wade through quicksand every step of the way to get *ANYTHING* done. In light of that, the current "Obamacare" was all that could be accomplished after the Republicans broke everything down completely. Eight years of destruction and I guess you're another one of those who expects miracles in the first term of 4 years? Utterly preposterous ... not to mention impossible !!!

Your point 3: I have no idea where you're getting your information from but if there's an actual shortage of Doctors ... then that's because America is the only civilzed Country on Earth where Education has turned into business. In most Countries a college education is based on the *ABILITY* of a student to be able to grasp the required knowledge for a degree, often having to pay for nothing more than books & Materials which is commonly less than $2000 per year. But in America tuition costs have sky rocketed year after year after year for the past 20 years ... to the point that anyone without a full scholarship has to think very hard whether or not they want to go after their degree, followed by paying off Student loans and other types of loans for the next 20 years or more years of their lives. DUH, you can't blame people for thinking twice before deciding to go after a 4 or an 8 year degree anymore. Are you really so blissfully unaware of the fact that there are over 1 MILLION college educated folks working in fast food joints because they took worthless classes that should never have been offered in the first place? That in and of itself should be a crime. College has become such a business that many if not most colleges are filled with worthless "crap courses" just to get more more confused students, more people enrolling, to continue making even more money ... often with such courses that benefit nobody at all, least of all the Student who has to pay through the nose for those courses. Some college coaches are making *MILLIONS* of dolalrs in salaries. THey're no better than a glorified High School coach and you actually wonder why tuitions are what they are ??? And in case you didn't know, many surgeons who work directly out of a hospital have their malpractice covered by the hospital which is substantially more affordable. Now if we passed some decent laws, prohibiting frivolous lawsuits or prohibiting massive, often absurd judgments, then that too would help save *BILLIONS* that could be used more intelligently for healthcare. That's what a socialist Government does ... they look for abusive behavior in the Non-government areas and pass laws to stop such abuses.

Your point 4: It's truly sad to see how low this Country has sunk in the past 30 years. Especially themany people who are screaming endlessly about too much Government and the terrible power that Government abuses ... while completely ignoring the civilian abuses ... Maydoff ruining the lives of thousands, Haliburton with dirty business to get $BILLIONS worth of contracts that permit a $36K per year earning earning soldier to work side by side in a war zone with a civilian who makes triple and quadruple of that with better equipment, the Enron scandal which ruined the lives of thousands of families, the abuses by Adelphia cable, the sweat shop jobs by major *AMERICAN* companies who hide out in other countries to avoid hiring American workers at home. Man, don't even get me started. Everyone points to the stupidity of our Government while being too stupid themselves to realize just how well most people here are being played by the News Media and huge Corporations. There's no way on this planet that you're going to have me believe for even 1 second that our Government is as bad or worse than the many terrible terrible things that American families had to suffer through, at the hands of civilian American Corporations. As intimated earlier, most of us here in the USA are being kept nice and stupid by MSNBC, FOX News (the worst), CNN, and so on. And because many people are (NOW) completely overworked and underpaid, they're just too damn busy to pay attention or to give a damn about what's *REALLY* going on here.
Oh yeah, but let's tie the Government up as much as possible (since that's what big corporate America is looking for anyway).

LESS Government = LESS oversight = MORE corporate power = MORE money to be made and more people to suffer for it. (IMO)
Amen, that's it for me too.

.
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As of February 2012 MAGICJACK officially SUCKS like nothing else in the World ... NOTHING is worth this amount of headaches
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nailgunner
MagicJack Sensei


Joined: 18 Mar 2010
Posts: 1548

PostPosted: Wed Apr 04, 2012 2:38 pm    Post subject: Reply with quote

Since I had stated that an earlier post was "the last" of a conversation, I feel impelled to say that this is the post of a "different" conversation.

The only people in this world who are "off-base" are those that still think that after failure after failure after failure that socialism will still work in any productive country for more than a generation or 2. As soon as people figure out that they can get most everything for free they lose all incentive to better themselves. Why work harder when the fruits of your labors go into a general pot, especially when your neighbor Fred sits on his ass all day?

Just ask the Soviet (oops not a UNION anymore), Cuba, and North Korea. It doesn't work. Even the Chinese are realizing it. And all the expensive social policies of all those great European countries is starting to come back and bite them in the ass. I don't need to watch the 2nd CNN channel to see it all unraveling before my eyes. Greece is the first of many to come. It is unsustainable. That shit is not free, someone has to pay for it. And as soon as you have sucked as much as you can out of the actual taxpayers, it all falls apart. And don't give me that lame-ass crap about the rich needing to pay their fair share, class envy crap, either. The top 5% of income earners pay 59% of the total taxes in this country. Almost HALF the people in the USA pay NO income tax at all.

Seriously? New treatments can't be done in this country because of excessive government red tape. But the Liberals have a great idea, let's get the government MORE involved because..ummm..more red tape..that will..um..make experimental medical procedures..less..we mean more likely. It's that kind of non-sensible logic, talking out of both sides of their mouths crap, that pervades all their thinking. So, yea, lets give the same people who do such a magnificent job of running the VA/Medicare/Medicaid the keys to the whole medical system and see how long that implodes of it's own bureaucratic weight.

And I'm sure it wasn't on CNN International, so some of you "might" have missed it. Clinton wasn't being impeached for a sex act. It was for lying about it under oath. You know, the I swear to tell the whole truth and nothing but the truth. Under penalties of perjury thingy? I actually knew someone that during all that fuss, got a visit from a local FBI office for perjury in a bankruptcy case. She was protecting a relative, and it was found out. They gave her the choice of telling the truth or 12 months of community service. If you rob a bank it matters little if you walk out with $100 or $100,000, you will see a jail. It shouldn't and doesn't matter what you are lying about under oath, perjury is perjury.
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