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HELP!!! is MJ down!!! ??



 
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jimisbell
Dan isn't smart enough to hire me


Joined: 19 Mar 2009
Posts: 153
Location: Third Coast

PostPosted: Tue Jun 09, 2009 2:07 pm    Post subject: HELP!!! is MJ down!!! ?? Reply with quote

For the last 12 hours I have had a message on screen that says that for the next 60 seconds I should not dial because there is an upgrade in progress. I have NO phone service and the message never goes away. I also have a message that I should "double click here" because there is no internet connection. But there IS internet connection, because I am using it NOW>>>>Is there a problem with MJ?
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jimisbell
Dan isn't smart enough to hire me


Joined: 19 Mar 2009
Posts: 153
Location: Third Coast

PostPosted: Tue Jun 09, 2009 4:13 pm    Post subject: Reply with quote

I noticed that 12 people have read this. None have responded. Does that mean your phone service is down but you dont want to talk about it. Or does that mean your phone service is ok, and you dont want to talk about it ? ? ? ?

Geese, someone talk. Either your service is fine and MJ is NOT down and I should start looking elsewhere....or your service is down and I should relax till its back in service.....

either case I would like to hear about it.
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maine-iac
Dan isn't smart enough to hire me


Joined: 25 Mar 2008
Posts: 347
Location: GA

PostPosted: Tue Jun 09, 2009 4:14 pm    Post subject: Re: HELP!!! is MJ down!!! ?? Reply with quote

jimisbell wrote:
For the last 12 hours I have had a message on screen that says that for the next 60 seconds I should not dial because there is an upgrade in progress. I have NO phone service and the message never goes away. I also have a message that I should "double click here" because there is no internet connection. But there IS internet connection, because I am using it NOW>>>>Is there a problem with MJ?


Twelve hours? Man, you're patient. I would have rebooted that thing hours ago.
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noodler2
MagicJack User


Joined: 17 Nov 2007
Posts: 35

PostPosted: Tue Jun 09, 2009 4:14 pm    Post subject: Reply with quote

Have you tried restarting the phone? Have you tried to double click where it asks?
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jimisbell
Dan isn't smart enough to hire me


Joined: 19 Mar 2009
Posts: 153
Location: Third Coast

PostPosted: Tue Jun 09, 2009 4:16 pm    Post subject: Reply with quote

I did reboot, and it still comes back to the same message that in the next 60 seconds I will be recieving an important upgrade......but it never changes.

I Take it you dont have that message and all is well??
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jimisbell
Dan isn't smart enough to hire me


Joined: 19 Mar 2009
Posts: 153
Location: Third Coast

PostPosted: Tue Jun 09, 2009 4:17 pm    Post subject: Reply with quote

Double clicking on the message flashes a "registration" screen that immediately disappears.
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mmagic
MagicJack User


Joined: 26 Aug 2008
Posts: 43

PostPosted: Tue Jun 09, 2009 5:51 pm    Post subject: Reply with quote

Same here: "important upgrade" message on a maroon background, double-clicking flashes a registration window. Logging off and back on restarts MJ with the same behavior.
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jimisbell
Dan isn't smart enough to hire me


Joined: 19 Mar 2009
Posts: 153
Location: Third Coast

PostPosted: Tue Jun 09, 2009 6:10 pm    Post subject: Reply with quote

I think the upgrade broke something as it relates to the HP Thin Client because it works fine on my Desktop, but no longer on the Thin Client.
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maine-iac
Dan isn't smart enough to hire me


Joined: 25 Mar 2008
Posts: 347
Location: GA

PostPosted: Tue Jun 09, 2009 6:51 pm    Post subject: Reply with quote

jimisbell wrote:
I think the upgrade broke something as it relates to the HP Thin Client because it works fine on my Desktop, but no longer on the Thin Client.


Not the case. My thin client works fine; no problems.
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stroths
Dan isn't smart enough to hire me


Joined: 02 Apr 2008
Posts: 470
Location: Dallas, TX

PostPosted: Tue Jun 09, 2009 6:59 pm    Post subject: Don't forget to Commit Reply with quote

For those running XP Embedded (XPe) on their thin clients, you must COMMIT and reboot or the changes will not stay from the upgrade which will cause issues.

On the HP's there is a little lock on the taskbar near the clock in Windows. Right click that and choose "Commit" after MJ has run its upgrade.
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VaHam
Dan Should Pay Me


Joined: 13 Feb 2008
Posts: 851

PostPosted: Tue Jun 09, 2009 8:49 pm    Post subject: Reply with quote

Mine is doing the same thing on my desktop running XP Pro SP3.
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VaHam
Dan Should Pay Me


Joined: 13 Feb 2008
Posts: 851

PostPosted: Tue Jun 09, 2009 9:04 pm    Post subject: Reply with quote

Ok I got my desktop working by going into the softphone advanced setting and clicking on the majicfix option. This takes you to the MJ site where you can download a update.exe file. I downloaded the file left the softphone running and ran the update file. The softphone closed and apparently the update finished however the softphone did not restart automatically. I manually restarted the softphone from the desktop icon and up popped a screen asking me to verify my email address and MJ login password. Once I did that the softphone loaded and functions normally.
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mmagic
MagicJack User


Joined: 26 Aug 2008
Posts: 43

PostPosted: Wed Jun 10, 2009 12:04 am    Post subject: Reply with quote

A friendly soul PM'd me to try a manual upgrade. Worked here. (Oops wrong forum--I'm on XP SP3.)
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El Gato Feo
MagicJack Newbie


Joined: 10 Jun 2009
Posts: 2
Location: Los Feliz

PostPosted: Wed Jun 10, 2009 1:02 pm    Post subject: MJ server still DOWN!! 24hours down? Reply with quote

I still have no phone service! error msg 'magicJack was unable to contact our registration server." I chatted with support and they apologize.
What's going on? Have you a resolution for this?
Cool
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pozer
MagicJack Newbie


Joined: 10 Jun 2009
Posts: 2

PostPosted: Wed Jun 10, 2009 2:53 pm    Post subject: Reply with quote

Hey guys bet im riding along, been having the same issue for the last 36hrs. Ive tried every trick in the book includin the support team, got a powered USB hub, upgraded a zillion times, deleted a couple of times n same ol message keeps popin up. Im begining to believe its MJ and not my PC....Any new solution is definitely welcome
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enjoythemusic
magicJack Apprentice


Joined: 13 Jan 2009
Posts: 29

PostPosted: Wed Jun 10, 2009 4:58 pm    Post subject: Reply with quote

pozer wrote:
Hey guys bet im riding along, been having the same issue for the last 36hrs. Ive tried every trick in the book includin the support team, got a powered USB hub, upgraded a zillion times, deleted a couple of times n same ol message keeps popin up. Im begining to believe its MJ and not my PC....Any new solution is definitely welcome


Ditto, an AM NOT happy. i posted my problems on another thread. NOT HAPPY AT ALL!!!!!!
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pozer
MagicJack Newbie


Joined: 10 Jun 2009
Posts: 2

PostPosted: Wed Jun 17, 2009 11:58 am    Post subject: Reply with quote

Hi pple just thot id let u know my magic jack is finally up n runnin (again). My hunch was that some virus or spy ware had disabled my internet connection since i wasnt able to install Mcfee or avant antivures from the net it kept statin "no internet connection available"
Im not a really techie person but my solution was really simple-system restore. I restored to a month prior. n it works just fine. Hope this helps someone someday...it can be pretty depressin.
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El Gato Feo
MagicJack Newbie


Joined: 10 Jun 2009
Posts: 2
Location: Los Feliz

PostPosted: Mon Jun 22, 2009 2:47 am    Post subject: MJ works Reply with quote

Appears the server WAS down for 4days. I restarted my MJ and she connected ALLS WELL.
Thanks
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