View previous topic :: View next topic |
Author |
Message |
jimisbell Dan isn't smart enough to hire me
Joined: 19 Mar 2009 Posts: 153 Location: Third Coast
|
Posted: Tue Jun 09, 2009 2:07 pm Post subject: HELP!!! is MJ down!!! ?? |
|
|
For the last 12 hours I have had a message on screen that says that for the next 60 seconds I should not dial because there is an upgrade in progress. I have NO phone service and the message never goes away. I also have a message that I should "double click here" because there is no internet connection. But there IS internet connection, because I am using it NOW>>>>Is there a problem with MJ? |
|
Back to top |
|
|
jimisbell Dan isn't smart enough to hire me
Joined: 19 Mar 2009 Posts: 153 Location: Third Coast
|
Posted: Tue Jun 09, 2009 4:13 pm Post subject: |
|
|
I noticed that 12 people have read this. None have responded. Does that mean your phone service is down but you dont want to talk about it. Or does that mean your phone service is ok, and you dont want to talk about it ? ? ? ?
Geese, someone talk. Either your service is fine and MJ is NOT down and I should start looking elsewhere....or your service is down and I should relax till its back in service.....
either case I would like to hear about it. |
|
Back to top |
|
|
maine-iac Dan isn't smart enough to hire me
Joined: 25 Mar 2008 Posts: 347 Location: GA
|
Posted: Tue Jun 09, 2009 4:14 pm Post subject: Re: HELP!!! is MJ down!!! ?? |
|
|
jimisbell wrote: | For the last 12 hours I have had a message on screen that says that for the next 60 seconds I should not dial because there is an upgrade in progress. I have NO phone service and the message never goes away. I also have a message that I should "double click here" because there is no internet connection. But there IS internet connection, because I am using it NOW>>>>Is there a problem with MJ? |
Twelve hours? Man, you're patient. I would have rebooted that thing hours ago. |
|
Back to top |
|
|
noodler2 MagicJack User
Joined: 17 Nov 2007 Posts: 35
|
Posted: Tue Jun 09, 2009 4:14 pm Post subject: |
|
|
Have you tried restarting the phone? Have you tried to double click where it asks? |
|
Back to top |
|
|
jimisbell Dan isn't smart enough to hire me
Joined: 19 Mar 2009 Posts: 153 Location: Third Coast
|
Posted: Tue Jun 09, 2009 4:16 pm Post subject: |
|
|
I did reboot, and it still comes back to the same message that in the next 60 seconds I will be recieving an important upgrade......but it never changes.
I Take it you dont have that message and all is well?? |
|
Back to top |
|
|
jimisbell Dan isn't smart enough to hire me
Joined: 19 Mar 2009 Posts: 153 Location: Third Coast
|
Posted: Tue Jun 09, 2009 4:17 pm Post subject: |
|
|
Double clicking on the message flashes a "registration" screen that immediately disappears. |
|
Back to top |
|
|
mmagic MagicJack User
Joined: 26 Aug 2008 Posts: 43
|
Posted: Tue Jun 09, 2009 5:51 pm Post subject: |
|
|
Same here: "important upgrade" message on a maroon background, double-clicking flashes a registration window. Logging off and back on restarts MJ with the same behavior. |
|
Back to top |
|
|
jimisbell Dan isn't smart enough to hire me
Joined: 19 Mar 2009 Posts: 153 Location: Third Coast
|
Posted: Tue Jun 09, 2009 6:10 pm Post subject: |
|
|
I think the upgrade broke something as it relates to the HP Thin Client because it works fine on my Desktop, but no longer on the Thin Client. |
|
Back to top |
|
|
maine-iac Dan isn't smart enough to hire me
Joined: 25 Mar 2008 Posts: 347 Location: GA
|
Posted: Tue Jun 09, 2009 6:51 pm Post subject: |
|
|
jimisbell wrote: | I think the upgrade broke something as it relates to the HP Thin Client because it works fine on my Desktop, but no longer on the Thin Client. |
Not the case. My thin client works fine; no problems. |
|
Back to top |
|
|
stroths Dan isn't smart enough to hire me
Joined: 02 Apr 2008 Posts: 470 Location: Dallas, TX
|
Posted: Tue Jun 09, 2009 6:59 pm Post subject: Don't forget to Commit |
|
|
For those running XP Embedded (XPe) on their thin clients, you must COMMIT and reboot or the changes will not stay from the upgrade which will cause issues.
On the HP's there is a little lock on the taskbar near the clock in Windows. Right click that and choose "Commit" after MJ has run its upgrade. |
|
Back to top |
|
|
VaHam Dan Should Pay Me
Joined: 13 Feb 2008 Posts: 851
|
Posted: Tue Jun 09, 2009 8:49 pm Post subject: |
|
|
Mine is doing the same thing on my desktop running XP Pro SP3. |
|
Back to top |
|
|
VaHam Dan Should Pay Me
Joined: 13 Feb 2008 Posts: 851
|
Posted: Tue Jun 09, 2009 9:04 pm Post subject: |
|
|
Ok I got my desktop working by going into the softphone advanced setting and clicking on the majicfix option. This takes you to the MJ site where you can download a update.exe file. I downloaded the file left the softphone running and ran the update file. The softphone closed and apparently the update finished however the softphone did not restart automatically. I manually restarted the softphone from the desktop icon and up popped a screen asking me to verify my email address and MJ login password. Once I did that the softphone loaded and functions normally. |
|
Back to top |
|
|
mmagic MagicJack User
Joined: 26 Aug 2008 Posts: 43
|
Posted: Wed Jun 10, 2009 12:04 am Post subject: |
|
|
A friendly soul PM'd me to try a manual upgrade. Worked here. (Oops wrong forum--I'm on XP SP3.) |
|
Back to top |
|
|
El Gato Feo MagicJack Newbie
Joined: 10 Jun 2009 Posts: 2 Location: Los Feliz
|
Posted: Wed Jun 10, 2009 1:02 pm Post subject: MJ server still DOWN!! 24hours down? |
|
|
I still have no phone service! error msg 'magicJack was unable to contact our registration server." I chatted with support and they apologize.
What's going on? Have you a resolution for this? |
|
Back to top |
|
|
pozer MagicJack Newbie
Joined: 10 Jun 2009 Posts: 2
|
Posted: Wed Jun 10, 2009 2:53 pm Post subject: |
|
|
Hey guys bet im riding along, been having the same issue for the last 36hrs. Ive tried every trick in the book includin the support team, got a powered USB hub, upgraded a zillion times, deleted a couple of times n same ol message keeps popin up. Im begining to believe its MJ and not my PC....Any new solution is definitely welcome |
|
Back to top |
|
|
enjoythemusic magicJack Apprentice
Joined: 13 Jan 2009 Posts: 29
|
Posted: Wed Jun 10, 2009 4:58 pm Post subject: |
|
|
pozer wrote: | Hey guys bet im riding along, been having the same issue for the last 36hrs. Ive tried every trick in the book includin the support team, got a powered USB hub, upgraded a zillion times, deleted a couple of times n same ol message keeps popin up. Im begining to believe its MJ and not my PC....Any new solution is definitely welcome |
Ditto, an AM NOT happy. i posted my problems on another thread. NOT HAPPY AT ALL!!!!!! |
|
Back to top |
|
|
pozer MagicJack Newbie
Joined: 10 Jun 2009 Posts: 2
|
Posted: Wed Jun 17, 2009 11:58 am Post subject: |
|
|
Hi pple just thot id let u know my magic jack is finally up n runnin (again). My hunch was that some virus or spy ware had disabled my internet connection since i wasnt able to install Mcfee or avant antivures from the net it kept statin "no internet connection available"
Im not a really techie person but my solution was really simple-system restore. I restored to a month prior. n it works just fine. Hope this helps someone someday...it can be pretty depressin. |
|
Back to top |
|
|
El Gato Feo MagicJack Newbie
Joined: 10 Jun 2009 Posts: 2 Location: Los Feliz
|
Posted: Mon Jun 22, 2009 2:47 am Post subject: MJ works |
|
|
Appears the server WAS down for 4days. I restarted my MJ and she connected ALLS WELL.
Thanks |
|
Back to top |
|
|
|