magicJack and magicJack Plus Support, Reviews, FAQs and Tricks magicJack and magicJack Plus Unofficial Technical Support. Your Magic Jack and Magic Jack Plus phone service information resource    FAQ   Search   Memberlist   Usergroups   Register   Profile   Log in to check your private messages   Log in  Exchange          magicJack and magicJack Plus Support, Reviews, FAQs and Tricks Forum Index -> magicJack Reviews, Rants and Raves View previous topic :: View next topic   Author Message earache MagicJack Newbie Joined: 14 Nov 2007 Posts: 7 Posted: Wed Nov 14, 2007 11:11 pm    Post subject: Exchange Has anybody had to send a MJ back for exchange? And how long did it take to receive the replacement? I sent mine back over a week and a half ago first class mail and have yet to receive a new one. Sent an email to support and submitted the question on their web site via my account. Waiting for a reply. Back to top cosmicsurfer MagicJack Newbie Joined: 12 Nov 2007 Posts: 5 Location: Texas, USA Posted: Thu Nov 15, 2007 12:18 am    Post subject: When I had problems with my first MagicJack I contacted tech support and they sent me a replacement right away. When I received it I sent the first one back. Back to top ke7doy magicJack Apprentice Joined: 12 Nov 2007 Posts: 16 Posted: Thu Nov 15, 2007 12:30 am    Post subject: It took me about a month to receive my replacement, because they had the wrong address on record for me! I never bothered to send the old one back, and they never asked for me to send it. If anyone would like to have it for experimentation, just ask and I'll send it to you. Back to top goonierag magicJack Apprentice Joined: 16 Nov 2007 Posts: 19 Posted: Fri Nov 16, 2007 12:08 pm    Post subject: experimental magicjack Don't have a magicjack yet. Waiting till get enough in my paypal but wouldn't mind buying that expermental one cheap to check it out. Thanks Back to top earache MagicJack Newbie Joined: 14 Nov 2007 Posts: 7 Posted: Sat Nov 17, 2007 11:38 pm    Post subject: Emailed support on 11/14/2007 asking if they received the MJ I sent them for exchange. Not a peep, nada...nothing. I suppose I'm at the mercy of whenever they feel like sending me another one. Ummmm...yeah....ahhhh, Dan? When you're finished with those TPS reports could you maybe, ahhhh, start paying attention to your customers? Hummm? Back to top earache MagicJack Newbie Joined: 14 Nov 2007 Posts: 7 Posted: Sun Nov 18, 2007 12:01 am    Post subject: Frank Zappa wrote: I think the "Bob's" should take a look at how much time Dan is spending on those TPS reports! LOL Back to top Gregg MagicJack User Joined: 15 Nov 2007 Posts: 32 Location: New Mexico Posted: Sun Nov 18, 2007 9:42 am    Post subject: earache wrote: Frank Zappa wrote: I think the "Bob's" should take a look at how much time Dan is spending on those TPS reports! LOL My favorite movie of all time! Back to top earache MagicJack Newbie Joined: 14 Nov 2007 Posts: 7 Posted: Fri Dec 14, 2007 10:44 pm    Post subject: Finally A quick update... I finally recieved my replacement magicjack after waiting over a month and after a third threatening email to support. Ummm...err...thanks, I guess Back to top drjekyl MagicJack Contributor Joined: 12 Dec 2007 Posts: 69 Posted: Fri Dec 14, 2007 10:48 pm    Post subject: Re: Finally earache wrote: A quick update... I finally recieved my replacement magicjack after waiting over a month and after a third threatening email to support. Ummm...err...thanks, I guess What email address did you use? I sent them one 2 weks ago and am still waiting for the replacement myself. Thanks Back to top snowigloo Dan isn't smart enough to hire me Joined: 14 Nov 2007 Posts: 122 Posted: Fri Dec 14, 2007 10:49 pm    Post subject: when they send a replacement do they some how turn your old one off? How does that work? or can you keep it as a backup Back to top earache MagicJack Newbie Joined: 14 Nov 2007 Posts: 7 Posted: Sun Dec 16, 2007 4:33 pm    Post subject: Re: Finally drjekyl wrote: earache wrote: A quick update... I finally recieved my replacement magicjack after waiting over a month and after a third threatening email to support. Ummm...err...thanks, I guess What email address did you use? I sent them one 2 weks ago and am still waiting for the replacement myself. Thanks I used both the trouble ticket form in the user account (which it looks like it doesn't exist anymore) as well as support (AT) magicjack.com Back to top earache MagicJack Newbie Joined: 14 Nov 2007 Posts: 7 Posted: Sun Dec 16, 2007 4:38 pm    Post subject: snowigloo wrote: when they send a replacement do they some how turn your old one off? How does that work? or can you keep it as a backup I have no idea what they do with it. All I know is I can't use the number I originally registered. But that's no big deal because the number couldn't receive incoming calls in the first place and that's why it was sent back. I've read in the forums that some other folks didn't need to send the bum jack back for a replacement. However, they did request I send mine back, and they sent a brand new one in its place. Back to top sligg MagicJack Expert Joined: 29 Nov 2007 Posts: 89 Posted: Sun Dec 16, 2007 9:27 pm    Post subject: earache wrote: snowigloo wrote: when they send a replacement do they some how turn your old one off? How does that work? or can you keep it as a backup I have no idea what they do with it. All I know is I can't use the number I originally registered. But that's no big deal because the number couldn't receive incoming calls in the first place and that's why it was sent back. I've read in the forums that some other folks didn't need to send the bum jack back for a replacement. However, they did request I send mine back, and they sent a brand new one in its place. I'm also waiting for a replacement now 7 days. I did get an email confirming they will ship priority mail and they included a case number saying I should get it this coming week. Back to top drjekyl MagicJack Contributor Joined: 12 Dec 2007 Posts: 69 Posted: Sun Dec 16, 2007 10:12 pm    Post subject: Does anyone have an email address for these fine folks? Back to top snowigloo Dan isn't smart enough to hire me Joined: 14 Nov 2007 Posts: 122 Posted: Sun Dec 16, 2007 10:20 pm    Post subject: drjekyl wrote: Does anyone have an email address for these fine folks? [email protected] Back to top drjekyl MagicJack Contributor Joined: 12 Dec 2007 Posts: 69 Posted: Sun Dec 16, 2007 10:24 pm    Post subject: snowigloo wrote: drjekyl wrote: Does anyone have an email address for these fine folks? [email protected] Thanks, but that is for Amange, one guy...I am looking more for their exchange or RMA Dept. Back to top katan_bartak magicJack Apprentice Joined: 12 Nov 2007 Posts: 14 Posted: Mon Dec 17, 2007 10:26 am    Post subject: afaik there is not a dept. handling these issues so he would be your best bet. or the tech chat may be able to provide you with more information. 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