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earache
MagicJack Newbie


Joined: 14 Nov 2007
Posts: 7

PostPosted: Wed Nov 14, 2007 11:11 pm    Post subject: Exchange Reply with quote

Has anybody had to send a MJ back for exchange? And how long did it take
to receive the replacement? I sent mine back over a week and a half ago
first class mail and have yet to receive a new one. Sent an email to support
and submitted the question on their web site via my account. Waiting for
a reply.
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PostPosted: Wed Nov 14, 2007 11:11 pm    Post subject: Magicjack support, tips, tricks, and hacks

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cosmicsurfer
MagicJack Newbie


Joined: 12 Nov 2007
Posts: 5
Location: Texas, USA

PostPosted: Thu Nov 15, 2007 12:18 am    Post subject: Reply with quote

When I had problems with my first MagicJack I contacted tech support and they sent me a replacement right away. When I received it I sent the first one back.
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ke7doy
magicJack Apprentice


Joined: 12 Nov 2007
Posts: 16

PostPosted: Thu Nov 15, 2007 12:30 am    Post subject: Reply with quote

It took me about a month to receive my replacement, because they had the wrong address on record for me! I never bothered to send the old one back, and they never asked for me to send it. If anyone would like to have it for experimentation, just ask and I'll send it to you.
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goonierag
magicJack Apprentice


Joined: 16 Nov 2007
Posts: 19

PostPosted: Fri Nov 16, 2007 12:08 pm    Post subject: experimental magicjack Reply with quote

Don't have a magicjack yet. Waiting till get enough in my paypal but wouldn't mind buying that expermental one cheap to check it out. Thanks
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earache
MagicJack Newbie


Joined: 14 Nov 2007
Posts: 7

PostPosted: Sat Nov 17, 2007 11:38 pm    Post subject: Reply with quote

Emailed support on 11/14/2007 asking if they received the MJ I sent them
for exchange. Not a peep, nada...nothing. I suppose I'm at the mercy of
whenever they feel like sending me another one.

Ummmm...yeah....ahhhh, Dan? When you're finished with those TPS reports
could you maybe, ahhhh, start paying attention to your customers? Hummm?
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earache
MagicJack Newbie


Joined: 14 Nov 2007
Posts: 7

PostPosted: Sun Nov 18, 2007 12:01 am    Post subject: Reply with quote

Frank Zappa wrote:
I think the "Bob's" should take a look at how much time Dan is spending on those TPS reports!


LOL
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Gregg
MagicJack User


Joined: 15 Nov 2007
Posts: 32
Location: New Mexico

PostPosted: Sun Nov 18, 2007 9:42 am    Post subject: Reply with quote

earache wrote:
Frank Zappa wrote:
I think the "Bob's" should take a look at how much time Dan is spending on those TPS reports!


LOL

My favorite movie of all time!
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earache
MagicJack Newbie


Joined: 14 Nov 2007
Posts: 7

PostPosted: Fri Dec 14, 2007 10:44 pm    Post subject: Finally Reply with quote

A quick update...

I finally recieved my replacement magicjack after waiting over a month and after a third threatening email to support.

Ummm...err...thanks, I guess Question
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drjekyl
MagicJack Contributor


Joined: 12 Dec 2007
Posts: 69

PostPosted: Fri Dec 14, 2007 10:48 pm    Post subject: Re: Finally Reply with quote

earache wrote:
A quick update...

I finally recieved my replacement magicjack after waiting over a month and after a third threatening email to support.

Ummm...err...thanks, I guess Question


What email address did you use? I sent them one 2 weks ago and am still waiting for the replacement myself.

Thanks
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snowigloo
Dan isn't smart enough to hire me


Joined: 14 Nov 2007
Posts: 122

PostPosted: Fri Dec 14, 2007 10:49 pm    Post subject: Reply with quote

when they send a replacement do they some how turn your old one off? How does that work? or can you keep it as a backup
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earache
MagicJack Newbie


Joined: 14 Nov 2007
Posts: 7

PostPosted: Sun Dec 16, 2007 4:33 pm    Post subject: Re: Finally Reply with quote

drjekyl wrote:
earache wrote:
A quick update...

I finally recieved my replacement magicjack after waiting over a month and after a third threatening email to support.

Ummm...err...thanks, I guess Question


What email address did you use? I sent them one 2 weks ago and am still waiting for the replacement myself.

Thanks


I used both the trouble ticket form in the user account (which it looks like it doesn't exist anymore)
as well as support (AT) magicjack.com
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earache
MagicJack Newbie


Joined: 14 Nov 2007
Posts: 7

PostPosted: Sun Dec 16, 2007 4:38 pm    Post subject: Reply with quote

snowigloo wrote:
when they send a replacement do they some how turn your old one off? How does that work? or can you keep it as a backup


I have no idea what they do with it. All I know is I can't use the number I originally registered. But that's no big
deal because the number couldn't receive incoming calls in the first place and that's why it was sent back. I've read
in the forums that some other folks didn't need to send the bum jack back for a replacement. However, they did
request I send mine back, and they sent a brand new one in its place.
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sligg
MagicJack Expert


Joined: 29 Nov 2007
Posts: 89

PostPosted: Sun Dec 16, 2007 9:27 pm    Post subject: Reply with quote

earache wrote:
snowigloo wrote:
when they send a replacement do they some how turn your old one off? How does that work? or can you keep it as a backup


I have no idea what they do with it. All I know is I can't use the number I originally registered. But that's no big
deal because the number couldn't receive incoming calls in the first place and that's why it was sent back. I've read
in the forums that some other folks didn't need to send the bum jack back for a replacement. However, they did
request I send mine back, and they sent a brand new one in its place.


I'm also waiting for a replacement now 7 days. I did get an email confirming they will ship priority mail and they included a case number saying I should get it this coming week.
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drjekyl
MagicJack Contributor


Joined: 12 Dec 2007
Posts: 69

PostPosted: Sun Dec 16, 2007 10:12 pm    Post subject: Reply with quote

Does anyone have an email address for these fine folks?
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snowigloo
Dan isn't smart enough to hire me


Joined: 14 Nov 2007
Posts: 122

PostPosted: Sun Dec 16, 2007 10:20 pm    Post subject: Reply with quote

drjekyl wrote:
Does anyone have an email address for these fine folks?


amange.foad@ymaxcorp.com
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