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Error 3002



 
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briggz
MagicJack Newbie


Joined: 20 Jun 2014
Posts: 1
Location: United States

PostPosted: Fri Jun 20, 2014 2:25 pm    Post subject: Error 3002 Reply with quote

Hello all,

I have had my magic jack for about a year with no issues. Recently, I got a new modem (Motorola SB6121) and reset my router (Apple Airport Express). Those 2 have only 1 ethernet port each so I use a D-Link switch which has 5 ports.

Ever since the new changes my phone does not work and says error 3002, check internet connection. I have chatted the folks on the magicjack website which have done nothing but waste 3 hours of my life. I'm about to return this thing so I'll give it one last shot. Anyways, if I connect the cord from my modem directly to the magicjack internet port it works! But once I use the Airport Express I get error 3002.

I've read some of the forum tips here and chacked all the cables which work. I believe it might be a problem with the Airport Express blocking the connection or perhaps because I do not have a permanent IP address.

Please help!! Thank you Smile
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Bill Smith
Dan isn't smart enough to hire me


Joined: 23 Aug 2009
Posts: 219

PostPosted: Fri Jun 20, 2014 6:35 pm    Post subject: Reply with quote

Error 3002 has been extensively discussed on this forum. Do a search and perhaps you'll find the solution.
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