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Does the email voice message still work?

 
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Los Angeles jack
MagicJack Expert


Joined: 06 Aug 2012
Posts: 79

PostPosted: Thu Jan 16, 2014 11:08 pm    Post subject: Does the email voice message still work? Reply with quote

I've noticed that I no longer get the email voice message whenever I receive a voice message. Does the email voice message still work?
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PostPosted: Thu Jan 16, 2014 11:08 pm    Post subject: Magicjack support, tips, tricks, and hacks

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greenman
Dan isn't smart enough to hire me


Joined: 20 Nov 2011
Posts: 268

PostPosted: Sun Jan 19, 2014 9:15 am    Post subject: Re: Does the email voice message still work? Reply with quote

Los Angeles jack wrote:
I've noticed that I no longer get the email voice message whenever I receive a voice message. Does the email voice message still work?

It does on mine.
Check your settings:
my.magicJack.com -->
"Call Features" tab -->
"Voicemail via Email" -->
check your current settings.
It may be that your voice mail is going to your spam box.
Consider changing to an alternative email address if your email provider is bouncing them by mistake.

Good luck!
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Los Angeles jack
MagicJack Expert


Joined: 06 Aug 2012
Posts: 79

PostPosted: Sun Jan 19, 2014 4:26 pm    Post subject: Reply with quote

Thanks but I still can't get it to work. I also checked my spam but not there either.

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greenman
Dan isn't smart enough to hire me


Joined: 20 Nov 2011
Posts: 268

PostPosted: Mon Jan 20, 2014 10:32 pm    Post subject: Reply with quote

Some mail systems have more than one spam folder.
For example, if your email is hosted by Dreamhost, you might need to check your web spam folder as well as the one in Outlook or Apple Mail.

Alternatively, if you have more than one email address, try using a different one from another domain for directing your voice mail and see if that one works. If it does work, then you know the problem is on your end. Next, set it back to the original email address and test it again.

If it still doesn't work but the alternative email address did, there may be some filter on your preferred mail system that you are unaware of. It may also mean you're not getting all your mail. You may have to check with your mail service provider.

Good luck.
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kkomenda
MagicJack Newbie


Joined: 28 Jan 2014
Posts: 1

PostPosted: Tue Jan 28, 2014 12:54 pm    Post subject: Reply with quote

Around the third week of January, I also stopped receiving voicemails, even though I had not made any changes to either my email or magicjack settings.

I followed the "when in doubt, reboot" problem solving approach, and turned off the email feature, removed my email address, then set it up again.

For no good reason, that worked for me. Maybe it will work for you too.

Karl
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Los Angeles jack
MagicJack Expert


Joined: 06 Aug 2012
Posts: 79

PostPosted: Fri Jan 31, 2014 1:57 am    Post subject: Reply with quote

kkomenda wrote:
Around the third week of January, I also stopped receiving voicemails, even though I had not made any changes to either my email or magicjack settings.

I followed the "when in doubt, reboot" problem solving approach, and turned off the email feature, removed my email address, then set it up again.

For no good reason, that worked for me. Maybe it will work for you too.

Karl



Ah yes my savior! All is well again with my MJP after the "reboot."
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