magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks Forum Index magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks
magicJack and magicJack Plus Unofficial Technical Support. Your Magic Jack and Magic Jack Plus phone service information resource
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 
Considering buying MagicJack Plus and need some advice...
Goto page 1, 2  Next
 
Post new topic   Reply to topic    magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks Forum Index -> magicJack Plus Support
View previous topic :: View next topic  
Author Message
Amik
magicJack Apprentice


Joined: 22 May 2014
Posts: 14

PostPosted: Thu May 22, 2014 5:15 pm    Post subject: Considering buying MagicJack Plus and need some advice... Reply with quote

I work from home, and have 2 phone lines with AT&T. Each line costs me $35 a month (before all the fees & taxes), which I find too expensive, especially for our home phone which we use little. I want to get MJ for my home line, and connect directly to my router, NOT THRU MY COMPUTER, which is an iMac, btw.

My questions:

A. I must keep my phone number. I heard and read some horror stories of people losing their number when moving from AT&T to Comcast. Is there such issue when porting my number to MJ?

B. I make international calls using a service that allows me to call their local number, wait for the prompt, and then dial the international number. Can MJ handle that?

C. As mentioned, I don't want MJ to be connected to my iMac, but I guess I will need to do the registration and porting going online to MJ's site, using my iMac, right? Is there a compatibility issue?

D. If, within say a couple weeks, I find that I don't like MJ, how difficult is it to cancel the service, and even more, any issues with porting my number back to AT&T?...

I'd appreciate any advice here!
_________________
Thanks, Amik.
Back to top
View user's profile Send private message
Google
AdSense





PostPosted: Thu May 22, 2014 5:15 pm    Post subject: Magicjack support, tips, tricks, and hacks

Back to top
Bill Smith
Dan isn't smart enough to hire me


Joined: 23 Aug 2009
Posts: 192

PostPosted: Thu May 22, 2014 6:41 pm    Post subject: Reply with quote

I don't have a mac so I can't give you an intelligent answer on those questions.

A. Porting shouldn't be a problem but be aware that MJ charges $10 for the service. They also charge $10 per year thereafter for doing nothing.

B. You can call the access number for your international calls as long as that number is not in a so called high cost access area. You won't know until you try calling that number. You may find that MJ's international rates are as good as what you are using now (or close), so this may be a moot point.

C. Registration on line has, for me anyway, been painless.

D. If you decide to get MJ, try it for a while BEFORE you port your existing number. Make sure that all of your requirements are met first and then port your number.

Purchase the MJ at Walmart so that if in say, 20 days, it does not work for you, you can get your money back. Don't buy it online.

If your internet service is though AT&T, you may have to keep a phone number through them to get DSL service. Check before you make any changes. This may not be a problem if you keep your business number with them.
Back to top
View user's profile Send private message
Amik
magicJack Apprentice


Joined: 22 May 2014
Posts: 14

PostPosted: Thu May 22, 2014 8:01 pm    Post subject: Reply with quote

Thanks, Bill.

The access number for my international calls is a local number. I was just wondering, based on reading something (maybe I misunderstood), as if there may be issues with dialing the int. number once the local call is made. In other words, I call the local number, I get a recording telling me my account credit amount, then I dial the international number.

I am with Comcast for my Internet, AT&T is only for my phones.

But more important, how is this gonna work for testing — if I don't port my number first?.... If I connect my home phone thru MJ to the modem, I practically disconnect it from the AT&T wire, so how will this phone be connected to the world?
_________________
Thanks, Amik.
Back to top
View user's profile Send private message
Amik
magicJack Apprentice


Joined: 22 May 2014
Posts: 14

PostPosted: Thu May 22, 2014 8:04 pm    Post subject: Reply with quote

Also, so that I can make a realistic comparison, how much am I expected be paying in one year, altogether with everything?
_________________
Thanks, Amik.
Back to top
View user's profile Send private message
Bill Smith
Dan isn't smart enough to hire me


Joined: 23 Aug 2009
Posts: 192

PostPosted: Sat May 24, 2014 12:50 pm    Post subject: Reply with quote

To test the MJ, simply plug in any standard phone you have and don't change anything in your current set-up. Once registered, simply plug the MJ and the supplied power adapter into the outlet, connect the MJ to your router with the supplied cable, and plug in your phone. For your international calls, make sure that your new MJ number is recognized by that service. You may have to go to the website for that service to make this change or enter a PIN when you call the local number. The MJ costs $50 which includes the device and 6 months of service. Additional years are $30.
Back to top
View user's profile Send private message
Amik
magicJack Apprentice


Joined: 22 May 2014
Posts: 14

PostPosted: Sat May 24, 2014 1:00 pm    Post subject: Reply with quote

Yes, meanwhile I did all that.... All is good EXCEPT when I call out my voice sound terrible to teh other party....
_________________
Thanks, Amik.
Back to top
View user's profile Send private message
Amik
magicJack Apprentice


Joined: 22 May 2014
Posts: 14

PostPosted: Sat May 24, 2014 2:11 pm    Post subject: Reply with quote

Had a long chat session with MJ tech support, and we changed a couple things on my router, seems to fix it... I will test it a fw more times before deciding to keep MJ and port my number from AT&T....
_________________
Thanks, Amik.
Back to top
View user's profile Send private message
Los Angeles jack
MagicJack Expert


Joined: 06 Aug 2012
Posts: 79

PostPosted: Sun May 25, 2014 10:13 pm    Post subject: Reply with quote

Porting my number from AT & T went smoothly for me. Below is the email I received from MJ when I did it. The email was dated 1/16/12.




Dear xxxxxxx xxxxxxxx:

We have received your request to transfer your telephone number (xxx) xxx-xxxx to your magicJack.

Some important things to remember:
•Do not contact your current phone company to disconnect your telephone service.
•Your telephone number must be active with your old phone company for us to transfer your number to your magicJack.
•Transferring a number may take up to 10 business days to complete.
•During the transfer period, your current phone line will continue to operate normally.
•You may use your magicJack with the temporary telephone number we assigned during registration.

Please watch for additional status notifications.

We hope you tell all of your friends and family about the savings you enjoy using your magicJack!

Sincerely,

magicJack Customer Care
Back to top
View user's profile Send private message
Los Angeles jack
MagicJack Expert


Joined: 06 Aug 2012
Posts: 79

PostPosted: Sun May 25, 2014 10:20 pm    Post subject: Reply with quote

This was the confirmation email I received on 1/17/12. I paid $19.99 for the porting. Every year thereafter I believe the charge is $9.99.




Dear xxxxxxx xxxxxxxx,
Important: Please reply to this email within one hour if you would like to modify the order below. You do not have to take any action if you do not want to make any changes.


Order No.: xxxxxxxxxxx
Reference ID: xxxxxxxxx



Order Summary



Qty

Product Code

Description

Price Each

Subtotal

Charge Date

1 TRANSFERINNUMBER1999 U.S. Phone Number - Transfer In Fee 19.99 19.99 01/17/2012
1 TRANSFERINNUMBER U.S. Phone Number - Transfer In 0.00 0.00 01/17/2012
1 MJPLUSSTDDIALPLAN magicJack PLUS Standard Dialing Plan 0.00 0.00 01/17/2012
1 REGULATORYFEES4.8 Regulatory and Compliance Expense 0.96 0.96 01/17/2012

--------------------------
ORDER TOTAL: 20.95

Your credit card will be charged on or after the following date(s) for the amounts listed below.


01/17/2012 20.95


Important: Please save this email for 30 days as it contains your Order Number


Some useful information:

You may check on the status of your order at any time by clicking here Order Status and entering your email address and order number. For your convenience, these have been included in this link.

For questions regarding technical information click here Technical Help and a representative will assist you. Please note that this link is specifically for technical issues (not for order/billing information - see above for order/billing inquiries).


** Attention: Debit Card users


Due to the nature of the Free Trial Offer, this Free Trial is only available for Credit Card users. Please note: If you falsely identify your 'Debit card' as a 'Credit card' your card will be charged today and your order might not be processed. Please click here if you would like to change your method of payment or if you can not currently use your debit card for these payments. You may also respond to this email and reduce the amount of items you ordered.


Congratulations and enjoy your savings.

Yours truly,

magicJack Customer Service
Back to top
View user's profile Send private message
Los Angeles jack
MagicJack Expert


Joined: 06 Aug 2012
Posts: 79

PostPosted: Sun May 25, 2014 10:25 pm    Post subject: Reply with quote

Order Number: xxxxxxxxxxx


Visa: **** **** **** 5790


Item Description

Qty

Price Each

Total Price

Charge Date

Ported U.S. Phone Number Annual Fee: (xxx) xxx-xxxx 1 $9.95 $9.95 01/14/2013




You will be charged: *$10.43 01/14/2013

*Includes 4.8% fee for Regulatory expense, surcharges or taxes
Back to top
View user's profile Send private message
Amik
magicJack Apprentice


Joined: 22 May 2014
Posts: 14

PostPosted: Sun May 25, 2014 10:53 pm    Post subject: Reply with quote

Thanks, Jack.

How long did they take to actually port your number?

Once they ported your number, how did you know the job was done? Did you get an email?
_________________
Thanks, Amik.
Back to top
View user's profile Send private message
Los Angeles jack
MagicJack Expert


Joined: 06 Aug 2012
Posts: 79

PostPosted: Sun May 25, 2014 10:58 pm    Post subject: Reply with quote

Amik wrote:
Thanks, Jack.

How long did they take to actually port your number?

Once they ported your number, how did you know the job was done? Did you get an email?



If I recall correctly it took about a couple of hours before they ported my number. And yes, they did send a confirmation email as well.
Back to top
View user's profile Send private message
Amik
magicJack Apprentice


Joined: 22 May 2014
Posts: 14

PostPosted: Sun May 25, 2014 11:06 pm    Post subject: Reply with quote

So not 10 days but couple hours? Wow...

Also, from my testing the system, before deciding to keep it and port my number, it seems quite inconsistent in quality... Sometimes it's perfect, sometimes it's choppy, and sometimes there's lots of static (my outgoing sound).... We live in a condo building that's connected to Comcast, and I notice that the D/L speed and Ping varies quite dramatically, anywhere between 15 down to 5, and the Ping can jump to 35 (I measure it using the Speedtest app on my iPad).... SO I guess that affects the quality of the sound.... Is there something that I can do about it?
_________________
Thanks, Amik.
Back to top
View user's profile Send private message
Bill Smith
Dan isn't smart enough to hire me


Joined: 23 Aug 2009
Posts: 192

PostPosted: Mon May 26, 2014 12:42 pm    Post subject: Reply with quote

I've found that the best voice quality occurs when there is no other activity on my router when using the MJ. In other words, don't surf or download something when on the MJ phone.
Back to top
View user's profile Send private message
Amik
magicJack Apprentice


Joined: 22 May 2014
Posts: 14

PostPosted: Mon May 26, 2014 2:43 pm    Post subject: Reply with quote

...So this morning I made anther test, calling MJ from my cell phone, all went ok. Now, trying to make a phone call from MJ, nothing works, "system is busy" my phone says, can't receive or make calls.... Are those 3 lights (blue-red-green) telling something?
_________________
Thanks, Amik.
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks Forum Index -> magicJack Plus Support All times are GMT - 4 Hours
Goto page 1, 2  Next
Page 1 of 2

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB Turbo Extended Edition © 2013, phpBB Group
magicJack and magicJack Plus are trademarks of magicJack LLP. This website is in no way affiliated, endorsed, or sponsored by magicJack LLP, and is an unofficial forum for consumers to openly communicate regarding their experiences with the magicJack products.