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Considering buying MagicJack Plus and need some advice...
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Los Angeles jack
MagicJack Expert


Joined: 06 Aug 2012
Posts: 79

PostPosted: Mon May 26, 2014 6:55 pm    Post subject: Reply with quote

On mine the blue light is steady solid and right next to it has a blinking white colored light. The green internet light blinks every so often. The orange phone light blinks. I'm not sure what the lights mean but I've never had any of the problems you are encountering. I would recommend checking your voice mail and clearing out your voice mail deleting any saved messages. I remember having a busy dial tone once (indicating that I had messages) and after I cleared out the old messages my phone worked fine after that. Hopefully it will be something simple such as this was my case.
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PostPosted: Mon May 26, 2014 6:55 pm    Post subject: Magicjack support, tips, tricks, and hacks

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Amik
magicJack Apprentice


Joined: 22 May 2014
Posts: 14

PostPosted: Mon May 26, 2014 8:29 pm    Post subject: Reply with quote

Sorry, false alarm.... While my regular phone is still connected to the AT&T line, I brought an older phone I still have to connect to MJ, and apparently something is wrong with it, and now it won't let me dial out or receive calls (but it still rings when an incoming call....)....
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Los Angeles jack
MagicJack Expert


Joined: 06 Aug 2012
Posts: 79

PostPosted: Tue May 27, 2014 11:35 pm    Post subject: Reply with quote

There is always a learning curve with a new device and sometimes that which we think is malfunctioning with the device is actually functioning properly. With that said, don't rely heavily on MJ customer support. You probably know more than them. And the customer support will most surely make things worse even though they might have good intentions. If the customer support offers to remotely access your computer to fix something, immediately disconnect.
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Amik
magicJack Apprentice


Joined: 22 May 2014
Posts: 14

PostPosted: Wed May 28, 2014 12:51 am    Post subject: Reply with quote

They suggested I change my router's setting, which I did:

Click LAN Setup
Click WAN
Disable SPI firewall and Disable SIP ALG

Quality is OK now, except that I have an issue with my internet speed that fluctuates way too much... We live in a condo building that has Comcast cable service. During the day my speed is over 20, sometimes 28 Mbps, but in the evening, apparently when more neighbors are using it, speed may go down to 4-5, and of course, the quality of the phone connection deteriorates accordingly....

I already have the Comcast technician stop by on Friday...
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steve350
MagicJack Newbie


Joined: 19 Jul 2014
Posts: 3

PostPosted: Sat Jul 19, 2014 12:52 pm    Post subject: Reply with quote

Bill Smith wrote:
I don't have a mac so I can't give you an intelligent answer on those questions.

A. Porting shouldn't be a problem but be aware that MJ charges $10 for the service. They also charge $10 per year thereafter for doing nothing.

B. You can call the access number for your international calls as long as that number is not in a so called high cost access area. You won't know until you try calling that number. You may find that MJ's international rates are as good as what you are using now (or close), so this may be a moot point.

C. Registration on line has, for me anyway, been painless.

D. If you decide to get MJ, try it for a while BEFORE you port your existing number. Make sure that all of your requirements are met first and then port your number.

Purchase the MJ at Walmart so that if in say, 20 days, it does not work for you, you can get your money back. Don't buy it online.

If your internet service is though AT&T, you may have to keep a phone number through them to get DSL service. Check before you make any changes. This may not be a problem if you keep your business number with them.


I wished I would have checked out this forum and then listened to what you had to say in your post. I made the mistake of porting over 2 telephone lines and purchased my mg+'s on-line. It's been nothing but headaches for me. I am plugged into a new Linksys router which works just fine.
I get dropped calls, my caller ID does not work, I hear a lot of noise on the lines including random tones. My company is out of Chicago and it happens to be an 847 Area Code. I can't dial a numeric passcode because MG+ doesn't recognize tones. I get a message that I have to purchase pre-paid minutes to dial a number in this 847 area code. It seems like for the last 3 weeks I've must have been Live Chatting for hours. I've printed them all out. I must have 15 pages of chats.
I should have never ported my telephone numbers over and just went to Walmart and purchased one and tried it out first.
I will be probably be going back to my cable provider who's telephone system worked without ANY issues. This MG+ comes with too many issues.
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Amik
magicJack Apprentice


Joined: 22 May 2014
Posts: 14

PostPosted: Sat Jul 19, 2014 7:19 pm    Post subject: Reply with quote

Steve,

I'm a bit surprised to read your post. I'm also in the 847 area code (a northern suburb of Chicago), and I haven't experienced some of the more alarming troubles that you have... Actually, today, after some adjustments and some learning curve I'm quite OK with this product.

1. Caller ID not working: It does here, but only showing the incoming NUMBER, not the name. This is how MJ is designed for, as of now, at least. I added all my regular contacts to my phone's "directory" so that it recognizes those incoming calls and displays their names also.

2. Dropped calls and noises: I learned that this problem is directly connected to the internet SPEED you have, which tends to drop SIGNIFICANTLY in the evenings (and weekends), when more people are online, and that's when the quality deteriorates also. I suggest you use your computer to test your download speed, If it's less than 5 Mbps, it will significantly affect the quality of your phone.....
I had a speed of 25 (Comcast), but when testing, found out it dropped down to 3-4 Mbps in the evenings. It took awhile to get Comcast to admit that this is the nature of the beast, and I forced them to change my speed to 50 (right now free for 6 month)... So now the speed drops down to about 10 in the evening, which is suffice for my phone...

3. "I have to purchase pre-paid minutes to dial a number in this 847 area code" -- that's a real mystery to me... I'm just wondering, when you dial within your (847) area code, do you dial 1-847-and the phone number, or do you skip those first 4 digits? If you skip them (there was a time, years ago, with a certain provider, when we could skip those 4 digits when dialing within the 847 area code, but not anymore), that might be the culprit...

4. Please be advised that switching back to your cable provider (and I assume it's Comcast) is risky... There's a good chance you will LOSE YOUR NUMBER during the process of porting... I've heard and read MANY horror stories, 2 of them directly from my close friends, even though they switched from AT&T to Comcast.

Please check the above ideas and let us know...
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steve350
MagicJack Newbie


Joined: 19 Jul 2014
Posts: 3

PostPosted: Sun Jul 20, 2014 10:01 am    Post subject: Reply with quote

Amik,
Thanks for the input. Let me expand on the Caller ID situation. When I am on a call and I hear a beep that someone is calling me (call waiting) it does not show the 10 digit number trying to call me. So I don't know who it is.
I have to 1+847 and then my companies number and I get an automated message that I have to puchase prepaid minutes. I will try and find what the chat person told me. It was something about not being recognized carrier or something like that.
My Internet is Fiber Optics and it's blazing fast all day long.
The other thing I forgot to mention is now for our local calls I have to dial my own area code (561) to make a call. We never had to do this with ATT or my cable company.
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Gene45
MagicJack Contributor


Joined: 11 Jul 2012
Posts: 59

PostPosted: Tue Jul 22, 2014 7:47 pm    Post subject: Reply with quote

Log in to MJ and look at the international rates to compare to what you pay now. https://web04.magicjack.com/my/index.html?language=&variation=
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steve350
MagicJack Newbie


Joined: 19 Jul 2014
Posts: 3

PostPosted: Wed Jul 23, 2014 7:25 pm    Post subject: Reply with quote

I don't call internationally. I just found out MJ wants $30 to port my number back. What a rip off company.
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