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Cannot Call Verizon Wireless Numbers



 
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northwst
MagicJack Newbie


Joined: 20 Apr 2008
Posts: 9

PostPosted: Tue Jun 16, 2009 12:27 am    Post subject: Cannot Call Verizon Wireless Numbers Reply with quote

I just got done with a two hour chat without resolution....

I will be calling Verizon Customer service soon...

I can call landlines and other wireless numbers but not Verizon... Text chat posted...


Quote:

Samantha: Hello, how may I help you?

Shawn: Hello

Samantha: Hi Shawn

Shawn: I cannot make calls.... It has a Recorded message " your call cannot be completed as dialed"

Shawn: If I reset the MagicJack it will work for one call and then not work anymore

Samantha: May I have your magicjack phone number/\?

Shawn: 541*******

Shawn: sorry

Samantha: Its okay..

Samantha: Is your magicjack plugged in right now?

Shawn: yes

Samantha: Is the dial pad up and reads "ready to call"?

Shawn: yes it is ready to call

Samantha: Okay

Samantha: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):

Samantha: http://upgrades.magicjack.com/upgrade/upgrade.exe

Samantha: Please click the underlined message and click run

Samantha: tell me when you are done

Shawn: ok it says ready to call

Samantha: Please try to place call

Shawn: I already have and it has the recorede message" your call cannot be completed as dialed

Shawn: the Number I am trying to call is my cell phone 541*******

Samantha: How did you dial the number?

Shawn: I use the area code 541 and then the seven digit number

Shawn: so it woud be 541*******

Samantha: Please try to dial 1 first

Shawn: ok

Shawn: Same recorded message...

Shawn: I can call the magic jack just fine but it just wont call out

Samantha: Can you call a landline number?

Shawn: I will try... one second

Samantha: Okay

Shawn: ok the land line works just fine..... is this a switching issue on Magicjacks side?

Samantha: No Shawn

Samantha: Please try to call a different cellphone number

Shawn: ok

Shawn: ok I tried calling my work cell pnone... It works.. The network is AT & T and my personal phone is Verizon

Shawn: I just tried calling mu wifes cell phone and it does not work either... same network Verizon

Samantha: Okay Shawn

Samantha: Click the start button on your desktop and click run

Samantha: Then type in firewall.cpl and click Ok

Shawn: This computer does not have that command...

Shawn: There is no firewall on this computer

Shawn: it is Windows Embedded

Shawn: XP

Samantha: Click the start button on your desktop and click run

Samantha: Then type in firewall.cpl and click Ok

Shawn: I have done that and it says..." Command does not exist"

Shawn: The requested feature is not available

Samantha: Please try to do it again

Samantha: Make sure you type it in properly

Shawn: ok

Shawn: " The requested feature is not available"

Samantha: Do you have a different computer available where we can try to plug in your magicjack?

Shawn: yes...

Samantha: Okay

Samantha: Please try to plug it in

Shawn: one second please...

Samantha: Okay

Shawn: ok it is "Ready to call"

Samantha: Okay

Samantha: Please try to place a call

Shawn: Same recorded Message....

Samantha: One moment please...

Samantha: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.

Shawn: ok

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Rodney'

Rodney: Hi Shawn.

Shawn: hello

Rodney: How are you?

Shawn: ok

Rodney: May I put you on hold for a moment as I review your previous chat/s for me to be able to assist you further on this matter?

Shawn: Yes that is fine

Rodney: One moment please...

Rodney: Thank you for waiting Shawn.

Rodney: Please unplug the magicJack.

Shawn: ok

Shawn: done

Rodney: Go to "My Computer". From menu bar go to Tools and select Folder Options. In there click on the View tab.

Shawn: just a sec... I am on a Vista machine now with the MagicJack

Rodney: I see.

Rodney: Please disregard above since that is for Xp.

Rodney: Go to "Computer". From menu bar go to Organize and select Folder Options. In there click on the View tab.

Shawn: ok I am there

Rodney: In there make sure the option "show hidden files and folders is checked". Now click OK.

Shawn: ok that is done

Rodney: Now double click on your hard drive (usually called CSmile. In there double click on the folder called Users then the folder under your name.

Shawn: ok done

Rodney: In there double click on "Application Data" then click on "Roaming". Right click the folder called "mjusbsp" and select Delete option.

Shawn: ok the " Application Data" folder does not allow access but the AppData folder has the roaming folder

Rodney: Please look for mjusbsp folder.

Shawn: ok I am in the folder now

Rodney: Right click the folder called "mjusbsp" and select Delete option.

Shawn: ok deleted

Rodney: Now please plug in back the magicJack into a different USB port.

Shawn: ok installing....

Rodney: Okay.

Shawn: ok "Ready to call"

Rodney: Please try to place a call.

Shawn: ok I have the same recorded message with the verizon phone but calling the AT&T phone works fine

Rodney: Please be informed that there are some phone providers that blocked magicJack. How you tried calling the number by placing 1 before it?

Shawn: yes I have tried the "1" with the same result..... I have been using the Maigjack for more than a year now with my Verizon cell phone with no issues untill just resently

Shawn: the past two weeks there has been issues

Rodney: Have you tried calling Verizon about this/

Rodney: ?

Shawn: I will try them.... but I can call the magicjack from the Verizon phone without issue


He then asked for the phone numbers I used and apologized for the inconvenience.

Has anyone else had this issue?

BTW I have upgraded and also used the MJ recovery file.
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Thunder
Dan isn't smart enough to hire me


Joined: 27 Apr 2008
Posts: 156
Location: Chicago, IL

PostPosted: Tue Jun 16, 2009 7:59 pm    Post subject: Reply with quote

I just tested my Verizon number along with the wife's Verizon number and no problems calling either of them using MJ here in the Chicago land area.
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cell14
Dan Should Pay Me


Joined: 23 May 2009
Posts: 673
Location: South FL

PostPosted: Tue Jun 16, 2009 11:00 pm    Post subject: Reply with quote

I did not have any problems calling Verizon cellphones either. Miami/Ft Lauderdale metro area.
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testing123
Dan Should Pay Me


Joined: 13 Nov 2007
Posts: 703

PostPosted: Wed Jun 17, 2009 2:51 am    Post subject: Reply with quote

IIRC beginning of Sept 2008 all mj's were having this problem for a few days -- couldn't call certain cell providers.

Don't know if this is related (and obviously this isn't affecting everyone now). But most likely Verizon will send you back to mj about the issue saying that they do not have a problem.

If it persists, make sure you escalate beyond mj's Level1 Support -- I am pretty sure there is a Sticky in this forum with some "Support Contacts" that may be helpful to escalate.
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