magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

jnlj0704 · MagicJack Newbie Joined: 03 Jan 2011 Posts: 3

Okay found drivers on internet, but they are the same version and date. So far no problems with sound. When mj is plugged in, I don't show any problems on Device Manager, other than the screwy PCTV showing up. I'm not sure where else remnants of that could be. I ran regedit and could not find any entries. I'm about ready to give up on mj, but now it has become a quest to solve the problem.

Peracles · MagicJack Newbie Joined: 11 Jan 2011 Posts: 2

go to control panel and click on your sounds.
make sure your desktop speakers are selected in advanced settings.

go down the list of your hardware devices and find the tigerjet entries, there is two of them in windows xp.

make sure both of them are enabled and show as configured properly.

if not just allow the system to download and install the proper drivers.

once this has been done just return to your mj settings and you will now
be able to select 'telephone', and have it work normally thru your
handset or basestation.

hope this helps.

Baja Boojum · magicJack Apprentice Joined: 02 Feb 2009 Posts: 25

I've had this problem and tried every fix suggested in this forum and by magicJack support. Nothing works long term, so about 5% of the time the problem returns. It always happens at computer startup, and once fixed doesn't occur until another computer restart. I know it's messed up when I start up the computer and 'Switch to Headset/telephone' is not listed as an option in the softphone menu. I believe it's caused by the magicJack drivers starting before the OS is ready, or something similar.

After trying various combinations of all the fixes, the only thing I do now is unplug the dongle for a minute or so and then plug it back in. Invariably the problem is fixed. It is annoying, but is easier than anything else I've tried.

kharaarse · MagicJack Newbie Joined: 08 Feb 2011 Posts: 4

I'm having a similar issue with the telephone option. I can receive calls on my PC but, my phone can't make or receive calls. I tried to look under device manager for anything that says Tigerjet but I don't see anything there. I don't even have "other devices". I also don't see it under "sound, video and game controllers". What can I do? I have a wireless phone.

kknkbaker · MagicJack Newbie Joined: 16 Aug 2011 Posts: 2

For some reason I am not able to skype while magicjack is selected, so, what I have to do is disable the handset (USB Internet Phone by TigerJet)
To do this, I right click on the Speaker Icon (On the Bottom Right Corner)
and choose recording devices, I then need to Right click the handset and choose disable. Once this is done, I am able to us skype with no issues.

So why am I posting this in here?

I have found that if I do not enable the handset, I have the same issue that all of you are having. What I do to get it back is this...

Right click on the speaker icon
Choose Recording devices
Right click anywhere in the field and choose "Show Disabled Devices"
Right click Handset (Which is now showing in the field)
Choose enable
Go to Menu on the MagicJack
Choose "Volume/Headset control"
Choose Telephone
Restart MagicJack (Not the Computer)
And everything is back to normal

Hope this helps you out!

akonono123 · MagicJack Newbie Joined: 15 Mar 2013 Posts: 1

uninstall the USB internet phone by tigerjet and reboot ur computer..

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Can't Click on "Telephone."