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Can't Access Voice Mail to listen to messages...

 
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Don Peters
MagicJack Newbie


Joined: 23 Jun 2011
Posts: 6

PostPosted: Thu Jun 23, 2011 2:31 pm    Post subject: Can't Access Voice Mail to listen to messages... Reply with quote

callers don't hear any message but can leave their voice message which I get via email and can listen to.

However if I call my number and enter * (star key) I can't get in.
If I enter * (star key) and password 1234 I can't get in.
If I enter * (star key) and my password I can't get in.

I can't access the voice message account to record an ansewering message for my callers or do anything at all.

any help would be appreciated!!!
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PostPosted: Thu Jun 23, 2011 2:31 pm    Post subject: Magicjack support, tips, tricks, and hacks

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nailgunner
MagicJack Sensei


Joined: 18 Mar 2010
Posts: 1548

PostPosted: Thu Jun 23, 2011 2:35 pm    Post subject: Re: Can't Access Voice Mail to listen to messages... Reply with quote

Don Peters wrote:
callers don't hear any message but can leave their voice message which I get via email and can listen to.

However if I call my number and enter * (star key) I can't get in.
If I enter * (star key) and password 1234 I can't get in.
If I enter * (star key) and my password I can't get in.

I can't access the voice message account to record an ansewering message for my callers or do anything at all.

any help would be appreciated!!!


Now see, this is where I step in with my loud mouth. You have two answers to your prior post to the exact same issue in a different section of the forum, and yet you decide to post the question again in a different thread.
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bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2845
Location: North East Pennsylvania

PostPosted: Thu Jun 23, 2011 2:38 pm    Post subject: Reply with quote

You??? Loud Mouth??? Step in??? NAHHHHHHHHHHHHHHHHHHH
hehehehe
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Joe Sica
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nailgunner
MagicJack Sensei


Joined: 18 Mar 2010
Posts: 1548

PostPosted: Thu Jun 23, 2011 2:43 pm    Post subject: Reply with quote

bitstopjoe wrote:
You??? Loud Mouth??? Step in??? NAHHHHHHHHHHHHHHHHHHH
hehehehe


Yea. guilty. And since you posted one of the suggestions to his prior post, I'm betting I didn't beat you by too much. Cool
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Don Peters
MagicJack Newbie


Joined: 23 Jun 2011
Posts: 6

PostPosted: Thu Jun 23, 2011 2:43 pm    Post subject: Reply with quote

sorry I am a computer nerd and a newbie. my humbe appoliges
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bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2845
Location: North East Pennsylvania

PostPosted: Thu Jun 23, 2011 2:46 pm    Post subject: Reply with quote

Don Peters wrote:
sorry I am a computer nerd and a newbie. my humbe appoliges


Hey live and learn, live and learn Smile
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Joe Sica
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nailgunner
MagicJack Sensei


Joined: 18 Mar 2010
Posts: 1548

PostPosted: Thu Jun 23, 2011 2:46 pm    Post subject: Reply with quote

Don Peters wrote:
sorry I am a computer nerd and a newbie. my humbe appoliges


The newbie part sounds like a good excuse, but I would have thought the computer nerd part would have overcome it. We are always here to help. Laughing
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mmagic
MagicJack User


Joined: 26 Aug 2008
Posts: 43

PostPosted: Tue Jun 18, 2013 8:44 pm    Post subject: Reply with quote

Same problem here, and this is the first post I clicked from Google. In case someone else needs the answer, check the OPs original thread, which contains the wonderfully simple solution: contact MJ chat support and ask them to reset your voicemail. Hands down the fastest and best chat experience I've had. Took about three minutes. You do lose your voicemail messages, though.
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