magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

I was able to use my prepaid phone cards to call other countries before yesterday. Every time, I call phone cards' access number (local number) it says "to call conference or platform, please visit us at magicjack.com/prepaid and add prepaid minutes"

I talk to customer service (she was very rude and did not know what she was talking about), she said magicjack does not allow one to use prepaid phone cards.

The access number is local number. I don't see what's magicjacks problem for not letting me call other countries with phonecards, it is a local number.

I heard that blocking local prepaid number access is illegal especially if one has unlimited local calling plan.

MagicJack have their own prepaid international phone minuets plan, no doubt they block access to other prepaid/card providers for that very reason.

I used alternate long distance providers with MJ without problems. You may want to try other providers/ prepaid cards.
Honestly, prepaid cards are a rip off. There are better alternatives.

"In the past, of course, the FCC has indicated that it's a violation of federal rules to disallow phone calls to get through just because you don't like the numbers being dialed, and it seems that when you promise people free unlimited local and long distance phone calls throughout the US, then you need to live up to that promise." ~ Tech Dirt [http://www.techdirt.com/articles/200909 ... 6112.shtml]

I am filing a complaint with the FCC. I suggest anyone that has this issue to file a complaint with the FCC. I had a live chat with a rep from Magic Jack and was told I needed to use their international calling plan. I told them that no where in the FAQ does it state that a prepaid calling card cannot be used and should have been disclosed. They said their plan is best and affordable. I told them I had a couple of calling cards that worked for me, did not rip me off and I paid .02/min to call Cali, Colombia compared to their .05/min.

Colombia Landlines Cali 1.3¢
Bogota, Medelin 1.5¢
Barranquilla, Cartagena, Manizales, Pereira, All Other Landlines 2.8¢
Armenia 3.8¢
Lex Telecom 16¢
Mobiles Comcel 5¢
Tigo 5.9¢
All Other Mobiles 7.9¢

The above rates are from Localphone .com. Not an idiotic calling card with a miserable call quality which usually charges much more than they advertise.
Check them out. You can use them just for international calls or as a SIP provider for your phone service.

Vicb620 wrote:"In the past, of course, the FCC has indicated that it's a violation of federal rules to disallow phone calls to get through just because you don't like the numbers being dialed, and it seems that when you promise people free unlimited local and long distance phone calls throughout the US, then you need to live up to that promise." ~ Tech Dirt [http://www.techdirt.com/articles/200909 ... 6112.shtml]

I am filing a complaint with the FCC. I suggest anyone that has this issue to file a complaint with the FCC. I had a live chat with a rep from Magic Jack and was told I needed to use their international calling plan. I told them that no where in the FAQ does it state that a prepaid calling card cannot be used and should have been disclosed. They said their plan is best and affordable. I told them I had a couple of calling cards that worked for me, did not rip me off and I paid .02/min to call Cali, Colombia compared to their .05/min.

Please visit
http://magicjack.com/faq/

How do I dial International Calls?
Can I make International calls from my cell phone through magicJack?

Note: In order to make International calls you need to purchase International Prepaid Minutes.

Note: Your prepaid miuntes expire after six months of inactivity.


@Vicb620
I hope you have the time to read the faq...

Vicb620 wrote:I told them that no where in the FAQ does it state that a prepaid calling card cannot be used and should have been disclosed. They said their plan is best and affordable.

"To be able to dial International numbers, you must purchase prepaid minutes at my.magicJack.com."

This is an obvious statement that means, you cannot use a prepaid phone cards with magicJack because they have their own International Prepaid Minutes.

Haven't you guys figured it out yet, MJ isn't subject to normal telco rules...

Plenty of problems with MJ but they certainly could give a hoot about how you make international calls with a calling card unless they decide to block a high-tariff number. Sounds like your problem

Alternative, try to find a different access number that is not blocked by MJ

might wanna try using a google voice account as well