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nailgunner MagicJack Sensei
Joined: 18 Mar 2010 Posts: 1548
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Posted: Thu Mar 18, 2010 3:39 pm Post subject: Calling into major phone exchanges |
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I recently tried to call Disney World. I would get dead air...three quick beeps...and then a hangup. At first I thought I had a wrong number, but the result was the same for all the Disney numbers. I called on my cell and connected immediately. Magic Jack technical support eventually transferred the problem to their "engineers", which I assume is a black hole. Is it possible that large phone "exchanges" like Disney are blocking my incoming calls somehow? Or is it on my end? Other than this I have had "few" problems. Thanks in advance for any help. |
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bitstopjoe Future magicJack CEO
Joined: 13 Sep 2008 Posts: 2844 Location: North East Pennsylvania
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Posted: Thu Mar 18, 2010 3:45 pm Post subject: |
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It's "possible" your MJ is a new exchange not recognized yet by whatever Ma Bell in Florida ir routing your calls. Usually a chat with support clears this up after a few days when you tell them this.
I would try support again and tell them about FL not recognizing your MJ exchange.
Joe Sica |
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nailgunner MagicJack Sensei
Joined: 18 Mar 2010 Posts: 1548
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Posted: Thu Mar 18, 2010 3:51 pm Post subject: |
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Don't think that's the issue. Based in Florida and have had MJ since January, with not issues to dozens of other Florida numbers. Thanks for the input. |
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bitstopjoe Future magicJack CEO
Joined: 13 Sep 2008 Posts: 2844 Location: North East Pennsylvania
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Posted: Thu Mar 18, 2010 3:58 pm Post subject: |
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nailgunner wrote: | Don't think that's the issue. Based in Florida and have had MJ since January, with not issues to dozens of other Florida numbers. Thanks for the input. |
Well don't forget Disney tends to be a world of itself and maybe they have their own unique exchange which does not recognize yours yet. Just a thought.
Joe Sica |
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nailgunner MagicJack Sensei
Joined: 18 Mar 2010 Posts: 1548
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Posted: Thu Mar 18, 2010 4:28 pm Post subject: |
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Yea, That's what I thought, and was wondering if anyone else had problems dialing into a large exchange like Disney. I see I have this all posted in the "Thin Client" area. That's a newbie for you. I will post elsewhere in the forum and also check back with MJ support. |
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bitstopjoe Future magicJack CEO
Joined: 13 Sep 2008 Posts: 2844 Location: North East Pennsylvania
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Posted: Thu Mar 18, 2010 4:36 pm Post subject: |
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That's ok we were all newbies at some point
I still think another crack at support now explaining it is probably an exchange problem might be your best bet.
a former newbie
Joe Sica |
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nailgunner MagicJack Sensei
Joined: 18 Mar 2010 Posts: 1548
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Posted: Thu Mar 18, 2010 4:44 pm Post subject: |
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I mentioned it to the two techs I talked with, and both glossed it over. One asked for the number I called (I tried 5 different Disney numbers with the same result). Not sure if they tried calling on their end on a MagicJack, but I will chat again with them and see if they thought about the exchange issue real thoroughly. |
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bitstopjoe Future magicJack CEO
Joined: 13 Sep 2008 Posts: 2844 Location: North East Pennsylvania
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Posted: Thu Mar 18, 2010 4:49 pm Post subject: |
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nailgunner wrote: | I mentioned it to the two techs I talked with, and both glossed it over. One asked for the number I called (I tried 5 different Disney numbers with the same result). Not sure if they tried calling on their end on a MagicJack, but I will chat again with them and see if they thought about the exchange issue real thoroughly. |
Keep trying to kick it higher up till you get someone who has a clue.
Of course you could also try, via cell, calling Disney and inquire to who is in charge of their phone system and let then know your exchange. I know I know a long shot, but can't hurt to try.
Joe Sica |
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donschjr MagicJack User
Joined: 24 Jan 2010 Posts: 33
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Posted: Thu Mar 18, 2010 7:31 pm Post subject: |
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Good luck, when I call my Son's number it's 50-50 whether it will go threw or give me a fast busy. This usaully changes about every 4 or 5 days and when I get the fast busy I have to use my cell to call. I've had my MJ for close to 2 years and he has had the same number for at least 5 years. I've used MJ support 1 time and I'll never bother with that worthless waste of time again, they are absolutly clueless about Pc's. |
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