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Caller ID issue
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diggeryo
MagicJack Newbie


Joined: 20 Dec 2011
Posts: 5

PostPosted: Sat May 31, 2014 8:23 am    Post subject: Caller ID issue Reply with quote

I've been using MagicJack Plus for about 2.5 years without any major issue. It is plugged directly into my router.

Starting earlier this week, my caller ID doesn't seem to work. It had worked before that (by displaying the phone number). The last time I know for sure that it worked was Wednesday morning, 5/28/2014.

So I tried the same thing I've done in the past whenever a minor issue occurs--I plugged the MagicJack directly into my computer and ran the update found here (http://upgrades.magicjack.com/upgrade/magicJackSetup.exe). It made no difference this time.

Has anyone else been experiencing a similar issue?

If anyone has any other suggestion I could try, I would appreciate it.
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PostPosted: Sat May 31, 2014 8:23 am    Post subject: Magicjack support, tips, tricks, and hacks

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mlv
MagicJack Newbie


Joined: 31 May 2014
Posts: 1

PostPosted: Sat May 31, 2014 11:33 am    Post subject: Caller ID issue Reply with quote

I'm seeing the exact same thing. I chatted with MJ support yesterday and they told me it was a system wide problem. They are "working double [sic] hard to fix it" I was not convinced that was true so I was checking here expecting to see lot of complaints. I'm glad someone else is having the issue but still surprised there is not a lot of complaining.
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maiccrest
MagicJack Newbie


Joined: 01 Jun 2014
Posts: 6
Location: United States

PostPosted: Sun Jun 01, 2014 4:40 pm    Post subject: MAGICJACK+ CALLER ID Reply with quote

CALLER ID OUT SINCE THURSDAY MAY 29 2014. TOLD THIS WAS BEING WORKED ON. NO LUCK SO FAR.
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newbie513
magicJack Apprentice


Joined: 21 Aug 2008
Posts: 11

PostPosted: Sun Jun 01, 2014 6:24 pm    Post subject: Reply with quote

Same here thought it was my device. Cant screen bill collectors lol
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eyelet
MagicJack Newbie


Joined: 01 Jun 2014
Posts: 1

PostPosted: Sun Jun 01, 2014 11:02 pm    Post subject: Reply with quote

I just registered to report the same problem. No CID since last Thursday.. magic jack is pluged directly into the router. My phone only displays, "incoming call" - I hope they fix this soon!
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sd73
MagicJack Newbie


Joined: 03 Jun 2014
Posts: 9

PostPosted: Tue Jun 03, 2014 11:32 am    Post subject: Reply with quote

No CID for me either since last Thursday. Two tech chats with them both telling me "they're working on it." I hope they don't get paid by the hour.


I spoke too soon. One of my MJ+'s is working and the other still not. Maybe the fix is trickling down?
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dicandor
MagicJack Newbie


Joined: 29 Apr 2009
Posts: 7

PostPosted: Tue Jun 03, 2014 8:57 pm    Post subject: Caller ID/Cordless Phone Reply with quote

Cordless Phone stops receiving audio after about two sec, Will answer the incoming call but stops and will not receive voice message. This started about the time Caller ID stopped working. Wired telephone work OK.

Is the problem associated with the MJ Caller ID problem?
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vlad2277
MagicJack Newbie


Joined: 03 Jun 2014
Posts: 2

PostPosted: Tue Jun 03, 2014 10:05 pm    Post subject: Reply with quote

Same problem here. Caller ID stopped working on May 28, 2014. I have it directly plugged in to my router.
What I tried:
1. Restarted modem, router, MJ+ - It didn't help
2. Reset MJ+ - It didn't help
3. Plugged MJ+ to my computer Directly - Caller ID works on the computer screen
4. Plugged MJ+ to my computer directly and connected it to the phone. Caller ID works on the phone.
5. Plugged MJ+ back to router and Tried different phone - No Caller ID again.
6. Plugged in my friend's MJ+ to my router - Caller ID worked fine.
7. Had 3 beers - It didn't help.
8. Tried to blame my cat - My cat doesn't care.
Found this topic - It helped me to realized that I'm not alone.

I hate to see my phone rings and I have no clue who's calling. I don't really want to talk to AmEx agent trying to tell me how good their Platinum Select Card is. I want my Caller ID back. Oh, an I know that contacting MagicJack support is pretty much useless.
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mi2trak
MagicJack Newbie


Joined: 04 Jun 2014
Posts: 1

PostPosted: Wed Jun 04, 2014 8:36 pm    Post subject: Reply with quote

Same issue here. Started 5/28 as well. I have several MJ+ on the router. 2 phone lines and 1 fax. Interesting to note that one of the phone lines has CID and the other does not. I switched lines on the phone and the issue followed the line. To me that indicates that it is a problem with that MJ+ unit.

Like others I have had 2 chats with MJ - I feel sorry for the customer service folks as they are being fed a pat line to chat. "let our engineers work on the issue. we are doing a quality upgrade" and no date to have resolved.

I have ask for an email from both the engineers and management when chating and the chats have promised to do this, however I have received no emails.

Frustrated with the response MJ has given me. Confused
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sd73
MagicJack Newbie


Joined: 03 Jun 2014
Posts: 9

PostPosted: Thu Jun 05, 2014 1:13 am    Post subject: Reply with quote

I see the group of us are growing. My situations hasn't changed. One mj+ gets caller id and one doesn't. My folks who live very close by and use the same cable internet provider have one that hasn't been affected either.
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maiccrest
MagicJack Newbie


Joined: 01 Jun 2014
Posts: 6
Location: United States

PostPosted: Thu Jun 05, 2014 9:47 am    Post subject: CALLER ID Reply with quote

FIRST TIME ANYONE HAS SPOKEN OF A MJ+ CALLER ID WORKING. MY FRIENDS HAVE THE SAME PROBLEM WITH THEIR CALLER ID.
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Pilot
Dan isn't smart enough to hire me


Joined: 03 Jun 2012
Posts: 195
Location: West Coast

PostPosted: Thu Jun 05, 2014 9:52 am    Post subject: Re: CALLER ID Reply with quote

maiccrest wrote:
FIRST TIME ANYONE HAS SPOKEN OF A MJ+ CALLER ID WORKING. MY FRIENDS HAVE THE SAME PROBLEM WITH THEIR CALLER ID.


so, so, no reason to shout!!
_________________
MagicJack user since 2007.
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spezeke
MagicJack Newbie


Joined: 05 Jun 2014
Posts: 1

PostPosted: Thu Jun 05, 2014 11:22 am    Post subject: caller not working but connected to computer it does Reply with quote

Hello,
I have the magicjack plue and recently moved our home number to it and within a few days caller id quit working when pugged into router. I mesed around with ports and cables and resistors...to no avail. I screen my calls so it is a pain. But I did contact MagicJack support and they told me they were working on it also and I had asked for a time frame and they said by the end of this week. So not sure how much truth to that statement there is.
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maiccrest
MagicJack Newbie


Joined: 01 Jun 2014
Posts: 6
Location: United States

PostPosted: Thu Jun 05, 2014 2:51 pm    Post subject: Re: CALLER ID Reply with quote

Pilot wrote:
maiccrest wrote:
FIRST TIME ANYONE HAS SPOKEN OF A MJ+ CALLER ID WORKING. MY FRIENDS HAVE THE SAME PROBLEM WITH THEIR CALLER ID.


so, so, no reason to shout!!


PILOT DOES NOT SEEM TO BRING ANYTHING TO THIS DISCUSSION. SO WHY REPLY?
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Pilot
Dan isn't smart enough to hire me


Joined: 03 Jun 2012
Posts: 195
Location: West Coast

PostPosted: Fri Jun 06, 2014 3:09 am    Post subject: Re: CALLER ID Reply with quote

maiccrest wrote:
Pilot wrote:
maiccrest wrote:
FIRST TIME ANYONE HAS SPOKEN OF A MJ+ CALLER ID WORKING. MY FRIENDS HAVE THE SAME PROBLEM WITH THEIR CALLER ID.


so, so, no reason to shout!!


PILOT DOES NOT SEEM TO BRING ANYTHING TO THIS DISCUSSION. SO WHY REPLY?


It's rude to SHOUT so why do it?
_________________
MagicJack user since 2007.
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