magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

H2OO · MagicJack Newbie Joined: 05 Sep 2019 Posts: 7

I called from my neighbors phone today and got the call screening message.
Also, Suddenlink had a whooping 6-7 day.. 3 day upgrade that apparently had issues. Could not log into my Suddenlink account and I suspect their upgrade process may have contributed to this issue. I am amazed that in this day in age that a company takes (twice as long) 7 days to do a major upgrade and suspend phone support services. Amazing!

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dproff · MagicJack Newbie Joined: 08 Sep 2019 Posts: 3

I re-installed my call screening option back in Sunday and, after testing, thought everything was fixed. Today I had a local incoming call fail with no message (nor an ad) going to the caller. When he shifted back to his cell and tried again, it went through. I have turned off the call screening service once again.

H2OO · MagicJack Newbie Joined: 05 Sep 2019 Posts: 7

1 1/2 our to chat.. awaiting EMAIL.. scam calls coming in 5 an hour..

dproff · MagicJack Newbie Joined: 08 Sep 2019 Posts: 3

MikeLieberman

I am overseas and so I have no 'local line' to test with... However in the past week I have started getting Robocalls again.

As I am GMT+8, those calls tend to come in when I am sleeping. (Before the feature was available I had to kill the service from my Cell phone completely and disconnect the MJ device at night!)

When I started using the feature, I was able to leave the device connected and reinstall the Android app. I was never awakened at night.... until the past four days.

The Robocalls have started again. The last one was fifteen hours ago from Google!

So either robocall technology has found a way to defeat the feature or it has been turned off.

Anyone know anything about this?

Bill Smith · Posted: Fri Apr 10, 2020 10:48 am Post subject:

I do not know the reason this is occurring. A few years ago, I changed my outgoing message to discourage (not block) calls by having the "beep-beep-beep" out of service tones at the beginning of my outgoing voice mail message (available at http://yourhomenow.com/sit.html). These tones are on my MJ and cell and it seems to work (no guarantees). At least I don't get calls from the same number again. To put the tones on your message, download the file, load it in any media player program, and then simply play it from your computer speakers when you revise your outgoing message.

MikeLieberman · Posted: Sat Apr 11, 2020 9:48 pm Post subject:

Thanks, Bill, but as the tone would have to be on my VM message, that doesn't solve the problem of the phone ringing and waking me up in the middle of the night.

The problem is that the Automated Call Screening doesn't seem to be working anymore. Sad

Of course the feature is only for non MJ callers. What if the spammer is using MJ?

Bill Smith · Posted: Sun Apr 12, 2020 10:53 am Post subject:

I realize that your phone will still ring with what I suggested. Do you expect important calls during your night? If not, then unplug the MJ when you're sleeping for a month or so. That will likely reduce the number of junk calls. I seriously doubt that the spammer is using MJ since MJ's terms do not permit excessive calls. I have no idea why the Automated Call Screening is not working and apparently MJ doesn't either.

JimShaw · MagicJack Newbie Joined: 02 Aug 2020 Posts: 3

I help 5 neighbors with their MJ and for a year all 5 have loved Automatic Call Screening.

Until a few days ago, ACS worked perfectly. But now when a caller calls the MJ phone number, ACS activates, the caller pushes the screening number and 14 (I have counted many times) seconds later, MJ terminates the call. The call is terminated even if the caller was in the middle of leaving a message. If it were 1 neighbor having a problem, it might be something in their system but all 5 at the same time, it's MJ's problem.

Like everyone above, I was with an MJ tech for 1 1/2 hours testing and testing. The tech gave up and sent the problem up the chain. I have a ticket number and was told they will get back to me. What are the odds they will?

I thought this problem might be a fluke but after reading this thread, it looks like ACS has been having different problems for a long time.

ACS was the reason all 5 joined MJ. They may reconsider if ACS has many problems.

Bill Smith

What are the odds they will?

Don't hold your breath. The odds of winning the powerball are about the same as MJ getting back to you.

JimShaw · MagicJack Newbie Joined: 02 Aug 2020 Posts: 3

Bill Smith, I hope you and I are wrong and they do fix the problem

Bill Smith · Posted: Mon Aug 03, 2020 12:29 pm Post subject:

I, too, hope they solve the problem. Just don't expect them to directly advise you of that fact.

JimShaw · MagicJack Newbie Joined: 02 Aug 2020 Posts: 3

[quote="Bill Smith"]I, too, hope they solve the problem. Just don't expect them to directly advise you of that fact.[/quote]

You were correct

Problem solved but as you stated, they never advised me of that fact

Bill Smith · Posted: Wed Aug 19, 2020 10:31 am Post subject:

Jim - Thanks for informing the forum that the problem was solved.