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Audio Delay at Beginning of Calls

 
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Merk
MagicJack Newbie


Joined: 02 Nov 2012
Posts: 1

PostPosted: Fri Nov 02, 2012 10:00 am    Post subject: Audio Delay at Beginning of Calls Reply with quote

We recently installed MJ+. Call quality is acceptable, except for one thing: at the beginning of a call, the caller does not hear the first 2-3 seconds of the call. The missing audio occurs on calls made to and from the MagicJack. In other words, when I answer an incoming call, the caller does not hear me say "hello." When I call other people, I do not hear them say "hello."

I have spent many hours chatting with MJ tech support, most recently setting up port forwarding on our router, but that has not cured the problem. I have searched this board but find the search feature lacking in that the search returned pages and pages of irrelevant entries for this topic.

Has anyone experienced this type of problem? Any fix?

All help is greatly appreciated.

Merk
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PostPosted: Fri Nov 02, 2012 10:00 am    Post subject: Magicjack support, tips, tricks, and hacks

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SailorDave
MagicJack User


Joined: 17 Nov 2011
Posts: 33

PostPosted: Fri Nov 02, 2012 12:56 pm    Post subject: Audio delay Reply with quote

I also experience this delay when first talking on the phone. You get no indication that a connection has occured and have to repeat Hello several times b4 the other party hears it. No cure that I have read about and I have played with the router settings a lot. I don't use the MJ+ connected through the computer, so don't know if that has a different result.
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sabresfan
Dan Should Pay Me


Joined: 12 Feb 2009
Posts: 673
Location: Buffalo NY

PostPosted: Fri Nov 02, 2012 7:16 pm    Post subject: Re: Audio delay Reply with quote

SailorDave wrote:
I also experience this delay when first talking on the phone. You get no indication that a connection has occured and have to repeat Hello several times b4 the other party hears it. No cure that I have read about and I have played with the router settings a lot. I don't use the MJ+ connected through the computer, so don't know if that has a different result.
You can try a different proxy server. Awhile ago I would try different servers and get better results with some than others. Try reading the MJ wiki http://en.wikibooks.org/wiki/MagicJack/Support_Resources/How-To it has some great advice on getting MJ audio to sound better.
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