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30 minute cutoff
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xyzzy
magicJack Apprentice


Joined: 13 Nov 2007
Posts: 20

PostPosted: Mon Dec 22, 2008 2:33 pm    Post subject: 30 minute cutoff Reply with quote

As of this morning, every phone call is terminated after 30 minutes. Never had this happen before the latest upgrade.
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PostPosted: Mon Dec 22, 2008 2:33 pm    Post subject: Magicjack support, tips, tricks, and hacks

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Racerbob
magicJack Apprentice


Joined: 23 Nov 2008
Posts: 16

PostPosted: Mon Dec 22, 2008 2:37 pm    Post subject: Re: 30 minute cutoff Reply with quote

xyzzy wrote:
As of this morning, every phone call is terminated after 30 minutes. Never had this happen before the latest upgrade.


How many 30 minute plus calls have you tried to make this morning to really verify that this is true ? I have no new update. Did yours update automatically ? I was just wondering because I was on one call this morning for 2 hours and 25 minutes trying to talk a friend through a computer problem. And there was no interruption. I have not received the update yet.
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xyzzy
magicJack Apprentice


Joined: 13 Nov 2007
Posts: 20

PostPosted: Mon Dec 22, 2008 3:02 pm    Post subject: Reply with quote

I made three consecutive calls to my mother this morning and am now on my third consecutive call to my brother. Total of six calls.

EDIT:
I have made nine 30 minute truncated calls today, each of which displays in the call log as 30:00 or 30:01. The first connected call of the day was cut off at 30 minutes.

My total phone usage for the last month is 960 minutes, including today.


The limit to 30 minutes per call seems unrelated to excess usage, unless 30 minutes per day is considered excessive.
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DrPacman
magicJack Apprentice


Joined: 11 Mar 2008
Posts: 26

PostPosted: Tue Dec 23, 2008 12:09 am    Post subject: Reply with quote

xyzzy wrote:
I made three consecutive calls to my mother this morning and am now on my third consecutive call to my brother. Total of six calls.

EDIT:
I have made nine 30 minute truncated calls today, each of which displays in the call log as 30:00 or 30:01. The first connected call of the day was cut off at 30 minutes.

My total phone usage for the last month is 960 minutes, including today.


The limit to 30 minutes per call seems unrelated to excess usage, unless 30 minutes per day is considered excessive.


Seems to be something to all this, I as well just had a call terminate at exactly 30:00 minutes. As well I could not redial any number until I rebooted the system and start the magicjack system again… I back to the old software version until this bug is worked out… Evil or Very Mad
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Darkman90808
Dan Should Pay Me


Joined: 27 Feb 2008
Posts: 701

PostPosted: Tue Dec 23, 2008 1:02 am    Post subject: Reply with quote

Glad I only signed up for a year at a time....
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cdwhit
MagicJack User


Joined: 21 May 2008
Posts: 30

PostPosted: Tue Dec 23, 2008 1:17 am    Post subject: Dropped with Charter ? Reply with quote

I too have just experienced 30 min. dropped calls, 4 this evening. However, I seem to get dropped often by Charter, whether I'm on the phone or not. Anyone else have trouble with Charter, whether on the magicjack or just surfing ?
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tloe
MagicJack Contributor


Joined: 03 Jun 2008
Posts: 63

PostPosted: Tue Dec 23, 2008 1:21 am    Post subject: Reply with quote

I just tested this and confirmed there is now a 30 minute limit on calls. I can live with the limitation, but feel that this will draw a lot of ire from users, many of whom are already annoyed with their ambiguous policies.

UPDATE

I just chatted with support, they claim it's a system problem and will be fixed within the next few days. Here's the transcript:

Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with 'Kate'

Kate: Hello, how may I help you?

T: I'd like to know why a 30 minute time limit has been put into place.

Kate: Could you please explain?

T: The new "upgrade" from yesterday has caused calls to be automatically dropped after 30 minutes.

Kate: Yes,thats right.

T: There was no notification of this, there is no info about it on the site.

Kate: Where did you get this info?

T: I own one

Kate: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.

T: Rather hard not to notice a dropped call.

Chat InformationPlease wait while I transfer the chat to the best suited site operator.

Chat InformationYou are now chatting with 'Cherry'

T: I'd like some sort of explanation if possible

Cherry: You need to have a good connection speed to prevent your calls to be disconnected

T: That has nothing to do with it. I'm not the only one who has noticed this.

Cherry: That is the reason behind that

T: The call is automatically dropped after exactlly 30 minutes

Cherry: Please visit the site below and click on the yellow pyramid then take note and provide me your upload and download speed.

Cherry: http://www.speedtest.net

T: 1.5m/896k

T: Look. this limit didn't exist 2 days ago

Cherry: Please wait while I check that for you

T: and now suddenly people's calls are cutoff after 30 minutes

Cherry: I do apologize for that

T: I'd just like some sort of explanation

T: rampant abuse?

Cherry: There is an existing system lapse here on our end as of the moment because our engineers are fixing our serves that affecting your calls

T: It's not just my calls

T: or do you mean calls in general?

Cherry: i know

Cherry: i mean in general

T: So what you're saying is that this is not normal, and is because of some system problem?

Cherry: Yes

Cherry: But please do not worry as this is currently worked on as of the moment

T: Ok.. do you have any idea when it will revert back to normal?

Cherry: It shall be fixed within the next few days

T: Thanks for your help.
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JohnnyFreightTRAIN
Dan isn't smart enough to hire me


Joined: 08 Aug 2008
Posts: 313

PostPosted: Tue Dec 23, 2008 2:33 am    Post subject: Reply with quote

From what I have seen it only limits outbound calls. Inbound calls to your magicjack continue past the 30 minute mark. Can anyone else verify this? DonMan mentioned that the *67 fix also does not work with the new upgrade.
I do not like this new upgrade at all.

I was trying to downgrade for quite a while, but every time I went back to the old version it would force me to upgrade again. I knew I had to edit my hosts file to stop it from automatically upgrading every time, but I couldn't remember where I found the information on how to do that...

Finally I found it:
Click Here if you are in the same situation that I was. Stewart's post describes how to stop your magicjack from automatically upgrading. This worked great for me, and I have now rolled back to the older software.

Cutting off the phone call after 30 minutes of conversation is a deal breaker for me. Plus, I also use the *67 fix for some numbers that I call (otherwize the call does not complete) so I need it to work. Until they fix these bugs I will not be using the new upgrade if I can help it.

PS- I do like the slightly new look they gave it, though.
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Gregg
MagicJack User


Joined: 15 Nov 2007
Posts: 32
Location: New Mexico

PostPosted: Tue Dec 23, 2008 9:19 am    Post subject: Reply with quote

From the new magicjack.exe:
Code:
function CallDurationControl.NewParameters_( Params )
  local DefaultParams = {
    MaxOutboundCallDuration = 1800,--1800,
    ForceHangupToneDurationMs = 4000,--4000,
    RedialRestrictionDuration = 60,--60,
    RedialRestrictionToneDurationMs = 4000,--4000,
  }


MaxOutboundCallDuration 1800 seconds? WTF?
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Rickiev
Dan isn't smart enough to hire me


Joined: 15 Nov 2008
Posts: 121
Location: Woodside, NY

PostPosted: Tue Dec 23, 2008 9:41 am    Post subject: Reply with quote

Gregg wrote:
From the new magicjack.exe:
Code:
function CallDurationControl.NewParameters_( Params )
  local DefaultParams = {
    MaxOutboundCallDuration = 1800,--1800,
    ForceHangupToneDurationMs = 4000,--4000,
    RedialRestrictionDuration = 60,--60,
    RedialRestrictionToneDurationMs = 4000,--4000,
  }


MaxOutboundCallDuration 1800 seconds? WTF?


this will be per call right, and not for the duration of the day ? or month ? I hope not.
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hsweiss
Dan Should Pay Me


Joined: 28 Mar 2008
Posts: 563
Location: Maryland

PostPosted: Tue Dec 23, 2008 10:47 am    Post subject: Reply with quote

Gregg wrote:
From the new magicjack.exe:
Code:
function CallDurationControl.NewParameters_( Params )
  local DefaultParams = {
    MaxOutboundCallDuration = 1800,--1800,
    ForceHangupToneDurationMs = 4000,--4000,
    RedialRestrictionDuration = 60,--60,
    RedialRestrictionToneDurationMs = 4000,--4000,
  }


MaxOutboundCallDuration 1800 seconds? WTF?


So as usual Tech Support lied (or to give them the benefit of the doubt, just made up a story when they had no clue!). Ok, for $20/year I shouldn't expect much more but they can at least be informed by the core engineers or if they don't know, be truthful and offer to send email when they find out?
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emiliomcol
MagicJack Expert


Joined: 05 Dec 2008
Posts: 77

PostPosted: Tue Dec 23, 2008 10:59 am    Post subject: Reply with quote

rickiev wrote:
Gregg wrote:
From the new magicjack.exe:
Code:
function CallDurationControl.NewParameters_( Params )
  local DefaultParams = {
    MaxOutboundCallDuration = 1800,--1800,
    ForceHangupToneDurationMs = 4000,--4000,
    RedialRestrictionDuration = 60,--60,
    RedialRestrictionToneDurationMs = 4000,--4000,
  }


MaxOutboundCallDuration 1800 seconds? WTF?


this will be per call right, and not for the duration of the day ? or month ? I hope not.


that limit most be per call because 1800 seconds is 30 min and thats the limit im experienced too and after my calls drop i have to reboot MJ for using it againg, and about the *67 trick if i tried to used *67 and the first number it dosnt work but if i used in this way for example 3*05-555-5555 work perfectly well making the echo go away Cool
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Rickiev
Dan isn't smart enough to hire me


Joined: 15 Nov 2008
Posts: 121
Location: Woodside, NY

PostPosted: Tue Dec 23, 2008 11:21 am    Post subject: Reply with quote

xyzzy wrote:
I made three consecutive calls to my mother this morning and am now on my third consecutive call to my brother. Total of six calls.

EDIT:
I have made nine 30 minute truncated calls today, each of which displays in the call log as 30:00 or 30:01. The first connected call of the day was cut off at 30 minutes.

My total phone usage for the last month is 960 minutes, including today.


The limit to 30 minutes per call seems unrelated to excess usage, unless 30 minutes per day is considered excessive.


Hmm, okay, Did you guys purchase any international minutes on your accounts? I currently have minutes purchase to call Colombia and tested the 30 min cut off by calling my mother locally here in New York area code 718 to area code 212, and we spoke for 40 minutes.

Maybe if there's money on the account, then, those 30 mins cut off does not apply ?? Maybe ?
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tloe
MagicJack Contributor


Joined: 03 Jun 2008
Posts: 63

PostPosted: Tue Dec 23, 2008 11:46 am    Post subject: Reply with quote

How did you roll back to the previous version? I didn't see a more updated download link for the previous software.
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robatino
MagicJack Expert


Joined: 29 Aug 2008
Posts: 97

PostPosted: Tue Dec 23, 2008 11:58 am    Post subject: Reply with quote

Gregg wrote:
From the new magicjack.exe:
Code:
function CallDurationControl.NewParameters_( Params )
  local DefaultParams = {
    MaxOutboundCallDuration = 1800,--1800,
    ForceHangupToneDurationMs = 4000,--4000,
    RedialRestrictionDuration = 60,--60,
    RedialRestrictionToneDurationMs = 4000,--4000,
  }


MaxOutboundCallDuration 1800 seconds? WTF?


What was the limit for the older version (or was there no limit)?
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