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Dumped iphone for android - now cant use MJ app

 
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BitemeHARD
MagicJack Newbie


Joined: 19 Sep 2016
Posts: 1

PostPosted: Mon Sep 19, 2016 12:08 pm    Post subject: Dumped iphone for android - now cant use MJ app Reply with quote

I have used MJ for years and really liked the use of the APP as well as the actual unit, it has been great for a mobile lifestyle but this has been herendous recently. I got android and dumped the iphone and the APP says I dont have an active device when I try to log on. I got with the customer support chat and was told they would fix it in a few hours, three days later I tried to log on again with the APP. The MJ site doesnt work in firefox, in edge it has to be full screen to work.
I got back on to chat support. And this happened:

Abbey: Hi, my name is Abbey. How may I help you?
chris : first there are two problems with your website
Abbey: Hello chris
chris: the ssl is wrong - firefox cant display your site
Abbey: Okay chris.
chris: edge doesn't properly display the page unless it is full screen
chris: to my issue I was on a few days ago to get this corrected
chris: i got a new android phone
Abbey: okay
chris: i had an iphone
chris: now i cant log on ot magicjack with the new phone
Abbey: OKay.
Abbey: Please allow me to check that here for you
Abbey: Thanks for patiently waiting and sorry for the delay.
chris: and
Abbey: Upon checking it here you didn't have active magicjack device.
chris: i do i just renewed it a few weeks ago
Abbey: i mean my do apology
chris: ##########
chris: it is a mgic jack plus
Abbey: Upon checking it here youhave a magicjack plus
Abbey: Yes it is
chris: it is good until like 2021
Abbey: Yes?
Abbey: What seems to be the problem?
chris: where are you located?
Abbey: may i try to fix your web browser chris?
Abbey: We are located in the Philippines.
chris: figures
Abbey: okay
chris: new cell phone ont log on to magic jack
chris : will not log on to magic jack
Abbey: I see.
Abbey: Please do try to login here into the computer
Abbey: http://my.magicjack.com
chris: i did
Abbey: can you logged in?
chris: and i am online that's how i go this chat
Abbey: okay.
Abbey: how about into your account here http://my.magicjack.com
chris: wow
chris: ###########"
magicJack PLUS
Renews 08/15/2021
Add Months

Abbey: okay thanks.
Abbey: May I know the exact nature of your problem with full details please?
chris: okay what is the customer service phone number
chris: this is ridiculous i have told you the problem TWICE!!!!!!!!!!
chris: are you dense or not good with English?
chris: or just being a pain in the @@@
Abbey: my do apology
Abbey: Would you like us to log onto your computer remotely and resolve this issue for you? If yes, I will transfer you to a higher level of support that will take care of this for you.
chris: IT HAS NOTHING TO DO WOTH MUY COMPUTER!!!!!!! ARE YOU STUPID??????????? IT IS A CELL PHONE ISSUE AND NO ONE LOGS ON TO MY COMPUTER REMOTELY
Abbey: Please hold, I am transferring you to a senior agent.
chris: BTW ALL OF THIS IS GOING ONTO THE COMPLAINT AND SUPPORT FORUMS
Abbey: i do understand your frustration.
Abbey: Please hold, I am transferring you to a senior agent.
Abbey has disconnected.

Now I have been waiting for 10 minutes to talk to another drone.

Sonya: Hi, my name is Sonya. How may I help you?
Sonya: Welcome to the Higher Level of Support. This is Sonya, please give me a moment to review your previous chat to assist you better. Thank you
chris: and are you in the PI
Sonya: Welcome to the Higher Level of Support. This is Sonya, please give me a moment to review your previous chat to assist you better. Thank you
chris: the last person was clueless
chris: and I am now aggravated
Sonya: I understand.
chris: I had an iPhone i use the app and it worked great. i just switched to an android phone and when i try to log on from the android it says i don't have and active device. i have a MJ plus that is subscribed until 2021
Sonya: I see.
Sonya: As of now you cannot add magicAPP subcriptions. You may only use the ones already in your account. We are aware of this and we are working on this. You can chat back to us from time to time to check for update/s.
However, if you are using the same type of OS you can select an existing magicAPP subscription. Log out of your magicApp and log back in. Please make sure to use your magicApp credentials (e.g. the email and phone number tied to your magicApp subscription). When you log back in, select the active magicAPP that is in your account.
Sonya: If you have other /separate magicjack account, you can register your andriod phone there.
chris: so you mean there is no fix for this
Sonya: If you have other magicjack device on your separate account, you can register your andriod phone there.
chris: why would i pay twice?
Sonya: You can only register 1 application per account
chris: ok i don't need the iPhone anymore how do i delete it
Sonya: We can forward a report for deactivation to our upper management however it may undergo approvals.
chris: if i knew this was the case i would not have renewed my subscription!! I would have gotten a new device instead to avoid this silliness. i know money is tough in PI would you pay twice for the same service
Sonya: hold on
Sonya: The subscription you have purchase was for mj device, if you have active mj device on your account you can only use the mj app.

Now, I will have to forward a report to our engineers for them to deactivate the mj app on iphone and right back to you via email @@@@@@@@@@@@ once it has been done.
chris: OK, so are you saying I can only use the APP and not the device now??
Sonya: only use the Mj device and not the mj app on andriod....
chris: so why cant i use it on the new android phone?
Sonya: Read again
Sonya: As of now you cannot add magicAPP subcriptions. You may only use the ones already in your account. We are aware of this and we are working on this. You can chat back to us from time to time to check for update/s.
However, if you are using the same type of OS you can select an existing magicAPP subscription. Log out of your magicApp and log back in. Please make sure to use your magicApp credentials (e.g. the email and phone number tied to your magicApp subscription). When you log back in, select the active magicAPP that is in your account.
Sonya: And you can only activate the mj app on your andriod phone if the mj app on iphone has been deactivated.
chris: ok, so after the iPhone is deleted the android should work
Sonya: A Big YES for that.
chris: ok
Sonya: Is this your best email @@@@@@@@@@@?
chris: yes
Sonya: Just check your email from time to time.
chris: ok
Sonya: We will let you know once the deactivation has been done.
chris: ty
Sonya: Is there anything else I may help you with today?
chris: no

WOW! all that for - If you get a new phone you cant use the APP!! Are you kidding??? People get new phones every other year!!!

It would seem simple to me to make the phones unregisterable at the web site so you could then register your new phone. It would also seem this should have been thought of in the beginning, knowing how often phones are changed.
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PostPosted: Mon Sep 19, 2016 12:08 pm    Post subject: Magicjack support, tips, tricks, and hacks


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