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Error 401?

 
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fahim
magicJack Apprentice


Joined: 26 Dec 2007
Posts: 11

PostPosted: Thu Dec 27, 2007 12:18 am    Post subject: Error 401? Reply with quote

i am getting error saying "Please restart your Magicjack try again [error 401]"

http://www.turboimagehost.com/p/60467/magic_Error.JPG.html

anyone??

Fahim


Last edited by fahim on Thu Dec 27, 2007 1:23 am; edited 2 times in total
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PostPosted: Thu Dec 27, 2007 12:18 am    Post subject: Magicjack support, tips, tricks, and hacks


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joecanadian
MagicJack Contributor


Joined: 28 Nov 2007
Posts: 58

PostPosted: Thu Dec 27, 2007 1:15 am    Post subject: Reply with quote

so you turn on your computer and you plug this thing in and what happens..

?

and then where is it that you see this error?
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fahim
magicJack Apprentice


Joined: 26 Dec 2007
Posts: 11

PostPosted: Thu Dec 27, 2007 1:24 am    Post subject: Reply with quote

i am getting error saying "Please restart your Magicjack try again [error 401]"

http://www.turboimagehost.com/p/60467/magic_Error.JPG.html

anyone??

Fahim
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jackmaster
MagicJack Newbie


Joined: 26 Dec 2007
Posts: 2

PostPosted: Thu Dec 27, 2007 2:08 am    Post subject: Reply with quote

Restart your jack menu/advanced/restart
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kenbr
magicJack Apprentice


Joined: 13 Dec 2007
Posts: 11

PostPosted: Thu Dec 27, 2007 4:09 am    Post subject: Reply with quote

I'm getting the same error. I've restarted a bunch of times, unplugged and reinserted the MagicJack but I keep getting error 401.
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Cyrill
MagicJack Newbie


Joined: 04 Dec 2007
Posts: 1

PostPosted: Thu Dec 27, 2007 8:07 am    Post subject: Reply with quote

Maybe you should doubleclick on this screen, then fill the form Rolling Eyes
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kenbr
magicJack Apprentice


Joined: 13 Dec 2007
Posts: 11

PostPosted: Thu Dec 27, 2007 8:14 am    Post subject: Reply with quote

Mine is back up again.
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fahim
magicJack Apprentice


Joined: 26 Dec 2007
Posts: 11

PostPosted: Thu Dec 27, 2007 2:13 pm    Post subject: Reply with quote

Hey GUYS everything is working fine now. It is very strange!!

any suggestions????

Fahim
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klgjr
MagicJack Newbie


Joined: 03 Jan 2008
Posts: 4

PostPosted: Fri Jan 04, 2008 9:48 am    Post subject: Still Getting Error 401 Reply with quote

I posted the following on a different thread because I have tried MJ on 4 different machines and no matter what I try I bounce between Error 3 & Error 401. I am not giving up on MJ, but I am about to demand an RMA and a new unit, because this has gotten so stupid. I don't mind troubleshooting stuff, but my Vonage is still working and I am looking at some of the other options like Grand Central, etc. Later.

SB:

I have a Dell Inspiron 8600 with XP Pro w/SP2 and 2GB of RAM and all the lastest Windows Updates last applied about two weeks ago, before I install the MJ. I have Symantec V10 Anti-virus and Firewall. My MJ worked last Friday via this workstation connected to my home network via a wireless 54G connection. All the calls last Friday were crystal clear even over wireless. It did not work before Friday or since. I have added no new software to this machine or the hardwared Compaq 2.4 GHZ that I have also tried to load and run the MJ on. Again neither machine has any additional programs running. I also, get the logon screen don't remember from which error 3 or error 401, but it asks me to enter my email address and password again.
I have done all things that the MJ said to do. I killed all the processes related to MJ as well as unplugging MJ waiting 30 seconds to try again. I did this on both of my machines the Dell and the Compaq MJ still didn't work. I even ran the MJ recovery that I got from this forum last night. I even tried to run the MJ at work on our test network and I got our Router guy to make sure that all the ports listed on from the MJ website were open. Still no luck. Let me know if you have other suggestions or questions. Thanks.

KLGJR
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thugasaur
MagicJack Newbie


Joined: 30 May 2009
Posts: 1

PostPosted: Sun May 31, 2009 1:54 am    Post subject: Re: Still Getting Error 401 Reply with quote

try this it helped my mj and dont bother with those tools from mj chat support http://www.bio.fsu.edu/complabs/pub/MicrosoftFixit50027.msi

the problem is your os isnt recognizing the drive letter of the mj virtual drive
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degarb
MagicJack Expert


Joined: 04 Aug 2008
Posts: 92

PostPosted: Wed Jun 10, 2009 1:10 pm    Post subject: Reply with quote

the msi link is dead, nothing on google for it.
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Cygnus X-1
MagicJack Newbie


Joined: 13 Mar 2011
Posts: 2

PostPosted: Sun Mar 13, 2011 11:56 am    Post subject: Error 401 Reply with quote

If you've tried using MJ on multiple machines and it still doesn't work, it is probably a firewall issue with the new upgrade.
I tried all of that stuff only to find out that somehow my computers date had been reset to 2006. Once I set my computer date and time, MJ worked fine.
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cashew76
MagicJack Newbie


Joined: 26 Dec 2012
Posts: 2

PostPosted: Wed Dec 26, 2012 5:51 pm    Post subject: Check your date and time Reply with quote

Check your date and time. Needed for SSL to work.
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