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dudenj
MagicJack Newbie


Joined: 02 Dec 2007
Posts: 2
PostPosted: Sun Dec 02, 2007 9:10 am    Post subject: Registration Password Reply with quote
I have been using magic for a couple of months now and would like to use my magicjack on my new laptop, however i have forgotten my registration password.

Is there a way i can retrieve the registration password ? Is there also a way to uninstall the magicjack, i dont see an entry under Add/Remove Programs.

Thanks in advance.
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PostPosted: Sun Dec 02, 2007 9:10 am    Post subject: Magicjack support, tips, tricks, and hacks

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prackjack
MagicJack Newbie


Joined: 27 Nov 2007
Posts: 9
PostPosted: Sun Dec 02, 2007 9:52 am    Post subject: Getting your PW Reply with quote
Go online w/MJ Tech Support Chat -- they'll ask for your phone number as verification and then tell you your password via the chat.

P
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MagicHack
Dan isn't smart enough to hire me


Joined: 12 Nov 2007
Posts: 242
PostPosted: Sun Dec 02, 2007 9:59 am    Post subject: Re: Registration Password Reply with quote
dudenj wrote:
I have been using magic for a couple of months now and would like to use my magicjack on my new laptop, however i have forgotten my registration password.

Is there a way i can retrieve the registration password ? Is there also a way to uninstall the magicjack, i dont see an entry under Add/Remove Programs.

Thanks in advance.

You might want to try dumping the process memory for the magicjack.exe using a tool like pmdump.

So, first find the magicjack PID by running "pmdump -list":
Code:
C:\magicjack>pmdump -list

pmdump 1.2 - (c) 2002, Arne Vidstrom (arne.vidstrom@ntsecurity.nu)
           - http://ntsecurity.nu/toolbox/pmdump/

    0 - System idle process
    4 - System
 1400 - smss.exe
 ...
 1580 - CallerIDSpoof.exe
 4328 - magicJack.exe


Then dump the process memory using "pmdump <pid> <filename>". In my example above, the PID for the magicJack.exe is 4328.
Code:
C:\magicjack>pmdump 4328 dumpfile.dat

pmdump 1.2 - (c) 2002, Arne Vidstrom (arne.vidstrom@ntsecurity.nu)
           - http://ntsecurity.nu/toolbox/pmdump/


C:\magicjack>


Your email address should be in that file along with your password.

So, open the dumpfile.dat with your favorite editor (yes, this is a VERY LARGE binary file). If you do not have a nice binary file editor, you can simply use wordpad:
Code:
C:\magicjack>write dumpfile.dat


Once the file loads up (it will take a while - this is a large file), search for the string "CustomField2 =" (leave off the quotes). Your email address with be on a line prefixed with "CustomField0 =".

This technique is a bit of a pain, but it should work.

If someone has a nicer/cleaner solution, please post!

As far as uninstalling: much like a virus, magicJack does not provide an uninstaller. To uninstall, you will need to manually remove the garbage that magicJack left behind. So remove this directory:
C:\Documents and Settings\<YOURNAME>\Application Data\mjusbsp\

This file:
c:\windows\system32\utscsi.exe

and this service:
CLCV0

(There are additional registry entries, etc, but removing the above is the majority of the data...)

MagicHack
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Xen1969
MagicJack Expert


Joined: 22 Nov 2007
Posts: 83
Location: Chicago
PostPosted: Sun Dec 02, 2007 10:45 am    Post subject: Reply with quote
Why on earth wouldn't they provide a way to uninstall?

I just read a news article yesterday where Dan says 40 guys in Russia are working on just the softphone.

Maybe one of those guys can be reassigned to provide a way to uninstall?
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MagicHack
Dan isn't smart enough to hire me


Joined: 12 Nov 2007
Posts: 242
PostPosted: Sun Dec 02, 2007 11:08 am    Post subject: Reply with quote
Xen1969 wrote:
Why on earth wouldn't they provide a way to uninstall?

I just read a news article yesterday where Dan says 40 guys in Russia are working on just the softphone.

Maybe one of those guys can be reassigned to provide a way to uninstall?


Is this the article you are referring to? If so, the article itself states:
Quote:
MagicJack confirmed that there is currently no easy way to uninstall the software. The process required to uninstall the software requires multiple Windows Registry edits and the removal of several folders on the Windows system. Based on this, I wouldn't recommend using the MagicJack on the systems of friends, family or business associates.
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Xen1969
MagicJack Expert


Joined: 22 Nov 2007
Posts: 83
Location: Chicago
PostPosted: Sun Dec 02, 2007 11:21 am    Post subject: Reply with quote
MagicHack wrote:
Xen1969 wrote:
Why on earth wouldn't they provide a way to uninstall?

I just read a news article yesterday where Dan says 40 guys in Russia are working on just the softphone.

Maybe one of those guys can be reassigned to provide a way to uninstall?


Is this the article you are referring to? If so, the article itself states:
Quote:
MagicJack confirmed that there is currently no easy way to uninstall the software. The process required to uninstall the software requires multiple Windows Registry edits and the removal of several folders on the Windows system. Based on this, I wouldn't recommend using the MagicJack on the systems of friends, family or business associates.


Yes, I believe that was the article. However I read that to mean that there is no easy way for the USER to uninstall the software. What I'm questioning is why MagicJack hasn't provided a way to do so from the start.

I'm not a programmer... is removing several folders on the Windows system and making multiple registry edits a technical challenge in programming today? I'm asking.
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dudenj
MagicJack Newbie


Joined: 02 Dec 2007
Posts: 2
PostPosted: Sun Dec 02, 2007 2:42 pm    Post subject: Re: Registration Password Reply with quote
Thank you magichack.. worked like a charm.


MagicHack wrote:
dudenj wrote:
I have been using magic for a couple of months now and would like to use my magicjack on my new laptop, however i have forgotten my registration password.

Is there a way i can retrieve the registration password ? Is there also a way to uninstall the magicjack, i dont see an entry under Add/Remove Programs.

Thanks in advance.

You might want to try dumping the process memory for the magicjack.exe using a tool like pmdump.

So, first find the magicjack PID by running "pmdump -list":
Code:
C:\magicjack>pmdump -list

pmdump 1.2 - (c) 2002, Arne Vidstrom (arne.vidstrom@ntsecurity.nu)
           - http://ntsecurity.nu/toolbox/pmdump/

    0 - System idle process
    4 - System
 1400 - smss.exe
 ...
 1580 - CallerIDSpoof.exe
 4328 - magicJack.exe


Then dump the process memory using "pmdump <pid> <filename>". In my example above, the PID for the magicJack.exe is 4328.
Code:
C:\magicjack>pmdump 4328 dumpfile.dat

pmdump 1.2 - (c) 2002, Arne Vidstrom (arne.vidstrom@ntsecurity.nu)
           - http://ntsecurity.nu/toolbox/pmdump/


C:\magicjack>


Your email address should be in that file along with your password.

So, open the dumpfile.dat with your favorite editor (yes, this is a VERY LARGE binary file). If you do not have a nice binary file editor, you can simply use wordpad:
Code:
C:\magicjack>write dumpfile.dat


Once the file loads up (it will take a while - this is a large file), search for the string "CustomField2 =" (leave off the quotes). Your email address with be on a line prefixed with "CustomField0 =".

This technique is a bit of a pain, but it should work.

If someone has a nicer/cleaner solution, please post!

As far as uninstalling: much like a virus, magicJack does not provide an uninstaller. To uninstall, you will need to manually remove the garbage that magicJack left behind. So remove this directory:
C:\Documents and Settings\<YOURNAME>\Application Data\mjusbsp\

This file:
c:\windows\system32\utscsi.exe

and this service:
CLCV0

(There are additional registry entries, etc, but removing the above is the majority of the data...)

MagicHack
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MagicJacked
MagicJack Expert


Joined: 13 Nov 2007
Posts: 81
PostPosted: Mon Dec 03, 2007 4:50 pm    Post subject: Re: Registration Password Reply with quote
MagicHack wrote:

and this service:
CLCV0

(There are additional registry entries, etc, but removing the above is the majority of the data...)

MagicHack


How do you remove a service? I know how to stop one, but not remove it.
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MagicHack
Dan isn't smart enough to hire me


Joined: 12 Nov 2007
Posts: 242
PostPosted: Mon Dec 03, 2007 4:58 pm    Post subject: Re: Registration Password Reply with quote
MagicJacked wrote:
MagicHack wrote:

and this service:
CLCV0

(There are additional registry entries, etc, but removing the above is the majority of the data...)

MagicHack


How do you remove a service? I know how to stop one, but not remove it.

There are a few tools out there to do this - I use Autoruns available from Microsoft. It should be straight forward, start autoruns, select the "Services" tab, locate the UTSCSI/CLCV0 service, right click, delete...

Remember, if you start your magicjack using the magicjack loader (or rely on the magicjack autorun.exe), this utscsi.exe will simply be reinstalled again.
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MagicJacked
MagicJack Expert


Joined: 13 Nov 2007
Posts: 81
PostPosted: Mon Dec 03, 2007 6:43 pm    Post subject: Reply with quote
About utscsi.exe:
I copied sleep.exe to utscsi.exe and made it read-only. It has not run for 2 or so months now.
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MagicHack
Dan isn't smart enough to hire me


Joined: 12 Nov 2007
Posts: 242
PostPosted: Mon Dec 03, 2007 7:28 pm    Post subject: Reply with quote
MagicJacked wrote:
About utscsi.exe:
I copied sleep.exe to utscsi.exe and made it read-only. It has not run for 2 or so months now.

That's perfect. I created a text file, named it utscsi.exe, and made it readonly. (Obviously this is an invalid exe.) Either approach works. Assuming the file is read only, I believe MJ will not try to reinstall that binary... I haven't seen utscsi.exe running in ages either...

MH
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SpamBox
Dan isn't smart enough to hire me


Joined: 14 Dec 2007
Posts: 417
Location: Rocky Mountains Front Range
PostPosted: Fri Jan 04, 2008 2:39 am    Post subject: admins - another sticky maybe? Reply with quote
This might be another good topic to sitcky
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