magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

When someone calls my magic jack and no one answers, even if the caller has closed, the magic jack keeps ringing. By the way when I talk with someone the conversation ends when it gets to 32 seconds.
Basicly:
1.Someone calls magic jack
2.No one answers
3.Caller leaves a message or doesn't, then hangs up
4.Magic Jack keeps ringing after caller has hung up

I have the exact same thing happening...

* When i call my Magic Jack number from my cell phone it rings 4 times then goes to voicemail
* The phone plugged into the MJ continues to ring and ring and ring until I either click 'ignore' in the dial pad or lift up the receiver on the phone itself.

I've tried cordless & corded phones (multiples)

I've tried different computers (4 of them actually)
* Two desktops (XP Pro and Win7)
* Two laptops (Vista Pro & Win7)

I've completed the upgrade and verified the sound settings in control panel.

I've tried many different RJ11 cables; tried using a splitter as mentioned in another thread and still no go...

Does anyone have any final thoughts before I return the product to the store???

Thanks,
cwh001

I searched in the forum and found this http://www.phoneservicesupport.com/phon ... t4340.html another search may also bring up some other possible fixes.

Found a few articles on some other sites, this fixed my problem:

On the Linksys WRT610N, go the Administration page and check off the DISABLE SIP ALG option, reboot the router and then restart the MagicJack.

Works like a charm now.

Hope this helps others out there.

cwh001

sabresfan wrote:I searched in the forum and found this http://www.phoneservicesupport.com/phon ... t4340.html another search may also bring up some other possible fixes.

yep, Tomato firmware fixed it for me and my Linksys router