magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Hi
I bought my MJ couple days ago. When i first received it, i didnt register right away but I used it to make outgoing calls (since I had 30 minutes trial). The next day, when i wanted to make an outgoing call, i couldnt because my trial period was done so I registered my MJ and it was looking ok. Now my problem is I can no longer make any outgoing calls but I can still receive calls. I hear a dial tone and then after dialing the number it goes silent. Any suggestions plzzzz....I have been thru at least six chat sessions with techical agents but they were of no help at all. Any help is greatly appreciated.

marym2m wrote:Hi
I bought my MJ couple days ago. When i first received it, i didnt register right away but I used it to make outgoing calls (since I had 30 minutes trial). The next day, when i wanted to make an outgoing call, i couldnt because my trial period was done so I registered my MJ and it was looking ok. Now my problem is I can no longer make any outgoing calls but I can still receive calls. I hear a dial tone and then after dialing the number it goes silent. Any suggestions plzzzz....I have been thru at least six chat sessions with techical agents but they were of no help at all. Any help is greatly appreciated.

Have you perused this forum at all to try the basics? Such as.. ALWAYS try to use a rear USB port as it does make a difference. Do not use the short extension cord which came with the MJ as it can, and does, cause all kinds of weird things. Make sure your PC is not going into sleep mode as the MJ will not work in that format.
Lots of other things but that is something for you to try.
It would also help if you told us what MJ non support had you do..

yes in fact i have read some of the previously posted messages in the forum. I also tried most of the tips that were suggested (including the ones you just mentioned) but still no luck. What's really strange is that it was working just one day ago and i havent made any changes in the settings every since but surprisingly it doesnt work anymore after registration.

marym2m wrote:yes in fact i have read some of the previously posted messages in the forum. I also tried most of the tips that were suggested (including the ones you just mentioned) but still no luck. What's really strange is that it was working just one day ago and i havent made any changes in the settings every since but surprisingly it doesnt work anymore after registration.

Very odd.. Can you try it on another PC to see if the problem stays with the MJ dongle or with your current PC?
Have you installed anything software or even hardare wise prior to having problems? Any updates? Change or update your AV or firewall? Sounds dumb but can you do a restore to prior to your registration of the MJ? Even dumber question, you have tried another phone correct??

You may want to try and remove MJ from your system and start over again. Get the removal tool from MJ's site and run it. Then plug your MJ in and let it update. If this does not work go back to MJ support and go along with the 1st level of support after a few minutes ask to be escalated to a higher level of support. Perhaps there maybe something wrong with your MJ account. Are you able to login into your MJ account? Ask them to refresh your account during the chat sessions. Also try your MJ on another computer and see if you can make calls. Hopefully others may have some other things to try if not I would return this MJ and try another. Good Luck