Hard to hear me?

jacking · Post by **jacking** » Tue May 27, 2008 3:38 pm

OK, so I found out a few things.

1) If you send an e-mail to [email protected] you will get a reply from some tech support people. The quality of the tech support seems to be better than the liveperson support that you can get from their web page.

2) I explained my low outgoing volume problem and all the things I had tried. They had me do a couple of tech support things that didn't help including replacing my magicjack yet again. When I pleaded yet again to have them pass the problem through to their developers, I was informed that there would be a new "automatic" update put out this week that is supposed to solve the problem.

So, I guess the moral of the story is persistence and patience pay dividends. Hopefully this software update will fix the problem of 'low outgoing volume' once and for all.

Cheers to all, especially the regulars here who contribute so much of their time and knowledge to assisting others.

teyong · Post by **teyong** » Tue May 27, 2008 7:19 pm

Thank you.

warmcoke · Post by **warmcoke** » Tue Jun 10, 2008 2:49 pm

Does anyone know if the software update mentioned a few posts above was ever released? And if so, did it seem to correct the low outbound call volume issues? I order and have used my MJ in the month of June and am having this issue so it makes me think that this has not been corrected on the MJ side as of yet.

TMikk · Post by **TMikk** » Sat Jun 14, 2008 11:24 am

Warmcoke,

Not to my knowledge. I'm awaiting the same fix.

Stewart? Any updates?

HolmanGT · Post by **HolmanGT** » Sat Jun 14, 2008 2:09 pm

warmcoke ( nothing personal but yuk!) & TMikk

Have you tried the current update to see if it fixes the problem?

It was posted yesterday.

Caveat - it doesn't like thin clients.

sferguson98 · Post by **sferguson98** » Mon Jun 16, 2008 3:04 pm

I think the weak audio may be caused by weak power on the USB port.

HolmanGT · Post by **HolmanGT** » Mon Jun 16, 2008 4:00 pm

sferguson98 wrote:I think the weak audio may be caused by weak power on the USB port.

Very good idea "sferguson98". I don't think that has been mentioned in relation to this problem.

I had a guy send me his Low Volume unit and it worked perfectly here. ????

jacking · Post by **jacking** » Mon Jun 16, 2008 9:53 pm

warmcoke wrote:Does anyone know if the software update mentioned a few posts above was ever released? And if so, did it seem to correct the low outbound call volume issues? I order and have used my MJ in the month of June and am having this issue so it makes me think that this has not been corrected on the MJ side as of yet.

Warmcoke,

I'm still waiting and my audio problem is as bad as ever (if not worse). So, if there was an update, it didn't work. It may be that my worst fears have been realized and that is that tech support hands you a line about a software update when they've run out of things to have you try

I sure hope that's not the case. I'll give them another week or two and then I'll e-mail them back and ask where the fix is. I'll post what they tell me.

HolmanGT · Post by **HolmanGT** » Tue Jun 17, 2008 12:11 am

jacking wrote:
warmcoke wrote:Does anyone know if the software update mentioned a few posts above was ever released? And if so, did it seem to correct the low outbound call volume issues? I order and have used my MJ in the month of June and am having this issue so it makes me think that this has not been corrected on the MJ side as of yet.
Warmcoke,

I'm still waiting and my audio problem is as bad as ever (if not worse). So, if there was an update, it didn't work. It may be that my worst fears have been realized and that is that tech support hands you a line about a software update when they've run out of things to have you try
I sure hope that's not the case. I'll give them another week or two and then I'll e-mail them back and ask where the fix is. I'll post what they tell me.

Guys, if you are not sure you have the update and it sounds like you are not. just go to the Magic Fix page and down load it by clicking on the "if you are still not working" button or the "If you are using Vista update", they are all the same file and should have a version number of 1.80.4411.3084 (size 8.39 MB). Just down load it to your desktop and double click it. MJ will update itself and you can be confident that you do in fact have the upgrade.

I am not sure what triggers and Auto-upgrade but it doesn't always happen on it's own, sometime you have to give it a helping hand.

solderman · Post by **solderman** » Tue Jun 17, 2008 2:32 am

Here is a direct link to download the latest Update from Magicjack if you have trouble finding it.
http://upgrades.magicjack.com/upgrade/upgrade.exe

Yes the new version is 8.39 MB in size

ravenjim · Post by **ravenjim** » Tue Jun 17, 2008 7:27 am

Follow the link from solderman, it fixes the low output volume. I dealt with the same problem as you and this fixed it. I wish they would've solved the problem of having to raise the volume level every time you log the MJ back on.

jacking · Post by **jacking** » Tue Jun 17, 2008 9:29 pm

OK, so why when I follow the link (or go to the magicfix page) do I get a file that is 7.11 Mb in size and is versioned as 1.73.4153.2910 ? Do they check the country of origin of the IP address and give me a different download cause I'm a crazy Canuck?

BTW I am using XP so is it possible they didn't backport the fix?

<edit> Doh! Never mind, I just followed the link for downloading the upgrade for vista and still got the 1.73 release. Does anyone have the 1.80... release for XP and would they be kind enough to post it somewhere that I could download it? Obviously I can't get it from the magicjack site. Must have missed the brief window of opportunity when it was available. That'll teach me to travel out of town when tech support tells me that there is a release coming out

HolmanGT · Post by **HolmanGT** » Wed Jun 18, 2008 12:43 am

jacking wrote:OK, so why when I follow the link (or go to the magicfix page) do I get a file that is 7.11 Mb in size and is versioned as 1.73.4153.2910 ? Do they check the country of origin of the IP address and give me a different download cause I'm a crazy Canuck? BTW I am using XP so is it possible they didn't backport the fix?

<edit> Doh! Never mind, I just followed the link for downloading the upgrade for vista and still got the 1.73 release. Does anyone have the 1.80... release for XP and would they be kind enough to post it somewhere that I could download it? Obviously I can't get it from the magicjack site. Must have missed the brief window of opportunity when it was available. That'll teach me to travel out of town when tech support tells me that there is a release coming out

It is not just you or Canada.

They have gone back to the 2910 (7.11mb) version. Wonder why? But I am sure they will have a new fix for the audio "SOON"

If you want the the 3084 (the one people say fixes the audio) version you can down load it from me (guaranteed clean).

http://dc14.4shared.com/download/517576 ... de3084.exe

Stewart · Post by **Stewart** » Wed Jun 18, 2008 1:04 am

http://upgrade.talk4free.com/upgrade/20 ... pgrade.exe 1.80.4411.3084 (latest as of time of this post)

http://upgrade.talk4free.com/upgrade/20 ... pgrade.exe 1.73.4153.2910 (stable 'old' version)

HolmanGT · Post by **HolmanGT** » Wed Jun 18, 2008 1:27 am

Stewart wrote:http://upgrade.talk4free.com/upgrade/20 ... pgrade.exe 1.80.4411.3084 (latest as of time of this post)

http://upgrade.talk4free.com/upgrade/20 ... pgrade.exe 1.73.4153.2910 (stable 'old' version)

Stewart,

Do you know why they pulled the new one?

jacking · Post by **jacking** » Wed Jun 18, 2008 1:00 pm

Thanks Stewart and HolmanGT for the links for the upgrade. Oh, and I did have my tongue (at least partially

) in my cheek when I suggested that maybe us crazy Canucks were being treated differently.

I am presently "on the road again", but I have downloaded the file and will give it a try when I get home.

nemfo · Post by **nemfo** » Wed Jun 18, 2008 7:36 pm

3084 is still available and hasent been removed

and this fixed my audio problem thx!

wrngway · Post by **wrngway** » Sat Jun 21, 2008 9:30 am

I was having a similar issue. I just downloaded the update on the website and received 1.80.4411.3084. The file contains a digital signature dated June 12.

jacking · Post by **jacking** » Mon Jun 23, 2008 8:08 pm

I downloaded the file that HolmanGT and Stewart pointed to and installed it. I won't say it is perfect, but it is _way_ better and at least now I don't have to shout anymore. Eureka! Now, if they would just make the volume setting stick over a restart I would be a much happier jacker.

nemfo and wrngway, you are right, I just checked the magicjack site and the 3084 release is back available for download. So anybody still having problems with outgoing volume should give the update a try if they haven't already.

eddiec75 · Post by **eddiec75** » Mon Jul 21, 2008 9:44 am

jacking wrote:I downloaded the file that HolmanGT and Stewart pointed to and installed it. I won't say it is perfect, but it is _way_ better and at least now I don't have to shout anymore. Eureka! Now, if they would just make the volume setting stick over a restart I would be a much happier jacker.

nemfo and wrngway, you are right, I just checked the magicjack site and the 3084 release is back available for download. So anybody still having problems with outgoing volume should give the update a try if they haven't already.

I was having the same issue with the volume settings not saving over a restart. I always have to set the microphone volume to the max for people to hear me.
I posted a fix that worked for me:
http://www.phoneservicesupport.com/sett ... t2366.html

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Hard to hear me?

Audio Weak Theories

Re: Audio Weak Theories

upgrade is still available