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DTMF TONES MAY NOT WORK PROPERLY ON NEW 2014 MJ+

 
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SteveHC
Dan isn't smart enough to hire me


Joined: 26 Dec 2011
Posts: 498
Location: Southwest Florida

PostPosted: Thu Jul 11, 2013 1:55 am    Post subject: DTMF TONES MAY NOT WORK PROPERLY ON NEW 2014 MJ+ Reply with quote

It seems that at least some of the early adopters of the new 2014 MJ+ device are reporting failure when trying to navigate through telephone systems' "menu" trees that require pressing digits to generate DTMF tones.

At least one consumer has hypothesized that this inability of the new MJ+ to properly generate and/or transmit DTMF tones suitable for such purposes may be due to the manner in which it processes audio to produce its "hd" audio effect. And this new MJ+ device may not be the only "hd audio" VOIP device to have this problem.

- Something to be mindful of and keep an eye (or ear) out for...
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PostPosted: Thu Jul 11, 2013 1:55 am    Post subject: Magicjack support, tips, tricks, and hacks


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fjawodfc
MagicJack Newbie


Joined: 03 Jul 2013
Posts: 7

PostPosted: Thu Jul 11, 2013 5:32 pm    Post subject: Reply with quote

If it's the same problem that I reported in a couple of posts, it works fine plugged into the PC but not directly to the router. The tone for the first digit in a sequence contains a brief stutter so that the automated system "hears" the digit twice and 1234 becomes 11234. This makes it completely useless for dialing into the conferencing system at work where I have to enter a conference ID. I'm returning my MagicJack Plus before the end of the trial period if there's no news of a fix in the next week or two.
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SteveHC
Dan isn't smart enough to hire me


Joined: 26 Dec 2011
Posts: 498
Location: Southwest Florida

PostPosted: Thu Jul 11, 2013 9:18 pm    Post subject: Reply with quote

fjawodfc wrote:
If it's the same problem that I reported in a couple of posts, it works fine plugged into the PC but not directly to the router. The tone for the first digit in a sequence contains a brief stutter so that the automated system "hears" the digit twice and 1234 becomes 11234. This makes it completely useless for dialing into the conferencing system at work where I have to enter a conference ID. I'm returning my MagicJack Plus before the end of the trial period if there's no news of a fix in the next week or two.


I wouldn't hold my breath waiting for a "fix" if I were you. In fact, I wouldn't wait even one day before returning it, let alone a "week or two."
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ApolloTN
MagicJack Newbie


Joined: 13 Jul 2013
Posts: 1

PostPosted: Sat Jul 13, 2013 1:12 pm    Post subject: Reply with quote

SteveHC wrote:
fjawodfc wrote:
If it's the same problem that I reported in a couple of posts, it works fine plugged into the PC but not directly to the router. The tone for the first digit in a sequence contains a brief stutter so that the automated system "hears" the digit twice and 1234 becomes 11234. This makes it completely useless for dialing into the conferencing system at work where I have to enter a conference ID. I'm returning my MagicJack Plus before the end of the trial period if there's no news of a fix in the next week or two.


I wouldn't hold my breath waiting for a "fix" if I were you. In fact, I wouldn't wait even one day before returning it, let alone a "week or two."


I had this problem also with my new 2014 MJ+. I was lucky I guess, and after chatting with the tech support, the rep was able to fix my problem. The customer support rep said they changed a server setting on their end which allows me to use touch tone dialing such as for a banking system.

For anyone else, my MJ was plugged in directly to my router, and I had to unplug it, and replug it in as instructed by the support rep. My touch tone problem was only a problem with my physical phone itself. If I used the dialpad, it worked. But as I said above, now it works after contacting the support rep online who stated they changed a server setting.

I tried to get more information from the support rep about what exactly they did to fix it, but I couldn't get any more information from them. Maybe someone else can, and explain it for everyone else. But at least if you're reading this, you know it can be fixed if you contact support.
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truthfreedompeace777
magicJack Apprentice


Joined: 27 Apr 2013
Posts: 19

PostPosted: Sat Jul 13, 2013 4:01 pm    Post subject: Reply with quote

They also fixed this problem on my 2014 mj plus when I contacted chat support.Same solution as ApolloTN described.
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SteveHC
Dan isn't smart enough to hire me


Joined: 26 Dec 2011
Posts: 498
Location: Southwest Florida

PostPosted: Sat Jul 13, 2013 5:57 pm    Post subject: Reply with quote

OK, I take back my recommendation that people return their NEW MJ+'s - the company surprised us and was actually prepared to take care of the DTMF problem. I'm seeing flying pigs Wink Maybe they really WILL eventually have something for those SD and USB ports, too.
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