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Broken Magicjack--need to replace

 
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jjl8
MagicJack Newbie


Joined: 17 Jan 2011
Posts: 6
PostPosted: Tue Apr 12, 2011 12:58 am    Post subject: Broken Magicjack--need to replace Reply with quote
How do I go about replacing a broken MagicJack? The warranty/30 day guarantee has elapsed. This is a simple case of the actual device having broken into two parts, not a technical problem with my computer. The MagicJack website says they will send me a new one for $20 and I can keep my number but it doesn't provide any other details--i. e. where to send it to, who to contact, etc. If anyone has any information on this, I would appreciate it.
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PostPosted: Tue Apr 12, 2011 12:58 am    Post subject: Magicjack support, tips, tricks, and hacks

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bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2841
Location: North East Pennsylvania
PostPosted: Tue Apr 12, 2011 3:15 am    Post subject: Re: Broken Magicjack--need to replace Reply with quote
jjl8 wrote:
How do I go about replacing a broken MagicJack? The warranty/30 day guarantee has elapsed. This is a simple case of the actual device having broken into two parts, not a technical problem with my computer. The MagicJack website says they will send me a new one for $20 and I can keep my number but it doesn't provide any other details--i. e. where to send it to, who to contact, etc. If anyone has any information on this, I would appreciate it.


Pretty simple. Go to the MJ webpage and contact online support ( chat) and explain what happened to your MJ dongle. They will give you instructions on what to do. Although I am pretty sure they do not want your old dongle back. Also when you do get your new dongle, be sure to contact support FIRST before you plug it in so they can transfer your #.
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jjl8
MagicJack Newbie


Joined: 17 Jan 2011
Posts: 6
PostPosted: Sat Apr 16, 2011 10:04 pm    Post subject: Reply with quote
Thanks--I just finished the replacement.
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