magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Los Angeles jack · MagicJack Expert Joined: 06 Aug 2012 Posts: 79

Is anyone aware of this policy? See my dialogue below;

Please wait for a site operator to respond.

You are now chatting with 'Juliet'

Your Issue ID for this chat is LTK554083795145X

Juliet: Hello, how may I help you?

gat: I have the MJ+. My question, is there a limit on calls?

Juliet: Let me assist you with that.

gat: Hi Juliet are you still there?

Juliet: You can call any US or Canadian for free.

gat: I read somewhere that there is a certain amount of minutes allocated and if I go over I would have to pay per minute, does this apply to US or Canadian use?

Juliet: You can refer the link below.

Juliet: Please click the link below to view the International call rates applicable

Juliet: http://www.ymaxcorp.com/clec_rates.html

gat: No thanks, I was just referring to US or Canadian use. So if I use 5000 minutes calling to US or Canada, all minutes would be free?

Juliet: Yes, you are correct.

gat: What if I use 20,000 minutes to US or Canada, free as well?

Juliet: Are you referring the pre paid minutes?

gat: Nope, I'm just referring to minutes include with my annual MJ+ subscription?

Juliet: I see. Okay, you can make a call for 60 minutes per call for 20 phone numbers a day.

gat: Okay, I see. Is there a link to the terms of service that you just quoted?

Juliet: Okay. Sure!

Juliet: http://www.magicjack.com/tos/

gat: Thanks. I just read quickly through it but didn't see the 60 minutes per call for 20 phone numbers a day. Anyway, one more question.........

gat: How much is the cost per minute should I go over the 60 minute per call or 20 numbers a day?

Juliet: Using your magicJack and calling another magicJack phone number is all for free.

gat: What if I'm using my MJ+ and calling a cellphone and go over the 60 minutes/20 phone calls per day, then how much?

Juliet: Calling to International locations works the same as with other traditional providers:

Juliet: Calls to Canada & Caribbean:

Juliet: Dial 1 + the area code + local number

Juliet: Other Countries outside the United States and Canada:

Juliet: Dial 011 + country code + city code + local number

Juliet: NOTE: There are some countries like Dominican Republic, Trinidad & Tobago, and Jamaica where calls do not require a prefix of 011.

Juliet: To be able to dial International numbers, you must purchase prepaid minutes at my.magicJack.com.

gat: Juliet are you getting confused, I'm not referring to international calls, just US and Canada calls? How much per minute if I go over lets say 20 calls per day?

Juliet: 60 minuets per call are allowed.

gat: Yes, I understand that part. What if my call last 90 minutes, does the call automatically disconnect after 60 minutes?

Juliet: Yes.

gat: I see. Also, after 20 calls per day will I not be able to make 1 more call for the day and will I have to wait the next day to make more calls?

Juliet: Under 6. Proper Use it says "If magicJack sees excessive use, including but not limited to, a customer whose usage is twenty (20) times more than the average magicJack's customer's usage, or a customer who calls more than 50 different telephone numbers per day, or systematic or intentional misuse, it reserves the right, in our sole discretion, to terminate your use of the magicJack device and/or Software immediately, and you will not be entitled to get a refund of any licensing fee or any other fee you may have paid to us. We reserve the right to reclaim any telephone number that does not make a call for a consecutive 90 days. In the event we reclaim a phone number and your software license is still active, you may choose another phone number."

Juliet:

gat: Okay, I see. That is helpful. I appreciate the information. Thank you Juliet!

Juliet: You are most welcome.

Juliet: Is there anything else I may help you with today?

gat: Thanks!

Hadz · MagicJack Newbie Joined: 24 Oct 2012 Posts: 7

that should be 20 calls per day

Gene45 · MagicJack Contributor Joined: 11 Jul 2012 Posts: 59

Somebody is not telling the truth. For example, in order to enforce the rule, they have to have access to the call logs, which they told me, they do not have access to.

See: http://www.phoneservicesupport.com/call-log-when-using-the-magicjack-plus-t11633.html

I wonder what their incentive is to be obtuse about this.

crackerjack · Dan Should Pay Me Joined: 16 Nov 2007 Posts: 784

I assure you, noone in this thread has any clue what they are talking about

Gene45 · MagicJack Contributor Joined: 11 Jul 2012 Posts: 59

nailgunner · MagicJack Sensei Joined: 18 Mar 2010 Posts: 1548

Gene45 · MagicJack Contributor Joined: 11 Jul 2012 Posts: 59

It appears that not even the techs we get to talk to on Chat really understand the rules. They recite the rules but seem to have no access to the actual data that led to the decision.

Henderson · magicJack Apprentice Joined: 13 Sep 2008 Posts: 14

docooo · Posted: Sat Dec 08, 2012 10:09 am Post subject:

"If magicJack sees excessive use"

SteveHC · Posted: Sat Dec 08, 2012 6:39 pm Post subject:

Kiasmama · MagicJack Newbie Joined: 15 Nov 2011 Posts: 4

actually I was talking to a friend the other day and the call disconnected at the 90 minute mark exactly. I make like two calls a month.... and they each last a long time...but I guess 90 minutes will be it for one call.

stinks.

SteveHC · Posted: Wed Dec 12, 2012 12:31 am Post subject:

docooo · Posted: Wed Dec 12, 2012 11:33 pm Post subject:

Most phones hve a call clock on them .. when u get to 88 min's
hang up and call back .. this is what I do and have had NO problems
over the last yr

monkeyboy · MagicJack User Joined: 21 Apr 2008 Posts: 42

88 mins?

Just recently I talked with someone for 6+ hours straight.

crackerjack · Dan Should Pay Me Joined: 16 Nov 2007 Posts: 784

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

60 minutes per call or 20 calls per day limit