magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

JohnnyFreightTRAIN

Hello everyone,

I'm sorry for starting a new thread but I think it's appropriate. If any moderators disagree, feel free to delete this and I will post this as a reply to the already created threads concerning the 30 minute cut off.

My mother sent an email reguarding this to Dan, and I'd like to share it with you all. He replied within 2 minutes of sending him the email!

This was his response:
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Hi Elaine
We have had a problem with what we call phantom traffic. Basically calls that go on forever. Inbound calls do not have this problem. These calls were clogging the Network. We are experimenting over the next week on how to cure this. This upgrade has some huge fixes and enhancements. The 30 minutes has already been changed. I will notify customer service of these experiments we are doing. Have a happy Holiday and tell everybody on unofficial Board the same. We are spending huge dollars to make this the best service available.
Dan
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This is the original message for those who are interested:

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Hello there Dan,

I'm sorry for bothering you about this, I'm sure you have much better things to do and for that I apologize. The reason I am writing you today is that I am concerned about the new 30 minute call limit that has been imposed since the new upgrade. If you aren't aware of what I am talking about, ever since the latest upgrade all magicjack users have been unable to make outgoing calls that go past 30 minutes. We get disconnected at EXACTLY 30 minutes every time. The magicjack users I am referring to is myself, my friend and every single person on the Unofficial Magicjack Forum. We have all tried your tech support, including myself and have gotten mixed responses. Many people have posted their chat log and it seems your tech support is clueless about this issue. We keep receiving what seems to be scripted responses such as "disable your firewall", "unplug your magicjack wait 30 seconds and plug it back in again" and to "run the upgrade". It is near impossible to convince your support staff that this ISN'T a problem on our side, and that there is nothing wrong with our magicjack other than it limiting calls to 30 minutes, and that this is a problem caused by the upgrade itself. Can you please provide me with some information about this, I just recently bought my magicjack and I was under the impression that we could "talk as long as we want" - as advertised in your commercial. Is this call limit intentional? I sent this to both of your email addresses to be sure you receive my email, because I am unsure which one you use regularly. I apologize for any inconvenience it may have caused you I just wanted to be sure that you received it.

looking forward to your reply,

Elaine. =]

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... So I guess we will see how this turns out. Smile

I hope this was fixed.
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az2008

Gregg

Racerbob · magicJack Apprentice Joined: 23 Nov 2008 Posts: 16

My thoughts are... Lets stop being so darn picky. And lets wait and see if in time this limitation is indeed lifted. And lets try to remember above all exactly what we paid to get our MJ service and compare that to what we were paying each and every month. If MagicJack ceased to work tomorrow, I would not be upset. I am not going to cry over the $46 I have invested for a full year of service. My MJ continues to function great 99% of the time and the fact that I am not paying Time Warner what I was paying them for my phone service makes it that much better.

ret27m · Posted: Wed Dec 24, 2008 5:34 pm Post subject:

Whats amazing to me and my circle of friends and family (we are all retired Army pukes) is that we have had no problems what so ever since we all got our MJ's 2 months ago. I wonder why we are so fortunate? My wife and I have logged well over 4000 min of use so far this month and no excessive use termination monster has jumped on our backs yet, and if it does ill gladly buy another unit. This is the best money I have ever spent.

I started with vonage when they were new and they had major problems and eventually worked them out, I'll stick with Dan thru his experiments, I'm saving HUGE $$$ and getting to talk to my retired Army buds all I want....Life is Good
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az2008 · Posted: Wed Dec 24, 2008 5:46 pm Post subject:

az2008 · Posted: Wed Dec 24, 2008 5:55 pm Post subject:

ret27m · Posted: Wed Dec 24, 2008 5:56 pm Post subject:

In my area NW Florida they cant keep the units on the shelf at rat shacks and bestbuys even with the bbb report. He is also starting primetime adverts here. People are going to buy as long as the service stays cheap, my wife just walked in with our phone bill and a smile, 21.00 this month....and that was for our broadband yippie no phone to get ripped off for, CALL ME SATISFIED.

I'll gladly put up with Dan's shananagans.... Very Happy

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az2008 · Posted: Wed Dec 24, 2008 5:58 pm Post subject:

ret27m · Posted: Wed Dec 24, 2008 6:06 pm Post subject:

ar2008

I'm not implying anything of the sort, I'm stating that my circle of friends have had no problems...nothing more. It's my opinion that this service is awesome for the price and I'm going to aproach the future of it with a positive attitude. Untill I see problems I'll report my success, If I have problems I'll voice them also. I have gladly recomended this servive to many people and all seem quite happy, and I'll continue to recomend it.

I'm a 5 year subscriber and happy about that too, I got the entire 5 years.
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ret27m · Posted: Wed Dec 24, 2008 6:10 pm Post subject:

ar2008

for those who choose not to buy it...well...thats there choice, I feel differently than you do about its future. We have that right to our opinions, I fought for that right for 26 years.... Very Happy

LONG LIVE MJ Laughing

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az2008 · Posted: Wed Dec 24, 2008 6:16 pm Post subject:

JohnnyFreightTRAIN · Posted: Wed Dec 24, 2008 6:18 pm Post subject:

UPDATE =

I just had a two hour phone call with the new upgrade. Seems to be fixed.
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Darkman90808 · Dan Should Pay Me Joined: 27 Feb 2008 Posts: 701

I have to agree with az2008 about not being able to recommend it to my friends. Already, two of them I used as guinnea pigs, when I first got it, refer to it as Magic Joke and a few less flattering euphemisms.

Word of mouth is still the most powerful form of advertising, both good and bad. I'm willing to hang in there, but I'm an early adopter. I don't know many people who would have had the patience to put up with the echo, bad call quality, etc. as MJ continues their experiment.

ret27m · Posted: Wed Dec 24, 2008 6:30 pm Post subject:

ar2008

LOL 59.00 is not an investment, I already got that money back in phone savings. And I dont see a large number of people having problems considering millions of these units have been sold. And yes experimentation that makes things better is a good thing to me. You choose to look at a more negitive side and I look at a more positive side....again if we all thought alike this world would be a dull place and political discussion would be a bore.....
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